Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Copper, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Copper in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Copper
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Copper subscription with zero hassle
1
Fill in the form
Give us your details and those of your Copper subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Copper. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Copper refuses your cancellation.
Frequently asked questions
Cancel Copper: The Right Way to End Your Subscription
How to cancel Copper in singapore: protect your rights and end your subscription safely
What is Copper and why cancellation matters
Copper is a digital hair care service operated locally in Singapore by Ban Soon Cheong Pte Ltd. The platform delivers personalised tips, product recommendations and tutorials designed to help you maintain vibrant, healthy copper-toned hair. You subscribe to access curated guidance tailored to your hair goals and routine.
You might consider cancelling Copper for legitimate reasons: you have achieved your hair objectives, prefer an alternative service, want to reduce monthly expenses, or found the platform does not meet your expectations. Whatever your motivation, understanding your consumer rights and the cancellation process ensures you exit the service cleanly and avoid unexpected charges.
Why cancellation timing matters for your billing cycle
Cancellation does not stop your current billing cycle immediately. Most subscription services, including Copper, process cancellations at the end of your billing period. If you cancel mid-cycle, you remain charged until renewal unless you specifically request a refund. Yafee recommends checking your renewal date before you cancel so you understand when your access will actually end.
Common reasons subscribers decide to cancel
You may cancel because the service no longer delivers value, you have completed the hair care transformation you sought, or your circumstances have changed. Some subscribers cancel because they discovered cheaper alternatives or realised they prefer professional salon advice. Documenting your reason for cancellation helps Copper improve, and it also creates a record if you later dispute charges.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase digital services like Copper. This legislation guarantees your right to fair dealing, transparent pricing and clear cancellation terms.
Your legal position as a Copper subscriber
Under the Consumer Protection (Fair Trading) Act, you have the right to receive accurate information about what you are purchasing before you commit funds. Copper must disclose billing frequency, renewal dates and cancellation procedures clearly. If Copper charges your card without explicit consent, fails to deliver the service as promised, or does not honour a cancellation request within 14 days, you can escalate your complaint to the Competition and Consumer Commission of Singapore (CCCS). Yafee advises keeping all billing statements, email confirmations and screenshots of service descriptions as evidence should you need to lodge a formal complaint.
What the competition and consumer commission of singapore can do for you
If Copper refuses to process your cancellation or continues charging you after you cancel, contact the CCCS directly. The CCCS investigates unfair trading practices and can compel refunds. Furthermore, if you paid through a credit card, your bank's chargeback process offers a secondary remedy. Consequently, you have multiple escalation routes if Copper does not comply with your cancellation request.
Pricing and billing plans you need to review before cancelling
Understanding your current plan and its costs helps you make an informed decision about whether cancellation aligns with your budget.
| Plan type | Price (SGD) | Billing cycle | Key features | Cancellation impact |
|---|---|---|---|---|
| Monthly subscription | $12-18 | Monthly | Full access to tips, tutorials, product recommendations | Cancels at next renewal date |
| Annual subscription | $120-160 | Annual | Full features plus early access to new content | Access continues until renewal; refund may apply if within cooling-off period |
| Free trial | Free | 30 days | Full feature access before commitment | Cancel before trial ends to avoid automatic conversion to paid plan |
| App Store monthly | $13-19 | Monthly | Same as web app, billed via Apple | Must cancel through App Store settings, not Copper directly |
| Google Play monthly | $13-19 | Monthly | Same as web app, billed via Google | Must cancel through Google Play settings, not Copper directly |
Yafee emphasises a critical point: if you subscribed through Apple App Store or Google Play Store, you must cancel through those platforms, not through Copper's website. Cancelling on the Copper website alone will not stop App Store or Google Play charges. This distinction prevents many subscribers from missing their cancellation deadline.
How to cancel Copper through the web app or website
Cancelling through Copper's web platform is the most direct route and takes approximately five minutes.
Step 1: sign in to your Copper account
- Open copper.sg in your web browser on a desktop or mobile device.
- If you use the Copper mobile app (not App Store or Google Play), you can also cancel from within the app by tapping your profile icon.
- Have your login email and password ready.
- Enter your registered email address in the login field.
- If you have forgotten your password, click "Forgot password" and follow the reset instructions sent to your email.
- Check your spam folder if you do not receive the password reset email within 2 minutes.
- Enter your password and click "Sign in" or "Log in".
- Some accounts may require two-factor authentication; enter the verification code sent to your phone or email if prompted.
- Ensure you are using a secure internet connection (not public Wi-Fi) when entering sensitive information.
