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Frequently asked questions
Cancel Clickasnap: The Right Way
How to cancel Clickasnap and protect your creator earnings: a singapore guide
Why creators join Clickasnap and when to leave
Clickasnap is a photo-sharing and monetisation platform that lets you upload images, build an audience, and earn money from views and engagement. You choose from multiple membership tiers, each unlocking different earning potential, upload limits, and community tools. Many Singapore creators use Clickasnap to supplement photography income, but subscription costs add up quickly if the platform no longer aligns with your goals. Understanding when and how to cancel protects both your earnings and your finances.
How Clickasnap memberships work
You subscribe to monthly or annual plans via the Clickasnap website, Apple App Store, or Google Play. Each tier-Upload+, Focused, and Pro-stacks benefits on top of the free account. Your subscription renews automatically until you cancel. Depending on where you subscribed, you must cancel in that specific place: Clickasnap's website settings, Apple, or Google. Identifying your subscription source now saves frustration later.
Why cancellation timing matters
Clickasnap's auto-renewal system charges you on your billing date every month or year. If you want to avoid the next charge, you must cancel before that date arrives. Many creators discover charges after renewal; acting within 14 days of an unwanted charge gives you the best chance at a refund. Speed and clarity are your allies. Yafee research shows that creators who document their cancellation request in writing recover funds faster than those who rely on phone calls alone.
Pricing and plan breakdown in singapore dollars
Below is the exact pricing charged in SGD if you subscribed via the Apple App Store or Google Play in Singapore. If you subscribed via the Clickasnap website directly, prices display in GBP and will differ.
| Plan | Price (SGD) | Billing cycle | Key features |
|---|---|---|---|
| Upload+ Monthly | S$5.98 | Monthly | Unlimited uploads, paid-per-view benefit, community access |
| Focused Monthly | S$8.98 | Monthly | Ad-free environment, everything in Upload+ |
| Pro Monthly | S$12.98 | Monthly | Premium experience, advanced tools, maximum exposure |
| Upload+ Annual | S$34.98 | Annual | Same as Upload+ Monthly, charged once per year |
| Focused Annual | S$69.98 | Annual | Same as Focused Monthly, charged once per year |
| Pro Annual | S$99.98 | Annual | Same as Pro Monthly, charged once per year |
Annual plans save money if you commit long-term, but they lock you in for 12 months. If you are unsure about your photography goals, choose monthly. You can cancel anytime without penalty once the current period ends.
Your consumer protection rights in singapore
Singapore's Consumer Protection (Fair Trading) Act shields you when cancelling digital subscriptions and disputing charges.
What the consumer protection (Fair trading) act guarantees you
The Consumer Protection (Fair Trading) Act requires Clickasnap to be transparent about auto-renewal terms before you pay. The company must inform you clearly of the subscription price, billing frequency, and cancellation process. If Clickasnap fails to honour a cancellation request or continues to charge you after you cancel, you have grounds to lodge a complaint with the Consumers Association of Singapore (CASE). You can also dispute charges with your bank or payment provider via chargeback if Clickasnap ignores your formal cancellation request in writing.
Your legal position
You have the right to cancel any digital subscription at any time, provided you have completed at least one full billing cycle. You are entitled to a refund of future charges if you cancel before your renewal date. If Clickasnap charges you after cancellation, you can request a full refund within 14 days of that charge. The Consumer Protection (Fair Trading) Act places the burden on Clickasnap to prove it obtained your explicit consent to charge you. If the company cannot, you have a valid claim for a refund.
When to escalate beyond email
If Clickasnap's support team ([email protected]) ignores your cancellation request for more than 7 business days, or if they refuse to refund a charge within 14 days of auto-renewal, contact CASE. You do not need a lawyer. CASE mediates disputes for free on behalf of Singapore consumers. Document all emails, screenshots of your account, and evidence of payment. Yafee advises keeping copies of your cancellation confirmation email and any refund requests. If CASE cannot resolve the dispute, you can escalate to the Small Claims Tribunal if the amount is under S$10,000.
How to cancel Clickasnap: step-by-step by platform
Cancellation steps depend on where you subscribed. Identify your subscription source first, then follow the corresponding procedure below.
Step 1: locate your subscription source
Check your billing records or payment method statement. Look for transactions labelled "Clickasnap," "Apple," or "Google." Alternatively, open the Clickasnap app and navigate to your account settings. If you see "Manage Subscription," you subscribed via the app store. If you see "Cancel Membership" or "Billing," you subscribed via Clickasnap's website.
Step 2: cancel if you subscribed via clickasnap's website
- Log into your Clickasnap account at clickasnap.com.
- Navigate to Settings or Account Settings (usually in the top-right menu).
- Select "Subscriptions," "Billing," or "Membership."
- Click "Cancel Membership" or "Cancel Subscription."
- Follow the on-screen prompts and confirm cancellation.
- Screenshot the cancellation confirmation page.
- Check your email within 5 minutes for a cancellation confirmation from Clickasnap ([email protected]).
- Save this email for your records and as proof of cancellation.
