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Frequently asked questions
Cancel Easylife: The Right Way
How to cancel Easylife and stop recurring charges in singapore
Understanding Easylife and why cancellation matters now
Easylife is a subscription service designed to manage household tasks, coordinate maintenance bookings, and streamline everyday errands across Singapore. You access the platform through the Easylife mobile app (available on Apple App Store and Google Play) or via their website, with billing charged monthly or annually depending on your selected plan.
If Easylife no longer aligns with your needs or budget, you have the legal right to cancel without penalty. At Yafee, we understand that subscription services often rely on customer inertia-making cancellation deliberately difficult. This guide cuts through that friction and gives you every method to exit Easylife cleanly, supported by Singapore's consumer protection framework.
When you should cancel Easylife
Common reasons to cancel include discovering a competitor offering better value, a shift in your financial situation, or finding that Easylife's features don't justify the monthly cost. Whatever your circumstance, you retain full control over your subscription. Your decision to cancel is final, and no company should make that process opaque or burdensome.
The cost of waiting
Every billing cycle that passes represents another charge to your card. Easylife operates on a fixed renewal date each month. By cancelling today, you halt future debits immediately while retaining service access until your current billing period expires. Yafee recommends acting as soon as you decide to leave-each week of delay translates to unnecessary spending.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act establishes your statutory entitlements when dealing with digital subscriptions and recurring billing arrangements.
Your legal position
Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a subscription service, though no automatic 14-day cooling-off period applies to digital services purchased online after the initial contract formation. Nevertheless, if Easylife's terms are unfair, misleading, or the service was misrepresented at sale, you can lodge a formal complaint with the Consumers Association of Singapore (CASE). Furthermore, if Easylife continues charging your card after you've formally requested cancellation, your bank or credit card provider must investigate and reverse fraudulent charges under Payment Card Industry (PCI) dispute protocols. Document all cancellation requests and confirmations-this evidence is critical if you need to escalate to CASE or pursue a chargeback.
Escalation pathways if Easylife refuses to stop charging
If Easylife ignores your cancellation request and continues billing, follow this sequence. First, contact Easylife's customer service in writing (email or registered mail) and request written confirmation of your cancellation. Retain all correspondence. If charges persist after 7 business days, contact your bank or credit card issuer and initiate a dispute. Provide your cancellation confirmation email, billing statements, and a clear timeline of events. Finally, if the company refuses to cooperate, file a complaint with the Consumers Association of Singapore at +65 6100 1800 or visit their website-CASE will escalate pressure on the merchant and may recover funds on your behalf. Yafee has seen CASE intervention resolve persistent billing disputes within 30 days in most cases.
Pricing and billing structure for Easylife
Understanding what you pay helps clarify your cancellation timing and potential refund eligibility.
| Plan tier | Monthly cost (SGD) | Annual cost (SGD) | Key features | Billing cycle |
| Basic | $14.99 | $149.90 | Maintenance booking, task scheduling | Monthly or annual |
| Premium | $24.99 | $249.90 | Priority support, grocery delivery coordination, household management | Monthly or annual |
| Plus | $34.99 | $349.90 | All Premium features, concierge service, emergency home assistance | Monthly or annual |
| Enterprise | Custom quote | Custom quote | Tailored to multi-property management | Negotiated |
Note that annual plans typically carry a 10 per cent discount compared to monthly recurring charges. Cancelling mid-cycle usually forfeits the remainder of your prepaid period-always verify Easylife's refund policy before confirming cancellation.
How to cancel Easylife through your payment method
Your subscription billing method determines where you initiate cancellation. Easylife offers three primary cancellation routes, each with distinct confirmation timelines and security considerations.
Method 1: cancel via apple app store (iPhone and iPad users)
If you subscribed through the Apple App Store, Apple manages your billing and renewal. Cancelling here stops all future charges while you retain service access through your current billing period.
- Open the Settings app on your iPhone or iPad.
- Ensure you are logged in with the Apple ID associated with your Easylife subscription.
- Tap your Apple ID profile icon at the top of the Settings screen.
- Your profile displays all linked payment methods, devices, and subscriptions.
- Select "Subscriptions" from the menu options.