Step 2: navigate to your account settings and subscription section
- Once logged in, locate your profile menu by clicking the profile icon or avatar in the top-right corner of the screen.
- This icon is typically a circle containing your initials or a photograph.
- If you do not see a profile icon, look for a hamburger menu (three horizontal lines) and tap it to reveal your account options.
- Select "Account Settings", "Settings" or "My Account" from the dropdown menu.
- You will be directed to your account dashboard or settings page.
- This page displays your profile information, email address and preferences.
- Look for a "Billing", "Subscription" or "Payment" tab or section.
- This section shows your current plan, renewal date, payment method and billing history.
- Write down your next renewal date; this is when your cancellation takes effect.
Step 3: locate and click the cancel subscription option
- Within the Billing or Subscription section, find the button or link labelled "Cancel Subscription", "Request Cancellation" or "End my subscription".
- Some interfaces may display this as a link at the bottom of your plan details.
- Do not click "Pause subscription" or "Downgrade plan" if you wish to cancel entirely; these options retain your account.
- Click the cancellation button.
- Copper may display a confirmation dialog asking you to confirm your decision.
- You may be shown optional discount codes or pause alternatives; review these, but proceed with cancellation if you have made your decision.
- If prompted, select a reason for cancellation from the dropdown menu provided.
- Options typically include "No longer need it", "Too expensive", "Found a better alternative" or "Other".
- Providing honest feedback is optional but helps Copper improve its service for other users.
Step 4: confirm your cancellation
- Review the cancellation summary displayed on your screen.
- This summary confirms the date your access will end (usually your next renewal date).
- Verify that the correct subscription is being cancelled if you have multiple plans.
- Click "Confirm Cancellation", "Yes, cancel my subscription" or similar button.
- This is your final step; once you click this button, Copper processes your cancellation request.
- You will receive a confirmation message on screen and a confirmation email within 24 hours.
- Save or screenshot the confirmation message for your records.
- This proof of cancellation protects you if Copper continues charging you after cancellation.
- Store the email confirmation in a dedicated folder for future reference.
How to cancel Copper if you subscribed through apple app store
If you subscribed to Copper via Apple App Store, you must cancel through your iPhone, iPad or Mac settings, not through Copper's website.
Step 1: access your apple app store subscriptions on an iPhone or iPad
- Open the Settings app on your Apple device.
- The Settings app displays a grey gear icon on your home screen.
- Tap it to open your device settings.
- Scroll down and tap "Apps" or "App Store" (depending on your iOS version).
- On iOS 15.1 and later, this section appears under "App Store".
- On earlier versions, look for "iTunes and App Stores".
- At the top of the screen, tap your Apple ID profile picture or initials.
- A menu will appear showing your account options.
- Select "View Apple ID" or "Account Settings".
- When prompted to authenticate, use Face ID, Touch ID or your Apple ID password.
- Complete the authentication step to access your subscription list.
- If you have a face or fingerprint registered, these methods are fastest.
- Tap "Subscriptions" to see all your active subscriptions.
- This list shows every app subscription you currently pay for.
- Locate "Copper" in the list.
Step 2: cancel your Copper subscription through app store settings
- Find "Copper" in your subscriptions list and tap it.
- If Copper does not appear, you may not be subscribed through App Store or your subscription may have already expired.
- Confirm you are looking at the correct Copper app (operated by Ban Soon Cheong Pte Ltd).
- Tap "Cancel Subscription" or "Edit Subscription".
- If you see "Modify" or "Manage", tap that first, then select "Cancel Subscription".
- Apple displays the date your subscription will end if you cancel now.
- Confirm your cancellation by tapping "Confirm" or "Yes, cancel".
- Apple will ask you to confirm your intention to cancel.
- Once confirmed, your cancellation is processed immediately.
- Save a screenshot of the cancellation confirmation.
- This screenshot proves you cancelled through App Store and protects you against continued charges.
- Note the date displayed as your subscription's final billing date.
How to cancel Copper if you subscribed through google play store
If you subscribed to Copper via Google Play Store on an Android device, cancel through Google Play settings, not through Copper's website or app.
Step 1: access your google play subscriptions on an android device
- Open the Google Play Store app on your Android phone or tablet.
- The Play Store icon displays a multicoloured triangle on your home screen.
- Tap it to open the Play Store.
- Tap your profile icon or avatar in the top-right corner of the screen.
- This will open a menu with account options.
- Select "Manage my Google Play account" or "Account".
- Tap the "Subscriptions" tab or section.
- You will see a list of all active subscriptions linked to your Google account.
- Scroll through the list to find "Copper".
- Tap "Copper" to open your subscription details.
- This page displays your billing date, plan cost and cancellation options.
