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Frequently asked questions
Cancel Triller: The Right Way
How to cancel your Triller subscription in singapore
What you need to know about Triller
Triller is a short-form video platform that lets you create, share, and discover music videos, live sports content, and original entertainment. You can tip creators using virtual coins, subscribe to premium sports channels like TrillerTV+ and AEW Plus, and access a social community of creators and viewers. Understanding what you are subscribed to is essential before you cancel.
Core features of Triller
The platform offers in-app video editing tools, a live-tipping system powered by virtual coins, and dedicated subscription channels for sports and entertainment content. Triller operates as both a free-to-use community space and a premium paid tier. You retain full access to the free features regardless of whether you hold a paid subscription.
Subscription types on Triller
Triller charges you through two distinct mechanisms: consumable coin packages (one-off purchases for creator tipping) and recurring monthly subscriptions (TrillerTV+ and AEW Plus). Identifying which service you are paying for is your critical first step toward successful cancellation and avoiding future charges.
Triller pricing and subscription plans
Your cancellation strategy depends directly on which plan you hold and where you purchased it.
All Triller plans and costs in singapore
| Plan name | Cost | Billing cycle | What you receive |
|---|---|---|---|
| 1,000 Coins | S$14.98 | One-off purchase | Virtual coins for tipping creators during live streams |
| 5,000 Coins | S$69.98 | One-off purchase | Virtual coins for tipping creators during live streams |
| TrillerTV+ | S$11.00 | Monthly renewal | Live and on-demand sports content |
| AEW Plus | S$13.00 | Monthly renewal | AEW wrestling events and exclusive content |
Important pricing notes
Coin packages are consumable purchases, not subscriptions, and do not renew automatically. Monthly subscriptions (TrillerTV+ and AEW Plus) renew automatically each month until you cancel them. If you see recurring monthly charges on your credit card or digital wallet, you hold an active subscription that requires cancellation through the correct channel to stop future billing.
Why you might want to cancel Triller
Your reasons for cancelling inform your next steps and help you decide whether cancellation or account modification suits your needs.
Common reasons to cancel
You may cancel because you no longer consume sports content, you prefer a competing streaming service, or you want to reduce your monthly subscription expenses. Others cancel after promotional trial periods expire and regular charges commence. Some users discover unexpected recurring charges and wish to terminate billing immediately.
Should you cancel or pause?
Triller does not offer an account pause or suspension feature, so cancellation is your only mechanism to stop recurring charges. Your account remains accessible after cancellation, and any remaining coin balance persists until the end of your current billing cycle, allowing you to return without losing accumulated data or credits.
Your consumer rights and what they mean for you
Singapore's Consumer Protection (Fair Trading) Act 1975 and the Distance Contracts Regulations establish your legal entitlements when cancelling digital subscriptions and recurring payments.
Your legal position
Under the Consumer Protection (Fair Trading) Act 1975, you have the right to cancel a recurring subscription within fourteen calendar days of subscribing or of each renewal date, provided Triller has not already delivered the service in full. If you cancel within this cooling-off period, Triller must refund your payment within fourteen days of receiving your cancellation notice. For subscriptions purchased via Apple App Store or Google Play, the respective platform's refund policy may offer additional protections. The Consumers Association of Singapore (CASE) enforces these rights and can assist you if Triller refuses a legitimate refund claim.
Enforcement and escalation
If Triller ignores your cancellation request or refuses to process a refund you are legally entitled to, contact the Consumers Association of Singapore (CASE) at www.case.org.sg or call their hotline. CASE can mediate disputes, file complaints on your behalf, and escalate matters to the Ministry of Trade and Industry if necessary. Document all communications with Triller, including timestamps, cancellation confirmation numbers, and screenshots of your account settings.
How to cancel your Triller subscription
The cancellation process varies depending on where you purchased your subscription and how you pay.
Cancel through triller's website or app account settings
If you subscribed directly to Triller using your credit card or digital wallet, cancel through your account dashboard.
- Open Triller in your web browser or mobile app and sign in with your account email and password.
- On desktop, visit www.triller.co or open the Triller app.
- Enter your login credentials and tap "Sign In".
- Navigate to your account settings or subscription management panel.
- On the web: click the menu icon (three horizontal lines) in the top-left corner, then select "Account" or "Settings".
- On mobile: tap your profile icon at the bottom of the screen, then select "Settings" or "Account Settings".
- Locate the Subscriptions or Billing section within your account menu.
- Select the subscription you wish to cancel (TrillerTV+ or AEW Plus) and tap "Manage Subscription" or "Cancel Subscription".
- Review the cancellation details and confirm your request by tapping "Confirm Cancellation" or the equivalent button.
- Triller will display a cancellation confirmation message with a reference number. Take a screenshot of this confirmation for your records.
- You will receive a confirmation email to your registered address within 24 hours. Retain this email as proof of cancellation.
