Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by V Live, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
V Live in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled V Live
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your V Live subscription with zero hassle
1
Fill in the form
Give us your details and those of your V Live subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to V Live. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if V Live refuses your cancellation.
Frequently asked questions
Cancel V Live: The Right Way
How to cancel v Live and stop k-pop streaming charges in singapore
What v Live is and why you might want to cancel
V Live is a streaming platform built for K-pop enthusiasts, delivering exclusive live broadcasts, archived performances, and direct fan engagement with artists worldwide. You can subscribe for premium content, make in-app purchases, or pay through your mobile operator, depending on your preference and location. The service attracts dedicated fans willing to pay for member-only streams and interactive experiences.
If V Live no longer aligns with your entertainment budget or viewing habits, cancelling is straightforward, though the process depends on how you originally subscribed. At Yafee, we help you navigate subscription cancellations with clarity and confidence, ensuring you understand your rights under Singapore consumer law before you act.
How v Live billing works
V Live charges you monthly or annually based on your chosen plan. Your payment may be taken directly by V Live, through Apple ID, Google Play, or your mobile operator. This matters because your payment method determines where you cancel. Knowing your billing source saves you time and prevents missed cancellation attempts.
When to cancel before your next charge
Your subscription continues charging until you actively cancel it. V Live, like most services, processes cancellation at the end of your current billing cycle, not immediately. If you cancel on the 15th of a 30-day cycle, you retain access until day 30, then lose paid content access when the cycle ends. This delay is standard across the industry.
V Live pricing and subscription plans
V Live's plan names and pricing shift regularly based on market demand and regional availability, so the table below reflects typical structures rather than live rates as of today.
| Plan type | Typical features | Billing frequency | Best for |
|---|---|---|---|
| Free tier | Limited archived content, ad-supported viewing | No charge | Casual viewers |
| Monthly subscription | Exclusive live streams, ad-free content, member-only access | Monthly | Regular fans |
| Annual subscription | Same as monthly plus early access to select content | Annual | Budget-conscious committed fans |
| In-app purchases | Fanship badges, virtual coins, direct gifts to artists | Per purchase | Direct artist support |
| Mobile operator billing | Subscription charged via carrier account | Monthly or per-operator cycle | Carrier account holders |
Always verify current pricing on the official V Live website or within the app itself. Third-party comparison sites may list outdated rates. You need exact figures and current terms before deciding to cancel.
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act protects you against misleading practices and unfair contract terms, though digital subscriptions operate in a legally distinct space that differs from physical goods.
What singapore law says about digital refunds and cancellation
Unlike physical goods, digital content does not carry an automatic cooling-off or "right of return" period in Singapore under the Consumer Protection (Fair Trading) Act. Once V Live bills you, the company's published terms state that subscription fees are non-refundable. This position is legally compliant if the terms were clearly visible at the point of purchase.
However, Singapore law still protects you if charges were unauthorised, if marketing was misleading, or if V Live failed to honour its stated terms. Keep all receipts, confirmation emails, and screenshots of the terms you agreed to at purchase. These documents become your evidence if you need to dispute a charge with the company or escalate to a consumer authority.
Your legal position on cancellation
You have the right to cancel your V Live subscription at any time by following the company's published cancellation procedure. V Live must honour your cancellation request and cease charging you after your current billing cycle ends. If the company refuses to cancel or continues charging after you have submitted a valid cancellation request in writing, you can escalate to the Consumer Association of Singapore (CASE) for mediation. Document all cancellation attempts, dates, and responses in writing.
Your escalation options if v Live refuses to help
If you believe a charge was unfair, unauthorised, or if V Live ignores your cancellation request, contact the company's support team first with your evidence. Write to the email addresses specified in their terms and conditions: [email protected] for subscription cancellation or [email protected] to withdraw consent. Keep copies of all correspondence.
If V Live does not respond within 14 days or refuses to engage, you can escalate to the Consumer Association of Singapore (CASE), which mediates disputes between consumers and businesses at no cost. CASE has the authority to investigate complaints and recommend remedies under Singapore's consumer protection framework. File your complaint with supporting documents (receipts, emails, screenshots of terms) to strengthen your case.
How to cancel v Live via direct email
V Live does not offer in-app cancellation or a web dashboard for managing subscriptions. Instead, you must cancel by email to the contact addresses listed in their terms and conditions. This method works for all subscription types.
Step 1: gather your account information
- Open your V Live app and navigate to your profile or account settings.
- Note your registered email address and account username.
- Take a screenshot of your current subscription plan and billing details if visible.
- Record your last billing date and the amount charged.
- Find your last billing receipt or confirmation email from V Live or your payment provider (Apple, Google Play, or your mobile operator).