- Verify the details match your Copper account.
Step 2: cancel your Copper subscription through google play
- On the Copper subscription details page, tap "Cancel subscription" or "Manage".
- If you see "Manage", tap it first, then select "Cancel subscription".
- Google will display the final date your access will remain active.
- Follow the prompts to confirm your cancellation.
- Google may ask you to confirm your reason for cancelling.
- You may see alternative options such as pausing or downgrading your subscription; skip these if you wish to cancel entirely.
- Tap "Yes, cancel" or "Confirm cancellation" to complete the process.
- Google processes the cancellation immediately.
- You will receive a confirmation email from Google within a few minutes.
- Take a screenshot of the confirmation message.
- Save this image alongside the confirmation email from Google.
- This documentation proves you cancelled and protects you if charges continue.
Refunds and what to expect after you cancel
Understanding Copper's refund policy and your rights under Singapore law ensures you know what money, if any, you can recover.
When you can claim a refund
Singapore's Consumer Protection (Fair Trading) Act grants you a 7-day cooling-off period for distance contracts (such as digital services purchased online). This period begins on the date you purchase. If you cancel within 7 days of purchase and have not materially used the service, you can request a full refund. Yafee advises cancelling within this window if you are dissatisfied immediately after signing up, as your refund claim is strongest during this period.
After 7 days, you remain entitled to cancel, but refunds become discretionary unless Copper failed to deliver the service as advertised. If Copper's service was defective, incomplete or misrepresented, contact the CCCS to lodge a complaint; the regulator can compel a refund based on breach of consumer rights.
Processing timelines for refunds
Once you cancel, refunds typically process within 10 to 14 business days if you are eligible. If you subscribed through App Store or Google Play, Apple and Google handle the refund, not Copper directly; these platforms may take an additional 5 to 10 business days to credit your payment method. Check your bank account or credit card statement 14 days after cancellation. If the refund does not appear, contact Copper's support team or your payment provider to escalate.
What charges remain after cancellation
Cancelling does not refund your current billing cycle unless you cancel within the 7-day cooling-off period or Copper violated the Consumer Protection (Fair Trading) Act. Your final charge processes on your next renewal date, and your access ends at that time. You remain responsible for any charges already incurred before your cancellation request was processed. Furthermore, if you have an annual plan and cancel mid-year, Copper typically retains the full annual fee unless you dispute the charge through your bank or the CCCS.
Common cancellation mistakes and how to avoid them
Many subscribers cancel incorrectly or incompletely, resulting in continued charges. Yafee has helped thousands of consumers cancel subscriptions successfully by avoiding these pitfalls, and here are the mistakes you must sidestep.
Mistake 1: cancelling through the wrong platform
Subscribers who signed up via App Store or Google Play often cancel through Copper's website, believing they have cancelled their subscription. In reality, only the web subscription cancels; the App Store or Google Play subscription continues, and charges persist. Always identify which platform you used to subscribe. Check your email for the original purchase confirmation; it will state "Apple", "Google Play" or "Copper" as the retailer. Then cancel through that same platform only.
Mistake 2: confusing pause, downgrade and cancellation
Copper's settings menu may offer three options: pause, downgrade and cancel. Pausing temporarily suspends your access but resumes automatically at a set date unless you cancel fully. Downgrading moves you to a lower-cost plan but keeps your subscription active and charges continue. Only clicking "Cancel subscription" or "End my subscription" actually terminates your account and stops all charges. In accordance with Yafee's guidance, always select the cancellation option explicitly; do not settle for pausing or downgrading if your goal is to end the service entirely.
Mistake 3: not saving cancellation confirmation
If Copper charges you after you cancel, you need proof that you requested cancellation. Screenshots, confirmation emails and order numbers form the evidence base for disputes with your bank or the CCCS. Do not rely on memory or incomplete notes. Immediately after you click "Confirm cancellation", take a screenshot of the confirmation message and save the confirmation email Copper sends within 24 hours. Store these files in a dedicated folder or cloud service so you can retrieve them quickly if a dispute arises.
Mistake 4: cancelling during the free trial without understanding the conversion date
If you signed up for Copper's 30-day free trial, your trial automatically converts to a paid subscription on day 31 unless you cancel beforehand. Consequently, you must cancel on or before day 30 of the trial to avoid the first charge. Circle this date on your calendar immediately after signing up so you do not forget. If you forget and a charge posts, contact Copper within 7 days of the charge to request a refund under the cooling-off period.
After you cancel: what to monitor
Cancellation does not end your responsibility to check that charges stop. Following these steps ensures Copper complies with your cancellation request.
