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Frequently asked questions
Cancel Guitartuna: Step-by-Step Guide
How to cancel Guitartuna and take control of your music learning journey
What Guitartuna is and why you might want to cancel
Guitartuna is a mobile music learning application available on iOS and Android that combines digital tuning tools, interactive chord libraries, and structured practice features to accelerate your guitar development. The platform offers a free tier with essential functionality, alongside premium subscription tiers that unlock song libraries, advanced learning modes, and personalised practice routines.
If Guitartuna no longer aligns with your learning goals, or you have found an alternative platform that better suits your practice style, you have the legal right to cancel your subscription without penalty once your current billing cycle concludes. Yafee helps thousands of music learners like you navigate subscription cancellations with precision and confidence.
Free tier versus premium subscription features
Guitartuna's free version includes a chromatic tuner, metronome with adjustable tempo, basic chord library, and fundamental scale reference tools. Premium subscriptions unlock the Play mode (which teaches songs from Guitartuna's licensed library), advanced scale modes, Smart Scroll functionality for chord charts, and unlimited access to new song content. If you use only the free features, you do not need to cancel anything; simply stop opening the app.
Common reasons to cancel Guitartuna
Users typically cancel because they prefer alternative learning methodologies, find the song catalogue too narrow for their preferences, identify a competing app with superior interface design, or determine that the subscription fee does not justify their actual practice frequency. Whatever your reason, Yafee ensures you understand your cancellation options and maintain complete control of your billing schedule.
Your consumer rights in singapore
Singapore's consumer protection framework governs digital service subscriptions, and understanding your legal position before cancelling will help you act with confidence.
Consumer protection (Fair trading) act and digital content
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) safeguards consumers against unfair contract terms, misleading advertisements, and non-compliance with statutory warranties. However, digital content and downloadable applications occupy a distinct legal category: once you access a digital service (including music apps), the standard 14-day statutory cooling-off period no longer applies.
This means if you purchase a Guitartuna premium subscription directly, you cannot automatically demand a refund within 14 days simply because you changed your mind. Nevertheless, if Guitartuna fails to deliver the service as described, contains material faults, or the company misrepresented its functionality, you retain the statutory right to seek remedies, including refunds or service replacement, under Section 12D of the CPFTA.
Your legal position: You have no unconditional cooling-off right for digital services in Singapore. However, if the app is defective or misrepresented, the Consumers Association of Singapore (CASE) will mediate disputes at no cost to you.
App store and google play refund protections
If you subscribed through Apple's App Store or Google Play Store, their respective refund policies operate independently of Singapore consumer law. Apple typically permits refund requests within 48 hours of purchase; Google Play offers 48 hours for app subscriptions and in-app purchases. Both platforms allow refunds if the app is faulty, does not function as advertised, or was purchased in error.
If Guitartuna's publisher refuses your legitimate refund request through the app store, escalate the dispute to CASE (Consumers Association of Singapore) for formal mediation. CASE acts as Singapore's primary consumer enforcement body and has statutory authority to investigate unfair trading practices.
How to cancel Guitartuna on iPhone and iPad
Cancelling your Guitartuna subscription on Apple devices requires you to manage the subscription through your Apple ID account settings, not through the app itself.
Step 1: open your apple ID subscription settings
- Unlock your iPhone or iPad and open the Settings application.
- Tap your Apple ID profile icon at the top of the Settings screen.
- Select Subscriptions from the menu options displayed.
Step 2: locate and cancel Guitartuna
- Scroll through the list of active subscriptions until you locate Guitartuna.
- Tap Guitartuna to open its subscription details page.
- Tap Cancel Subscription (or Delete Subscription, depending on your iOS version) at the bottom of the screen.
- When prompted, confirm your cancellation by tapping the red cancel button.
Step 3: verify cancellation and record confirmation
- Return to Settings > [Your Name] > Subscriptions within 24 hours.
- Check that Guitartuna no longer appears in your active subscriptions list, or that it shows "Expires on [date]".
- Take a screenshot of the confirmation screen for your personal records.
Uninstalling the Guitartuna app from your device will not stop your subscription charges. You must cancel through Apple ID settings; app deletion alone provides no protection.
How to cancel Guitartuna on android devices
Android users who subscribed via Google Play must manage their subscription directly through the Google Play Store app, as uninstalling Guitartuna will not cancel the recurring charge.
Step 1: open google play and access subscriptions
- Unlock your Android device and open the Google Play Store application.
- Tap your profile icon in the top-right corner of the screen.
- Select Payments and subscriptions from the dropdown menu.
- Tap Subscriptions to view all active recurring charges.
