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Frequently asked questions
Cancel Clickasnap: The Right Way
How to cancel Clickasnap and protect your photography earnings in south africa
Why you might cancel Clickasnap and what you need to know first
Clickasnap is a photo-sharing and monetisation platform that allows photographers to upload images, retain ownership, and earn money through viewer interactions and licensing opportunities. The service operates on a freemium model: you can use the free tier with basic features, or upgrade to a paid membership for enhanced visibility, faster payouts, and premium monetisation tools.
You might decide to cancel your paid membership if earnings don't justify the subscription cost, you prefer an alternative platform, or you want to pause your photography business temporarily. Whatever your reason, cancellation in South Africa is governed by clear consumer protection laws, and Yafee has designed this guide to walk you through every step without confusion or hidden fees.
What Clickasnap membership costs
Clickasnap offers multiple subscription tiers, typically starting at a monthly or annual rate. The platform also provides a 30-day trial for its Pro tier so you can test premium features before committing. Pricing varies, but paid members unlock priority support, faster earnings payouts, increased photo visibility, and access to specialised monetisation tools that free users do not receive.
Understanding your position before you cancel
Before you submit a cancellation request, confirm whether you are cancelling a free account or a paid subscription. Free accounts usually do not require formal cancellation; you can simply stop using the service. Paid memberships, however, must be cancelled formally to prevent recurring charges. Your South African consumer rights protect you even if Clickasnap's terms seem unclear.
Your consumer rights under south african law
South Africa's Consumer Protection Act 68 of 2008 (CPA) and the National Credit Act 34 of 2005 (NCA) provide you with specific protections when cancelling digital services like Clickasnap. Understanding these rights is your strongest foundation.
What the consumer protection act guarantees
The CPA requires that all services be supplied exactly as described and function with reasonable care and skill. For Clickasnap, this means the platform must deliver the features you pay for and operate reliably. If the service fails to meet this standard, you may have grounds to cancel without penalty and request a refund.
The CPA also protects you from unfair contract terms. If Clickasnap's cancellation policy is unreasonably restrictive, buried in fine print, or deliberately obstructed, you can challenge it. Furthermore, the CPA grants you the right to cancel any continuous supply agreement (including subscriptions) by providing written notice, typically within a reasonable timeframe. The service provider cannot impose excessive penalties for exercising this right.
Additionally, if you cancel within 30 days of purchase, you may be entitled to a full refund under the CPA's cooling-off period, provided the cancellation is requested before you have fully consumed the service. Yafee recommends checking your account creation date and acting within this window if applicable.
Your legal position in south africa
You have the right to cancel your Clickasnap subscription at any time by submitting a written cancellation request. The CPA does not allow companies to impose unreasonable penalties for cancellation. If Clickasnap charges you after you have formally cancelled, you can lodge a complaint with the National Consumer Commission (NCC). Recurring charges without your consent are a breach of the CPA and can be recovered through formal complaint or small claims court.
How to escalate if Clickasnap refuses to cancel
If you attempt to cancel and Clickasnap does not respond, delays your cancellation, or continues charging you after your request, you have a formal escalation route. Contact the National Consumer Commission at [email protected] or visit www.ncc.org.za. Provide your account number, evidence of your cancellation request (screenshot, email confirmation, or letter copy), and details of any unauthorised charges. The NCC can investigate and compel Clickasnap to comply with the CPA. You can also escalate to the South African Police Service (SAPS) Cyber Crime Unit if you believe you have been defrauded.
Methods to cancel Clickasnap: your three options
You have three main cancellation pathways, each with different response times and documentation benefits. Yafee recommends the in-account method first because it provides instant confirmation and is easiest to verify.
Cancel via your Clickasnap account settings (fastest method)
This method is the quickest and most transparent because you manage your subscription directly and receive immediate confirmation on screen.
- Log into your Clickasnap account using your registered email and password.
- Visit the Clickasnap website and click "Sign In" or "Log In" at the top of the page.
- Navigate to your account dashboard and locate "Account Settings" or "Profile".
- This is typically found in a menu icon (three horizontal lines) or under your profile picture in the top right corner.
- Select "Membership", "Subscription", or "Billing" from the settings menu.
- Some layouts display this under "Payments" or "Plans" depending on your account region.
- Click "Manage Plan", "Edit Subscription", or "Cancel Membership".
- Clickasnap will display your current subscription status and renewal date.
- Select the "Cancel" button and follow the on-screen prompts.
- The platform may ask you to confirm your reason for cancelling or offer a downgrade to the free tier as an alternative.
- Take a screenshot of the cancellation confirmation page showing the date and time your cancellation was processed.
- Save this image and any confirmation email for your records; you will need this if a dispute arises.
Cancel via email to Clickasnap support
This method creates a written record and is useful if you encounter technical difficulties with the in-account cancellation or want formal documentation from the outset.
- Compose a clear email to Clickasnap's support address.
- Use the support email listed on their website or in your account settings. If unavailable, contact their general inquiries address.
- Include the following details in your email:
- Your full name and the email address associated with your Clickasnap account.
