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Frequently asked questions
Cancel Simply Guitar: The Right Way
How to cancel Simply Guitar and stop recurring charges in singapore
What is Simply Guitar and how it works
Simply Guitar is an interactive music-learning app that teaches you guitar through structured lessons, real-time feedback, and song play-alongs designed for beginners and intermediate players. The app guides you through progressive lessons, chord practice, and a library of songs while using your device's microphone to detect your notes and strums in real time. You practise at your own pace, whether you're at home or on the go.
Core features of the app
Simply Guitar combines gamified exercises with listening-based note detection to help you build foundational skills. You learn chords and songs with immediate feedback on your playing accuracy. The app works on iOS, Android devices, and a web version, making it accessible across platforms. Each lesson adapts to your progress, so you're not forced to move faster or slower than suits your learning style.
Subscription model and recurring charges
Simply Guitar operates on a subscription basis. You pay a recurring fee to unlock full access to lessons, song libraries, and real-time feedback tools. Your subscription renews automatically on your billing date unless you actively cancel before that renewal occurs. This means charges continue until you formally request cancellation. Understanding your billing cycle is critical to avoiding unexpected charges, which is why Yafee has prepared this guide to walk you through the process step by step.
Why you might want to cancel Simply Guitar
Your circumstances and learning priorities change over time, and your subscription should reflect that reality.
Common reasons to cancel
You might cancel if you've completed your learning goals, prefer learning from a different platform, or find the subscription cost doesn't fit your budget. Some users cancel after trying the service briefly and realising it doesn't match their learning style or practice routine. Others pause their subscription when life gets busy and they can't commit to regular practice. Whatever your reason, you have the legal right to stop paying whenever you choose. Yafee recognises that subscription decisions are personal, and your choice to cancel deserves support, not friction.
Financial or time constraints
If you're looking to cut unnecessary expenses or find you're not using the app regularly enough to justify the subscription cost, cancellation frees up your money and removes the guilt of a dormant account. Yafee supports your decision to prioritise your financial wellbeing by ensuring you have clear, actionable steps to cancel.
Pricing and subscription plans in singapore
Understanding what you're paying for and when helps you decide whether to continue or cancel your subscription.
Simply Guitar subscription plans visible on the singapore app store
| Plan name | Price (SGD) | Billing cycle | Typical user |
|---|---|---|---|
| Full Access | S$22.98 | Check in-app for exact period | Short-term trial |
| Simply Guitar Premium | S$134.98 | Check in-app for exact period | Annual or bundled option |
| Simply Guitar Premium | S$168.98 | Check in-app for exact period | Alternate premium tier |
Important notes on billing and charges
Critical warning: The billing period (monthly, quarterly, or annual) is not clearly stated on the Singapore App Store listing. Before you cancel, log into your Simply Guitar account or check your latest payment receipt to confirm how often you're being charged. This protects you from unexpected renewals after cancellation. Yafee recommends you take a screenshot of your billing details before proceeding with cancellation, so you have proof of the plan you held.
Your consumer rights in singapore
Singapore law provides you with explicit protections when you subscribe to digital services like Simply Guitar.
Your legal position
Under Singapore's Consumer Protection (Fair Trading) Act (CPTA), you have the right to cancel any subscription and stop recurring charges at any time. The Act protects consumers against unfair contract terms and misleading practices. Simply Guitar must provide its service with reasonable care and skill. If the service is faulty, misleading, or unsafe, you may be entitled to remedies including cancellation and refund. Furthermore, the service provider must make cancellation as easy as the original purchase method. The Infocomm Media Development Authority (IMDA) enforces consumer protection standards in Singapore and can investigate complaints if the company refuses to honour your cancellation.
What the law requires from Simply Guitar
Simply Guitar must honour your cancellation request within a reasonable timeframe, typically 14 days. The company cannot impose unreasonable barriers to cancellation or charge cancellation fees (unless explicitly disclosed and agreed upon before purchase). In accordance with the CPTA, the service provider must inform you clearly of your cancellation rights before you subscribe. Consequently, if you were not made aware of your right to cancel, or if the company makes cancellation deliberately difficult, you have grounds to escalate your complaint to the IMDA.
Methods to cancel Simply Guitar
You can cancel your subscription through multiple channels, depending on where you signed up.
Cancellation via the app store (iOS or android)
If you subscribed through the Apple App Store or Google Play Store, you must cancel your subscription through that platform, not through Simply Guitar directly. The app stores manage billing, and your cancellation request must be processed there.
Cancellation via Simply guitar's official website or app
If you signed up directly on Simply Guitar's website or through their app's in-app purchase system, you may be able to cancel from your account settings. Check your account menu for a "Subscription," "Billing," or "Manage Subscription" option.
Email or support contact
If the above methods are unavailable or you encounter errors, you can contact Simply Guitar's support team directly. Yafee has noted that Simply Guitar's Singapore-specific support contact is not publicly visible; the only cancellation address listed is their corporate office in Israel. This section will be updated once a Singapore-specific contact is confirmed.
