Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Vocal, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Vocal in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Vocal
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Vocal subscription with zero hassle
1
Fill in the form
Give us your details and those of your Vocal subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Vocal. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Vocal refuses your cancellation.
Frequently asked questions
Cancel Vocal: Step-by-Step Guide
How to cancel Vocal and reclaim control of your subscription in singapore
Why you might want to cancel Vocal
Vocal is an AI-powered voice coaching application distributed through the Singapore App Store, operating on an in-app subscription model. The service delivers personalised voice coaching, audio enhancement tools, and image editing features backed by artificial intelligence technology. If you have subscribed and now find the service no longer serves your needs, you deserve a clear, straightforward cancellation process without barriers.
Many users discover within the first few weeks that the AI coaching does not align with their vocal training objectives, or they prefer alternative methods for voice development. Whatever your reason for reconsidering the subscription, understanding your legal rights and the precise cancellation procedure is essential. Yafee exists to guide you through this process with clarity and legal confidence.
What you lose after cancellation
Your active subscription grants you access to personalised AI coaching, premium voice tools, image editing capabilities, and priority in-app support. Upon cancellation, you retain these features until your current billing cycle concludes; no further charges will be applied after cancellation takes effect. This means you continue to benefit from your paid subscription for the remainder of the month or year you have already paid for.
When cancellation makes sense
Cancellation is appropriate if the coaching features do not deliver the results you expected, if the subscription cost no longer fits your budget, or if you have found alternative voice training resources that better suit your learning style. Conversely, if you use the app regularly and see measurable improvement in your vocal technique, maintaining the subscription may provide ongoing value.
Vocal's pricing structure in singapore
Your subscription cost determines how much you stand to save by cancelling before the next billing cycle.
Current pricing and plan options
| Plan | Price (SGD) | Billing cycle | Features included |
|---|---|---|---|
| Vocal Image Plus - 1 Month | S$14.98 | Monthly | Full AI coaching, voice and image tools, premium support |
| Vocal Image - 1 Year (70% discount) | S$39.98 | Annual | All premium features; highest discount rate |
| Annual Subscription | S$89.98 | Annual | Full feature access on standard annual billing |
These prices reflect in-app purchases from the Singapore App Store as of early 2026. If you are on a monthly plan paying S$14.98, calculate whether you are genuinely using the app each week to justify the ongoing expense. For annual subscribers, cancelling immediately after purchase may leave you with limited recourse unless you act within the statutory cooling-off window.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act governs digital subscriptions and grants you specific cancellation rights regardless of how Vocal's terms are worded.
Legal framework for subscription cancellation
Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a distance contract-which includes in-app subscriptions-within 14 days of purchase without providing a reason. This 14-day cooling-off period is a statutory right that overrides any company terms claiming longer or non-existent cancellation windows. Furthermore, if Vocal fails to provide you with cancellation information at the point of purchase, your cooling-off period extends to 12 months.
Beyond the 14-day window, you may still cancel at any time, but Vocal may charge a reasonable cancellation fee or require payment for services already consumed. Nevertheless, monthly subscriptions purchased through the App Store are generally cancellable without penalty before the next renewal date, as long as you cancel before the automatic charge occurs.
Your legal position regarding refunds
If you cancel within the 14-day cooling-off period, you are entitled to a full refund of your subscription fee. For cancellations after 14 days but before the next renewal date, your entitlement depends on whether the service has been substantially provided. If you cancel a monthly subscription mid-cycle after the cooling-off period, Vocal may withhold a pro-rata charge for days already consumed, provided this is transparent in their terms.
If Vocal refuses to process your cancellation or refund claim, escalate your complaint to the Consumers Association of Singapore (CASE), which enforces consumer protection rights on behalf of Singapore residents. Yafee recommends documenting all correspondence with Vocal before escalating.
Step-by-step cancellation methods for each platform
Your cancellation procedure depends on the purchase source and device you used to subscribe.
Cancel via apple app store (iOS or iPadOS)
The majority of Vocal users subscribe through Apple's ecosystem, making this the primary cancellation route.
- Open the Settings app on your iPhone or iPad
- Scroll to the top of the Settings menu
- Tap your name and profile picture
- Select "Subscriptions" from the menu options
- You will see a complete list of all active subscriptions linked to your Apple ID
- Locate "Vocal Image" or your specific Vocal subscription plan and tap it
- Subscription names may vary slightly depending on your plan tier
- The app will show your next renewal date and the amount you will be charged
- Tap "Cancel Subscription" and confirm your action
- Apple processes the cancellation immediately
- You will receive a confirmation email from Apple within minutes
- Access to premium features continues until your current billing cycle ends
If you cannot locate the subscription in Settings, open the App Store app directly, tap your profile picture in the upper right corner, select "Subscriptions," find Vocal in the list, and select "Cancel Subscription" from the resulting menu. Yafee advises taking a screenshot of the confirmation screen for your records.
Cancel via google play store (Android devices)
Android users who subscribed through Google Play use this procedure to cancel Vocal.
