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Frequently asked questions
Cancel B612: The Right Way to Stop Charges
How to cancel B612 and reclaim control of your photo editing
What is B612 and why you might want to cancel
B612 is a photo and video editing application developed by SNOW Corporation that specialises in selfie filters, augmented reality effects, decorative stickers and creative overlays. The app delivers free basic features alongside optional paid subscriptions that unlock premium filters and advanced editing capabilities.
You can purchase B612 subscriptions through three channels: the Apple App Store (iOS), Google Play Store (Android), or directly through SNOW's own billing infrastructure. If you've concluded that the app no longer serves your editing needs, cancelling stops your charges immediately and prevents automatic subscription renewals that would otherwise continue.
Who should cancel B612
You should cancel if you no longer use the premium features, prefer alternative editing applications, or want to reduce your monthly app expenses. Cancelling costs nothing and takes only a few minutes once you locate the correct cancellation portal. Yafee has guided thousands of South African consumers through cancelling apps they've outgrown, and B612 is no exception.
Where your B612 subscription lives
Your subscription location depends entirely on where you made the initial purchase. If you subscribed through Apple's App Store, you must cancel through Apple's systems. If you used Google Play, you cancel through Google's platform. If you purchased directly from SNOW Corporation, you contact SNOW support directly. This distinction matters critically: cancelling in the wrong location will not stop your charges.
Your consumer rights in south africa
South African consumer law provides specific protections when you cancel digital service subscriptions.
What the consumer protection act says about cancellations
South Africa's Consumer Protection Act (2008) grants you explicit rights when cancelling distance contracts, which includes digital app subscriptions purchased online. Under Section 19 of the Act, you hold the right to cancel distance contracts within 14 calendar days if SNOW Corporation provided you with proper cancellation information upfront in writing. However, B612's publicly available terms do not explicitly reference this statutory withdrawal period, which means you should request it anyway if your purchase falls within the 14-day window.
Your legal position: You can demand cancellation and a refund within 14 days of purchase from SNOW directly, provided SNOW failed to give you clear cancellation terms before charging you. If SNOW refuses to honour this lawful cancellation request or withhold a refund unjustly, you can escalate your complaint to the National Consumer Commission (NCC) or your provincial consumer protection office. Yafee recommends preserving all cancellation confirmations and correspondence as documentary evidence.
Refund rights under south african law
If you cancel within 14 days of a direct purchase from SNOW, you may be entitled to a full refund under the Consumer Protection Act, Section 19(1)(a). For purchases through Apple or Google, each platform operates its own refund window: Apple typically allows refunds within 14 days, while Google permits refund requests within 48 hours of purchase. After those windows close, refunds depend entirely on SNOW's refund policy, which is not legally guaranteed.
Document everything systematically: your purchase date, the cancellation date, the exact amount charged in ZAR, and any response from support staff. This evidence becomes essential if you need to lodge a formal complaint with the NCC.
B612 pricing in south africa
B612 operates a straightforward pricing structure with one premium tier available to subscribers across all platforms.
Current subscription rates and exchange rates
B612 does not publish official South African Rand pricing. Instead, Apple and Google convert the United States Dollar price daily using their exchange rates, which fluctuate based on currency markets. This means your actual ZAR charge varies daily with the Rand-Dollar exchange rate. You will see the exact amount in your local currency only when you view your subscription in your device settings or within your app store account.
| Plan name | Billing period | International price | South African equivalent (approx) | What you get |
|---|---|---|---|---|
| B612 VIP | Monthly | USD 3.99 | R 65-85 (varies daily) | Premium filters, AR effects, advanced editing tools, ad-free experience |
| Free tier | Ongoing | Free | Free | Core editing, basic filters, limited effects |
Why your bill fluctuates month to month
The Rand-Dollar exchange rate moves daily. Apple and Google apply their own exchange rates when converting USD 3.99 to ZAR, meaning you may pay R 70 one month and R 78 the next month even though you subscribe to the same plan. You cannot lock in a fixed price, and neither SNOW nor the app stores offer advance notice of exchange rate changes. Check your bank statement regularly to monitor the actual amount debited.
How to cancel B612 on each platform
Your cancellation process depends entirely on which payment channel you used originally.
Cancel B612 on apple app store (iOS)
If you subscribed through Apple, you must cancel through Apple's subscription management system.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Select "Subscriptions".
- Find B612 in the list of active subscriptions.
- Tap on B612.
- Tap "Cancel Subscription" at the bottom of the screen.
- Apple will ask you to confirm the cancellation.
- Tap "Confirm" to complete the process.
- Check for an Apple confirmation email within 10 minutes.
- This email confirms your subscription has ended and no further charges will occur.
- Save this email as proof of cancellation.