- Your account or user ID number (found in your profile or billing section).
- Your request to cancel your membership effective immediately or on your next renewal date.
- A statement confirming you do not want to renew any recurring charges.
- Send the email from the address registered with your account for faster verification.
- This prevents delays caused by address mismatches.
- Wait for a confirmation email from Clickasnap support within 5 to 10 business days.
- If you do not receive a response, follow up with a second email and note the original send date.
- Save all correspondence, including your sent email and any replies.
- These emails serve as proof of your cancellation request under South African consumer law.
Cancel via registered mail (formal method)
This method is the most legally robust because it creates an official record with a delivery date. Consequently, it is the best option if you suspect Clickasnap may dispute your cancellation or if previous email attempts have failed.
- Write a formal cancellation letter that includes:
- Your full name, address, and contact number.
- Your Clickasnap account email and user ID.
- Today's date and a clear statement: "I hereby cancel my Clickasnap membership effective immediately. I do not authorise further charges to my payment method."
- A request for written confirmation of cancellation.
- Print and sign the letter.
- A physical signature adds legal weight, particularly if the cancellation later becomes disputed.
- Send the letter via registered mail to Clickasnap's registered address (confirm this on their website or Terms of Service).
- Registered mail provides proof of delivery and a unique tracking number.
- Keep the registered mail receipt and tracking number for your records.
- Request a delivery confirmation when you post the letter; this costs a small additional fee but provides irrefutable proof of delivery.
- Allow 10 to 15 business days for the letter to arrive and Clickasnap to process your cancellation.
- After 15 business days, follow up with an email referencing your registered mail date and tracking number.
What happens after you cancel: your billing and account status
Understanding what occurs immediately after cancellation helps you verify the process worked and protects you from unexpected charges. Yafee recommends taking action within the first 48 hours to ensure your payment method is no longer linked.
Check your payment method and stop recurring charges
Once you submit your cancellation request, verify that Clickasnap no longer has authority to charge your credit card or bank account.
- Log into your account 24 hours after cancellation and confirm your subscription status shows "Cancelled" or "Inactive".
- If it still shows "Active", contact support immediately to escalate.
- Contact your bank or credit card issuer if you gave Clickasnap permission to charge you automatically.
- Ask them to block all future payments from Clickasnap. Many banks allow you to do this online via your banking app.
- Request a confirmation email from Clickasnap showing your cancellation date and the final amount charged (if any).
- This email serves as proof that recurring charges should stop.
- Monitor your bank or card statements for the next two billing cycles.
- If an unexpected Clickasnap charge appears, report it to your bank as an unauthorised transaction immediately.
How long until you lose access
Most services honour a cancellation request within 24 hours. Your access to Clickasnap typically ends on the date you requested cancellation, though some platforms allow you to use your subscription until your next renewal date if you cancel mid-cycle. Check your cancellation confirmation email for the exact end date. In accordance with the CPA, Clickasnap must inform you of the effective date clearly.
Refunds and what you are entitled to claim
Your entitlement to a refund depends on when you cancel and what value you have consumed from the service. South African consumer law provides specific protections.
When you can claim a full refund
You are entitled to a full refund if you cancel within 30 days of purchase and have not substantially used the service. This cooling-off period is protected by the CPA. If you signed up for a monthly subscription on 1 January and cancel on 15 January without having materially benefited from premium features, you can request a refund of the entire subscription fee.
You are also entitled to a refund if Clickasnap has failed to deliver the service as described (for example, if the platform is unavailable, features are broken, or earnings payouts are delayed without explanation).
Partial refunds and pro-rata charges
If you cancel after 30 days but before your annual renewal, you may be entitled to a partial refund of unused subscription fees on a pro-rata basis. For example, if you paid for 12 months (R1200) and cancel after 6 months, Clickasnap should refund approximately R600 for the unused six months. Nevertheless, this depends on whether your subscription agreement explicitly allows pro-rata refunds; review your terms or contact support to confirm.
How to request a refund
Include your refund request in your cancellation email or formal letter. State your cancellation date, the reason for cancellation (for example, "within 30-day cooling-off period" or "service not as described"), and your expected refund amount. Clickasnap is required to process refunds within 30 days of approval. If the company refuses without justification, escalate to the National Consumer Commission with proof of your request and the company's refusal.
Pricing tiers and what you pay for each plan
This table outlines typical Clickasnap membership tiers so you understand what you are cancelling and what value to claim in a refund.
| Plan | Monthly cost (ZAR) | Annual cost (ZAR) | Key features | Best for |
|---|---|---|---|---|
| Free tier | R0 | R0 | Photo uploads, basic monetisation, community access | Casual photographers testing the platform |
| Pro monthly | R79-R149 | N/A | Fast payouts, priority support, ad-free experience | Active photographers wanting premium features |
| Pro annual (recommended) | N/A | R499-R699 | All Pro features plus 40% discount vs monthly | Committed photographers maximising savings |
| 30-day Pro trial | R0-R50 (variable) | N/A | Full Pro access for 30 days, then reverts to free | Testing before upgrade |
Common mistakes to avoid when cancelling
Cancellation is straightforward when you avoid these pitfalls. The good news is that South African law protects you even if you make a mistake, provided you act quickly to correct it.
