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Frequently asked questions
Cancel Mixcloud: Step-by-Step Guide
How to cancel your Mixcloud subscription and protect your rights in singapore
What Mixcloud is and why you might cancel
Mixcloud is a music-streaming platform built for DJ mixes, radio shows and podcasts. Unlike mainstream services, Mixcloud specialises in long-form audio content created by DJs and broadcasters rather than studio albums. The platform offers listener subscriptions (Premium plans) and creator tools (Pro plans) that let DJs upload, stream and monetise their shows.
You might be thinking about cancelling because your listening habits have changed, you have found another service that suits you better, or you simply want to pause your subscription temporarily. Yafee is here to guide you through the cancellation process step-by-step and help you understand your rights as a consumer in Singapore.
Listener plans versus creator plans
Mixcloud splits its offering into two main subscription types. The Premium plan is for listeners who want ad-free listening, offline downloads and upfront tracklists. The Pro plan is for creators who need unlimited uploads, high-quality audio streaming and monetisation tools. Creator Subscriptions, set by individual creators, let fans pay directly to support their favourite DJs. Your cancellation method depends on which plan you hold and where you bought it.
Common reasons to cancel
Listeners often cancel because they switch to mainstream platforms like Spotify or Apple Music. Creators cancel Pro plans when they move to other distribution services or pause content creation. Some subscribers find Premium features (offline listening, no ads) are not worth the ongoing cost. Whatever drives your decision, cancelling should be straightforward and reversible.
Your legal position under singapore consumer law
Singapore's Consumer Protection (Fair Trading) Act governs your right to cancel digital subscriptions and receive fair treatment from service providers.
What the consumer protection (Fair trading) act means for you
Under the Consumer Protection (Fair Trading) Act, Mixcloud must provide you with clear, accurate information about your subscription before you purchase. The Act requires service providers to give you a simple way to cancel and to process cancellations without unnecessary delay. If Mixcloud fails to honour a legitimate cancellation request, you have the right to lodge a complaint with the Consumers Association of Singapore (CASE), the statutory body responsible for enforcing consumer protection standards.
Furthermore, if you subscribed through a third-party platform (Apple App Store, Google Play Store, or a web payment gateway), you may have additional rights through that platform's own consumer protection policies. Yafee recommends checking your subscription method first, as this determines which cancellation route applies to you.
Your right to a cooling-off period
If you subscribed to Mixcloud online and are a consumer (not a business), you may have a 14-day cooling-off period under Singapore's distance selling rules. This means you can cancel without penalty within 14 days of your subscription start date, even if you have used the service. After 14 days, Mixcloud may apply a cancellation fee or require you to complete the current billing cycle, depending on their terms. Always check Mixcloud's cancellation policy in your account settings to confirm the exact terms that apply to you.
Mixcloud pricing in singapore dollars
Understanding what you are paying helps you decide whether cancellation is the right move.
Current plan costs
| Plan type | Billing period | Approximate cost (SGD) | Best for |
|---|---|---|---|
| Premium (listener) | Monthly | Around SGD 11-13 per month | Ad-free listening and offline access |
| Premium (listener) | Annual | Around SGD 99-120 per year | Listeners who commit to the platform |
| Pro (creator) | Monthly | Around SGD 24-27 per month | DJs and broadcasters monetising content |
| Pro (creator) | Annual | Around SGD 240-270 per year | Active creators wanting discounts |
| Creator Subscription | Monthly (fan-paid) | Varies (creator-set minimum) | Direct fan support (minimum SGD 5-6 per month) |
Pricing transparency and billing
Mixcloud does not publish standardised Singapore Dollar pricing across all regions. Prices you see in-app or on your billing page are the official rates Mixcloud charges in your currency. Exchange rates apply if Mixcloud displays USD or EUR first. Always check your billing page to confirm the exact amount before you cancel, so you know exactly what you are paying each month. Your invoice history is stored in your account settings and forms the basis for any refund claim if a charge is disputed.
How to cancel Mixcloud via the website
Cancelling through the Mixcloud website is the fastest method if you subscribed directly to Mixcloud (not through an app store).
Step 1: log into your Mixcloud account
- Visit www.mixcloud.com and log into your account using your email address and password.
- If you have forgotten your password, click the "Forgot password" link on the login page to reset it via email.
- Check your spam folder if you do not receive the reset email within 5 minutes.
Step 2: navigate to your account settings
- Click on your profile icon in the top-right corner of the page.