Your subscription remains active until the end of your current billing cycle. You retain access to premium features until that renewal date arrives, after which the app reverts to free-tier functionality.
Cancel B612 on google play store (Android)
If you subscribed through Google Play, you must cancel through Google's subscription portal on your Android device or online.
- Open the Google Play Store app on your Android phone or tablet.
- Tap your profile icon in the top right corner.
- Select "Manage your Google Account".
- Navigate to the "Subscriptions" tab.
- Swipe to find the Subscriptions section if it does not appear immediately.
- Select B612 from the subscription list.
- Tap "Cancel subscription".
- Follow the on-screen prompts to confirm your cancellation.
- Google will ask you to select a reason for cancellation.
- Select any reason that applies to you.
- Tap "Cancel subscription" to finalise.
- Verify the cancellation via email from Google.
- Google sends a confirmation email to your account within minutes.
- Store this confirmation as evidence of cancellation.
Your premium access continues until the end of your current billing period. After that date passes, B612 automatically downgrades you to the free tier.
Cancel B612 directly with SNOW corporation
If you purchased B612 directly from SNOW's website or billing system (not through Apple or Google), you must contact SNOW support directly.
- Visit the SNOW Corporation support portal or website.
- Look for "Contact Us" or "Help" links on their website.
- Note that SNOW's official contact page may not be immediately obvious on the app itself.
- Submit a cancellation request via email or support form.
- Include your full name, email address associated with the account, and the email you used to register.
- Write: "I request immediate cancellation of my B612 subscription effective today. Please confirm cancellation within 24 hours and state your refund policy."
- Keep the request brief and professional.
- Wait for SNOW's response.
- SNOW should respond within 5 business days.
- If they confirm cancellation, ask for a confirmation email.
- If they refuse or ignore you, proceed to escalation (see below).
- Request written confirmation of cancellation.
- Do not accept verbal confirmation alone.
- Ask SNOW to email you a cancellation confirmation that states the date and time the subscription ended.
SNOW Corporation is registered in the United Kingdom, which may delay responses if time zone differences apply. Nevertheless, they must still honour South African consumer law if they charge South African residents.
Requesting a refund after cancellation
Cancellation and refund are separate actions; stopping future charges does not automatically return money you have already paid.
Refund requests within the statutory window
If you cancel within 14 days of your original purchase directly from SNOW, submit a separate written refund request. Include your original order confirmation, the cancellation confirmation, and a clear statement: "I cancel this purchase under the Consumer Protection Act Section 19 and request a full refund to my original payment method within 5 business days."
For Apple App Store purchases, open Apple's support website and file a refund request within 14 days of purchase. For Google Play purchases, visit Google Play's help centre and submit a refund request within 48 hours of purchase. Both platforms process refunds through their own systems, not through SNOW directly.
Refund requests outside the statutory window
After the 14-day Apple window or 48-hour Google window closes, refunds depend on SNOW's own policy. SNOW is not legally obligated to refund you once these platform-specific windows expire, though you can still request one based on goodwill or a service failure. If SNOW refuses, you have no automatic legal right to a refund under consumer law, unless you can prove the service failed to deliver what was promised.
What to do if B612 refuses to cancel or refund
If SNOW fails to cancel your subscription or blocks your refund unjustly, escalation is straightforward.
Step 1: document everything and send a formal demand letter
Gather all evidence: your original purchase receipt, every communication with B612 support, screenshots of your subscription settings, and bank statements showing the charges. Send SNOW a formal written demand letter (email counts) stating: "I requested cancellation on [date] under the Consumer Protection Act Section 19. You have not honoured this request. I demand cancellation and a refund within 7 days or I will lodge a complaint with the National Consumer Commission." Keep a copy of this letter and SNOW's response.
Step 2: lodge a complaint with the national consumer commission
If SNOW ignores your demand or refuses to act, contact the National Consumer Commission (NCC), South Africa's primary consumer protection regulator. You can file a complaint online via the NCC website or by post to their offices. Include copies of all correspondence, purchase receipts, and your cancellation requests. The NCC will investigate at no cost to you and can force SNOW to refund you if the complaint is upheld.
Step 3: dispute the charge with your bank
Contact your bank or credit card company and request a chargeback or reversal of the B612 charges. Provide your bank with evidence of your cancellation request and SNOW's failure to act. Banks can reverse charges if you demonstrate that you requested a service cancellation and the merchant failed to comply. This action protects you while formal complaints are being investigated.
Common mistakes to avoid when cancelling B612
Cancellation is straightforward once you know what to do, but a few avoidable errors can leave you charged unexpectedly.