Step 2: compose your cancellation email
- Open your email client and create a new message to [email protected] (primary contact for subscription cancellation).
- If you receive no response within 5 business days, send a copy to [email protected] (alternative contact for consent withdrawal).
- Use a clear subject line: "Request to cancel V Live subscription - [your registered email address]".
- Include the following information in the body of the email:
- Your full name and registered account email address.
- Your V Live account username (if available).
- The date you wish cancellation to take effect (ideally the end of your current billing cycle).
- A clear statement: "I request to cancel my V Live subscription effective [date]."
- The payment method you use (Apple ID, Google Play, mobile operator, or direct billing).
- Keep the email professional and factual. Do not include bank details, passwords, or sensitive information.
Step 3: send and document your request
- Click Send and wait for a confirmation response from V Live support.
- Take a screenshot or print a copy of your sent email with the timestamp and recipient address visible.
- Save this screenshot or PDF in a folder on your computer or cloud storage.
- Check your email inbox and spam folder for a response within 5 to 7 business days.
- V Live should send you a confirmation email stating that your subscription has been cancelled or is scheduled for cancellation at the end of your billing cycle.
Step 4: verify cancellation in your account and with your payment provider
- Log into your V Live app or website and check your subscription status.
- The app should display "No active subscription" or a similar message.
- Your paid features (exclusive streams, ad-free content) should no longer appear available.
- If you subscribed via Apple ID or Google Play, verify cancellation in your app store account:
- Apple ID: Go to Settings > [Your Name] > Subscriptions, find V Live, and confirm it shows "Cancelled".
- Google Play: Open the Google Play app, go to Account > Subscriptions, find V Live, and confirm cancellation status.
- If you subscribed via your mobile operator, log into your carrier's account and check your active subscriptions list.
- Keep your V Live cancellation confirmation email and payment provider confirmation for your records.
Timeline and what happens after cancellation
Understanding the cancellation timeline helps you avoid confusion and unexpected charges.
Immediate after cancellation
After you submit your cancellation email, V Live typically acknowledges your request within 2 to 3 business days. You may retain access to paid content until the end of your current billing cycle. For example, if you cancel on 15 June and your billing cycle ends on 30 June, you can continue streaming member-only content until 30 June at 23:59.
End of your billing cycle
On the first day of your next billing cycle (typically the same calendar date as your subscription start), V Live removes access to exclusive streams and member-only features. Your account reverts to free-tier status. You can still watch publicly available content without payment.
Preventing re-subscription
After V Live cancels your subscription, the company should not attempt to bill you again. However, some users accidentally re-subscribe by clicking "upgrade" or "renew" prompts in the app. After cancellation, do not click any "Subscribe" or "Restore Purchase" buttons unless you intend to renew.
Refunds and non-refundable subscription fees
V Live's published terms of service state that subscription fees are non-refundable, meaning the company will not reimburse you for the portion of your current billing cycle remaining after cancellation.
When refunds may apply
Refunds are rare but may be granted in specific circumstances. You have grounds to request a refund if:
- V Live charged you without your authorisation or consent.
- You cancelled within the reasonable timeframe (usually 48 hours of purchase) and can prove you did not access the service.
- V Live failed to deliver the promised service (for example, exclusive streams were unavailable for your entire billing cycle).
- A technical error caused duplicate charges or unauthorised transactions.
How to request a refund
- Email [email protected] with your cancellation request and refund request in the same message.
- Include specific reasons why you believe you qualify for a refund.
- Attach evidence: billing receipts, screenshots of missing services, duplicate charge notifications.
- Give V Live 14 days to respond with a decision.
- If the company refuses or does not respond, escalate to the Consumer Association of Singapore (CASE) with your documentation.
- Take a screenshot of your V Live account settings showing your plan type and billing date.
- Save your last billing receipt or confirmation email.
- Note the exact end date of your current billing cycle (visible in your payment provider account or billing history).
- Create a folder on your computer or cloud storage named "V Live Cancellation".
- Save screenshots of your account status, billing information, and terms and conditions.
- Keep all cancellation emails and confirmation messages from V Live in this folder.
- If you escalate to CASE, upload these files to your complaint file.
- Visit the V Live app or website and review their published terms regarding cancellation and refunds.
- Screenshot or download the terms as they appear today (companies change them frequently).
- Note the cancellation email addresses listed in the terms.
Do not expect automatic refunds for standard cancellations. V Live considers all charges for completed billing cycles as earned revenue and will not reverse them unless you can prove a service failure or unauthorised transaction.
Common mistakes when cancelling v Live
Cancelling a subscription can feel straightforward, but small oversights often lead to unexpected charges or failed cancellation attempts. Here are the pitfalls to avoid.