Step-by-step cancellation guide
Follow these precise steps based on where your subscription is held.
Cancel via apple app store (iOS)
- Open the Apple App Store on your iPhone or iPad.
- Tap your profile icon in the top right corner.
- Tap "Subscriptions."
- Find and tap "Simply Guitar."
- Tap "Cancel Subscription" or "Edit Subscription," then confirm cancellation.
- You will see a cancellation confirmation message on screen.
- Check your email for a cancellation receipt from Apple.
Cancel via google play store (Android)
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Tap "Payments and subscriptions."
- Tap "Subscriptions."
- Find and tap "Simply Guitar."
- Tap "Cancel subscription."
- Select your reason for cancelling (optional).
- Confirm by tapping "Yes, cancel subscription."
- Check your email for a cancellation confirmation from Google.
Cancel via Simply Guitar website or in-app settings
- Log into your Simply Guitar account on their website or app.
- Open a web browser or the Simply Guitar app.
- Navigate to account settings or your profile page.
- Look for "Billing," "Subscriptions," or "Manage Membership."
- Click or tap this option to view your active subscription.
- Select "Cancel Subscription" or similar option.
- Simply Guitar may ask you to confirm your reason for leaving (this is optional feedback).
- Confirm your cancellation by tapping or clicking the final confirmation button.
- Take a screenshot of the cancellation confirmation page as proof.
- Check your registered email for a cancellation confirmation message within 24 hours.
Cancel via email (if other methods fail)
- Identify your cancellation contact address.
- As of now, Simply Guitar's public cancellation address is listed as their Israel corporate office (see contact section below).
- Yafee recommends attempting the app store or in-app methods first, as they generate automatic confirmation.
- Compose a clear email to the cancellation address with the following information:
- Your full name as it appears on the account.
- The email address associated with your subscription.
- Your subscription plan (e.g., "Full Access" or "Premium").
- A clear statement: "I request cancellation of my Simply Guitar subscription, effective immediately."
- Attach a screenshot of your latest billing receipt or subscription confirmation.
- Send the email and request a delivery and read receipt.
- Save the email and all responses for your records.
- If you receive no response within 7 business days, escalate to the IMDA (see section below).
What happens after you cancel
Understanding what to expect after cancellation helps you plan your next steps and verify that charges have stopped.
Your subscription status immediately after cancellation
Once you confirm cancellation through your app store or Simply Guitar's system, your subscription is marked for termination. You retain access to your account and lessons until the end of your current billing period. For example, if you cancel on the 10th of the month and your subscription renews on the 25th, you have full access until the 24th. After your access expires, you can no longer use the app or access lessons.
Verifying that charges have stopped
Check your app store account or Simply Guitar's billing page within 2 to 3 days to confirm your subscription no longer appears in your active list. Monitor your bank or credit card statement for the next billing cycle to ensure no charge appears. If a charge does appear after your cancellation date, immediately contact your bank or payment provider to dispute it and request a refund. Save all cancellation confirmations (email receipts, screenshots) as evidence.
Data and account access after cancellation
In most cases, Simply Guitar retains your account data for a limited period, allowing you to reactivate your subscription if you change your mind. However, once your access expires, you cannot download lessons or export your progress data. If you wish to preserve your learning data, export or screenshot your progress before your access ends.
Refunds and recovering charges
Your eligibility for a refund depends on when you cancel and your payment method.
Refund eligibility in singapore
Under Singapore's Consumer Protection (Fair Trading) Act, you may be entitled to a refund if you cancel within a reasonable time (typically 14 days) of your purchase or billing date. If Simply Guitar charged you and you cancelled before using the service, you have a strong claim for refund. If you've used the service for several weeks or months before cancelling, refund eligibility may be limited, though you are entitled to cancellation itself.
How to request a refund
- Check your cancellation confirmation email.
- Most app stores include a link to request a refund directly from their platform.
- For Apple App Store refunds: Visit reportaproblem.apple.com, select your transaction, and request a refund with your reason.
- For Google Play Store refunds: Open the Play Store, go to "Account," select "Order history," find the Simply Guitar charge, and tap "Report a problem."
- For direct Simply Guitar refunds: Email their support address (see contact section) with your cancellation confirmation number and a request for refund.
- Provide a clear reason, such as "Service not as described" or "Duplicate charge."
- The app store or company typically responds within 7 to 10 business days.
- If refused, escalate to the IMDA Consumer Complaints Centre.
Escalation to the IMDA if refund is refused
The Infocomm Media Development Authority (IMDA) handles consumer complaints in Singapore regarding digital services. If Simply Guitar or the app store refuses your refund without valid reason, file a complaint with the IMDA at www.imda.gov.sg. Provide your cancellation confirmation, billing records, and correspondence with the company. The IMDA will investigate and can compel the service provider to issue a refund if they find the company acted unfairly.
Common mistakes to avoid
Cancellation is straightforward when you follow the correct steps, and Yafee has identified the most common pitfalls so you can sidestep them.