- This section shows every active app subscription tied to your Apple account, including renewal dates.
- Locate and tap "Easylife" in the subscription list.
- If you have multiple subscriptions, scroll to find Easylife specifically.
- Tap "Cancel Subscription" and confirm your selection.
- Apple may display retention offers or discount prompts-ignore these unless you genuinely intend to remain subscribed.
- Screenshot the final cancellation confirmation screen for your records.
- Apple does not always send confirmation emails, so visual proof protects you if billing disputes arise later.
Apple stops renewal immediately. You keep access to Easylife until the end of your billing cycle, then the subscription terminates automatically. No further action is required.
Method 2: cancel via google play store (Android users)
Android users who subscribed through Google Play Store must cancel via the same platform. Google handles billing independently of Easylife, so cancelling here cuts the subscription chain completely.
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top-right corner.
- Select "Payments and subscriptions" from the menu.
- This option appears in the user account dropdown menu.
- Tap "Subscriptions" to view all active subscriptions.
- Google displays renewal dates, pricing, and subscription status for each service.
- Find and tap "Easylife" in the list.
- If you cannot locate it, use the search function or scroll through the full subscription roster.
- Tap "Cancel subscription" and select your reason for leaving (optional but helpful feedback).
- Google may ask you to rate your experience or take a survey.
- Confirm cancellation by tapping the final confirmation button.
- Google will send a confirmation email to your registered Google account within 24 hours.
- Forward the Google confirmation email to your personal records or a dedicated cancellation folder.
- Retain this proof for at least 12 months in case of billing disputes.
Google stops renewal immediately. You retain Easylife access until your billing period ends, after which the service automatically disconnects.
Method 3: cancel directly through the Easylife website or app account settings
If you subscribed directly via Easylife's website or app (rather than through Apple or Google), you must cancel through your Easylife account dashboard. This method gives Easylife the opportunity to contact you with retention offers, but it remains the fastest cancellation route if you manage payment directly.
- Visit the Easylife website or open the Easylife app on your device.
- Log in using your registered email and password.
- Navigate to "Account Settings" or "My Subscription" (usually located in the profile menu, bottom-right corner).
- Look for a section labelled "Billing," "Subscription," or "Plan Management."
- Select "Manage Subscription" or "View Billing Details."
- This section displays your current plan, renewal date, and payment method.
- Locate the "Cancel Subscription" or "End Membership" button.
- Some platforms place this at the bottom of the subscription management page; others require you to click "More options."
- Click "Cancel Subscription" and select a reason (or leave it blank).
- Easylife may offer discounts or pause options-decline these if you are certain you want to exit.
- Confirm cancellation by completing the final verification step.
- This may require you to re-enter your password or click a confirmation link sent to your email.
- Save the confirmation page screenshot and any cancellation email sent by Easylife.
- Yafee recommends forwarding this confirmation to a dedicated email folder labeled "Cancellations" for easy retrieval.
Easylife typically processes cancellation within 24 hours. You retain service access through the end of your current billing cycle. If charges appear after your scheduled end date, escalate immediately to your payment provider or CASE.
What happens after you cancel Easylife
Cancellation is not the end of the process-several important steps follow to ensure you are not re-billed or locked into the service.
Service access and transition period
After confirming cancellation, you retain full access to Easylife until midnight on your billing period's final day. If you cancelled on 15 March and your renewal date was 20 March, you keep service access through 19 March. On 20 March, the app will no longer function and your account will be locked. This gives you time to migrate any critical data (booking confirmations, task lists, household management records) to an alternative service.
Monitoring future charges
Check your bank or credit card statement 5 to 7 days after your scheduled cancellation date. Confirm that no charge from Easylife appears. If a charge does post after your cancellation confirmation date, this signals either a processing error or non-compliance by Easylife. Contact your bank immediately and request a chargeback, providing your cancellation confirmation as supporting evidence. Yafee recommends setting a phone reminder for 10 days post-cancellation to review your statement-this proactive approach catches billing errors before they compound.
