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Frequently asked questions
Cancel Loopcloud: The Right Way
How to cancel Loopcloud and reclaim your subscription rights in singapore
What is Loopcloud and why you might cancel
Loopcloud is a cloud-based music production platform operated by Loopmasters Ltd, a UK-based company headquartered in Brighton. The service provides subscription access to sample libraries, loops, cloud storage, and monthly or annual point allowances for music producers worldwide, including those in Singapore. You receive curated sound packs, searchable samples, and integrated cloud management tools across tiered subscription plans.
If you've subscribed to Loopcloud but no longer use the platform, you have specific consumer rights under Singapore law that protect your interests before and after cancellation. Yafee specialises in helping consumers like you understand these rights and enforce them, ensuring you recover refunds you may be entitled to claim.
Who typically subscribes to Loopcloud
Loopcloud attracts music producers, beat makers, sound designers, and electronic musicians who want on-demand access to production-ready content. Monthly or annual subscriptions unlock storage tiers and point allowances to download sounds directly into your digital audio workstation. The platform integrates with leading production software and positions itself as an essential tool for active music creators.
Common reasons to cancel Loopcloud
You should consider cancellation if you no longer produce music actively, have shifted to free alternatives, found the subscription cost incompatible with your budget, or discovered the library does not match your creative needs. If you subscribed within the last 14 days and have not downloaded significant content, you may qualify for a full refund under Singapore's consumer cooling-off rights, which Yafee can help you claim effectively.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act grants you specific legal protections when you cancel digital subscriptions like Loopcloud, and understanding these rights is essential before you submit a cancellation request.
The 14-day cooling-off period explained
You have a 14-day cooling-off period from the date you purchase a Loopcloud subscription. During this window, you can cancel and claim a full refund, provided you have not downloaded content or substantially used the service. The Consumer Protection (Fair Trading) Act guarantees this right to all consumers purchasing online goods and services in Singapore, including digital subscriptions and software access.
Your legal position: The 14-day clock starts on your purchase date, not when you first log in or create your account. If you purchased on a Monday, your cooling-off right expires at the end of the following Sunday. Track this date carefully and submit your cancellation request well within the window to preserve your refund claim.
Yafee recommends you document your purchase confirmation email and receipt before submitting any cancellation request. This evidence becomes critical if Loopcloud disputes your cooling-off claim later.
Refund entitlements after the 14-day period
After 14 days have elapsed, Loopcloud is not legally required to offer a refund simply because you changed your mind. However, you retain the right to claim a refund if the service is faulty, significantly misrepresented on the website, or if Loopcloud fails to deliver on its advertised features. Furthermore, if you have not downloaded or accessed content, some companies exercise commercial discretion and offer refunds within 60 days, though this is a courtesy rather than a legal obligation.
The Consumer Protection (Fair Trading) Act also protects you against misleading claims about storage capacity, sample library size, or download limits. If Loopcloud's actual service differs materially from what was advertised, you can pursue a refund claim regardless of the cooling-off period.
Escalation route if Loopcloud refuses your refund
If Loopcloud denies your refund request and you believe the decision is unjust or breaches your legal rights, escalate to the Consumers Association of Singapore (CASE). CASE investigates disputes between consumers and service providers, mediates on your behalf, and can compel companies to honour consumer protection laws. Yafee advises you to document everything before escalating: your purchase date, cancellation request date, Loopcloud's response, and any correspondence that shows the company's refusal reasoning.
CASE can be contacted via their online portal at case.org.sg or by telephone. Include copies of your purchase confirmation, cancellation request, and Loopcloud's response when you file a dispute.
Loopcloud subscription pricing and plan comparison
Understanding your current plan cost helps you assess whether cancellation or plan downgrade better suits your budget and usage patterns.
| Plan tier | Monthly cost (SGD) | Annual cost (SGD) | Storage included | Monthly credits | Best for |
|---|---|---|---|---|---|
| Free tier | $0 | $0 | 2 GB | Limited | Occasional users or trial |
| Starter | $6-8 | $60-80 | 50 GB | 100 credits | Active producers on tight budget |
| Producer | $12-15 | $120-150 | 250 GB | 300 credits | Professional music makers |
| Studio | $25-30 | $250-300 | 1 TB | 800 credits | High-volume producers and studios |
| Enterprise | Custom | Custom | Custom | Custom | Audio companies and labels |
Prices displayed are approximate and may vary depending on promotional offers or currency fluctuations. If your subscription cost has increased without notice, this may constitute a breach of fair trading practices, and Yafee recommends you contact Loopcloud support immediately to clarify the charge.
