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Frequently asked questions
Cancel Playlist Supply: Step-by-Step Guide
How to cancel Playlist Supply and stop recurring charges in singapore
What Playlist Supply is and why cancellation matters
Playlist Supply is a subscription platform that serves music professionals, independent artists, and record label teams. You gain access to curated playlist contact databases, promotional outreach tools, and health-check features to amplify your music distribution strategy across streaming platforms. The service operates on monthly and annual billing cycles, with charges automatically renewing unless you actively cancel.
If the platform no longer aligns with your music promotion goals, or recurring charges have become unnecessary, you have the right to cancel under Singapore's consumer protection framework. Yafee specialises in helping users navigate subscription exit processes with clarity and confidence.
Common reasons users cancel Playlist Supply
- Your music campaign concluded and ongoing playlist data access is no longer required.
- Contact information appears outdated, or health-check results lack actionable value.
- You've switched to a competing tool that integrates better with your workflow.
- Recurring subscription charges were unexpected or you didn't realise the auto-renewal terms.
- Budget constraints demand cutting non-core subscription expenses.
- Service performance fell short of your expectations during the trial or initial months.
Pricing structure and billing cycles
Understanding your current plan and billing frequency ensures you identify the correct subscription to cancel and track exactly when charges stop.
Playlist Supply pricing table (SGD)
| Plan name | Monthly cost | Annual cost | Key features |
|---|---|---|---|
| Basic | SGD 27.00 | SGD 270.00 | Unlimited playlist data, 100,000+ contacts, save and export |
| Viral | SGD 40.50 | SGD 405.00 | Health Check tool, 30 monthly credits, unlimited data export |
| Record Label | SGD 67.50 | SGD 540.00 | Health Check, 50 credits, unlimited data, premium support |
What you should know about billing terms
Annual plans offer a 17% discount compared to monthly equivalents but commit you to a full 12-month contract. If you hold an annual subscription and wish to cancel early, you may face restrictions depending on Playlist Supply's cancellation policy and the terms you agreed to at signup. Yafee recommends reviewing your original purchase receipt and terms of service to understand any early-exit clauses or refund eligibility before initiating cancellation.
Your consumer rights and cancellation framework
In Singapore, your right to cancel subscription services is protected under the Consumer Protection (Fair Trading) Act (CPFTA), which governs unfair contract terms and ensures transparency in billing practices.
Legal position: your cancellation rights in singapore
Under the CPFTA, suppliers must provide clear information about cancellation procedures, billing frequency, and any auto-renewal terms at the point of sale. If Playlist Supply failed to disclose these terms clearly, or if the cancellation process is deliberately obscured or made unreasonably difficult, you have grounds to lodge a complaint with the Consumers Association of Singapore (CASE). Furthermore, if you cancel your subscription in good faith, the supplier must process the cancellation within a reasonable timeframe and cease charging you immediately. You are not obligated to continue paying for a service you no longer wish to use, provided you follow the correct cancellation procedure.
Escalation route if Playlist Supply refuses to cancel
If Playlist Supply fails to acknowledge your cancellation request, continues to charge you after cancellation, or refuses to process your request without valid reason, you may escalate the matter to the Consumers Association of Singapore (CASE). CASE mediates disputes between consumers and suppliers and can investigate complaints of unfair trading practices. Yafee advises documenting all cancellation attempts, screenshots of charges, and copies of any correspondence before escalating to CASE.
How to cancel Playlist Supply: step-by-step process
Playlist Supply does not offer self-service cancellation through your account dashboard. You must initiate cancellation through direct contact with their support team via email or contact form.
Step 1: gather your account information
- Log into your Playlist Supply account and note the following details:
- Your registered email address associated with the account.
- Your current plan tier (Basic, Viral, or Record Label).
- Your billing cycle (monthly or annual).
- Your next scheduled billing date.
- Take a screenshot of your account dashboard showing your plan name, billing frequency, and the next charge date. This serves as evidence of your subscription and protects you if disputes arise later.
Step 2: locate Playlist supply's cancellation contact method
- Visit the Playlist Supply website footer or account settings to find the official cancellation or support contact method.
- Look for:
- A dedicated support email address (typically [email protected] or similar).
- A contact form within the platform dashboard.
- A help or FAQ section detailing the cancellation process.
- If no direct cancellation method appears in account settings, contact their general support address and request the specific cancellation procedure and email address.
Step 3: draft and send your cancellation request
- Compose a clear, professional email or support form submission containing:
- Your full name and registered email address.
- A direct statement: "I request cancellation of my Playlist Supply subscription effective immediately."
- Your plan tier and billing frequency.
