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Frequently asked questions
Cancel B612: The Right Way to Stop Charges
How to cancel B612 and stop recurring charges in singapore
What B612 is and why you might want to cancel
B612 is a mobile application designed for capturing and editing selfies, offering a comprehensive library of filters, beauty adjustment tools, AR stickers and video editing features. The app is developed by SNOW, a fintech and creative services company, and distributed through the iOS App Store, Google Play and direct billing channels. If you have stopped using B612, prefer alternative photo editors, or wish to discontinue payments for premium features such as VIP access or advanced filters, you can cancel at any time under Singapore's consumer protection framework.
Core features of B612
B612 provides customisable filters, real-time beauty adjustment tools and seasonal AR sticker collections tailored for quick selfie capture and playful visual edits. The service regularly updates its feature set with new effects and interface improvements. Premium subscription tiers unlock ad-free browsing, exclusive filter collections and advanced editing capabilities that are not available in the free version.
Why cancellation matters for your wallet
Uninstalling B612 from your device does not automatically terminate your subscription or halt recurring charges. You must actively cancel through the correct platform-whether that is the App Store, Google Play or SNOW's direct billing interface-or charges will continue to debit your payment method. This distinction is critical: thousands of users continue paying for apps they no longer use because they did not complete the formal cancellation step. Yafee has designed this guide to ensure you understand the exact procedure and avoid unnecessary charges.
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act provides you with enforceable rights when purchasing digital services and app subscriptions.
What the law says about digital subscriptions
Under the Consumer Protection (Fair Trading) Act, you retain the right to cancel a subscription service at any time. The legislation does not mandate a statutory cooling-off period for digital content, though many providers, including SNOW, voluntarily offer a 7-day refund window for direct purchases. If B612 or SNOW engages in misleading billing practices, charges you without explicit consent, or deliberately obstructs the cancellation process, you are entitled to lodge a complaint with the Consumers Association of Singapore (CASE) or file a claim with the Small Claims Tribunal. Yafee recommends preserving screenshots of all billing statements, subscription confirmation emails and cancellation receipts as evidence should a dispute arise.
Your legal position on recurring charges
You have an absolute legal right to cancel a recurring subscription before the next billing cycle. Once you submit a valid cancellation, no further charges may be levied. If B612 continues to debit your account after cancellation, you can dispute the transaction with your bank or payment provider and request a refund for unauthorised charges. The burden of proof rests with the service provider to demonstrate that you authorised the transaction.
Your right to stop recurring charges immediately
If you wish to prevent further charges without waiting for a refund, you can also revoke your payment authorisation directly with your bank or payment platform. This action is distinct from app-level cancellation but provides an additional layer of protection if the service fails to honour your cancellation request.
How to cancel B612 on iOS
If you subscribed to B612 through the Apple App Store on your iPhone or iPad, follow these steps to terminate your subscription before the next renewal date.
Step 1: open your apple ID settings
- Unlock your iPhone or iPad and navigate to the Settings app (grey gear icon on your home screen).
- Scroll to the top of the Settings menu and tap your Apple ID name.
- If you have not signed into iCloud on this device, tap "Sign in to your [device]" and enter your credentials first.
Step 2: access your active subscriptions
- Tap Subscriptions in the Apple ID menu.
- You will see a complete list of all active subscriptions linked to your Apple ID, regardless of which device you use.
- Review the list to confirm B612 is present and identify the subscription tier you are paying for.
Step 3: select B612 and cancel
- Locate B612 in your subscriptions list and tap it once.
- You will see the subscription details, including the renewal date and price.
- Tap Cancel Subscription at the bottom of the page.
- If the button displays as "Edit" first, tap Edit, then select "Cancel Subscription" from the options that appear.
Step 4: confirm your cancellation
- Apple will present a confirmation screen asking you to confirm the cancellation.
- Tap Confirm or Continue to finalise the cancellation.