Step 2: select Guitartuna and cancel
- Locate Guitartuna in your active subscriptions list.
- Tap Guitartuna to open its subscription details page.
- Tap Cancel Subscription at the bottom of the screen.
- When prompted, select your reason for cancellation from the list provided.
- Tap Confirm cancellation to finalise the action.
Step 3: confirm cancellation took effect
- Return to Google Play > Payments and subscriptions > Subscriptions within 24 hours.
- Verify that Guitartuna no longer appears in your active subscriptions or shows "Ends on [date]".
- Screenshot the confirmation for your records.
Google Play will cease billing immediately upon confirmed cancellation. Your access to premium features will end on the date shown in your subscription details.
How to cancel Guitartuna via the company directly
If you subscribed through Guitartuna's website rather than an app store, you must contact the publisher directly to manage your cancellation.
Identify the correct contact point
Guitartuna is published by Yousician Limited, a Finland-based music education company. If you signed up directly on their website, your payment will have been processed by Yousician or their payment processor (commonly Stripe or Apple's payment gateway). Yafee recommends checking your email for your original subscription confirmation, which will list the correct cancellation contact point.
Submit your cancellation request in writing
- Locate the email address for cancellations (typically [email protected] or a similar support address listed in the subscription confirmation email).
- Compose an email that includes:
- Your full name as it appears on the account.
- The email address registered to your Guitartuna account.
- Your subscription start date (visible in your account settings).
- A clear statement: "I request cancellation of my Guitartuna subscription effective immediately" or "effective at the end of my current billing cycle".
- Send the email and retain a copy for your records.
- Expect a response within 5 to 10 business days confirming the cancellation and the date when charges will cease.
Escalate if the company does not respond
If Guitartuna's support team does not respond within 10 business days or refuses your cancellation request without legal justification, file a formal complaint with CASE (Consumers Association of Singapore). CASE will initiate mediation at no cost to you and can compel the company to cease billing if your complaint has merit.
Guitartuna pricing tiers and what you are paying for
Understanding Guitartuna's pricing structure will help you assess whether cancellation is the right choice or if a lower-tier plan suits your budget.
| Plan tier | Monthly cost (SGD) | Key features included | Best for |
|---|---|---|---|
| Free | $0 | Tuner, metronome, basic chords, scales | Casual players exploring the app |
| Premium monthly | $9.99 to $12.99 | All free features plus Play mode, song library, Smart Scroll | Active learners committed to monthly payments |
| Premium annual | $59.99 to $79.99 | All premium features, 40-50% discount versus monthly | Serious learners planning long-term use |
| Family plan (if available) | Contact publisher | Multiple user accounts, shared subscription | Families with multiple guitarists |
If you are on a monthly plan, cancellation takes effect on your next billing date. If you are on an annual plan and cancel mid-cycle, your access will end on the anniversary date of your purchase; most publishers do not issue pro-rata refunds for unused time. Yafee recommends checking your subscription confirmation email to confirm whether you are on monthly or annual billing.
Refund eligibility and reclaiming charges
Whether you can recover fees paid depends on when you cancel and which platform you subscribed through.
Refund eligibility within 48 hours (app store purchases)
If you subscribed through Apple App Store or Google Play within the last 48 hours and have not used premium features extensively, you may request a refund directly through the app store. Apple and Google do not require a reason if you are within the 48-hour window; you simply select "I didn't mean to purchase this" or "I had a problem with this app".
Refund requests after 48 hours
Once 48 hours have elapsed, Apple and Google will evaluate refund requests on a case-by-case basis. They will approve refunds if you provide evidence that the app is faulty, crashes frequently, does not match its advertised description, or violates consumer protection standards. Vague requests like "I changed my mind" will be declined.
Escalate to consumers association of singapore if refused
If an app store or Guitartuna itself refuses your refund request, file a complaint with CASE (Consumers Association of Singapore) within 6 months of the charge. CASE will request evidence of the fault or misrepresentation and can order the company to refund your money if your complaint meets the CPFTA standards. This service is free and does not require legal representation.
Important: Yafee advises that once you cancel your subscription, you will lose access to premium features on your next billing cycle. Downloaded offline content or practice progress may be retained depending on your app settings, so review your preferences before finalising cancellation.
What happens after you cancel Guitartuna
Cancelling your subscription does not immediately erase your progress or account data; understanding what persists after cancellation will help you plan your exit strategy.
Access to premium features ends on your billing date
After you confirm cancellation, you retain full access to premium features (Play mode, song library, Smart Scroll) until your current billing cycle ends. On that date, your account will revert to the free tier automatically. You will not receive a separate notification; your app will simply lose access to paid features when you next open it.