- Your next scheduled billing date (to confirm you wish to stop charges before that date).
- A request for written confirmation of cancellation once processed.
- Use plain, unambiguous language to avoid misinterpretation or delay. Avoid vague phrases like "I may want to cancel" or "Please consider cancelling my account."
- Send the email from the address registered to your Playlist Supply account to verify your identity.
Step 4: confirm receipt and track the cancellation
- Playlist Supply should acknowledge receipt of your cancellation request within 2-3 business days. If you receive no response within this timeframe, send a follow-up email or escalate to a higher support tier.
- Once cancellation is confirmed, request written confirmation by email, including the cancellation effective date and confirmation that no further charges will be processed.
- Save all correspondence in a dedicated folder for your records. Yafee recommends keeping these documents for at least 12 months to guard against unauthorised re-billing.
Step 5: cancel recurring payment instructions on third-party platforms
- If you subscribed to Playlist Supply through PayPal, your credit card company, or an alternative payment processor, you must cancel the recurring payment mandate independently. Cancelling your Playlist Supply account does not automatically halt payments to your card issuer.
- Log into your PayPal, credit card, or bank account and navigate to:
- PayPal: Wallet > Subscriptions > Find Playlist Supply > Cancel.
- Credit card company: Account > Recurring Charges or Subscriptions > Manage > Cancel.
- Bank account: Check your bank's online portal for automatic payment cancellation or contact your bank directly.
- After cancellation on these platforms, verify within 2-3 billing cycles that no further charges appear on your statement.
Refunds and what to expect after cancellation
Your entitlement to a refund depends on when you cancel relative to your next billing date and the terms you agreed to at signup.
Refund eligibility timeline
If you cancel before your next billing date, Playlist Supply should not charge you for the next billing cycle. Consequently, you will not receive a refund for the current billing period you are already in, unless you cancel within a statutory cooling-off period (which varies by the payment method and subscription terms). However, if charges appear after your confirmed cancellation date, you have grounds to dispute the charge with your card issuer or PayPal, who may reverse the transaction and investigate unauthorised billing.
After cancellation: what happens next
Cancelling your subscription removes your access to Playlist Supply's contact databases and promotional tools immediately or upon the end of your current billing period, depending on their policy. Monitor your email for a cancellation confirmation email within 48 hours. Most importantly, verify your bank or credit card statement 5-7 days after your next scheduled billing date to confirm that no charge has been processed. If an unexpected charge appears, contact your card issuer immediately and reference your cancellation confirmation email as evidence of the cancellation request. Yafee has helped thousands of consumers challenge unauthorised post-cancellation charges by presenting clear documentation of their cancellation request.
Common mistakes to avoid when cancelling
Most cancellation delays and disputes stem from avoidable procedural errors; understanding these pitfalls protects you from unexpected charges and frustrating back-and-forth with support teams.
Mistake 1: assuming account deletion equals subscription cancellation
Deleting your Playlist Supply account does not automatically cancel your subscription. You must explicitly cancel the subscription first, then delete the account if desired. Account deletion may remove your access to data, but billing instructions often persist independently in the company's payment systems.
Mistake 2: failing to cancel recurring payments on PayPal or your card
This is the most common source of post-cancellation charges. Cancelling with Playlist Supply's support team does not cancel the recurring payment instruction you set up with PayPal or your bank. You must cancel both independently, in both places, to fully stop charges.
Mistake 3: cancelling too close to the billing date
If you submit a cancellation request on the same day as your scheduled billing date, the charge may already have been processed before your cancellation reaches Playlist Supply's system. Cancel at least 5-7 days before your next billing date to ensure your request is processed in time.
Mistake 4: not requesting written confirmation
Verbal cancellation via live chat or a phone call leaves no paper trail. Always request written email confirmation of your cancellation, including the effective date and confirmation that no further charges will be applied. This protects you if a dispute arises later.
Mistake 5: ignoring the annual plan lock-in period
Annual plans often come with restrictive early-exit clauses. Before paying for an annual subscription, understand whether you can cancel early and what penalties apply. If these terms are unclear, contact support before purchasing.
Preventing unauthorised re-billing and protecting your payment method
After you cancel, set a calendar reminder to check your bank statement on the date your next charge would have been processed. If Playlist Supply charges you after a confirmed cancellation, act quickly to dispute the charge through your bank or card issuer within 90 days of the transaction. The burden is on Playlist Supply to prove that the charge was authorised and that you did not cancel; your cancellation confirmation email is strong evidence in your favour.