Mistake 1: cancelling the app instead of the subscription
Deleting B612 from your phone does not cancel your subscription. The subscription remains active with your app store or SNOW, and charges continue monthly. You must explicitly cancel through your subscription settings, not simply uninstall the app. Many consumers make this error and discover months of unwanted charges later.
Mistake 2: assuming cancellation takes effect immediately
When you cancel B612, your subscription typically ends at the next renewal date, not immediately. For example, if your renewal date is 15 March and you cancel on 1 March, you remain charged until 15 March. You keep premium access until that date. Some consumers assume cancellation is instant and are surprised to see one final charge appear. Check your subscription settings to confirm the exact renewal date before you cancel.
Mistake 3: not requesting a refund separately
Cancelling stops future charges but does not automatically refund money you have already paid. You must submit a separate refund request within 14 days (Apple and SNOW) or 48 hours (Google) if you want your money back. If you cancel without requesting a refund within the deadline, you forfeit your right to one under consumer law.
Mistake 4: losing your cancellation confirmation
Always save the confirmation email or screenshot that proves you cancelled B612. If disputes arise later, you need evidence that you requested cancellation on a specific date. Without proof, your complaint to the NCC or your bank will be harder to support.
After you cancel B612
Once your subscription ends, a few key actions ensure you avoid reactivation and track your refund.
Monitor your bank statement for 30 days
Watch your bank account or credit card statements for the next month to confirm no further B612 charges appear. If an unexpected charge arrives after your cancellation date, contact your bank immediately and provide your cancellation confirmation as proof that you requested the service to stop. Banks can reverse errant charges quickly if you act within 30 days of the transaction.
Check your subscription settings one week after cancellation
Return to your subscription settings (Apple, Google, or SNOW) one week after you cancel and verify that B612 no longer appears in your active subscriptions list. If it still shows as active, repeat the cancellation process immediately. This double-check catches system errors or failed cancellation attempts before you incur another unexpected charge.
Track your refund status if one was requested
If you requested a refund, check your bank account within the timeframe specified by Apple (14 days), Google (48 hours), or SNOW (typically 5 to 10 business days). Refunds appear as credits to your original payment method. If the refund does not arrive within the stated window, contact the relevant platform support team with your refund request number or confirmation email.
Comparing B612 alternatives before you cancel
If you are considering cancellation because B612 no longer meets your needs, explore other photo editing apps available in South Africa.
| App name | Free tier | Premium cost | Best for | Platform |
|---|---|---|---|---|
| Snapseed | Full access | Free | Advanced editing, selective adjustments | iOS, Android |
| Adobe Lightroom | Limited | From USD 4.99/month | Professional-grade editing, cloud sync | iOS, Android |
| VSCOcam | Limited | USD 5.99/month | Aesthetic filters, creative community | iOS, Android |
| Pixlr | Full access | Optional premium | Quick edits, effects, graphic design | iOS, Android |
| Canva | Limited | Canva Pro from USD 14.99/month | Design, templates, social media graphics | iOS, Android, Web |
Your B612 cancellation checklist
Use this checklist to ensure you complete cancellation correctly and protect yourself legally.
| Action | Completed | Date completed |
|---|---|---|
| Identify where you bought B612 (Apple, Google, or SNOW) | ☐ | |
| Log into your subscription settings on the correct platform | ☐ | |
| Locate B612 in your active subscriptions list | ☐ | |
| Request cancellation and note the exact date and time | ☐ | |
| Save the cancellation confirmation email or screenshot | ☐ | |
| Submit a refund request within the legal deadline (14 or 48 hours) | ☐ | |
| Verify B612 no longer appears in your subscriptions one week later | ☐ | |
| Confirm no B612 charges appear on your bank statement 30 days later | ☐ |
Key takeaways and next steps
Cancelling B612 protects your bank account and takes only a few minutes once you identify the correct platform. Remember: cancellation depends on where you subscribed. If you used Apple, cancel through Apple. If you used Google, cancel through Google. If you purchased directly from SNOW, contact SNOW support. Always request a refund separately within 14 days if you want your money back, and keep all confirmations as proof.
Your legal position is backed by South Africa's Consumer Protection Act, which entitles you to cancel distance contracts within 14 days and escalate disputes to the National Consumer Commission if the company refuses to act. Yafee has helped thousands of South African consumers cancel unwanted subscriptions and recover their money, and our guides ensure you know exactly what your rights are and how to exercise them.
Do not delay if you have decided to cancel. Start with the checklist above, follow the platform-specific steps for your situation, and submit your refund request immediately if you qualify. If SNOW refuses to honour your cancellation, escalate to the NCC. Yafee exists to make this process clear and transparent, so you keep control of your money and your app subscriptions. For further guidance on cancelling B612 or any other service, Yafee is your trusted resource for South African consumer rights.