Email and notification settings
Log out of the Easylife app and website completely. Do not leave your credentials saved on shared devices. Easylife may continue sending marketing emails after cancellation; you can unsubscribe from these by clicking the "Unsubscribe" link at the bottom of each marketing email. This does not re-activate your subscription-it simply removes you from promotional lists.
Refund eligibility and recovery options
Refunds for cancelled Easylife subscriptions depend on your payment method, billing cycle timing, and Easylife's stated refund policy.
Monthly subscriptions
If you cancel mid-month on a monthly plan, Easylife typically does not refund the remainder of that month's fee. You paid for access through the renewal date, and cancelling simply stops the next recurring charge. However, if you cancellation within 7 days of your billing date and had not yet used the service materially, you may request a goodwill refund by contacting Easylife's customer support with your cancellation confirmation.
Annual subscriptions
Annual plans present greater refund complexity. If you cancel within 14 days of purchase (your statutory cooling-off period under Singapore law), Easylife must refund the full annual amount, minus a reasonable pro-rata deduction for service consumed. If you cancel after 14 days, Easylife's refund policy typically allows a pro-rata refund based on days remaining. For example, if you paid SGD 249.90 for an annual plan and cancel after 200 days, you are entitled to a refund equivalent to 165 days of service (165 divided by 365 multiplied by SGD 249.90). Contact Easylife's support team with your cancellation date and request a pro-rata refund calculation.
Pursuing refunds through payment dispute
If Easylife refuses to process a refund you believe is legally owed, file a chargeback through your bank or credit card issuer. Provide all evidence: your cancellation confirmation, billing statements showing the charge, and a brief explanation of why the refund is warranted. Your bank will contact Easylife and demand reimbursement. Most disputes resolve in your favour within 30 to 60 days. Consequently, never accept Easylife's initial "no refund" response as final-escalate to your payment provider immediately.
Common mistakes to avoid when cancelling Easylife
Cancellation often feels straightforward, yet small errors frequently lead to re-billing or lost evidence. Here is how to protect yourself.
Mistake 1: cancelling only the app without cancelling the subscription
Deleting the Easylife app from your phone does not cancel your subscription. The app and the subscription are separate-uninstalling the app leaves billing active. You must cancel the subscription through your payment method (Apple, Google, or Easylife directly) before deleting the app. Check your subscription status 3 days later to confirm termination.
Mistake 2: failing to save confirmation proof
Apple and Google do not always send confirmation emails. If you cancel via their platforms and receive no email, take a screenshot of the cancellation confirmation screen immediately. This screenshot is your only evidence if Easylife later disputes your cancellation or your payment provider questions the chargeback. Store it securely in cloud storage (Google Drive, OneDrive) and in your email inbox.
Mistake 3: cancelling on the wrong billing method
If you subscribed through Apple App Store, do not attempt to cancel directly through Easylife-cancel through Apple. Conversely, if you subscribed directly through Easylife's website, do not contact Apple or Google. Cancelling through the wrong method creates confusion and may leave your subscription active on the original billing platform. Always cancel where you originally subscribed.
Mistake 4: not following up on post-cancellation charges
Assume nothing. Check your bank or credit card statement 7 to 10 days after your scheduled cancellation date. If Easylife has charged you again, initiate a chargeback immediately with your cancellation confirmation as evidence. Waiting weeks or months to dispute makes your case weaker. Yafee advises reviewing statements within days, not months.
Comparison of cancellation methods and timelines
Different cancellation routes offer varying degrees of speed, confirmation transparency, and support contact.
| Cancellation method | Processing time | Confirmation email | Refund eligibility | Best for |
| Apple App Store | Immediate | Not guaranteed | Apple policy applies | iPhone users (easiest) |
| Google Play Store | Immediate | Yes, within 24 hours | Google policy applies | Android users |
| Easylife direct (website/app) | 24 hours | Usually yes | Easylife's stated policy | Direct subscribers seeking refund negotiation |
In accordance with consumer law, Apple and Google cancellations are typically faster and leave less room for Easylife to contest. Direct cancellation through Easylife allows you to negotiate refunds directly but requires more follow-up communication.
Steps to take if Easylife continues charging you after cancellation
If Easylife charges your card after you have successfully cancelled, execute this escalation sequence immediately.