Cancel a subscription purchased through apple app store
If you subscribed to Triller via your iPhone, iPad, or Mac, Apple manages your subscription and billing directly.
- On your Apple device, open the Settings app.
- iOS/iPadOS: tap "Settings" from your home screen.
- macOS: click the Apple menu and select "System Settings".
- Scroll down and select "Apps" or "iTunes and App Store" (depending on your device).
- Tap your Apple ID at the top of the screen and select "View Apple ID".
- Sign in if prompted, then tap "Subscriptions".
- Find "Triller" in your active subscriptions list and tap it.
- Tap "Cancel Subscription" and confirm the cancellation when prompted.
- Apple will send you a cancellation confirmation email within a few minutes. Your subscription will end on your next billing date.
Cancel a subscription purchased through google play
If you subscribed to Triller via an Android device, Google Play handles your subscription and billing.
- Open the Google Play Store app on your Android phone or tablet.
- Tap your profile icon in the top-right corner and select "Manage my subscriptions" or "Payments and subscriptions".
- Select "Subscriptions" from the menu.
- Find "Triller" in your list of active subscriptions and tap it.
- Tap "Cancel subscription" and confirm your cancellation when prompted.
- Google Play will display a final confirmation screen with your cancellation effective date. Your subscription will end on your next billing date.
- You will receive a confirmation email from Google Play within minutes of cancellation.
Cancel if you purchased Triller coins
Coin packages are one-off purchases and do not automatically renew, so no cancellation action is necessary. Your coins remain in your account until you spend them or your account is deleted. If you were charged multiple times for coins, or if you believe you made an accidental purchase, contact Triller support directly at [email protected] within 14 days of the charge to request a refund under consumer protection law.
What happens after you cancel
Cancellation is immediate, but your access to paid content continues until your billing cycle ends.
Your access after cancellation
Once you cancel, Triller removes your paid subscription status, but you retain access to all premium content (TrillerTV+ or AEW Plus) until the end of your current billing cycle. For example, if you pay monthly on the 15th and cancel on the 20th, you retain access until the 15th of the following month. After your access expires, you can still use all free Triller features and access any coins remaining in your account balance.
Refund eligibility and timelines
You are entitled to a refund if you cancel within 14 calendar days of your subscription purchase or renewal date, under the Consumer Protection (Fair Trading) Act 1975. Triller must process refunds within 14 days of receiving your cancellation notice. If you cancel outside this window, Triller is not obligated to refund your payment, though you may still request a courtesy refund. If Triller fails to refund you within the statutory period, escalate your claim to CASE immediately with documentation of your cancellation date and refund request.
Preventing future charges
After cancellation, verify that no further charges appear on your credit card or digital wallet statement within 3 to 5 business days. If you see charges continuing, contact your payment provider (your bank or digital wallet issuer) immediately and dispute the transaction as unauthorized. Provide them with your cancellation confirmation email as evidence. Your bank can reverse the charge and, in some cases, place a dispute hold on future charges from Triller.
Common mistakes to avoid when cancelling
The vast majority of cancellation problems stem from simple oversights, and being aware of them means you will complete your cancellation cleanly and securely.
Mistake 1: cancelling the wrong subscription type
Triller coins and recurring subscriptions are separate. Spending all your coins does not cancel your TrillerTV+ or AEW Plus subscription; you must cancel the monthly plan separately through your account settings or the relevant app store. Check your recent credit card or digital wallet statements to confirm which service you actually pay for monthly.
Mistake 2: assuming cancellation happens on the spot
Cancellations through Triller's website or app take effect immediately in your account, but your access to paid content continues until your next billing date. Cancellations through Apple App Store or Google Play may take 24 to 48 hours to appear in Triller's system, so do not panic if you still see paid content access during this window.
Mistake 3: deleting the Triller app instead of cancelling the subscription
Removing the Triller app from your phone does not cancel your subscription. The app is separate from your account billing, so you will continue to be charged monthly even if the app is no longer installed. Always cancel through account settings or your payment platform before deleting the app.
Mistake 4: ignoring confirmation emails
Save every cancellation confirmation email, screenshot, and reference number. If Triller claims you never cancelled or refuses a refund, these documents are your legal proof. Yafee recommends storing cancellation confirmations in a dedicated folder or forwarding them to a secure email archive.
Mistake 5: not checking your billing history
Review your last three months of credit card or digital wallet statements before cancelling. Look for recurring charges labeled "Triller", "TrillerTV+", or "AEW Plus". If you find older charges you did not authorize, document them and include them in your refund request to Triller or your payment provider.
If Triller refuses your cancellation or refund
A clear escalation path exists if Triller ignores your request or incorrectly denies your refund claim.
Step 1: request a formal written response
Email Triller support at [email protected] with the subject line "Formal Cancellation Request and Refund Claim". Include your account email, the date of your subscription purchase, your cancellation date, and a reference number from your cancellation confirmation. Request a written response within 7 calendar days. At Yafee, we have found that a formal written record significantly strengthens your position if you need to escalate further.
