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Frequently asked questions
Cancel Simply Guitar: The Right Way
How to cancel Simply Guitar and protect your subscription rights in south africa
What Simply Guitar is and why you might want to cancel
Simply Guitar is an interactive mobile app that teaches you guitar through step-by-step lessons, song-based practice modules, and real-time feedback using your device's microphone. The service operates on a subscription model, delivered through the Apple App Store, Google Play Store, or direct payment on the Simply Guitar website.
You might decide to cancel because you have completed your learning goals, found a different teaching method that suits you better, or simply want to pause your subscription while you focus on practice. Whatever your reason, Yafee is here to guide you through the cancellation process with clarity and legal confidence.
How Simply Guitar is delivered to you
Simply Guitar reaches you through multiple channels: the Apple App Store (iOS), Google Play Store (Android), or the official website via direct credit card or PayPal payment. Your access level and available features depend entirely on which subscription plan you purchased and which platform hosts your subscription.
This distinction matters because cancellation methods differ by platform. If you subscribed through the App Store, you cancel through Apple. If you subscribed through Google Play, you cancel through Google. If you paid directly on the website, you cancel directly with Simply Guitar.
Why cancellation timing matters in south africa
South Africa's Consumer Protection Act (CPA) gives you specific rights around digital subscriptions. You have 30 days from purchase to request a refund under certain conditions. Furthermore, the CPA requires suppliers to be transparent about cancellation processes and auto-renewal terms. Acting quickly protects these statutory rights and strengthens your position if a dispute arises.
Your consumer rights and what protects your subscription in south africa
Understanding your legal position strengthens your cancellation request and any refund claim you may lodge.
Consumer protection act rights for digital services
South Africa's Consumer Protection Act 2008 protects you as a consumer in several critical ways. First, suppliers must disclose subscription terms clearly before you commit. Second, you have a right to cancel within 30 days if the service was not delivered as promised or if you believe you were misled about the service quality or features. Third, the CPA requires that any automatic renewal be explicitly confirmed by you before it activates.
If Simply Guitar auto-renewed your subscription without clear consent, or if the service quality did not match what was advertised, you have grounds to request a full refund regardless of any stated "non-refundable" clause in their terms. The CPA's protections override standard commercial disclaimers when a breach occurs.
Your cooling-off period and refund entitlements
You have a 30-day cooling-off period from the purchase date for direct web subscriptions. This means you can cancel and claim a refund within 30 days with minimal friction, even if you simply change your mind. After 30 days, your legal position weakens unless you can demonstrate a fault with the service or a breach of the CPA's disclosure requirements.
For app store subscriptions (Apple and Google), the platforms themselves enforce their own refund windows: Apple allows refunds within a few days in some cases, and Google Play offers refunds within approximately 30 days from purchase. Always check your purchase date to confirm you fall within these windows before you cancel.
Your legal position
Under the Consumer Protection Act 2008, you are protected against unfair contract terms, misleading advertising, and hidden auto-renewal clauses. If Simply Guitar has not met its service obligations or has breached its disclosure duties, you can escalate your complaint to the National Consumer Commission (NCC) if Simply Guitar refuses your refund request. Yafee recommends documenting any service failures or misleading claims before you submit your cancellation.
Simply Guitar pricing and subscription plans
Understanding your subscription cost and plan type helps you determine whether cancellation is the right choice and whether you qualify for a refund.
| Plan type | Typical cost (ZAR) | Billing cycle | Cancellation window (web) | Cancellation window (app store) |
|---|---|---|---|---|
| Basic/Free trial | R0 (trial) | 7-14 days | 30 days from trial start | Before trial ends |
| Monthly subscription | R79-R150 | 30 days | 30 days from purchase | Within app store refund period |
| Annual subscription | R499-R799 | 365 days | 30 days from purchase | Within app store refund period |
| Lifetime access (one-off) | R1,999+ | No renewal | 30 days from purchase | Within app store refund period |
If you purchased an annual plan and cancel within 30 days, you have a stronger legal position to claim a full refund. Monthly subscribers also qualify for the 30-day cooling-off period from their first payment date.
The best method to cancel Simply Guitar based on where you subscribed
Your cancellation method depends entirely on which platform holds your subscription; Yafee recommends identifying your subscription source before you begin the cancellation process.
Cancel if you subscribed through apple app store (iOS)
If you use an iPhone and subscribed to Simply Guitar through the App Store, you cancel directly through Apple's subscription management system, not through the app itself.
- Open the Settings app on your iPhone.
- Tap your name or Apple ID profile icon at the top of the screen.