Deleting the app without cancelling your subscription
Removing the Simply Guitar app from your phone does not cancel your subscription. Your recurring charge will continue, and your bank will keep processing payments. You must formally cancel through the app store or Simply Guitar's website before deleting the app.
Attempting to cancel through the wrong platform
If you subscribed through the Apple App Store, you cannot cancel through the Simply Guitar website or email alone. You must cancel through Apple's App Store settings. Conversely, if you subscribed directly on the Simply Guitar website, the app stores won't have a record of your subscription. Always cancel where you subscribed.
Ignoring your cancellation confirmation
Some users believe they are cancelled after clicking "cancel," but they don't wait for or check the confirmation email. The confirmation message is your proof. Store it in a safe folder. If a charge appears after your cancellation date, you will need this email as evidence of your timely cancellation request.
Not checking your billing date before cancelling
Cancelling on the day your subscription renews means you may pay for a full additional cycle before access is removed. Check your next billing date in your app store or account settings. Ideally, cancel a few days before your renewal to avoid an unnecessary charge.
Checklist for successful cancellation
Use this checklist to ensure you complete every step and protect yourself against unexpected charges.
| Task | Status | Notes |
|---|---|---|
| Identify your subscription platform (App Store, Google Play, or Simply Guitar website) | ☐ | Where did you sign up? |
| Log into your account and check your next billing date | ☐ | When will you be charged next? |
| Follow the cancellation steps for your platform | ☐ | Complete within 3 to 5 days of your desired cancellation |
| Take a screenshot of the cancellation confirmation page | ☐ | Save this as your proof |
| Check your email for a cancellation receipt within 24 hours | ☐ | Save this email in a dedicated folder |
| Monitor your bank or card statement for the next 2 billing cycles | ☐ | Ensure no charges appear after cancellation |
Should you keep or cancel Simply Guitar
Before you cancel, consider whether the service truly doesn't suit you, or whether a brief pause might be more appropriate.
Reasons to keep your subscription
If you're making regular progress, enjoy the structured lessons, and can afford the monthly cost, continuing your subscription may accelerate your learning. Simply Guitar's real-time feedback and gamification are effective motivators for beginners. If you've only been using it for a few weeks, giving yourself more time often unlocks better results. Many users see noticeable improvement after 2 to 3 months of consistent practice.
Reasons to cancel
Cancel if you've tried the app consistently for several weeks and it doesn't match your learning style. Cancel if the cost no longer fits your budget. Cancel if you've achieved your initial goals or found a different method that suits you better. Cancel if you're not using the app at least 2 to 3 times per week, as infrequent use suggests the subscription is not delivering value. Yafee supports your choice to cancel, and doing so removes a recurring financial commitment that may be stressing your budget.
Contact information and escalation routes
If Simply Guitar refuses your cancellation or refund, use these official channels to escalate your complaint.
Simply Guitar contact address
At present, Simply Guitar does not publish a Singapore-specific cancellation or support address. The only publicly listed contact is their corporate office in Israel. Consequently, Yafee recommends:
- First, attempt cancellation through the Apple App Store or Google Play Store, as these platforms have direct support channels and issue automatic confirmations.
- If you subscribed directly, contact Simply Guitar through their in-app "Help" or "Support" menu before attempting email contact.
- If the company is unresponsive or refuses cancellation, escalate immediately to the authorities below.
Escalation to singapore consumer authorities
Infocomm Media Development Authority (IMDA):
- Website: www.imda.gov.sg
- Consumer Complaints: File online at the IMDA portal or contact them via their website.
- The IMDA investigates unfair contract terms, misleading billing practices, and refusal to cancel subscriptions.
Case notes for your IMDA complaint:
- Your cancellation request date and method.
- Screenshot of your cancellation confirmation.
- All email correspondence with Simply Guitar.
- Your billing records showing the charges and any post-cancellation charges.
- The company's response (or lack thereof).
Disputing charges with your bank
If charges continue after your cancellation, contact your bank or credit card provider immediately. Report the charge as unauthorised (since you cancelled your subscription). Your bank can dispute the charge and reverse it, often within 30 to 60 days. Provide your cancellation confirmation as evidence. Nevertheless, always attempt to resolve the issue with Simply Guitar first, or file a complaint with the IMDA in parallel.
Conclusion
Cancelling Simply Guitar in Singapore is straightforward when you follow the correct steps for your subscription platform. You have legal rights under the Consumer Protection (Fair Trading) Act to cancel at any time and stop recurring charges. Whether you cancel through the Apple App Store, Google Play Store, or Simply Guitar's website, take a screenshot of your confirmation, save your cancellation email, and monitor your bank statement for the next two billing cycles. If Simply Guitar refuses to honour your cancellation or continues charging you, escalate to the IMDA without delay. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover wrongful charges. Use the checklist above, follow the step-by-step guide that matches your platform, and protect your financial wellbeing. Your choice to cancel is valid, and Yafee is here to ensure the process is seamless and properly documented.
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