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Cancel Tracklib: Step-by-Step Guide
How to cancel Tracklib and protect your music producer rights in singapore
Understanding Tracklib and why cancellation matters
Tracklib is a subscription-based music platform designed for producers, musicians and creators who need to discover, sample and legally license original recordings for their projects. The service combines streaming access with a built-in clearance workflow, enabling you to find and rights-clear music samples efficiently. You access Tracklib through its web platform or mobile apps on iOS and Android, with subscription tiers that grant you search features, sample downloads and licensing workflows.
If you've decided the service no longer fits your creative needs or budget, cancelling is straightforward. At Yafee, we specialise in helping creators understand their contractual rights and obligations when managing digital subscriptions. This guide walks you through every cancellation method, your legal protections under Singapore law, and the steps you need to take to avoid ongoing charges.
How Tracklib delivers its service to you
You can subscribe and manage your Tracklib account in three distinct ways: directly through Tracklib's website, via the Apple App Store on iOS, or through Google Play on Android. Each platform has its own cancellation process, and the method you used to subscribe determines where you must cancel. This distinction is critical: cancelling in the wrong place could leave your subscription active and charges continuing, because Apple and Google handle billing independently from Tracklib.
Your data, including your profile, downloaded samples and licence history, remains on Tracklib's servers in accordance with their privacy policy, even after cancellation. Downloaded files and licences you've purchased are yours to keep permanently, as they are separate from your subscription status and do not expire when you cancel.
Why creators in singapore choose to cancel
Common reasons you might cancel include switching to a competitor platform with better pricing, needing fewer samples than your current plan provides, budget constraints after a project ends, or finding that the clearance workflow does not integrate smoothly with your production pipeline. Some users also cancel after discovering they can source and clear samples more cost-effectively elsewhere.
If you're on a free trial and realise the paid plan is not for you, cancelling before your trial ends prevents you from being charged automatically. If you've already been charged, Singapore's Consumer Protection (Fair Trading) Act may entitle you to a refund within 14 days of purchase, a protection that Yafee outlines later in this guide.
Tracklib subscription plans and pricing in singapore
Understanding your current plan helps you decide whether to cancel or downgrade.
| Plan name | Monthly cost (SGD) | Key features | Best for |
|---|---|---|---|
| Free tier | Free | Limited searches, no downloads | Exploring the platform |
| Go Monthly | S$9.98 to S$12.98 | Unlimited searches, sample downloads, basic licensing | Casual producers |
| Premium Monthly | S$19.98 | All Go features plus priority support and advanced licensing | Active producers and studios |
| Annual subscriptions | Discounted rates | Equivalent monthly features at reduced annual cost | Committed users |
Before you cancel, consider whether downgrading to a cheaper plan might serve your needs instead. Tracklib offers multiple tiers, so you could reduce costs without losing access entirely. If you think you'll return to heavy sampling in the future, keeping a lower-tier subscription is cheaper than reactivating later. However, if you're certain you won't use Tracklib in the coming months, cancelling removes the recurring charge and frees up your budget for other tools.
Your consumer rights and legal protections in singapore
Protecting yourself during cancellation begins with understanding your legal entitlements under Singapore law.
The 14-day cooling-off period explained
Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a distance contract (including online subscriptions) within 14 days of purchase, provided you have not yet downloaded or used the content substantially. This 14-day cooling-off period applies to Tracklib subscriptions purchased directly through their website, but not to purchases made through the Apple App Store or Google Play. Purchases through those platforms are governed by Apple and Google's separate terms and conditions, not by Singapore consumer law.
Your legal position: If you cancel within 14 days of a direct Tracklib purchase and have not materially used the service, you are entitled to a full refund under the Consumer Protection (Fair Trading) Act. If the company refuses, you can escalate to the Consumers Association of Singapore (CASE) for mediation and enforcement. For App Store or Google Play purchases, Apple and Google apply their own refund policies, which typically allow refunds within 48 hours of purchase if the app is unused.
Your cancellation rights beyond the cooling-off period
After 14 days, you retain the right to cancel your subscription at any time, but you are not automatically entitled to a refund of subscription fees already charged. However, Tracklib's terms may allow cancellation to take effect at the end of your current billing cycle, meaning you do not pay for the next period. Yafee recommends reviewing Tracklib's cancellation policy on their website to confirm whether you can cancel mid-cycle or whether cancellation only takes effect at the end of your billing month.
If Tracklib continues to charge you after you have cancelled, or refuses to process your cancellation request, you can lodge a complaint with the Consumers Association of Singapore (CASE). CASE mediates disputes and enforces consumer rights under Singapore law, and provides free assistance to consumers who believe they have been treated unfairly.
Methods to cancel Tracklib
Your cancellation method depends on where you created and pay for your subscription.