- Select Subscriptions.
- Find Simply Guitar in the active subscriptions list.
- Tap Simply Guitar and select Cancel Subscription.
- Apple will ask you to confirm the cancellation reason (optional but helpful).
- Confirm cancellation; your subscription will end at the next renewal date unless you are within the refund period.
- Request a refund if you are within 30 days of purchase.
- Go to Settings > Subscriptions > Simply Guitar > Report a Problem.
- Select "I would like a refund for this subscription" and provide your reason.
- Apple will review your request within a few days.
Cancel if you subscribed through google play store (Android)
If you use an Android device and subscribed to Simply Guitar through Google Play, you cancel through Google's subscription management system.
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top right corner.
- Select Payments and subscriptions, then Subscriptions.
- Find Simply Guitar in your active subscriptions list.
- Tap Simply Guitar.
- Select Cancel subscription.
- Review the cancellation terms and confirm.
- Google will display your refund eligibility window.
- If you are within the refund period (typically 30 days from purchase), select Request refund during the cancellation flow.
- Confirm; your subscription will end on the displayed end date.
Cancel if you subscribed directly through the Simply Guitar website
If you paid directly on the Simply Guitar website (not through an app store), you cancel directly with the company.
- Log into your Simply Guitar account on the official website.
- Navigate to Account Settings or Subscription Management.
- Locate your active subscription and select Manage Subscription.
- Select Cancel Subscription and confirm your choice.
- Simply Guitar will ask for a cancellation reason (optional).
- Your subscription will end on the next renewal date.
- If you do not receive a cancellation confirmation email within 24 hours, contact Simply Guitar directly.
- Email: [email protected]
- Include your account email address and subscription purchase date.
- Request written confirmation of cancellation.
- Request a refund if you are within 30 days of purchase.
- Reply to Simply Guitar's confirmation email with your refund request and reason.
- Cite the Consumer Protection Act 2008 as your legal basis if you are claiming a fault or misleading service description.
- Include evidence of the issue (e.g., screenshots of app crashes, feature unavailability, or misleading marketing).
How to request a refund under south african consumer law
Your refund eligibility depends on your cancellation date and the reason for cancellation; Yafee explains the correct procedure to maximize your chances of success.
Step one: determine your eligibility window
Check the purchase date on your receipt or confirmation email. If you cancelled within 30 days, you have a strong legal position to claim a refund under the CPA's cooling-off period. If you cancelled after 30 days, you must demonstrate a service fault or misleading advertising to qualify.
Step two: document the issue (if applicable)
If you are claiming a refund based on service failure or misleading marketing, gather evidence: screenshots of app crashes, error messages, feature unavailability, or copies of the original advertising that does not match the actual service delivered.
Step three: submit your refund request in writing
Contact Simply Guitar via email at [email protected]. Write a clear, professional email that includes your account details, purchase date, subscription plan, and reason for refund. If you are invoking the CPA, cite the relevant section (e.g., "Section 16: Right to cancel" or "Section 18: Misleading marketing").
Step four: follow up if Simply Guitar does not respond
If Simply Guitar does not respond to your refund request within 14 days, or if they refuse your request, escalate the complaint to the National Consumer Commission (NCC). The NCC is South Africa's statutory enforcer of consumer rights and can compel Simply Guitar to comply with the CPA. Visit www.ncc.org.za to lodge a formal complaint.
What happens after you cancel Simply Guitar
Cancellation is straightforward, but several practical steps ensure a clean break and protect your account.
Access and data after cancellation
Your access to Simply Guitar ends on the date your subscription expires or immediately upon cancellation, depending on the platform. If you cancelled within your billing cycle (e.g., mid-month), you may retain access until the next renewal date. Download any progress reports, lesson notes, or certificates you wish to keep before the cancellation date.
Requesting account deletion
Cancellation does not automatically delete your personal data. If you wish to have your account and associated data removed, email [email protected] with a data deletion request. Under South Africa's Protection of Personal Information Act (POPIA), Simply Guitar must comply with your deletion request within 30 days, unless there is a legal reason to retain your data.
Monitoring your payment method
After cancellation, monitor your bank statement or payment method for 30 days to ensure no further charges occur. If Simply Guitar continues to bill you after cancellation, contact your bank immediately to dispute the charge. Your bank can reverse the transaction under South Africa's National Payment System Act.
Common mistakes to avoid when you cancel
Cancellation is usually straightforward, but several common errors can delay your refund or leave your account active; avoid these pitfalls.