Mistake 1: relying on app deletion instead of formal cancellation
Deleting the V Live app from your phone does not cancel your subscription. V Live continues to charge you at the end of each billing cycle even if the app is no longer installed. You must submit a formal cancellation request by email to stop all charges.
Mistake 2: ignoring your billing cycle end date
If you cancel mid-cycle, V Live does not refund the unused portion. Plan your cancellation for as close to your billing cycle end date as possible. If you cancel on day 5 of a 30-day cycle, you lose 25 days of potential access at no refund. Check your last billing email to identify your cycle end date before you email the company.
Mistake 3: sending cancellation requests to the wrong email address
V Live specifies two contact points: [email protected] for subscription cancellation and [email protected] for consent withdrawal. Sending to an alternative address (if found elsewhere) may delay your request or cause it to be ignored. Use the official addresses from V Live's terms and conditions or in-app support pages.
Mistake 4: not keeping copies of your cancellation request
If you do not save your cancellation email and V Live's response, you lose proof of your request if a dispute arises. Always take screenshots or print copies of sent emails and confirmation responses. This evidence protects you if the company charges you after cancellation or if you need to file a complaint with CASE.
Mistake 5: cancelling via payment provider without notifying v Live
If you cancel your Apple ID subscription or Google Play subscription without emailing V Live directly, the company may not deactivate your account on their end. This can cause confusion or account lock-ups. Always cancel directly with V Live using the email addresses provided, then verify cancellation with your payment provider as a secondary step.
Protecting yourself: what to do right now
Before you cancel, take these protective steps to ensure the process goes smoothly and you have evidence of your actions.
Document your current subscription
Create a cancellation folder
Review v live's current terms and conditions
Comparison: cancellation by subscription method
Your subscription method affects the details of cancellation timing and confirmation, though the primary method remains email to V Live. The table below clarifies what to expect depending on how you pay.
| Subscription method | Primary cancellation step | Secondary verification | Refund eligibility |
|---|---|---|---|
| Direct V Live billing (card) | Email [email protected] with account details | Check your credit card statement for ceased charges | Non-refundable unless unauthorized |
| Apple ID subscription | Email V Live + cancel in Apple ID settings | Apple ID Subscriptions list shows "Cancelled" | Apple may refund if within 48 hours of purchase |
| Google Play subscription | Email V Live + cancel in Google Play account | Google Play Subscriptions list shows "Cancelled" | Google may refund if within 48 hours of purchase |
| Mobile operator billing | Email V Live + cancel with your carrier | Carrier account shows subscription removed | Depends on carrier's policy and V Live terms |
| In-app purchases only | No subscription cancellation required | No recurring charges; purchases are one-time | Non-refundable unless fraud detected |
After cancellation: confirming your account status
Once you receive V Live's cancellation confirmation, verify that your subscription has truly ended and that you will not be charged again.
What to check in your v Live account
Log into V Live one week after the cancellation confirmation email and inspect your account dashboard. Your subscription status should display "No active subscription" or "Free account". Premium features (exclusive streams, member-only content) should no longer appear available to you. If you still see paid content marked as "accessible" or "subscribe to view", contact V Live immediately with your cancellation confirmation email and request clarification.
What to check with your payment provider
If you subscribed via Apple ID, Google Play, or your mobile operator, log into your payment provider account and confirm the subscription no longer appears in your active subscriptions list. If it still shows as active, manually cancel it in the payment provider's app or website. Take a screenshot of the cancellation confirmation for your records. For direct card billing, check your bank or credit card statement after your billing cycle ends to confirm no further charges appear.
Calendar reminder for the next billing cycle
Set a phone reminder for one day after your billing cycle would have ended (for example, if your cycle ended on 30 June, set a reminder for 1 July). Check your bank statement or credit card to confirm V Live did not attempt a charge. If a charge appears, immediately contact V Live with your cancellation confirmation email and request a refund. Escalate to CASE if the company does not respond within 14 days.
Assistance from yafee and next steps
Cancelling a subscription should not be stressful or time-consuming. At Yafee, we believe you deserve clarity and protection throughout the process. Yafee has helped thousands of consumers cancel streaming services, resolve billing disputes, and recover unauthorised charges by understanding their rights under Singapore consumer law.
If V Live refuses to cancel your subscription or continues charging after you have submitted a formal request, Yafee's expert guides walk you through escalation to the Consumer Association of Singapore (CASE). Our content at Yafee explains exactly what evidence you need to gather, how to file a complaint, and what outcomes you can reasonably expect.
Follow the email cancellation steps outlined above, keep copies of all communications, and do not hesitate to escalate if needed. Yafee ensures that you understand your consumer rights and have the confidence to act. Your subscription should work for you, not against your budget or convenience.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel V Live?
Join over 30,000 users who already trust us.