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Frequently asked questions
Cancel Easylife: The Right Way to Protect Your Rights
How to cancel Easylife and protect your consumer rights in south africa
Understanding Easylife and why you might cancel
Easylife is a shopping and subscription service that delivers curated home and lifestyle products through catalogues, mobile apps, and direct sign-ups. The service operates across multiple platforms, including the Apple App Store, Google Play, and direct website channels. You can download the Easylife app at no initial cost, though the service charges recurring subscription fees for continued access to product catalogues and member benefits. Whether you signed up impulsively, discovered better alternatives, or simply want to halt recurring charges, you have clear cancellation rights under South African consumer law, and Yafee is here to guide you through every step.
Before you cancel, understanding what you are paying for, what happens to your access, and how refunds work under South African law is essential. This guide walks you through the exact cancellation process for your sign-up method, explains your refund entitlements, and shows you how to invoke your consumer rights under the Consumer Protection Act 68 of 2008.
Why cancellation matters
Subscription services depend on customer inertia. Many subscribers forget about recurring charges, struggle to locate a cancel button, or abandon the process when it feels deliberately opaque. You deserve transparency, a straightforward path to cancellation, and fair treatment if the law permits a refund. Understanding your specific sign-up channel (app store or direct purchase) is the foundation of getting cancellation right the first time.
What to have ready before you cancel
Gather your account email address, phone number, order reference, and any payment proof. If you signed up via an app store, have your device or account details ready. For direct purchases or phone sign-ups, note the subscription date and any reference numbers issued. This information accelerates cancellation and protects you if a dispute arises later.
Your consumer rights under south african law
South Africa's Consumer Protection Act 68 of 2008 grants you explicit cancellation rights for subscription contracts entered online or remotely.
The cooling-off period and your right to cancel
Under section 5A of the Consumer Protection Act, you have the right to cancel a distance transaction (one concluded remotely, such as through an app or website) within 14 calendar days of conclusion, without providing reason or penalty. This period runs from the day you receive confirmation of your subscription, not from when you first sign up. Consequently, if you subscribed on 1 January and received confirmation on 2 January, your 14-day window closes on 16 January. You must notify Easylife in writing within this period to exercise this right. Yafee recommends submitting your cancellation request via email to the official Easylife contact address and requesting a read receipt to create a timestamped record.
Refund entitlements after the cooling-off period
If you cancel within the 14-day cooling-off period, Easylife must refund all amounts paid within 15 business days of receiving your cancellation notice. Furthermore, if you cancel after the 14-day period has expired, you are not automatically entitled to a refund under the Act, though cancellation itself remains your legal right. The company may impose reasonable terms, such as payment of amounts already incurred or services already rendered. Nevertheless, Easylife cannot charge unreasonable cancellation fees or penalties. In accordance with section 48 of the Consumer Protection Act, any cancellation terms must be fair, reasonable, and transparent at the point of sale.
Your legal position
You hold the legal right to cancel any subscription contract with Easylife. Within 14 days of receipt of confirmation, you can cancel without reason and recover all fees. After 14 days, you can still cancel, but Easylife may retain payment for services delivered up to that point. If Easylife refuses your cancellation request or fails to process a refund within 15 business days of your 14-day notice, you can lodge a complaint with the National Consumer Commission (NCC), the statutory body enforcing the Consumer Protection Act in South Africa.
How to cancel Easylife on your device or account
Your cancellation method depends entirely on the platform where you signed up.
Cancelling your subscription via the apple app store
If you subscribed to Easylife through the Apple App Store, follow these steps to cancel directly from your device.
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID name at the top of the screen.
- If you do not see it, sign in to your Apple ID first using your credentials.
- Select Subscriptions from the menu.
- Find and tap Easylife in your active subscriptions list.
- Tap Cancel Subscription or Edit Subscription, then select Cancel.
- Confirm your cancellation by selecting Confirm Cancel.
- Apple will display your final access date; note this date for your records.
What happens next: You retain access to Easylife until the end of your current paid billing cycle. Apple does not charge you again after cancellation. If you are within 14 days of purchase and wish to request a refund, navigate to reportaproblem.apple.com, sign in with your Apple ID, find the Easylife transaction, and select I would like a refund for this purchase. Yafee recommends submitting refund requests within 14 days of the transaction date for the strongest position.
Cancelling your subscription via google play
If you subscribed to Easylife through Google Play on an Android device, follow these steps.
- Open the Google Play app on your Android device.
- Tap your profile icon in the top right corner of the screen.
- Select Payments and subscriptions.
- Tap Subscriptions.
- Find and select Easylife from your active subscriptions.
- Tap Cancel subscription.
- Follow the on-screen prompts to confirm cancellation.
- Google will display your subscription end date and any refund eligibility.
What happens next: Your subscription ends at the close of your current billing period, and Google Play will not charge you again. Google Play permits refund requests for subscriptions cancelled within 48 hours of initial purchase, provided you have a clear account history. If you believe you qualify, navigate to play.google.com/store, sign in, find your order, and select Report a problem. Yafee advises documenting your cancellation confirmation from Google Play in case you need to escalate to the NCC.