- You will receive an on-screen confirmation message stating that your subscription has been cancelled.
- Apple will also send a confirmation email to your registered Apple ID email address within minutes.
How to cancel B612 on android
If you subscribed to B612 through Google Play on an Android device, you must cancel through Google Play's subscription management system.
Step 1: open the google play app
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner of the screen.
- Select Manage your Google Account from the menu that appears.
Step 2: navigate to your subscriptions
- Tap the Payments and subscriptions tab at the top of the screen.
- Select Subscriptions from the menu options.
- You will see all active subscriptions tied to your Google Play account.
Step 3: find B612 and cancel
- Scroll through the subscriptions list and locate B612.
- Tap B612 to open the subscription details page.
- Tap Cancel subscription at the bottom of the page.
Step 4: provide feedback and confirm
- Google Play may prompt you to select a cancellation reason from a list of options.
- You do not need to provide a reason to cancel, but selecting one helps developers improve their service.
- Tap Continue or Confirm to finalise the cancellation.
- Google Play will display a confirmation message and send a confirmation email to your registered Google account email address.
How to cancel B612 via direct billing
If you subscribed to B612 directly through SNOW's website or in-app billing system (rather than through Apple or Google), you must cancel through the provider's own platform.
Step 1: log into your SNOW account
- Visit the SNOW official website or open the B612 app on your device.
- Log in with your username and password associated with your account.
- If you have forgotten your password, select Forgot password and follow the reset link sent to your registered email.
Step 2: access your account settings
- Once logged in, navigate to your account settings or profile menu (usually located in the top menu or settings icon).
- Look for options labelled Account, Billing, Subscriptions or Preferences.
Step 3: locate your active subscription
- Select the Subscriptions or Billing section to view your current plan and renewal date.
- You will see the subscription tier, renewal date and amount charged at each billing cycle.
Step 4: cancel the subscription
- Click or tap the Cancel subscription button next to your active plan.
- SNOW may prompt you to provide feedback or select a cancellation reason.
- Confirm your cancellation when prompted.
- You will receive an on-screen confirmation and a cancellation email from SNOW within 24 hours.
Pricing and subscription tiers at B612
Understanding B612's pricing structure helps you identify which subscription tier you are paying for and whether you should cancel before your next renewal date.
| Subscription tier | Price (SGD per month) | Key features | Auto-renewal |
|---|---|---|---|
| Free version | $0.00 | Basic filters, limited AR stickers, ads displayed | No |
| Premium monthly | $4.99-$6.99 | All filters unlocked, ad-free experience, exclusive stickers | Yes, monthly |
| Premium annual | $39.99-$49.99 | All premium features, lowest cost per month, priority support | Yes, yearly |
| VIP tier | $9.99-$12.99 | All premium features plus exclusive seasonal content and early access to new effects | Yes, monthly |
Yafee advises checking your actual subscription tier by logging into your account on the relevant platform. If you have a monthly subscription, you can cancel before your next billing date to avoid the charge. If you have an annual subscription, cancellation will prevent the large yearly charge at renewal, though you typically cannot recover charges for the current year.
After you cancel B612
Once you have successfully cancelled your B612 subscription, several important outcomes follow that you should understand and monitor.
What happens immediately after cancellation
Your cancellation takes effect at the end of your current billing cycle. If you cancel mid-month, you retain access to premium features until the renewal date you originally purchased. After that date passes, your account reverts to the free version of B612, and no further charges will be deducted. You can continue to use the app with basic filters and features, but all premium and VIP content becomes locked.
Refund eligibility and next steps
Refund eligibility depends on when you cancel relative to your purchase and the subscription platform. Apple and Google both offer refund windows: cancellations made within 48 hours of a renewal date may qualify for a full or partial refund. If you cancel outside this window, no refund is issued, as you have received access to the service for the billing period. If SNOW charges you after cancellation, contact SNOW's customer service directly with your cancellation confirmation email and request a refund for the unauthorised charge. Yafee recommends initiating this request within 30 days of the unexpected charge.