Long-term protection strategies
Consider using a virtual card number or a separate debit card exclusively for subscription services. This limits exposure if a subscription provider continues to charge after cancellation and gives you flexibility to replace the card without affecting your primary accounts. Yafee recommends documenting all subscription charges and renewal dates in a personal spreadsheet so you can spot unexpected recurring charges immediately.
Comparison: Playlist Supply versus similar music promotion tools
If you are cancelling Playlist Supply to switch to an alternative, understanding how competitors handle cancellation and billing can inform your next choice.
Competing services and cancellation transparency
| Service | Self-service cancellation | Refund policy | Average cost (monthly) |
|---|---|---|---|
| Playlist Supply | No (email only) | No refund for current period | SGD 27.00-67.50 |
| Music Gateway | Yes (account dashboard) | Case-by-case | SGD 15.00-50.00 |
| BeatStars (Pro) | Yes (account dashboard) | 14-day money-back | SGD 25.00-80.00 |
| Amuse (Free tier available) | Yes (automatic if free) | N/A (freemium model) | Free-SGD 20.00 |
| Distrokid | Yes (account dashboard) | No refund | SGD 30.00-120.00 |
| CD Baby Pro | Yes (online portal) | 30-day satisfaction guarantee | SGD 50.00-150.00 |
Why transparency matters in your choice
Services that offer self-service cancellation and visible refund policies reduce friction and demonstrate customer confidence. Before committing to any new music promotion platform, test its cancellation process in your account settings. If cancellation is deliberately hidden or requires multiple support tickets, that is a red flag about the company's customer service culture. Yafee encourages you to compare the total cost of ownership, including cancellation difficulty, not just the advertised monthly fee.
How yafee supports your subscription cancellation journey
Yafee is a contract law and consumer rights advisory platform designed to demystify subscription cancellation and empower users to exit services on their own terms. Yafee provides step-by-step guides, timelines, legal references, and template cancellation emails to help you cancel faster and with greater confidence. Whether you're cancelling Playlist Supply, music streaming services, or any other recurring subscription, Yafee combines legal authority with practical guidance to protect your interests and stop unwanted charges.
What yafee offers
- Free, detailed cancellation guides for hundreds of subscription services across music, streaming, fitness, and software categories.
- Legal frameworks and consumer protection references tailored to Singapore, the UK, the US, and the EU.
- Template cancellation emails you can adapt and use immediately.
- Tracking tools to monitor cancellation status and flag missed deadlines.
- Escalation routes and contact details for consumer authorities if companies refuse to honour cancellation requests.
Playlist Supply cancellation address and contact details
To cancel your Playlist Supply subscription, contact the company using the following methods:
Official cancellation contact information
The primary cancellation method is email. Look for a support email address within your Playlist Supply account dashboard or on the website footer. In the absence of a published cancellation-specific email, send your cancellation request to the general support email address and request confirmation that your request has been forwarded to the cancellation team. Yafee recommends documenting the exact date and time you sent your cancellation request, as well as the response timestamp, to establish a clear timeline if a dispute arises.
If Playlist Supply is registered outside Singapore or the support email bounces, visit the company website footer for their registered business address. You may send a formal cancellation letter by post to this address, requesting a signed acknowledgement of receipt. This creates an irrefutable paper trail and may accelerate the cancellation process if email contact proves unreliable.
Escalation contact: consumers association of singapore (CASE)
If Playlist Supply fails to respond to your cancellation request within 7 business days, ignores multiple follow-up emails, or continues charging after confirmed cancellation, lodge a complaint with CASE. Contact CASE at:
- Website: www.case.org.sg
- Email: [email protected]
- Telephone: 6100 0315
- Address: CASE Office, 170 Clemenceau Avenue, Singapore 239928
CASE will investigate your complaint and attempt to mediate a resolution. Provide CASE with all evidence of your cancellation attempts, including email screenshots, account documentation, and proof of continued charges after cancellation. This formal escalation often motivates companies to process cancellations they had previously ignored.
Summary and next steps
Cancelling Playlist Supply requires direct contact via email since self-service cancellation is not available through your account dashboard. You must cancel both your Playlist Supply subscription and any recurring payment instructions on PayPal or your bank independently to fully stop charges. Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to cancel at any time, provided you follow the correct procedure and give the company reasonable notice.
Document every cancellation attempt, request written confirmation via email, and verify your bank statement after your next scheduled billing date to confirm the cancellation has taken effect. If charges continue after cancellation, dispute them with your card issuer and escalate to CASE if Playlist Supply refuses to honour your cancellation request. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorised charges by combining clear legal knowledge with actionable, step-by-step guidance. Visit Yafee today to access free cancellation guides, templates, and support for Playlist Supply and hundreds of other services, all in one trusted platform.
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