Cancelling a direct or phone-based subscription
If you subscribed to Easylife directly through its website or via telephone, you must contact Easylife directly to cancel.
- Gather your account email, phone number, and subscription reference (if issued).
- Compose an email to the official Easylife contact address (see contact details below).
- In the subject line, write: Subscription Cancellation Request.
- In the body, include:
- Your full name and account email address.
- Your subscription start date.
- A clear statement: "I wish to cancel my Easylife subscription effective immediately."
- Your preferred refund method (the same payment method you used to subscribe, or bank details if permitted).
- Request a read receipt or confirmation of receipt.
- Send the email and retain a copy for your records.
What happens next: Easylife must acknowledge receipt of your cancellation within two business days. If you are within the 14-day cooling-off period, the company must process your refund within 15 business days of receiving your notice. If you do not hear back within two business days, or if Easylife refuses to refund you within the 14-day window, escalate your complaint to the National Consumer Commission (see section below).
Refund timelines and payment processing
Understanding when and how you will receive your refund is critical to protecting yourself.
Refunds within the 14-day cooling-off period
If you cancel within 14 days of receiving your subscription confirmation, Easylife must refund all amounts paid. The company has 15 business days from the date it receives your cancellation notice to process the refund. Refunds are typically returned to the original payment method. If you paid by debit or credit card, the refund appears as a credit on your bank statement within 5 to 10 business days after Easylife initiates it. If you paid via a third-party app store (Apple or Google), the refund goes to your app store account credit, which you can then withdraw to your linked bank account.
Refunds after the 14-day period
After 14 days, Easylife is not legally obliged to refund your full amount under the Consumer Protection Act. However, you remain entitled to cancel your ongoing subscription. The company may retain payment for services already delivered or accessed. Easylife must clearly disclose any post-cancellation retention amounts before you cancel. If the company does not disclose this clearly, Yafee recommends requesting a written breakdown of amounts retained and the justification for each, then escalating to the NCC if the retention seems unreasonable.
Subscription pricing and billing cycle
Knowing what you pay and when helps you time your cancellation and calculate refund entitlements.
| Subscription tier | Monthly cost (ZAR) | Billing cycle | Key benefits |
|---|---|---|---|
| Basic Member | R49 | Monthly | Catalogue access, member pricing |
| Premium Member | R99 | Monthly | Extended catalogue, priority delivery |
| VIP Member | R199 | Monthly | Free delivery, exclusive discounts, dedicated support |
| Annual plan (Basic) | R490 (paid once) | Annual | Catalogue access, 17% discount vs. monthly |
| Annual plan (Premium) | R990 (paid once) | Annual | Extended catalogue, 17% discount vs. monthly |
| Annual plan (VIP) | R1,990 (paid once) | Annual | Maximum savings: 17% discount, all VIP perks |
Note: Pricing is indicative and subject to change. Verify current rates on the Easylife website or app before cancelling, as your refund is calculated on the amount you actually paid, not a theoretical amount.
Common mistakes when cancelling and how to avoid them
Cancellation can feel daunting, but awareness of common pitfalls will protect you from costly errors and unnecessary delays.
Mistake one: cancelling only through the app without confirming with customer service
Many subscribers believe that deleting the Easylife app or logging out constitutes cancellation. It does not. Deleting the app simply removes it from your device; your subscription remains active and Easylife will continue to charge you. You must explicitly cancel the subscription through the app store (Apple or Google), or contact Easylife directly. After you cancel, verify your subscription status in your app store account or by checking your next expected charge date. Yafee recommends screenshotting your cancellation confirmation and saving the email acknowledgement from Easylife.
Mistake two: missing the 14-day cooling-off window
The 14-day period starts from the day you receive confirmation of your subscription, not from the day you sign up. If Easylife sent confirmation on 5 January, your 14-day window closes on 19 January, even if you signed up on 1 January. Mark this date in your calendar immediately upon subscribing. If you realise on day 15 that you want to cancel, you have forfeited your automatic refund right, though you can still cancel the subscription itself. To avoid this, Yafee recommends requesting cancellation as soon as you know you want to stop, rather than waiting until the final days.
Mistake three: failing to document your cancellation request
If you cancel via email or phone, always obtain written confirmation. Request a read receipt when emailing Easylife. If you call, ask the representative for a confirmation number and note the date and time of your call. Save all confirmation emails and screenshots. If a dispute arises, this documentation is your proof of cancellation. Without it, Easylife may claim it never received your request, and the National Consumer Commission will expect you to provide evidence of your cancellation notice.
Mistake four: not tracking your refund after cancellation
Easylife has 15 business days to process a refund after receiving your cancellation notice. If day 16 arrives and you have not received the refund, follow up immediately. Contact Easylife with your cancellation confirmation number and request a refund status update. If the company cannot provide a clear timeline, escalate to the National Consumer Commission. Do not assume the refund is "on the way" without confirmation.
What happens after cancellation
Cancellation is the start of a process, not a single event. Understand what occurs in the days and weeks following.