Verify your cancellation in your payment records
Check your credit card or bank statement 1-2 billing cycles after cancellation to confirm that no further charges from B612 or SNOW appear. If a charge does appear after your cancellation, contact your bank immediately and dispute the transaction as unauthorised. You can also contact CASE (Consumers Association of Singapore) if the service provider refuses to refund an erroneous post-cancellation charge.
Common mistakes to avoid when cancelling B612
Many users believe they have cancelled when they have not, leading to continued charges and unnecessary stress. The steps in this guide protect you from these pitfalls.
Mistake 1: confusing app deletion with subscription cancellation
Deleting the B612 app from your device does not cancel your subscription. Your payment method will continue to be charged on your renewal date. You must explicitly cancel through the subscription platform (Apple, Google or SNOW's website) to stop charges.
Mistake 2: cancelling through the wrong platform
If you subscribed through the Apple App Store, you must cancel through Apple Settings-not through the app itself or SNOW's website. Similarly, Google Play subscriptions must be cancelled in Google Play, not elsewhere. Using the wrong cancellation method may leave your subscription active and result in continued billing.
Mistake 3: not saving your cancellation confirmation
Always take a screenshot or save the cancellation confirmation email sent by Apple, Google or SNOW. This evidence protects you if a dispute arises and serves as proof that you cancelled correctly. Without it, reversing erroneous charges becomes significantly more difficult.
Mistake 4: assuming refunds are automatic
Refunds are not automatic. You must request a refund explicitly if you believe you qualify (such as cancelling within 48 hours of a charge). Contact the relevant platform's customer service with your confirmation proof and explain why you believe you deserve a refund under the Consumer Protection (Fair Trading) Act.
Refund policy and dispute resolution
Understanding your refund rights under Singapore law ensures you can recover money if B612 charges you after cancellation or breaches the terms of your purchase.
Refund eligibility under singapore consumer law
The Consumer Protection (Fair Trading) Act does not mandate refunds for digital content once you have gained access to it. However, Apple and Google each offer voluntary 48-hour refund windows from the moment of purchase or renewal. If you cancel within 48 hours of a charge, request a refund from the platform immediately. Outside this window, refunds are at the discretion of the service provider. If SNOW or the platform breaches its own refund policy or charges you without consent, you can escalate to CASE or the Small Claims Tribunal.
Disputing unauthorised charges
If B612 charges you after you have successfully cancelled, contact your bank or payment provider and dispute the charge as unauthorised. Provide your cancellation confirmation email as evidence. Your bank will investigate and may reverse the charge within 30-60 days. This process is faster than requesting a refund directly from the service provider.
Escalation to CASE and the small claims tribunal
If the service provider or platform refuses your refund request despite clear evidence that you cancelled correctly, you can lodge a complaint with the Consumers Association of Singapore (CASE). CASE provides free mediation between you and the company. If mediation fails, you can file a claim with the Small Claims Tribunal for amounts up to SGD $10,000. Yafee recommends documenting every step: cancellation confirmations, billing statements, refund requests and the company's responses.
Review the cancellation checklist
Use this checklist to ensure you have completed every step required to cancel B612 successfully and protect yourself from future charges.
| Action | Status | Notes |
|---|---|---|
| Identified which platform you subscribed through (Apple, Google or direct) | [ ] Complete | Check your last billing email or bank statement |
| Logged into the correct subscription management platform | [ ] Complete | Do not use the app; use Settings (iOS) or Google Play (Android) |
| Located B612 in your active subscriptions | [ ] Complete | Confirm the subscription tier and renewal date |
| Clicked "Cancel subscription" and confirmed the cancellation | [ ] Complete | This is the critical step; do not skip it |
| Received and saved the cancellation confirmation email | [ ] Complete | Take a screenshot for your records |
| Checked your bank statement 1-2 months after cancellation to confirm no new charges | [ ] Complete | If a charge appears, dispute it immediately with your bank |
Should you keep or cancel B612
Before you finalise cancellation, consider whether you truly want to remove B612 or whether you might use it again in the future.