Step 3: cancel if you subscribed via apple app store
- Open the Apple App Store app on your iPhone, iPad, or Mac.
- Tap or click your account profile icon (top-right corner).
- Select "Subscriptions."
- Find "Clickasnap" in the list.
- Tap or click "Clickasnap" and select "Cancel Subscription."
- Choose a reason for cancellation (optional).
- Confirm cancellation by tapping "Confirm."
- Screenshot the confirmation screen. Apple will send a cancellation receipt to your registered email address within 10 minutes.
Step 4: cancel if you subscribed via google play
- Open the Google Play app on your Android device or visit play.google.com in a web browser.
- Tap or click your account profile icon (top-right corner).
- Select "Payments and Subscriptions," then "Subscriptions."
- Find "Clickasnap" and tap or click it.
- Select "Cancel Subscription."
- Choose a reason for cancellation (optional).
- Tap or click "Cancel Subscription" again to confirm.
- Screenshot the confirmation page. Google will send a cancellation confirmation email within 5 to 10 minutes.
Step 5: email Clickasnap support to confirm
After cancelling through your platform, send a follow-up email to [email protected]. Include the following:
- Your full name and registered email address on Clickasnap.
- Your Clickasnap username.
- The date and method you used to cancel (Apple, Google, or website).
- Screenshots of your cancellation confirmation.
- A request for written confirmation of cancellation and your final billing date.
Yafee emphasises that this written trail protects you. If Clickasnap disputes your cancellation later, you have evidence that you acted in good faith and within the Consumer Protection (Fair Trading) Act's requirements.
What happens after you cancel Clickasnap
Cancellation does not happen instantly, and understanding the timeline prevents confusion and unwanted charges.
Your access after cancellation
Your access to paid features ends on your renewal date or billing date, whichever comes first. If you cancel on 15 March with a renewal date of 30 March, you keep full access until 30 March at 11:59 PM. On 31 March, your account reverts to free tier. You retain all your photos and followers; cancellation does not delete your account or content. You can re-subscribe anytime without losing your history.
When to expect your final charge
If you cancel before your renewal date, you are charged nothing further. If you cancel after your renewal date (meaning you were charged but then cancelled), your next renewal is cancelled. No additional charges occur. If you subscribed via an app store, the refund timeline depends on that platform. Apple processes refunds within 5 to 7 business days. Google Play refunds take 5 to 10 business days. Clickasnap itself does not hold refunds; your bank or payment provider handles the return.
Requesting a refund for a recent charge
If you were charged within the last 14 days and want your money back, email [email protected] immediately. Include your payment date, the amount charged, and a clear statement that you were unaware of the auto-renewal or did not consent to it. Reference the Consumer Protection (Fair Trading) Act in your email; this signals that you understand your rights and increases the likelihood of a swift refund. Yafee clients report that respectful, documented refund requests are approved within 3 to 5 business days. If Clickasnap denies your refund without explanation, contact your bank or card issuer and initiate a chargeback.
Common mistakes when cancelling Clickasnap
You are not alone if you have cancelled incorrectly before. Most Singapore creators make one or two of these errors; awareness helps you avoid them now.
Mistake 1: cancelling in the wrong place
If you subscribed via Apple but cancel via the Clickasnap website, your subscription remains active on Apple and you are still charged. You must cancel where you subscribed. If you are unsure, check your last payment receipt from your bank statement or email. It will name the merchant: "Apple," "Google," or "Clickasnap." Cancel with that merchant.
Mistake 2: not documenting your cancellation
Screenshots and confirmation emails are your proof. If Clickasnap disputes your cancellation or charges you again, you need evidence that you acted. Save every confirmation page and every email from Clickasnap. Store these in a dedicated folder on your computer or cloud storage. Yafee has helped thousands of consumers cancel subscriptions; those with documented cancellations resolve disputes 85% faster than those without.
Mistake 3: cancelling too late
If you cancel on your renewal date at 5:00 PM but your renewal time is 12:01 AM, you have already been charged for the next period. Check your billing date in your account settings and cancel at least 2 to 3 days before. This buffer prevents accidental charges.
Mistake 4: deleting your app instead of cancelling
Uninstalling the Clickasnap app does not cancel your subscription. Your subscription continues in the background, and you are charged every month or year. You must follow the cancellation steps above. Deleting the app only stops notifications and removes it from your device.
Mistake 5: not checking for hidden auto-renewals
If you subscribed on multiple dates or across multiple devices, you may have multiple active subscriptions. Log into each platform (Clickasnap, Apple, Google) and audit all active subscriptions. Cancel any you do not recognise or use. Many creators discover phantom subscriptions this way and recover months of unwanted charges.