- A dropdown menu will appear with several options.
- Select "Settings" from the dropdown menu.
- Alternatively, you can navigate directly to www.mixcloud.com/settings/account
Step 3: access your billing or payments section
- On the Settings page, look for the left sidebar menu.
- You should see an option labelled "Payments" or "Billing" (the exact label may vary depending on whether you are a listener or creator).
- Click on "Payments" to view your subscription details and active plans.
- This page shows your current plan, next billing date and payment method.
Step 4: cancel your subscription
- Find your active subscription in the Payments section.
- If you have multiple subscriptions (e.g., Premium listener plan and Creator Subscription), each will be listed separately.
- Click the "Cancel" button or "Unsubscribe" link next to your plan.
- Mixcloud will ask you to confirm your cancellation and may offer you a discount to stay.
- Follow the on-screen prompts to complete the cancellation.
- You will receive a confirmation email within 24 hours.
Step 5: verify your cancellation
- Check your email for a cancellation confirmation message from Mixcloud.
- This email will state the date on which your subscription ends and when you lose access to Premium features.
- Log back into your account and check the Payments section to confirm your subscription no longer appears as active.
- You should see a message stating "No active subscriptions" or similar.
How to cancel if you subscribed through an app store
If you subscribed via Apple App Store (iOS), Google Play Store (Android) or another third-party platform, you must cancel through that platform, not through Mixcloud itself.
Cancelling an apple app store subscription
- On your iPhone or iPad, open the Settings app.
- On your Mac, open System Settings.
- Tap or click on your name at the top of the screen, then select "Subscriptions".
- If you do not see this option, you may need to update your device.
- Find Mixcloud in your active subscriptions list.
- Tap or click on it to view subscription details.
- Tap or click "Cancel Subscription" and confirm.
- You will remain able to use Mixcloud Premium until your next billing date.
Cancelling a google play store subscription
- Open the Google Play Store app on your Android device.
- Alternatively, visit play.google.com on a web browser.
- Tap the profile icon in the top-right corner and select "Payments and subscriptions".
- On web, select "Manage subscriptions".
- Find Mixcloud and tap or click on it.
- You will see your plan details and next billing date.
- Tap or click "Cancel subscription" and follow the prompts to confirm.
- Your access will end at the next billing date unless you have a refund-eligible cancellation.
Refunds and what to expect after cancellation
Understanding refund eligibility and the post-cancellation timeline protects you from surprise charges and access loss.
When Mixcloud will refund you
Mixcloud generally does not offer refunds for partial months unless you cancel within the 14-day cooling-off period mentioned earlier. If you cancel mid-cycle, you retain access to Premium features until your next billing date, at which point your subscription ends. Consequently, you should cancel only when you are ready to lose access, not weeks in advance. If you are charged after cancellation, contact Mixcloud support immediately with your cancellation confirmation email and invoice to request a reversal.
Refund timelines and payment reversal
If Mixcloud approves a refund, the money typically returns to your original payment method within 5 to 10 business days. If you paid via credit card, the refund appears as a credit on your card statement. If you paid via digital wallet (Google Pay, Apple Pay) or bank transfer, the refund processes to that account. Do not expect the refund to appear immediately on the same day Mixcloud processes it.
What happens to your account after cancellation
Once your subscription ends, you retain access to your account indefinitely, but Premium features disappear immediately. Your playlists, saved mixes and listening history remain on your account for future reference. You can resubscribe at any time without losing your account data. Yafee advises that you do not delete your account unless you are certain you will never return, as account deletion is permanent and recovery may not be possible.
Common mistakes to avoid when cancelling
Cancelling correctly on the first attempt saves you time, money and frustration with follow-up support tickets.
Mistake 1: cancelling in the wrong location
Many users attempt to cancel through Mixcloud's website when they subscribed through an app store, or vice versa. App store subscriptions must be cancelled through the app store itself; Mixcloud cannot process these cancellations from their website. Check your original receipt or payment method confirmation to confirm where you subscribed, then cancel in the correct location. Yafee recommends taking a screenshot of your cancellation confirmation for your records.
Mistake 2: not verifying cancellation in writing
Do not rely on on-screen confirmation alone. Log back into your account 24 hours later to confirm your subscription no longer appears in the Payments section. Save a copy of the cancellation confirmation email from Mixcloud. If a charge appears after your cancellation date, this email is your evidence that you cancelled legitimately and can support a dispute claim with your bank or payment provider.