- Open the Google Play Store app on your Android device
- Tap the profile icon in the top right corner
- Select "Manage subscriptions" from the dropdown menu
- Google will display all active subscriptions on your account
- Tap on "Vocal Image" or your Vocal subscription name
- The subscription detail screen shows your renewal date and next charge amount
- Tap "Cancel subscription" at the bottom of the screen
- Google will ask you to confirm cancellation and may offer a retention discount
- Decline the offer if you are certain you want to cancel
- Google sends a confirmation email immediately after processing
Cancel via vocal's website or direct account
If you subscribed directly through Vocal's platform rather than via an app store, manage your subscription through your account dashboard.
- Visit Vocal's official website and log into your account
- Use the email address and password you registered with
- If you have forgotten your password, use the "Forgot Password" link
- Navigate to "Account Settings" or "Subscription Management"
- This section displays all current subscriptions tied to your account
- Locate your active Vocal subscription and select "Cancel" or "Manage Subscription"
- The system will show your next renewal date and billing amount
- Confirm your cancellation request
- Vocal will send a confirmation email to your registered address
- Retain this email as proof of your cancellation date
Timeline and what happens after cancellation
Understanding the post-cancellation timeline prevents confusion about your access and future charges.
Immediate effects of cancellation
Cancellation takes effect instantly when you confirm the action through your payment platform. You retain full access to all premium features-personalised coaching, voice tools, and image editing-until your current billing cycle expires. No new charges will be applied to your payment method after the cancellation is processed.
Access after your billing cycle ends
Once your paid billing period concludes, you lose access to premium features and revert to Vocal's free tier if one exists. You will not be able to use advanced AI coaching or image editing tools. Furthermore, any progress, coaching records, or personalised settings may become unavailable depending on Vocal's free-tier functionality.
Reactivation and future subscription options
If you change your mind, you may resubscribe to Vocal at any time by returning to the app or Vocal's website. However, Yafee recommends confirming that your previous coaching history and settings are preserved before resubscribing if these elements are important to you.
Refunds and dispute resolution
Your refund entitlement depends on when you cancel and which payment platform processed your subscription.
Refunds within the 14-day cooling-off period
If you cancel your Vocal subscription within 14 days of initial purchase, you are legally entitled to a full refund under Singapore's Consumer Protection (Fair Trading) Act. This right applies regardless of how much you have used the service or what Vocal's cancellation policy states.
To claim this refund, contact Vocal directly with your order confirmation and cancellation request. Provide the specific date you purchased the subscription and the date you cancelled. Vocal must process the refund within 14 days of receiving your request. If the company does not refund you within this timeframe, escalate the matter to the Consumers Association of Singapore.
Refunds after the 14-day period
Cancellations made after 14 days may result in a pro-rata charge if you have substantially used the service. For example, if you purchased an annual subscription for S$89.98 and cancel after three months, Vocal may withhold a charge for the months you consumed, typically calculated as one-quarter of the annual fee (approximately S$22.50).
However, if you cancel before the next automatic renewal charge is applied to your account, you should not incur any penalty. The timing is critical: cancelling one day before renewal prevents the charge entirely, whereas cancelling one day after renewal may lock you into a new billing period depending on the app store's policy.
Disputing a charge after cancellation
If Vocal continues to charge you after you have cancelled, this is a breach of the Consumer Protection (Fair Trading) Act. Contact your payment platform (Apple, Google, or your bank) immediately and report the unauthorised charge. Request that they reverse the transaction and block further charges from Vocal.
Simultaneously, submit a formal complaint to Vocal with evidence of your cancellation (screenshots, confirmation emails) and demand an immediate refund. If Vocal does not respond within 14 days, escalate to the Consumers Association of Singapore, which can investigate and compel the company to reimburse you. Yafee emphasises that you should never ignore unauthorised charges; prompt action protects your rights.
Common mistakes when cancelling Vocal
You are not alone if you have attempted cancellation before; many users encounter confusion or unexpected barriers. Understanding these pitfalls helps you avoid them.
Cancelling the app itself instead of the subscription
The most frequent error is deleting the Vocal app from your device, which does not cancel the subscription. Uninstalling the app only removes it from your phone; your subscription remains active and continues to renew automatically. You must cancel the subscription through your payment platform (Apple App Store, Google Play, or Vocal's website) before deleting the app.
Missing the automatic renewal date
Subscriptions renew automatically on the date specified when you purchased. If you intend to avoid the next charge, cancel at least one day before this renewal date. Many users delay cancellation until after they have been charged again, then face a more complex refund dispute. Mark your renewal date in your calendar and set a reminder to cancel two weeks before.
Confusing cancellation with account deletion
Cancelling your subscription differs from deleting your Vocal account entirely. Cancellation stops the recurring charges but leaves your account intact. Account deletion is a separate action that removes your profile, coaching history, and all personal data. If you only wish to stop paying, cancel the subscription; only pursue account deletion if you want your data completely removed from Vocal's systems.