Reasons to cancel B612
- You no longer use the app or have switched to a different photo editor.
- The subscription cost no longer justifies the features you use.
- You prefer apps with fewer ads or lower pricing for equivalent tools.
- You want to simplify your subscriptions and reduce monthly spending.
Reasons to keep B612
- You actively use the filters and stickers and enjoy creating content regularly.
- The premium features (ad-free experience and exclusive effects) add genuine value to your creative workflow.
- You anticipate using the app again within the next few months.
- The monthly cost is minimal relative to your overall spending and provides consistent entertainment or utility.
If you are uncertain, consider downgrading to the free version instead of cancelling entirely. This allows you to retain access to basic filters and stickers while eliminating subscription charges. You can always upgrade again if you decide you want premium features.
Common questions about cancelling B612
Will i lose my photos and edits if i cancel
No. Cancelling your subscription does not delete your saved photos, edits or account history. You retain full access to your content and can log back in at any time. If you reactivate a paid subscription in the future, all your previous work remains intact.
Can i get a refund if i cancel outside the 48-hour window
Refunds outside the 48-hour window are not guaranteed under either Apple's or Google's standard policies. However, if you can demonstrate that SNOW engaged in misleading billing practices or violated the Consumer Protection (Fair Trading) Act, you may have grounds for a refund. Contact CASE for guidance on your specific situation.
What happens to my B612 account after cancellation
Your account remains active but reverts to the free tier. You can log in, view your photos and use basic filters indefinitely. Premium and VIP features become locked until you reactivate a paid subscription. Your account data is not deleted and can be reactivated without penalty.
How yafee helps you cancel subscriptions safely
Yafee is a specialist contract and subscription cancellation advisory service that has helped thousands of consumers cancel unwanted services, recover refunds and understand their consumer rights under Singapore law. This guide to cancelling B612 is one of many detailed walkthroughs Yafee provides across multiple services and platforms. At Yafee, our mission is to translate complex consumer protection legislation into clear, actionable steps so you retain control over your subscriptions and spending. Whether you are cancelling B612, managing other app subscriptions or disputing charges, Yafee provides the legal framework and practical guidance you need. Visit Yafee.com today to explore guides for thousands of other services, access template complaint letters and learn how to escalate disputes with CASE and the Small Claims Tribunal.
Summary and next steps
Cancelling B612 is straightforward when you follow the correct procedure for your subscription platform. If you subscribed through Apple, use Settings to navigate to your subscriptions and cancel there. If you subscribed through Google Play, use the Google Play app's subscription management system. If you subscribed directly through SNOW's website, cancel via your account settings on their platform. In every case, save your cancellation confirmation email and verify 1-2 months later that no further charges appear on your statement. Under Singapore's Consumer Protection (Fair Trading) Act, you have the absolute right to cancel at any time; if the company refuses to honour your cancellation, escalate to CASE or the Small Claims Tribunal. Yafee has designed this guide to empower you to cancel confidently and protect your financial interests. If you encounter any barriers to cancellation or post-cancellation charges, Yafee recommends documenting every interaction and reviewing the dispute resolution section above. You are in control of your subscriptions-take action today.
Contact information for SNOW B612 cancellation support:
If you need to contact SNOW directly to resolve a cancellation or billing dispute that you cannot resolve through your subscription platform, reach out through the B612 app's support menu or visit SNOW's official website. Keep your account email address, device type and subscription proof readily available when contacting support.
Escalation contact:
Consumers Association of Singapore (CASE), 170 Clementi Road, Singapore 129740. Telephone: 6100 0315. Email: [email protected]. Website: www.case.org.sg.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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