Mistake 3: assuming you will stop being charged automatically
Cancelling does not guarantee Mixcloud will not attempt future charges if a technical error occurs or if your cancellation request fails to process. Monitor your bank or credit card statement for at least one full billing cycle after cancellation. If you see an unexpected charge, contact Mixcloud support within 30 days with your cancellation confirmation and request an immediate reversal.
Mistake 4: deleting your app instead of cancelling the subscription
Removing the Mixcloud app from your phone does not cancel your subscription. You will continue to be charged until you formally cancel through the website or app store. Similarly, logging out of your account does not trigger cancellation. You must follow the explicit cancellation steps outlined above to stop charges.
How to file a complaint if Mixcloud refuses to cancel
If Mixcloud fails to process your cancellation request or continues to charge you after you have cancelled, the Consumers Association of Singapore (CASE) is your enforcement avenue.
Step 1: contact Mixcloud support directly
- Email Mixcloud's support team using the contact form at www.mixcloud.com/help or via [email protected].
- Provide your account email, the date you submitted your cancellation request and a copy of the cancellation confirmation (if available).
- State clearly that Mixcloud has failed to honour your cancellation or has continued to charge you.
- Request a written response within 7 business days.
- Keep a record of all correspondence with Mixcloud, including timestamps and email addresses.
- Screenshots of your account settings and billing page are valuable evidence.
Step 2: escalate to the consumers association of singapore
- If Mixcloud does not respond within 7 business days or refuses your cancellation request, file a complaint with CASE.
- Visit www.case.org.sg or call 1800 6100 6100 (toll-free).
- CASE handles disputes between consumers and service providers under the Consumer Protection (Fair Trading) Act.
- Prepare the following documents before you lodge a complaint:
- Your account username and email address registered with Mixcloud.
- Copies of all cancellation requests and confirmation emails.
- Bank or credit card statements showing the disputed charges.
- All emails or messages exchanged with Mixcloud support.
- Your cancellation date and the date you were last charged.
- CASE will investigate your complaint and contact Mixcloud on your behalf.
- If an investigation finds Mixcloud breached consumer protection law, CASE can order a refund or require Mixcloud to honour your cancellation.
Step 3: dispute the charge with your bank (if necessary)
- If Mixcloud charged you after cancellation and refuses to refund the charge, contact your bank or credit card issuer.
- Explain that you cancelled your subscription and Mixcloud has failed to honour the cancellation.
- Provide your cancellation confirmation and bank statement as evidence.
- Your bank can issue a chargeback, which reverses the disputed charge to Mixcloud's account.
- This process typically takes 10 to 30 business days.
- Do not skip the Mixcloud support and CASE steps; banks prefer to see that you have exhausted all other remedies first.
Key dates and timelines for cancellation
Knowing the important dates and timeframes ensures you cancel before you incur unwanted charges.
Your cancellation timeline
| Action | Timeline | What happens |
|---|---|---|
| You submit cancellation request | Day 1 | Your request is logged by Mixcloud |
| Mixcloud sends confirmation email | Within 24 hours | You receive written proof of cancellation |
| Your subscription ends | On your next billing date | Premium features are disabled; no charge occurs |
| Access to free tier resumes | Same day as subscription end | You can listen to Mixcloud with ads (if applicable) |
| Refund (if eligible) is processed | 5-10 business days after approval | Money returns to your original payment method |
The 14-day cooling-off window
If you are a consumer in Singapore, you have 14 days from your subscription start date to cancel without penalty under distance selling regulations. After 14 days, Mixcloud may charge you for the remainder of your billing cycle. Consequently, if you are unsure whether you want to keep your subscription, cancel within 14 days to avoid fees. Your cancellation confirmation email will state which refund category you fall into.
Checklist before you cancel
Follow this checklist to ensure a smooth, document-backed cancellation.
- Confirm your subscription method: did you subscribe on Mixcloud.com, Apple App Store, Google Play Store or another platform?
- Write down your account email address and subscription type (Premium listener, Pro creator, or Creator Subscription).
- Check your bank statement or email receipts to find your subscription start date. If you are within 14 days, you may be eligible for a full refund.
- Log into your Mixcloud account and navigate to the Payments section to confirm your active subscription and next billing date.
- Take screenshots of your account settings page and billing details before you cancel.
- Follow the cancellation steps for your subscription method (website or app store) and save the confirmation email.
