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Frequently asked questions
Cancel Deepart: The Right Way
How to cancel Deepart and recover your subscription costs in singapore
What is Deepart and why singaporeans are cancelling
Deepart (Deep Art Effects) is an AI-powered platform that transforms your photographs into stylised artwork using neural networks and deep learning technology. You upload an image, select an artistic filter or style, and the application generates a unique piece of digital art within seconds. The service operates internationally, with its primary presence in Europe, and maintains no dedicated Singapore office.
Most Singaporean users access Deepart through the iOS App Store, Google Play Store, or the web platform directly. While the technology genuinely impresses many users, Singaporean subscribers frequently discover they no longer require the service or find unexpected recurring charges on their credit card statements. If you are in this position, Yafee is here to guide you through every cancellation method available to you and help you reclaim unused funds.
How Deepart charges you
Deepart offers subscription plans at different price points depending on whether you subscribe via Apple, Google, or directly through their web store. Billing cycles, refund eligibility, and cancellation procedures vary significantly by platform. Understanding which storefront you purchased through is the first critical step to cancelling successfully and reclaiming any unused charges.
Why this guide matters
Deepart support does not process cancellations for app store purchases directly. This confusion traps many users: they email support requesting cancellation, only to be told they must cancel through Apple or Google instead. Yafee cuts through this maze and shows you exactly where to go for your specific purchase method, saving you time and frustration.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) grants you specific legal rights when you cancel a subscription or digital service, strengthening your position if Deepart or the app stores resist your refund request.
The 14-day cooling-off period
Under the CPFTA, you have the legal right to cancel most distance contracts (including online purchases) within 14 days of purchase, without penalty and without needing to provide a reason. This applies to Deepart subscriptions purchased via web or app store if Deepart has not yet delivered the full service or you have not substantially used it.
The 14-day clock starts from the date you purchase. If you are cancelling your first payment, you almost certainly fall within this window. Deepart is legally obligated to refund you in full within 14 days of receiving your cancellation notice, unless the service has already been substantially consumed or delivered.
Your legal position if Deepart or the app store refuses
If Deepart or Apple or Google decline your refund request and you believe they are breaching the CPFTA, you can escalate to the Consumers Association of Singapore (CASE) or file a complaint with the Infocomm Media Development Authority (IMDA). Your legal position strengthens when you document every email exchange and keep screenshots of your purchase confirmation and cancellation request before pursuing escalation.
Pricing overview and what you are paying for
Before you cancel, understanding what Deepart plans cost and which features you lose after cancellation helps you make an informed decision.
| Plan name | Approx. price (SGD) | Billing cycle | Features included |
|---|---|---|---|
| Monthly subscription | S$14-18 | Monthly | Full filter library, HD exports, new styles weekly |
| Annual subscription | S$120-140 | Yearly | Full access, discount versus monthly rate |
| Free tier | Free | N/A | Limited filters, watermarked exports |
| One-time purchase | S$40-80 | Lifetime | Permanent access, no recurring charges |
| Premium bundle | S$25-35 | Monthly | All filters plus AI upscaling and batch processing |
Your refund entitlement depends on whether you fall within the 14-day cooling-off period and whether you have used the service substantially. Most first-time cancellations within two weeks qualify for a full refund under CPFTA protection.
When you should cancel Deepart
Deciding whether to cancel requires honest reflection about your usage and needs.
Reasons to cancel immediately
Cancel if you no longer use Deepart regularly, if you have found a superior alternative, or if you are concerned about unexpected charges. You should also cancel if you subscribed on trial and do not wish to continue. Cancelling within 14 days of your first charge triggers automatic refund protection under Singapore law. Furthermore, if you notice unauthorised charges or billing errors, cancellation followed by a formal dispute gives you legal recourse through CASE or your bank's chargeback process.
Reasons to keep your subscription
Retain your subscription if you use Deepart multiple times per week for creative projects, if the filters deliver results you cannot replicate elsewhere, or if you value the weekly new style releases. The annual plan offers better value than monthly if you commit to long-term use. Nevertheless, Yafee recommends reassessing every quarter to ensure the cost justifies your actual usage.
How to cancel Deepart by platform
Deepart operates across three separate billing systems: Apple's App Store, Google Play Store, and its own web platform. Your cancellation method depends entirely on which system processed your payment.
Cancel Deepart through apple app store
If you subscribed via iPhone or iPad, Apple processes your billing and manages refunds independently.
- Open the Settings app on your iPhone or iPad
- Scroll down and tap Subscriptions
- Locate and tap Deepart in the list
- Select Manage Subscription at the top of the screen
- Tap Edit Subscription
- Choose Cancel Subscription from the menu that appears
- Review the cancellation details; Apple will confirm your access continues until the billing cycle end
- Confirm your cancellation by tapping Cancel Subscription again when prompted
- Request a refund (optional but recommended if within 14 days)
- Go to Settings > [Your Name] > Media & Purchases > Account
- Tap View Account and select Purchase History
- Find your Deepart charge and tap the three-dot menu icon
- Select Report a Problem, then choose Unwanted Subscription Charge
- Describe why you want the refund (e.g., "Did not use service; charged within 14 days")
- Submit; Apple reviews within 48 hours
Apple typically approves refunds for subscriptions cancelled within 14 days if you state the reason clearly. Expect the refund within 3 to 5 business days after approval.