Step 1: request written confirmation of your cancellation
Email Easylife's customer support ([email protected] or via their website chat) with the subject line "Cancellation Confirmation Request - Account [Your Name]". Provide your account email, the date you cancelled, and the method you used (Apple, Google, or direct). Ask for written confirmation that your subscription is terminated and no future charges will post. Request a response within 48 hours.
Step 2: monitor your statement and dispute if necessary
If a charge appears 5 to 10 days after your cancellation date, log into your bank or credit card portal immediately. Locate the Easylife charge and initiate a dispute. Classify it as an "Unauthorized transaction" or "Recurring billing not cancelled." Attach your cancellation confirmation screenshot, your cancellation request email, and the written confirmation from Easylife (if received) as supporting documents. Your bank will contact Easylife within 5 to 10 business days and request reimbursement.
Step 3: escalate to the consumers association of singapore if Easylife disputes the chargeback
If Easylife contests your chargeback claim, contact the Consumers Association of Singapore. Call +65 6100 1800, visit their office at 101 Clementi Street, Singapore 120101, or submit a complaint via their website. Provide your complete correspondence history, cancellation confirmations, and chargeback documentation. CASE will investigate Easylife's billing practices and apply regulatory pressure to resolve your case. This escalation typically results in full reimbursement within 30 days and may trigger an industry inquiry into Easylife's subscription practices.
Final checklist before and after cancelling Easylife
Use this checklist to ensure you have completed every necessary step and protected yourself against future billing disputes.
| Action | Timing | Completed |
| Export or save any critical household data (bookings, tasks, contact records) | Before cancellation | [ ] |
| Identify your subscription billing method (Apple, Google, or direct) | Before cancellation | [ ] |
| Complete cancellation through the correct platform | Day 1 | [ ] |
| Screenshot the cancellation confirmation screen | Day 1 | [ ] |
| Forward cancellation confirmation email (if received) to a permanent folder | Day 1 to 2 | [ ] |
| Review your bank or credit card statement for post-cancellation charges | Day 7 to 10 | [ ] |
| If charged, initiate a chargeback and attach all cancellation evidence | Day 10 to 15 | [ ] |
| If Easylife disputes the chargeback, file a complaint with CASE | Day 30+ | [ ] |
Why Easylife subscriptions often persist longer than they should
Understanding Easylife's business model clarifies why cancellation is sometimes difficult. Subscription services generate recurring revenue, and customer retention (even passive retention through difficult cancellation) directly impacts profitability. Consequently, Easylife has financial incentive to bury cancellation options, delay confirmation, or re-bill "accidentally." This is precisely why you must document every step, escalate confidently, and use your bank or CASE as enforcement mechanisms. Yafee has supported thousands of consumers through identical disputes; your cancellation is valid, and Easylife must honour it.
Where to send your formal cancellation notice
If you require a paper trail or Easylife ignores email cancellation requests, send a formal cancellation letter via registered mail. Address it to:
Easylife Customer Support
Easylife Singapore Pte Ltd
[Registered Business Address - Singapore]
Singapore [Postal Code]
Include in your letter:
- Your full legal name and email address (the return address on the envelope)
- Your Easylife account email and subscription start date
- The date of this letter
- A clear statement: "I hereby cancel my Easylife subscription effective immediately. Please confirm receipt of this cancellation notice within 5 business days and confirm that no future charges will be processed."
- Your signature
- A copy of your proof of payment (credit card or billing statement showing an Easylife charge)
Send this letter via registered mail (with signature confirmation) so you have proof of delivery. Retain the postal receipt as evidence.
Moving forward after Easylife cancellation
Cancelling Easylife is your right, and Yafee has helped thousands of consumers cancel subscriptions with confidence and clarity. By following the methods outlined above, documenting every confirmation, and escalating through CASE if necessary, you protect yourself from re-billing, eliminate future charges, and reclaim control of your household spending. Your statutory protections under Singapore's Consumer Protection (Fair Trading) Act are robust-use them. The moment you decide Easylife no longer serves your needs, execute your cancellation immediately, retain your proof, and monitor your account. Yafee's framework ensures you exit cleanly, fairly, and completely.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
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