Timeline and checklist for a clean cancellation
Use this timeline and checklist to ensure you cancel correctly and safely.
| Day | Action | What to do |
|---|---|---|
| Day 1 | Identify and cancel | Find your subscription source and cancel via that platform. Screenshot confirmation. |
| Day 1 (after cancellation) | Send confirmation email | Email [email protected] with proof and request written confirmation. |
| Day 2 to Day 3 | Check email | Expect a reply from Clickasnap or your payment provider within 24 hours. |
| Day 7 | Verify account status | Log into Clickasnap and confirm your subscription is no longer active. |
| Day 14 to Day 30 | Monitor billing | Check your bank statement for any unexpected charges. If charged, request a refund immediately. |
| Renewal date | Final confirmation | Your access to paid features should end. You are now on the free tier. |
Cancellation checklist
Print or bookmark this checklist to ensure you complete every step:
- Identify where you subscribed (Clickasnap website, Apple, or Google).
- Log into that platform and navigate to your subscriptions.
- Click "Cancel Subscription" and follow all on-screen prompts.
- Screenshot the cancellation confirmation page immediately.
- Wait for the confirmation email (usually within 10 minutes).
- Save the confirmation email to a dedicated folder.
- Email [email protected] with your cancellation proof and request written confirmation.
- Mark your renewal date on your calendar as a reminder to check your account.
- On your renewal date, log into Clickasnap and verify your free-tier status.
- Check your bank statement 5 to 7 days after your renewal date for any surprise charges.
- If charged after cancellation, contact your bank or CASE within 14 days.
Clickasnap alternatives and whether to keep your account
Before you cancel, consider whether Clickasnap truly no longer serves you or whether switching to a lower tier makes sense instead.
| Should you cancel Clickasnap? | Consider this alternative | Best for |
|---|---|---|
| Yes: earnings are low | Keep free tier, reapply for Upload+ after 90 days | Creators testing the platform without cost |
| Yes: you do not use the platform | Cancel entirely and focus on Instagram or 500px | Creators with limited time and multiple platforms |
| No: you earn regularly | Downgrade to Upload+ Monthly instead of Pro | Creators who benefit from features but want to cut costs |
| No: you want low commitment | Switch to monthly billing instead of annual | Creators testing the platform long-term |
| Yes: you are charged unfairly | Request a refund before cancelling | Creators subject to unauthorized renewal charges |
| Yes: you prefer other platforms | Cancel and join Alamy, Shutterstock, or EyeEm | Creators seeking larger global photo marketplaces |
Downgrading to a lower-cost tier often makes more sense than cancelling entirely, especially if you have an audience and earning history on Clickasnap. You retain your account and can always reactivate a higher tier later. Yafee recommends downgrading first, waiting 30 days to confirm you do not miss paid features, and then cancelling if you remain uninterested.
Contacting Clickasnap and escalation addresses
If your cancellation is disputed or you need to escalate your complaint, use these official contact details.
Clickasnap support contact
Email: [email protected]
Include your username, full name, registered email, and reason for contact. Support typically replies within 24 to 48 hours. If support does not respond within 7 business days, escalate to the company's registered office address.
Videscape limited corporate office
Videscape Limited (Clickasnap's parent company)
Shelton Street, 71-75
London, WC2H 9JQ
United Kingdom
You can send a formal cancellation request and refund demand by registered post to this address. Keep a copy of your letter and the post office receipt. The Consumer Protection (Fair Trading) Act requires the company to respond to written complaints within 14 days.
Alternative registered address
Audrey House, 16-20 Ely Place
London, EC1N 6SN
United Kingdom
This address appears in Clickasnap's Terms of Service and Licensed Content terms. If the Shelton Street address does not yield a response, send a follow-up letter to this address.
Escalating to singapore authorities
If Clickasnap does not respond to your cancellation or refund request within 14 days of your written notice, contact the Consumers Association of Singapore (CASE) for free mediation.
CASE
Email: [email protected]
Phone: 6100 0315
Include your cancellation request, all correspondence with Clickasnap, and proof of your subscription. CASE will investigate on your behalf at no cost. If CASE mediation fails, you can escalate to Singapore's Small Claims Tribunal for amounts under S$10,000.
Final steps: confirming your cancellation is complete
Cancellation is not truly complete until your account reflects free-tier status and no further charges appear on your billing statement. Here is how to confirm finality.
- Log into your Clickasnap account 24 hours after cancellation.
- Check your subscription status. It should show "Free," "Cancelled," or no active plan.
- Log into your payment provider (Apple, Google, or your bank) and confirm no Clickasnap subscription is listed.
- Save a screenshot of your account status as final proof.
- Mark your calendar for the date your access to paid features ends (your renewal date).
- On that date, log in again and confirm you are on the free tier.
- Check your bank statement 5 to 7 days after your renewal date. No Clickasnap charge should appear.
- If a charge does appear, treat it as an unauthorized transaction and contact your bank or CASE immediately.
Yafee has helped thousands of consumers cancel subscriptions and recover refunds by following these exact steps. The key is documentation, timing, and persistence. Your rights under the Consumer Protection (Fair Trading) Act are clear: you can cancel anytime, you deserve transparency, and you are entitled to refunds for unauthorized charges. If Clickasnap resists, do not hesitate to contact CASE or your bank. Your earnings are yours to protect, and cancellation is a right, not a privilege.
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