Cancel Deepart through google play store
If you subscribed via Android, Google Play manages your billing and cancellations.
- Open the Google Play Store app on your Android device
- Tap the profile icon in the top-right corner
- Select Payments and Subscriptions, then Subscriptions
- Find and tap Deepart in your subscriptions list
- Tap Cancel Subscription
- Google will prompt you to confirm; select Yes to proceed
- Your access continues until the end of the current billing cycle
- Request a refund within 48 hours of purchase (optional)
- Return to Google Play Store, open your Profile, and select Payments and Subscriptions
- Tap the Deepart charge under Purchase History
- Select Report a Problem and choose the reason (e.g., "Accidentally charged" or "Did not use")
- Google reviews requests within 24 to 48 hours
Google approves refunds more readily than Apple for subscriptions within the 14-day window if no significant usage is recorded. Refunds process within 3 to 7 business days after approval.
Cancel Deepart through the web platform
If you subscribed directly via Deepart's website, you manage billing through their account settings.
- Visit the Deepart website and log in to your account
- Use the same email and password you registered with
- Navigate to Account Settings or Subscription Management
- Look for a Billing, Plans, or Subscriptions tab in your profile menu
- If you cannot locate it, check your email for the invoice; it typically contains a subscription management link
- Select Cancel Subscription
- Deepart will ask you to confirm and may offer a discount to stay; decline and proceed
- Your access typically ends immediately or at the next billing date (check the confirmation email)
- Request a refund via email to their support team
- Send an email to [email protected] (or the address on your invoice) within 14 days
- Subject line: "Refund request for subscription charged on [date]"
- In the email: include your account email, the charge date, amount, and reason (e.g., "Cancelled within 14-day cooling-off period under CPFTA")
- Deepart processes refund requests within 14 business days
Yafee recommends sending your refund request in writing and keeping a copy for your records. If Deepart delays or refuses, you have grounds to escalate to CASE.
Timeline for cancellation and refunds
Understanding the expected timeline prevents confusion and helps you know when to follow up if delays occur.
| Action | Expected timeframe | Notes |
|---|---|---|
| Cancellation confirmation (app stores) | Immediate | You receive instant email confirmation; access ends at billing cycle end |
| Refund request submission | Within 14 days of purchase | This is your legal deadline under CPFTA for distance contracts |
| App store refund review | 24-72 hours | Apple and Google review automatically; no manual intervention needed |
| Refund processed to your account | 3-7 business days | Money returns to your original payment method |
| Deepart support refund response | 5-14 business days | Requires manual review; escalate if no response after 14 days |
If you do not receive a refund decision within the timeframes above, contact your payment provider (bank or card issuer) to initiate a chargeback or dispute.
What happens after you cancel Deepart
Cancelling Deepart is straightforward, but understanding what occurs afterward prevents unwanted surprises.
Access and features after cancellation
After you cancel, your paid subscription access ends at the completion of your current billing cycle (monthly or yearly, depending on your plan). You revert to the free tier, which includes limited filters and watermarked exports. Any filters or premium features purchased as one-time unlocks remain available. Consequently, your project history and uploaded images stay in your account indefinitely; Deepart does not delete them after cancellation.
Preventing accidental resubscription
After cancellation, Deepart may display promotional offers or trial buttons on the home screen. Do not click these unless you intend to resubscribe; clicking often triggers an automatic charge. If you see trial offers after cancelling, log out of your account and clear your app cache to remove these temptations. Furthermore, review your subscription settings quarterly to confirm no unauthorised charges have appeared.
Keeping your data
Your Deepart account, project history, and exported artwork remain stored after cancellation. You can download your edited images before cancelling or anytime afterward by logging into your account. Yafee advises exporting any critical artwork to your device before your subscription ends, particularly if you suspect Deepart may cease operations or experience outages.
Common cancellation mistakes to avoid
You are not alone if cancelling feels confusing; thousands of Singaporean users have faced the same hurdles. Learning from common errors saves you time and frustration.
Mistake 1: emailing Deepart support for an app store cancellation
If you subscribed through Apple or Google, emailing Deepart support requesting cancellation will not work. Support staff will redirect you to Apple or Google. Instead, follow the platform-specific steps above. You must cancel directly within the app store's subscription management system to avoid delays.
Mistake 2: assuming you cannot get a refund
Many users believe subscription refunds are impossible. This is incorrect under Singapore law. The CPFTA grants you a 14-day cooling-off period for distance contracts. If you cancel within 14 days and have not substantially used the service, you are legally entitled to a refund. Request it explicitly; do not assume silence means rejection.