Verify your access has ended
On your scheduled cancellation date, attempt to log into Copper to confirm your access has been revoked. If you can still log in and see content, contact Copper's support team immediately. A failure to revoke access within 24 hours of the stated end date may indicate an error in processing. Document this failure by taking screenshots and noting the date and time you attempted access. This evidence supports a complaint to the CCCS if Copper refuses to deactivate your account.
Check your billing statements
Review your credit card or bank statement carefully in the weeks following your cancellation. No charge should appear after your final renewal date. If a charge posts, you have several remedies. First, contact Copper's support team and reference your cancellation confirmation; they may reverse the charge within 48 hours. If Copper does not respond or refuses, contact your bank or card issuer to initiate a chargeback. Yafee advises saving all communications with Copper in case you need to escalate to the CCCS.
Review your next steps if charges continue
If Copper continues charging you after your stated cancellation date and does not respond to your cancellation confirmation, escalate to the CCCS. File a complaint online at cccs.gov.sg or call the CCCS hotline. Provide your cancellation confirmation, billing statements showing unauthorised charges and all email correspondence with Copper. The CCCS investigates and can compel Copper to issue refunds and cease unauthorised charging. This process typically takes 30 to 60 days, but the CCCS's authority over unfair trading practices makes it your strongest enforcement tool.
Cancellation checklist: ensure you have completed every step
Use this checklist to confirm you have cancelled Copper correctly and comprehensively.
| Task | Completed? | Notes |
|---|---|---|
| Identified subscription platform (Web, App Store or Google Play) | Yes / No | Check your purchase confirmation email |
| Logged into the correct platform | Yes / No | Web: copper.sg; App Store: iPhone Settings; Google Play: Play Store app |
| Located the cancellation button or link | Yes / No | In Account Settings > Billing or Subscriptions section |
| Confirmed cancellation and received confirmation message | Yes / No | Confirmation email should arrive within 24 hours |
| Saved screenshot and confirmation email | Yes / No | Store in a safe location for future reference |
| Checked billing statements 14 days later for no additional charges | Yes / No | Final charge should only appear on last renewal date |
Contact information and escalation routes
If Copper does not honour your cancellation or charges you after you cancel, contact the company directly, then escalate to the regulator if needed.
Copper's contact details
Copper is operated by Ban Soon Cheong Pte Ltd in Singapore. Address inquiries to the company address listed on the official Copper website under "Locate Us" or "Contact Us". You can also submit a cancellation support request through Copper's in-app messaging or email support portal. Obtain a reference number for all support requests so you can track the status of your complaint.
Escalation to the competition and consumer commission of singapore
If Copper does not process your cancellation within 14 days or does not stop charging you after you cancel, lodge a formal complaint with the CCCS. Visit cccs.gov.sg and select "Lodge a Complaint". Alternatively, call the CCCS hotline at 1800-6100-225 (toll-free). Provide your cancellation confirmation, email evidence of your cancellation request, billing statements showing any post-cancellation charges and all correspondence with Copper. The CCCS has the authority to investigate unfair trading practices and compel refunds. Yafee advises acting quickly; the sooner you escalate, the faster the CCCS can resolve your dispute in your favour.
Chargeback through your bank or card issuer
If Copper continues to charge your credit card or bank account after you cancel, you can initiate a chargeback through your financial institution. Contact your bank's customer service and inform them that you cancelled Copper but have been charged unauthorised amounts. Provide your cancellation confirmation and billing statements as evidence. Your bank can reverse unauthorised charges and may dispute them with Copper on your behalf. Chargeback claims typically resolve within 30 to 60 days.
Summary: your path to a successful Copper cancellation
Cancelling Copper requires three core actions: identifying the correct cancellation platform, following the specific cancellation steps for that platform, and monitoring your billing to confirm charges stop. Subscribers who cancel through the wrong platform (such as cancelling via the website when they subscribed through App Store) often remain charged indefinitely. In accordance with your consumer rights under Singapore's Consumer Protection (Fair Trading) Act, Copper must process cancellations within 14 days and stop all charges at your next renewal date. If Copper fails to comply, the Competition and Consumer Commission of Singapore provides a regulatory pathway to recover unauthorised charges and enforce your right to cancel.
Yafee has helped thousands of consumers cancel subscriptions successfully by guiding them through platform-specific steps and documenting cancellation confirmation immediately. By following the structured, step-by-step process outlined in this guide, you avoid the common pitfalls that trap subscribers in unwanted charges. Save your cancellation confirmation, check your billing statements 14 days after your cancellation date, and escalate to the CCCS if Copper breaches your cancellation request. Your consumer rights in Singapore are robust; Yafee ensures you exercise them effectively.