Cancelling a direct Tracklib subscription (website)
If you subscribed directly through Tracklib's website using a credit card, debit card or other payment method, follow these steps:
- Visit the Tracklib website and log in to your account using your email and password.
- Navigate to your account settings or subscription management page (usually found in the top-right menu under "Profile" or "Settings").
- Locate the "Subscription" or "Billing" section.
- Click the option to "Cancel subscription" or "Manage subscription".
- Review the cancellation confirmation, including any final charges or refund eligibility.
- Confirm your cancellation request.
- Check your email for a cancellation confirmation email from Tracklib.
Yafee advises you to save or screenshot the confirmation email as proof of cancellation. If you do not receive a confirmation within 24 hours, contact Tracklib support directly to verify the cancellation was processed.
Cancelling an apple app store subscription
If you subscribed to Tracklib through the Apple App Store on your iPhone, iPad or Mac, you must cancel through Apple, not through Tracklib:
- Open the Apple App Store app on your iOS or Mac device.
- Tap or click your profile icon in the top-right corner.
- Select "Subscriptions".
- Find and tap "Tracklib" in the active subscriptions list.
- Tap "Cancel subscription" or "Edit subscription".
- Confirm the cancellation.
- Apple will display a cancellation confirmation on screen.
Alternatively, you can manage your subscription through your iPhone Settings app: navigate to Settings > [Your Name] > Subscriptions, then find Tracklib and tap "Cancel Subscription". Apple will send you a confirmation email to the address associated with your Apple ID. Your subscription access ends at the end of your current billing period.
Cancelling a google play subscription
If you subscribed to Tracklib through Google Play on an Android device, you must cancel through Google, not Tracklib:
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner.
- Select "Manage your subscriptions".
- Tap "Tracklib".
- Tap "Cancel subscription".
- Follow the prompts to confirm your cancellation.
- Google will display a cancellation confirmation.
Google will send a confirmation email to the address associated with your Google account. Your access to Tracklib ends on the last day of your current billing cycle. You do not receive a refund for the current billing period, but you are not charged for the next period.
What happens after you cancel Tracklib
Understanding the timeline and effects of cancellation helps you manage your transition to alternative tools.
Immediate effects of cancellation
Once you confirm cancellation, Tracklib immediately marks your account as cancelled in their system. However, your access to the platform continues until the end of your current billing cycle (your next renewal date). You can continue to download samples and manage licences until this date. After the renewal date passes, you lose access to your account and cannot log in to Tracklib.
Downloaded samples and active licences remain yours permanently. These are separate purchases from your subscription and are not revoked by cancellation. Your licence receipts and clearance documentation remain accessible through Tracklib's records and through your own downloads.
Billing timeline after cancellation
If you cancel mid-cycle (before your next renewal date), Tracklib does not issue a refund for the unused portion of your current billing period, unless you fall within the 14-day cooling-off period outlined in the Consumer Protection (Fair Trading) Act. Your cancellation takes effect at the end of your current billing cycle, and you see no further charges after that date.
Monitor your bank or credit card statement for 30 days after the renewal date to confirm that no further charges appear. If Tracklib continues to charge you after cancellation, contact your bank immediately and lodge a chargeback dispute. You can also escalate to Yafee or the Consumers Association of Singapore if the charges continue despite your cancellation request.
Data and account retention
Tracklib retains your account data, profile information and licence history on their servers after cancellation, in accordance with their privacy policy and applicable data protection laws in Singapore. You cannot log in to view this information once your subscription expires, but Tracklib may use this data for business analytics or marketing purposes unless you submit a separate data deletion request. To request permanent deletion of your personal data, contact Tracklib support in writing and reference Singapore's Personal Data Protection Act.
Refunds and how to claim them
Your eligibility for a refund depends on when you cancel and which payment platform you used.
Refunds within the 14-day cooling-off period
If you cancel a direct Tracklib subscription within 14 days of purchase and have not materially downloaded or used the service, you are entitled to a full refund under the Consumer Protection (Fair Trading) Act. Tracklib should process this refund to your original payment method within 14 days of your cancellation request. Check your bank account or credit card statement after 14 days to confirm the refund has been received.
If Tracklib does not refund you within this timeframe, contact their support team and request written confirmation of the refund status. If they refuse to refund you, you can lodge a complaint with the Consumers Association of Singapore (CASE), which will mediate the dispute and issue a formal finding. CASE's contact details are provided in the final section of this guide.
Refunds from apple and google
Apple and Google apply their own refund policies to App Store and Google Play purchases. Both platforms typically allow refunds within 48 hours of purchase if the app or subscription is unused. To request a refund, open the App Store or Google Play console, navigate to your subscription, and select "Report a problem". Choose a reason (such as "accidental purchase" or "app does not work as described") and Apple or Google will review your request within 24 to 48 hours.