Mistake 3: missing the 14-day window
Your legal refund right expires 14 days after purchase. If you cancel on day 15 or later, you forfeit automatic refund protection. Nevertheless, you can still request a refund on grounds of substantial non-use or billing error; escalate to CASE if the company refuses.
Mistake 4: not keeping evidence of your request
If a dispute arises, you need proof of your cancellation request and the company's response. Screenshot your cancellation confirmation, save refund request emails, and note the date and time of every interaction. This evidence is critical if you escalate to CASE or file a chargeback with your bank.
How to recover your money if Deepart refuses
If Deepart or the app store denies your refund request unfairly, you have legal escalation routes.
Step 1: document everything and send a formal written request
Gather your purchase confirmation, cancellation request, and the company's refusal. Send a formal written request (email is acceptable) to Deepart's support or billing team. Reference the CPFTA and your right to a 14-day cooling-off period. Give them 7 days to respond before escalating.
Step 2: file a complaint with CASE
The Consumers Association of Singapore (CASE) mediates disputes between consumers and businesses. You can file a complaint online or by mail. Include your purchase proof, cancellation evidence, and the company's refusal. CASE typically resolves cases within 30 days at no cost to you.
Step 3: contact IMDA or your bank for further escalation
If CASE mediation does not yield results, you can escalate to the Infocomm Media Development Authority (IMDA) if the issue involves digital services or telecommunications. Alternatively, contact your bank to initiate a chargeback, disputing the charge as unauthorised or for goods or services not provided. Your bank investigates within 30 to 60 days.
Pricing comparison and refund eligibility
Your refund eligibility depends on the plan you purchased and when you cancel relative to your purchase date.
| Plan type | Cost (SGD) | Refund eligible if cancelled within 14 days? | Refund eligible after 14 days? |
|---|---|---|---|
| Monthly subscription | S$14-18 | Yes, full refund | Only if billing error or substantial non-use |
| Annual subscription | S$120-140 | Yes, full refund | Escalate to CASE; pro-rata refund possible |
| Premium bundle | S$25-35 | Yes, full refund | Only if billing error |
| One-time purchase | S$40-80 | Yes, full refund (no usage) | Not eligible; permanent license purchased |
| Trial subscription | Free to S$5 | Yes, refund any charge | Not eligible after trial ends |
Yafee advises cancelling within 14 days to maximize your refund options. After 14 days, your legal ground weakens unless you can prove substantial non-use, billing error, or service failure.
Cancellation checklist for singapore users
Use this checklist to ensure you cancel correctly and document every step for your protection.
- Identify your purchase platform (Apple App Store, Google Play Store, or Deepart web)
- Confirm your purchase date and the amount charged
- Check whether you fall within the 14-day cooling-off period (day 0 = purchase date)
- Follow the platform-specific cancellation steps outlined above
- Receive and save your cancellation confirmation email
- If requesting a refund, submit your request within 14 days with a clear reason
- Take screenshots of your cancellation confirmation and any refund request
- Allow 3 to 7 business days for the refund to appear in your account
- If no refund appears after 7 days, contact your bank or card issuer
- If the company refuses unfairly, file a complaint with CASE (within 6 months of the charge)
- Keep all documentation (emails, screenshots, confirmations) for at least 12 months
Contacting Deepart and support escalation
If you need to reach Deepart directly or escalate a dispute, use these contact methods.
Deepart support and billing contact
Email [email protected] with your account email, the date and amount of the charge you dispute, and a clear description of your issue (e.g., "Cancellation and refund request within 14-day period"). Deepart typically responds within 3 to 5 business days. If support ignores your request, follow up once after 7 days, then escalate to CASE.
Escalation routes in singapore
File a complaint with CASE online at www.case.org.sg or by calling 6100 0820. You can also contact the Infocomm Media Development Authority (IMDA) at www.imda.gov.sg for issues involving digital services or billing disputes related to telecommunications or media services.
Your bank's chargeback process
If Deepart refuses your refund and you believe the charge is unjustified, contact your bank or credit card issuer and request a chargeback. You have the right to dispute charges under the Consumer Protection (Fair Trading) Act. Your bank will investigate within 30 to 60 days and refund the amount if the dispute is upheld. Provide your bank with all documentation: purchase confirmation, cancellation proof, and the company's refusal.
Final thoughts and next steps
Cancelling Deepart is manageable when you understand which platform processed your payment and know your rights under Singapore law. Your legal entitlements under the Consumer Protection (Fair Trading) Act are strong: you can cancel any subscription within 14 days and reclaim your money, no questions asked. Furthermore, if the company refuses unfairly, CASE and your bank provide free escalation paths that typically resolve in your favour.
Act within 14 days of your purchase date to maximize your refund options. Document every step-screenshot your confirmations, save emails, and note dates. If cancelling outside the 14-day window, you can still escalate on grounds of billing error or service failure. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover their funds by following these precise legal and procedural steps. Your consumer rights are real, enforceable, and backed by Singapore law. Use them confidently.