Forgetting to save cancellation confirmation details
Always take screenshots or save the confirmation email that verifies your cancellation. If Vocal charges you again or a dispute arises, this documentation proves you cancelled on the specific date. Without proof, you face a longer dispute process with your bank or payment provider.
Comparison: when to keep or cancel Vocal
This table helps you weigh the benefits and costs to decide whether continuing the subscription aligns with your goals.
| Factor | Keep your subscription | Cancel your subscription |
|---|---|---|
| Usage frequency | You use Vocal 3+ times per week | You open the app fewer than twice per week |
| Budget impact | S$14.98 per month is affordable and fits your spending plan | The monthly or annual cost strains your finances |
| Results and satisfaction | You hear measurable improvement in your voice after consistent use | The coaching has not improved your vocal technique after one month |
| Alternative options | You have not found a comparable voice coaching app or service | You have identified a better, cheaper, or more suitable alternative |
| Long-term commitment | You are enrolled in a vocal development programme and plan to train for 6+ months | You had a brief interest in voice coaching but that interest has waned |
| Technical performance | The app runs smoothly and has no bugs affecting your experience | The app crashes frequently or fails to sync your coaching sessions |
Use this framework to make a rational decision. If three or more factors align with the "Keep" column, maintaining your subscription likely represents good value. Conversely, if you identify three or more reasons in the "Cancel" column, proceeding with cancellation is prudent.
After cancellation: what comes next
Ending a subscription can feel anticlimactic, but several follow-up actions strengthen your position and prevent future billing surprises.
Verify the cancellation was processed
Within 24 hours of cancelling, confirm that your payment method is no longer tied to Vocal. For Apple App Store subscribers, revisit Settings > Subscriptions and verify that Vocal no longer appears in your active subscriptions list. For Google Play users, check your subscriptions in the Play Store app. If Vocal still shows as active, immediately repeat the cancellation process and contact support.
Monitor your payment statements
Review your next bank or credit card statement carefully. If Vocal charges you after cancellation, contact your bank immediately to dispute the charge as unauthorised. Provide your bank with the cancellation confirmation email and screenshots proving you cancelled before the renewal date. Your bank can reverse the charge and refund you within 5 to 10 business days.
Request an account deletion if desired
If you want Vocal to permanently delete your personal data, coaching history, and account details, submit a separate data deletion request through Vocal's privacy or account settings. Under Singapore's Personal Data Protection Act, Vocal must delete your data within a reasonable timeframe unless they have a legal obligation to retain it. Yafee recommends sending this request via email to Vocal's support team for documentation purposes.
Escalation: what to do if Vocal refuses to cancel
In rare cases, a company may claim technical issues prevent cancellation or may ignore your cancellation request entirely.
Contact Vocal support directly
Send a formal written email to Vocal's customer support address stating your subscription number, order date, and a clear request to cancel. Retain this email and any response. If Vocal does not respond within seven days, proceed to the next step.
File a complaint with the consumers association of singapore
If Vocal refuses to cancel your subscription or process a refund, lodge a formal complaint with the Consumers Association of Singapore (CASE). CASE investigates consumer disputes free of charge and can compel businesses to honour consumer protection rights. Provide CASE with copies of all correspondence with Vocal, your cancellation confirmation (if available), and evidence of unauthorised charges.
CASE can issue a compliance notice to Vocal, requiring the company to cancel your subscription and refund applicable amounts within 30 days. If Vocal fails to comply, CASE escalates the matter to the Media Development Authority or relevant enforcement body. Yafee strongly advises using this formal channel if direct cancellation efforts fail.
Summary checklist for cancelling Vocal
Use this checklist to ensure you have completed every essential step.
| Task | Status | Notes |
|---|---|---|
| Identify your purchase platform | ☐ Complete | Apple App Store / Google Play / Vocal website |
| Log into your account | ☐ Complete | Use your registered email and password |
| Navigate to Subscriptions or Account Settings | ☐ Complete | Platform-specific menu varies |
| Select Vocal and tap Cancel | ☐ Complete | Confirm the cancellation action |
| Save your cancellation confirmation | ☐ Complete | Screenshot or email; retain for 12 months |
| Verify no charges appear after cancellation | ☐ Complete | Check bank statement within 5 days |
Why yafee exists to support your cancellation
Cancelling a subscription should not require a legal degree or extensive research. Yafee has helped thousands of Singapore consumers navigate subscription cancellations by clearly explaining their rights under the Consumer Protection (Fair Trading) Act and providing step-by-step procedures tailored to each platform. Our mission is to translate legal complexity into actionable guidance so you reclaim control of your spending and your data.
Whether you are reconsidering Vocal after one month or fighting an unauthorised charge weeks later, Yafee provides the framework and confidence you need. We ground every recommendation in Singapore's consumer protection law and name the specific enforcement agencies you can escalate to if a company refuses to honour your rights.
Visit Yafee.com today to explore guides for other subscriptions, understand your cooling-off rights, and access templates for formal complaint letters. Yafee stands with you every step of the way.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel Vocal?
Join over 30,000 users who already trust us.