Step 2: escalate to your payment provider
If Triller does not respond within 7 days or refuses your cancellation, contact your credit card company, bank, or digital wallet provider. Provide them with your cancellation confirmation, the date of the disputed charge, and your correspondence with Triller. Your payment provider can initiate a chargeback, dispute the transaction, and reverse charges on your behalf. This process typically takes 30 to 60 days but frequently succeeds when you have documented your cancellation attempt.
Step 3: file a complaint with CASE
If your payment provider cannot resolve the dispute or Triller continues to charge you after cancellation, lodge a formal complaint with the Consumers Association of Singapore (CASE). Visit www.case.org.sg or call their hotline at 6100 0315. Provide CASE with copies of your cancellation confirmation, refund request emails, payment statements, and any responses from Triller. CASE can mediate the dispute, file a complaint on your behalf, and escalate to the Ministry of Trade and Industry if Triller refuses to cooperate.
Preventing future subscription problems
A few simple precautions will help you avoid unwanted charges and cancellation disputes in the future.
Monitor your payment methods
Review your credit card or digital wallet statements monthly and flag any unfamiliar charges within 24 hours. Many payment disputes must be initiated within 30 to 90 days of the charge, so prompt detection is critical. Set a phone reminder to check your statements on the same date each month.
Keep cancellation records indefinitely
Save all subscription confirmations, cancellation emails, and refund documentation in a secure folder or cloud storage. If Triller incorrectly re-bills you months later, your historical cancellation confirmation protects you. Yafee advises retaining these records for at least two years after cancellation.
Use separate payment methods for subscriptions
Consider using a dedicated credit card or digital wallet account for streaming and app subscriptions. This isolates subscription charges from your main spending and makes it far easier to identify unwanted recurring payments at a glance.
Verify cancellation across all platforms
If you held Triller subscriptions via both Apple App Store and Google Play, cancel both separately. A single cancellation through one platform does not affect the other, and you will continue to be billed on the uncancelled platform.
Checklist for cancelling Triller in singapore
Use this checklist to ensure you complete your cancellation correctly and retain proof of your actions.
| Task | Status | Notes |
|---|---|---|
| Check your recent statements to identify which Triller service you pay for | ☐ | Look for TrillerTV+, AEW Plus, or Coins charges |
| Confirm which platform you used to purchase (Triller, Apple App Store, or Google Play) | ☐ | Different cancellation paths for each |
| Cancel your subscription through the correct channel | ☐ | Follow the relevant section above |
| Screenshot or save your cancellation confirmation message | ☐ | Include reference number and timestamp |
| Wait for a confirmation email and save it indefinitely | ☐ | Typically arrives within 24 hours |
| Monitor your payment statement for 3 to 5 business days | ☐ | Confirm no further charges appear |
How yafee helps you cancel Triller
Cancelling streaming and app subscriptions can be frustrating, especially when payment platforms, app stores, and merchants each manage billing differently. At Yafee, we simplify this process by providing clear, legally grounded cancellation guides tailored to your location and payment method. Yafee has helped thousands of consumers in Singapore cancel unwanted subscriptions, recover refunds, and avoid future billing traps. When you use Yafee, you receive step-by-step instructions, consumer protection references, and escalation paths if the merchant refuses your cancellation request. Yafee's guides cover everything from initial account verification through dispute resolution with your payment provider, so you never feel uncertain during the cancellation process.
Contact Triller for support
If you encounter technical issues during cancellation or need account-specific assistance, contact Triller's support team directly:
- Email: [email protected]
- Support portal: Consult your account settings in the Triller app or website for additional contact options
Provide your account email, subscription details, and the specific issue you are experiencing. Triller typically responds to support requests within 48 hours.
Contact information for consumer protection assistance
If Triller refuses your cancellation or refund claim, escalate to Singapore's consumer protection authority:
- Consumers Association of Singapore (CASE)
- Website: www.case.org.sg
- Telephone: 6100 0315
- Email contact available via their website
Summary
Cancelling your Triller subscription in Singapore is straightforward when you follow the correct procedure for your payment platform and retain proof of cancellation. Under the Consumer Protection (Fair Trading) Act 1975, you have the right to cancel within 14 days of purchase and claim a refund within 14 days of your cancellation notice. Whether you subscribed directly through Triller, Apple App Store, or Google Play, your cancellation steps are clear and documented above. If you hold any coins as one-off purchases, those do not require cancellation and remain in your account. Yafee recommends that you monitor your payment statement for 3 to 5 days after cancellation to ensure no further charges appear, and retain all confirmation emails as proof. If Triller refuses your cancellation or continues billing after you cancel, escalate the matter to your payment provider or CASE. Thousands of consumers in Singapore have used Yafee's guides to successfully cancel their subscriptions and recover unauthorised charges. Use this guide, follow the checklist, and your Triller cancellation will be complete and protected.