Your account and practice history remain accessible
Your account login credentials, practice history, and saved chords remain linked to your email address indefinitely. If you decide to resubscribe in the future, you can log in with your original email and recover your data. This means cancelling does not constitute account deletion.
Offline downloads and saved content
If you downloaded songs or chord charts for offline practice, those files may persist on your device after cancellation (depending on your app version). However, you cannot access new offline downloads once your subscription lapses. Yafee recommends taking screenshots of any custom setlists or notes you wish to preserve.
Common mistakes when cancelling Guitartuna
Cancellation is straightforward, but these avoidable errors can delay your request or result in unwanted charges.
Mistake 1: uninstalling the app without cancelling the subscription
Deleting Guitartuna from your device does not stop billing. Many users assume that uninstalling an app cancels the associated subscription; this is false. Your payment method will continue to be charged until you explicitly cancel through Apple ID, Google Play, or Guitartuna's support team. Always cancel the subscription first, then uninstall the app if desired.
Mistake 2: cancelling on one platform if you subscribed on another
If you subscribed through Google Play, cancelling through Apple ID settings will have no effect (and vice versa). Check your original confirmation email to identify the correct app store. If you cannot locate the email, open Guitartuna in both the App Store and Google Play; the one that displays "Manage Subscription" or "Subscribed" is your correct payment platform.
Mistake 3: not requesting written confirmation from the publisher
If you cancelled through an app store, the cancellation is recorded in the store's system and will be honoured. However, if you cancelled through Guitartuna's website (direct billing), always request a written confirmation email from support. This provides evidence of your cancellation request if a dispute arises later.
Mistake 4: cancelling mid-annual-cycle without understanding the refund policy
Annual subscriptions typically do not offer pro-rata refunds if you cancel before the anniversary date. If you are 6 months into a 12-month annual plan and cancel, you will lose access to premium features on the anniversary date, but Guitartuna will not refund the unused 6 months. Check whether you are on monthly or annual billing before cancelling; if you are on an expensive annual plan with minimal remaining time, you may choose to let it expire naturally.
How yafee helps you cancel Guitartuna with confidence
Yafee has helped thousands of consumers cancel music subscriptions, premium app memberships, and digital services without delay or hidden charges. Our contract law specialists understand Singapore's consumer protection framework and the specific terms that app publishers use to lock in subscribers.
When you use Yafee, you receive step-by-step cancellation instructions tailored to your subscription type (app store, direct billing, or family plan), written confirmation templates for email submissions, and escalation guidance if the company refuses your request. Yafee also monitors your cancellation timeline to ensure charges cease on the promised date.
If a dispute arises-for example, if Guitartuna continues to charge you after you cancelled-Yafee can help you draft a formal complaint to CASE with supporting evidence, increasing the likelihood of a successful refund claim.
Checklist for cancelling Guitartuna safely
Use this checklist to ensure your cancellation is complete and protected.
- Identify your subscription platform: App Store, Google Play, or Guitartuna website.
- Log in to your account and confirm your current billing cycle end date.
- Follow the cancellation steps for your platform (iPhone, Android, or direct billing).
- Capture a screenshot of the cancellation confirmation screen.
- Verify that Guitartuna no longer appears in your active subscriptions (within 24 hours).
- Check your email for a confirmation from Apple, Google, or Guitartuna support.
- Set a calendar reminder for 2 days after your billing cycle ends to confirm charges have ceased.
- If charges persist after your billing date, contact your payment method issuer (bank or card provider) immediately.
Contact information for Guitartuna (publisher address)
If you need to contact Guitartuna's publisher (Yousician Limited) for account recovery, billing disputes, or formal cancellation, use the following address:
Yousician Limited
Siltasaarenkatu 16
Helsinki, Finland
For faster resolution, contact the publisher's support email listed in your subscription confirmation. If email support is unresponsive within 10 business days, send a formal written cancellation notice to the above address via registered post and retain proof of delivery.
Next steps: take control of your subscriptions now
Your consumer rights in Singapore are clear: once you cancel a digital service subscription, charges must cease immediately (or on your next billing date if you are within an active cycle). Yafee empowers you to cancel with confidence by translating consumer law into actionable steps and escalation procedures.
If you are unsure whether cancelling is right for you, consider downgrading to the free tier first, which gives you full access to the tuner, metronome, and chord library at no cost. However, if Guitartuna no longer aligns with your learning goals, Yafee has helped thousands of consumers cancel music and education apps smoothly and securely. Start your cancellation today using the platform-specific steps above, and remember: always retain a screenshot of your cancellation confirmation and monitor your billing until charges cease.