Mistake one: cancelling through the wrong platform
Many users cancel the app itself instead of cancelling the subscription. Deleting the Simply Guitar app from your phone does not cancel your subscription; you must cancel through the app store or Simply Guitar's website. If you deleted the app and did not cancel the subscription, your account is still active and will continue to charge you.
Mistake two: missing the 30-day refund window
The Consumer Protection Act's 30-day cooling-off period is firm. If you wait 35 days to request a refund, you have passed the window and must prove a service fault to claim your money back. Yafee recommends submitting your refund request on or before day 30 from your purchase date.
Mistake three: not requesting a refund in writing
Verbal cancellations or in-app refund requests can be disputed. Always submit your refund request in writing (email or letter) so you have proof of your request and the date you submitted it. Keep Simply Guitar's response in case you need to escalate to the National Consumer Commission.
Mistake four: ignoring auto-renewal billing
If your subscription auto-renewed before you cancelled, you may have two active billing cycles. Check your email for renewal confirmations and cancel any renewed subscriptions immediately. If you were charged twice, request a refund for the second charge separately.
When to keep Simply Guitar versus when to cancel
This comparison helps you decide whether cancellation is the right choice for your situation.
| Reason | Keep subscription | Cancel subscription |
|---|---|---|
| Learning progress | You are actively learning and see measurable progress. | You have hit a plateau or completed your goals. |
| Time availability | You have 15+ minutes daily for lessons. | Life changes have reduced your available practice time. |
| Service quality | App runs smoothly; feedback is accurate; content matches description. | Frequent crashes, inaccurate feedback, or misleading feature descriptions. |
| Cost-benefit | You feel the monthly or annual cost justifies the learning value. | The cost exceeds the value you are receiving. |
| Alternative options | Simply Guitar suits your learning style better than competitors. | A different app, instructor, or method works better for you. |
| Financial constraints | You can comfortably afford the subscription alongside other expenses. | Subscription is straining your monthly budget or discretionary spending. |
Contact Simply Guitar directly if you need further help
If you encounter technical issues during cancellation, or if your refund request is declined, contact Simply Guitar's support team. Yafee recommends keeping all communication in writing for legal protection.
Simply guitar's contact details
Email address: [email protected]
Corporate addresses (for registered post):
- Primary: 125 Menachem Begin Street, Tel Aviv, Israel
- Alternative: 31 Hashachar Street, Kfar Saba, Israel
When you contact Simply Guitar, include your full name, account email address, subscription purchase date, and the subscription plan type. If you are requesting a refund, explain your reason clearly and cite the Consumer Protection Act 2008 section that applies to your situation.
Escalating your complaint if Simply Guitar refuses to cancel or refund
If Simply Guitar does not respond to your cancellation or refund request within 14 days, or if they refuse without valid reason, you have legal recourse through South Africa's consumer protection authorities.
Lodge a complaint with the national consumer commission
The National Consumer Commission (NCC) is the statutory body responsible for enforcing the Consumer Protection Act 2008. You can lodge a formal complaint online at www.ncc.org.za. The NCC will investigate your complaint at no cost and can compel Simply Guitar to comply with the CPA or impose penalties if the company has breached consumer law.
To lodge a complaint, you will need your purchase receipt, cancellation request email, Simply Guitar's response (or evidence of non-response), and a clear explanation of the breach. The NCC typically investigates within 30 days and will contact Simply Guitar for their response.
Dispute the charge through your bank
If Simply Guitar continues to charge you after you requested cancellation, contact your bank or payment provider immediately. In South Africa, the National Payment System Act allows you to dispute unauthorized charges and request a reversal. Your bank will investigate and can reverse charges made without your consent.
Why yafee helps you cancel with confidence
Cancelling a subscription should be simple, but when contract terms are unclear or companies resist, having expert legal guidance makes all the difference. Yafee specializes in helping South African consumers navigate cancellation processes with precision, citing the exact consumer laws that protect you and providing step-by-step procedures tailored to your situation.
Simply Guitar is just one of hundreds of services Yafee assists users with every month. Whether your issue involves app store refunds, misleading marketing, auto-renewal breaches, or company non-response, Yafee's contract-law specialists provide clear, legally grounded guidance and equip you with the information needed to assert your rights under the Consumer Protection Act 2008.
Yafee has helped thousands of consumers cancel unwanted subscriptions, recover refunds they were owed, and escalate complaints to the National Consumer Commission when companies refused to comply. If you are unsure whether you qualify for a refund, need help drafting your cancellation email, or want to know how to escalate a dispute, visit Yafee (yafee.com) for expert guidance tailored to South African consumer law.