Mistake 1: assuming your subscription ends automatically
Clicking "logout" or deleting the app does not cancel your subscription. Clickasnap will continue to charge you unless you formally cancel through account settings, email, or registered mail. Check your bank statements each month to confirm charges have stopped after you cancel.
Mistake 2: not taking screenshots of your cancellation confirmation
If you cancel via your account, take a screenshot immediately showing the confirmation message, date, and time. This is your proof if Clickasnap later claims it never received your cancellation request. Similarly, save all email confirmations and registered mail receipts.
Mistake 3: cancelling without noting the renewal date
Before you cancel, check your next renewal date and any prorated refund due. If you cancel mid-cycle, you may be entitled to a partial refund. Document this date in your cancellation request so there is no confusion.
Mistake 4: disputing the charge immediately without escalating internally
If a charge appears after cancellation, contact Clickasnap support first. Provide your cancellation confirmation and request they reverse the charge. Only escalate to your bank or the NCC if Clickasnap refuses within 10 business days. This gives the company a chance to correct the error quickly.
What to do if Clickasnap continues charging you after cancellation
Unauthorised charges after cancellation are a serious breach of the CPA and can be recovered.
Step 1: contact Clickasnap support immediately
Send an email to Clickasnap's support team with the subject "URGENT: Unauthorised charges after cancellation". Include your account details, cancellation date, confirmation number (if you have one), and screenshots of the unwanted charges. Ask them to reverse the charges immediately and confirm cancellation in writing.
Step 2: dispute the charge with your bank
If Clickasnap does not respond within 10 business days, contact your bank or credit card issuer and report the transaction as unauthorised. Provide your cancellation confirmation and all correspondence with Clickasnap. Your bank can reverse the charge and prevent future ones from the same merchant.
Step 3: lodge a complaint with the national consumer commission
If your bank does not reverse the charge, submit a formal complaint to the National Consumer Commission at [email protected]. Include your account number, all evidence of cancellation, copies of unwanted charges, and proof that you attempted to resolve the issue with both Clickasnap and your bank. The NCC can investigate and compel refunds under the CPA.
Your checklist before and after cancellation
Use this checklist to ensure you have completed every step correctly and protected yourself legally.
| Task | Deadline | Status |
|---|---|---|
| Note your account creation date (for 30-day refund eligibility) | Before cancelling | ☐ |
| Take screenshots of your account showing subscription status and renewal date | Before cancelling | ☐ |
| Submit cancellation via account settings, email, or registered mail | Today | ☐ |
| Save all cancellation confirmations, emails, and delivery receipts | Immediately after cancelling | ☐ |
| Verify your subscription status shows "Cancelled" in your account | Within 24 hours | ☐ |
| Block Clickasnap at your bank to prevent future charges | Within 48 hours | ☐ |
| Monitor bank statements for two billing cycles after cancellation | Two months | ☐ |
| Request refund if you cancelled within 30 days or due to service failure | Within 30 days of cancellation | ☐ |
Cancellation contact information and company details
To cancel Clickasnap formally, you need the official contact details. Verify these on their website's Terms of Service or Privacy Policy before sending your cancellation.
Clickasnap contact addresses
Clickasnap's primary address for cancellation and legal correspondence is published in their Terms of Service. You can also reach their support team through the Help or Contact page on their website. If in-account cancellation fails or Clickasnap does not respond to your email, send your formal cancellation letter via registered mail to the address listed in their company registration documents (available at Companies and Intellectual Properties Commission, CIPC, online).
Escalation contact if Clickasnap refuses
National Consumer Commission (NCC)
Email: [email protected]
Website: www.ncc.org.za
Phone: +27 (0)12 428 6800
Your bank's dispute department (for unauthorised charges)
Cyber Crime Unit, South African Police Service (SAPS) - for fraud investigation if applicable
Summary and next steps
Cancelling your Clickasnap subscription is a straightforward process when you follow the correct legal pathway. South Africa's Consumer Protection Act 68 of 2008 protects your right to cancel at any time, prevents unfair penalties, and entitles you to a refund within 30 days of purchase or if the service fails to meet its description.
You now have three cancellation methods: in-account (fastest), email (creates a written record), or registered mail (most legally robust). Yafee recommends the in-account method for speed, but all three are equally valid under South African law. In accordance with your consumer rights, Clickasnap cannot impose unreasonable obstacles to cancellation or continue charging after you formally request to cancel.
If Clickasnap refuses to cancel, delays your request, or continues charging you, escalate to the National Consumer Commission with your proof of cancellation request. The NCC can investigate and enforce your rights at no cost to you.
Yafee has helped thousands of South African consumers cancel subscriptions confidently and protect their money. Whether you are stepping away from photography or switching platforms, your rights are clear under South African law. Take the steps outlined above, document everything, and contact Yafee if you need further guidance on your consumer rights or dispute resolution.