If your refund request is denied, you can appeal once within 15 days. Reference the Consumer Protection (Fair Trading) Act if the refusal seems unfair, and ask Apple or Google to reconsider based on Singapore consumer law.
Refunds beyond 14 days
After 14 days, subscription fees already charged are generally non-refundable. However, if Tracklib has failed to deliver the service (such as prolonged downtime or technical issues preventing you from using the platform), you may have grounds for a refund or credit based on breach of contract. Yafee recommends documenting the service failure (screenshots, dates and times) and contacting Tracklib support to request a goodwill refund or service credit. If they refuse, escalate to CASE with your evidence.
Common mistakes when cancelling Tracklib
Cancellation is straightforward when you follow the correct steps, and Yafee wants to help you avoid costly errors.
Cancelling in the wrong location
The most common mistake is cancelling on the wrong platform. If you subscribed through Apple or Google, cancelling only through Tracklib's website will not stop your charges, because Apple and Google handle billing independently. Conversely, if you subscribed directly through Tracklib's website, cancelling through the App Store or Google Play has no effect on your Tracklib subscription. Always cancel where you subscribed. Check your email receipts to confirm which platform processed your payment, then cancel there.
Forgetting to confirm cancellation
Tracklib and the app stores require you to confirm your cancellation by clicking a final button or responding to an email prompt. If you skip this step, your cancellation request is not processed. Always wait for a confirmation email from Tracklib, Apple or Google before assuming you have successfully cancelled. Save this email as proof.
Not checking for ongoing charges
After you cancel, monitor your bank or credit card statement for at least 30 days to confirm that no further charges appear. If you see a charge after your renewal date, contact your bank immediately to dispute it as an unauthorised charge. You can also contact Tracklib support and ask for the charge to be reversed, referencing your cancellation confirmation email.
Downloading samples just before cancelling
Do not rely on downloading large batches of samples immediately before your cancellation takes effect. Tracklib may flag unusual download activity as suspicious and may suspend your account pending review. Download the samples you need during your active subscription period, not as a last-minute bulk download on your cancellation date.
Tracklib cancellation address and contact details
If you need to escalate your cancellation or dispute charges, use the following contact details for Tracklib and Singapore's consumer protection authority.
| Contact | Address | Purpose |
|---|---|---|
| Tracklib support | Långholmsgatan 34, 117 33 Stockholm, Sweden | Cancellation queries, refund requests, account issues |
| Tracklib HQ | Nytorgsgatan 15, Stockholm, Sweden | Formal complaints, escalation |
| Consumers Association of Singapore (CASE) | 101 Cecil Street, #01-01, Tong Eng Building, Singapore 069534 | Mediation, refund disputes, enforcement of consumer rights |
| CASE hotline | 6100 0315 | Complaints and advice |
| CASE email | [email protected] | Formal complaint submission |
When contacting CASE, provide your cancellation confirmation email, proof of payment (receipt or bank statement) and a clear summary of the issue. CASE will open a case file and attempt to mediate a resolution with Tracklib within 30 days.
Deciding whether to cancel or downgrade
Before finalising your cancellation, consider your long-term needs and whether downgrading is a viable alternative.
Downgrading to the Go Monthly plan (S$9.98 to S$12.98) retains your access to Tracklib's core features, including sample searches and downloads, at a lower cost than Premium Monthly. If you use Tracklib sporadically or are experiencing a temporary budget constraint, downgrading preserves your account history and profile settings, making it simpler to upgrade again later. Conversely, if you are certain you will not use Tracklib over the next 12 months, cancelling removes the recurring cost and your monthly budget immediately.
Compare the cost of a downgraded plan over 12 months against the cost of reactivating and re-onboarding to a paid plan later. If the difference is small, downgrading may be the more flexible choice. If you are switching to a competitor platform permanently, cancellation is the correct action.
Your next steps with yafee
Cancelling your Tracklib subscription is a contractual action governed by Singapore's Consumer Protection (Fair Trading) Act and the terms of service you agreed to when subscribing. Your right to cancel, your refund entitlements and the timeline for processing are all defined by these frameworks.
Yafee has helped thousands of consumers cancel digital subscriptions correctly, recover refunds from platforms and escalate disputes to the Consumers Association of Singapore when necessary. Use the steps in this guide to cancel your Tracklib account with confidence, and preserve your proof of cancellation in case you need to enforce your rights later. If Tracklib refuses to process your cancellation or fails to refund you within the cooling-off period, Yafee recommends contacting CASE immediately with your evidence. Your consumer rights are protected by Singapore law, and enforcement is free through CASE.