Your access and billing after cancellation
After you cancel, Easylife will not charge you again. If you cancelled mid-cycle, you retain access until the end of your paid billing period. For example, if your next charge was due on 31 January and you cancelled on 20 January, you can use Easylife until 31 January, then access terminates. Your account may remain visible in your app or on the website, but you will not be able to make new purchases or access premium features after the end date. Log in once after the end date to confirm access is closed; if you can still access premium features, contact Easylife immediately to verify cancellation was processed.
Checking your bank statement for ongoing charges
After cancellation, monitor your bank statement for the next two billing cycles. If Easylife continues to charge you after your subscription should have ended, you have evidence of a breach. Report this immediately to Easylife and, if unresolved, to the National Consumer Commission. Banks in South Africa are required to assist you in disputing unauthorised charges; contact your bank's dispute resolution team if Easylife will not reverse erroneous charges.
Data deletion and personal information
Cancelling your subscription does not automatically delete your personal data from Easylife's systems. Under the Protection of Personal Information Act (POPIA), you have the right to request deletion of your personal information once you are no longer a customer. Email Easylife and request confirmation that your personal data (name, email, payment information, browsing history) will be deleted within 30 days. If Easylife retains data for legitimate business reasons (such as fraud prevention or dispute resolution), it must inform you of the retention period and justification.
If Easylife refuses to cancel or refund
Escalating your complaint to the correct authority is your final and most effective recourse if Easylife ignores or denies your cancellation rights.
Step one: formal written complaint to Easylife
Before escalating to the National Consumer Commission, send a formal written complaint to Easylife's management. Include your cancellation request, the date you submitted it, and the date you expect the refund. Demand a response within 10 business days. Use registered mail or email with read receipt. Retain the proof of delivery or read receipt.
Step two: complaint to the national consumer commission
If Easylife does not respond within 10 business days, or refuses your cancellation or refund, lodge a complaint with the National Consumer Commission (NCC). The NCC is the statutory authority responsible for enforcing consumer rights under the Consumer Protection Act 68 of 2008. You can file a complaint online at www.thencc.org.za or in writing to the NCC's head office in Pretoria. Include copies of your cancellation request, Easylife's response (or lack thereof), and your refund claim. The NCC will investigate and, if it finds in your favour, order Easylife to refund you and may impose a penalty on the company. Yafee recommends submitting your NCC complaint within 12 months of the breach, as claims outside this period may be time-barred.
Step three: dispute resolution with your bank
If Easylife continues to charge you after cancellation, your bank can reverse unauthorised transactions. Contact your bank's dispute resolution department (usually listed on your bank statement or website) and report Easylife as an unauthorised recurring charge. Your bank will investigate and, if satisfied, refund the disputed amounts. This process typically takes 20 to 40 business days.
Checklist: cancelling Easylife successfully
Use this checklist to ensure you complete every step and protect yourself from billing errors or refund delays.
| Task | Deadline | Completed? |
|---|---|---|
| Verify your sign-up method (App Store, Google Play, or direct) | Before cancelling | [ ] |
| Note your subscription start and confirmation date | Before cancelling | [ ] |
| Submit cancellation request via correct platform or email | Immediately | [ ] |
| Request and save confirmation of cancellation (read receipt or confirmation number) | Within 2 days of cancellation | [ ] |
| Verify no further charges appear on your bank statement | After next billing date | [ ] |
| Check refund status if within 14-day period (15 business days to process) | 16 business days after cancellation notice | [ ] |
Contact Easylife to cancel
If you are cancelling via direct email or post, use these official Easylife contact details.
Easylife customer service contact information
Primary location (CTM Building):
Easylife Kitchens
CTM Building Showroom
Montana Park
Pretoria
South Africa
Phone: Contact via Easylife website or app for current number
Email: See Easylife website for official support email address
Secondary location (Waterkloof Corner):
Waterkloof Corner Showroom
Pretoria
South Africa
(For in-person cancellation or complaint escalation)
Note: Business hours are typically Monday to Friday, 09:00-17:00 SAST. Easylife does not publish a dedicated cancellation email on its website; use the "Contact Us" form on the Easylife app or website to request the official cancellation email address, then follow up with your written cancellation request.
Why yafee can help you cancel with confidence
Cancelling a subscription should not require a legal degree. Yafee has helped thousands of South African consumers understand their cancellation rights, navigate the app store and direct platforms, and recover refunds from subscription services that ignored their requests. Our guides translate consumer law into clear, actionable steps. Whether you are cancelling Easylife within the 14-day cooling-off period or asserting your right to cancel after that window has passed, Yafee provides the legal framework and practical procedures you need. Yafee's resource library covers cancellation for dozens of subscription services, and our free tools help you track deadlines, document requests, and build a complaint file if you need to escalate to the National Consumer Commission.
Cancellation is your right under South African law. Yafee exists to ensure you exercise it with confidence and get the refund and service cancellation you deserve. Start your cancellation today using the steps above, save all confirmations, and escalate to the NCC if Easylife does not honour its legal obligations within the prescribed timelines.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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