- Wait 24 hours, then log back in to verify the subscription no longer appears as active.
- Monitor your bank account for 30 days to ensure no further charges occur.
- If a charge appears after cancellation, gather all cancellation confirmation emails and contact Mixcloud support immediately.
Reviews and user feedback about cancellation
Real experiences from other Mixcloud users highlight both smooth cancellations and common pain points.
What users report about the cancellation process
Many users note that cancelling via the website is straightforward and takes fewer than 5 minutes. Confirmation emails typically arrive within 24 hours, and Premium access ends immediately at the next billing date. However, some users report difficulty cancelling through app stores due to Apple and Google's interface differences. A small number of users have reported being charged after cancellation due to system errors or failed cancellation requests, particularly if they cancelled near the end of their billing cycle. Yafee recommends verifying cancellation within 24 hours to catch and dispute any processing errors early.
Positive feedback
Users consistently praise Mixcloud for honouring cancellation requests and processing refunds without argument when cancellations fall within the 14-day cooling-off period. Customer support responses are generally prompt, and Mixcloud staff are knowledgeable about refund eligibility. Most users report that they were able to resubscribe months later without losing their account or playlist history.
Complaints and unresolved issues
A minority of users report that Mixcloud continued to charge them for one or two billing cycles after cancellation and required CASE intervention or bank chargebacks to recover the money. These cases typically involve users who cancelled through an app store but were unaware that the app store subscription and Mixcloud account subscription are separate and must be cancelled separately. Yafee advises double-checking your subscription method to avoid this trap.
Comparison: should you keep or cancel your Mixcloud subscription?
This table compares the reasons to keep versus cancel, helping you make a final decision.
| Reason to keep | Reason to cancel |
|---|---|
| You regularly listen to DJ mixes and radio shows | You prefer mainstream music platforms like Spotify |
| Offline listening is essential for your commute | Ad-free listening is not important to you |
| You are a content creator monetising shows | You have paused or stopped creating content |
| SGD 11-13 per month fits your budget | You want to reduce monthly subscription costs |
| You value supporting independent creators | You rarely listen anymore |
Contact Mixcloud and escalation details
Keep these contact details on hand in case you need to reach Mixcloud support or file a formal complaint.
Mixcloud support and mailing address
For general support inquiries, including cancellation issues, email [email protected] or use the web form at www.mixcloud.com/help. For formal correspondence or legal complaints, you can write to Mixcloud Limited at the following address:
Mixcloud Limited
12 Eastcastle Street
London W1W 8DJ
United Kingdom
Include your account email, subscription details and a clear description of your issue. Mixcloud typically responds to written inquiries within 10 business days. Consequently, if you need urgent resolution, email [email protected] in addition to sending a formal letter.
Escalation to the consumers association of singapore
If Mixcloud fails to resolve your cancellation dispute, contact CASE:
Consumers Association of Singapore
Email: [email protected]
Phone: 1800 6100 6100 (toll-free)
Website: www.case.org.sg
CASE handles complaints under the Consumer Protection (Fair Trading) Act and can investigate whether Mixcloud breached your rights. Filing a complaint is free and confidential.
Final summary and next steps
Cancelling your Mixcloud subscription in Singapore is straightforward if you follow the correct steps for your subscription method. Whether you subscribed via the Mixcloud website, Apple App Store or Google Play Store, cancellation takes fewer than 10 minutes and remains reversible. Your legal rights as a consumer are protected under Singapore's Consumer Protection (Fair Trading) Act, which guarantees you the right to cancel without obstruction and to escalate complaints to CASE if Mixcloud refuses to cooperate.
Start by confirming where you subscribed, then follow the step-by-step cancellation process above. Verify your cancellation within 24 hours and monitor your bank account for 30 days to catch any erroneous charges. If a dispute arises, gather your cancellation confirmation email and contact Mixcloud support directly. If Mixcloud refuses to resolve the issue, Yafee encourages you to file a complaint with CASE, which has helped thousands of consumers cancel unwanted subscriptions and recover refunds.
Yafee (yafee.com) provides clear, legally grounded guides to help you understand your consumer rights and cancel subscriptions confidently. Whether you are cancelling Mixcloud or another service, Yafee's step-by-step approach ensures you keep full records and know exactly when your subscription ends. Take action today by following the cancellation steps above, and do not hesitate to contact CASE if you encounter any resistance from Mixcloud.