How to cancel Loopcloud subscription step by step
Your cancellation method depends on where you originally subscribed and whether you purchased through the official Loopcloud website or a third-party platform.
Cancel if you subscribed directly via Loopcloud website
If you signed up directly on loopcloud.com or through Loopmasters, follow this step-by-step procedure to cancel from your account dashboard without delay.
- Visit loopcloud.com and log in with your email address and password.
- If you've forgotten your password, click "Forgot password" and follow the email reset link sent to your registered inbox.
- Check your spam folder if you do not receive the reset email within 5 minutes.
- Navigate to your Account settings (usually found in the top-right menu next to your profile icon).
- Look for a section labelled "Subscription", "Current plan", "Billing", or "Payment method".
- Locate your active subscription and select the "Cancel subscription" or "Downgrade" button.
- Loopcloud may prompt you to select a cancellation reason (e.g., "Too expensive", "Not using it", "Found alternative").
- Provide honest feedback if the system requests it, but note that your reason does not affect your right to cancel.
- Review the cancellation terms and confirm your request.
- Loopcloud will display the date your subscription ends and clarify whether you retain access until that date.
- Ensure you download or export any saved projects or samples before the termination date.
- Request a confirmation email by selecting "Send cancellation confirmation" or similar option.
- Save this email for your records; it serves as proof of cancellation if you need to claim a refund later.
- Monitor your payment method for refund processing (typically 5-10 business days).
- If no refund appears within 14 days, contact Loopcloud support with your cancellation confirmation and request a trace.
Cancel if you subscribed via third-party platform or app store
If you purchased your Loopcloud subscription through Apple App Store, Google Play, or another payment platform, you must cancel through that platform, not through Loopcloud directly.
- Open the platform where you subscribed (Apple App Store, Google Play, or relevant payment provider).
- Sign in with your account credentials.
- Navigate to Subscriptions or App Subscriptions in your account settings.
- Locate "Loopcloud" in the list of active subscriptions.
- Select "Cancel subscription" or "Manage subscription" then choose "Cancel".
- The platform will request confirmation; proceed with the cancellation.
- Retain the cancellation confirmation screen or email provided by the platform.
- Contact Loopcloud support separately at [email protected] to notify them of your cancellation, especially if you are within the 14-day cooling-off window and expect a refund.
Cancel via email if the dashboard option is unavailable
If you cannot locate the cancellation button in your account dashboard or experience technical difficulties, contact Loopcloud support directly by email.
- Compose an email to [email protected] with the subject line "Subscription cancellation request".
- Include your full name, registered email address, and account creation date.
- State clearly in the body: "I request cancellation of my Loopcloud subscription effective immediately."
- If you are within the 14-day cooling-off period, write: "I am submitting this cancellation request within the 14-day cooling-off period and request a full refund in accordance with the Consumer Protection (Fair Trading) Act."
- Include your purchase date and subscription tier.
- Attach a screenshot of your most recent payment confirmation or invoice.
- Send the email and retain a copy for your records.
- Expect a response within 2-3 business days; if you receive no reply within 5 days, escalate to [email protected] (the parent company).
Refund timelines and how to track your money
Once you cancel, Loopcloud processes refunds according to a specific timeline that you should monitor closely to ensure the funds reach your account.
Standard refund processing period
Loopcloud typically processes refund requests within 5-10 business days of receiving your cancellation. Your bank or payment provider then requires an additional 3-5 business days to credit the funds to your account. Consequently, you should expect to see a refund between 8-15 days after submitting your cancellation request if you are entitled to one.
If you cancelled via a third-party platform (Apple App Store or Google Play), refund timelines may extend to 15-20 days because the platform processes the refund before returning funds to Loopcloud, then to your payment provider.
What to do if your refund does not arrive
Monitor your bank statement or payment card for refund activity. If 20 days have passed since your cancellation and you have not received a refund, take the following action:
- Contact Loopcloud support with your cancellation confirmation email and request a refund status update.
- Reference your transaction ID or order number if visible on your original purchase receipt.
- If Loopcloud claims the refund was processed but you have not received it, contact your bank and report the missing refund.
- Provide your bank with the refund trace number from Loopcloud (if given) and the expected refund amount.
- If Loopcloud denies the refund entirely without legal justification, escalate to CASE (Consumers Association of Singapore) with documentation.
- Yafee advises you to include your cooling-off period evidence and purchase confirmation in your CASE dispute.
What happens to your account after cancellation
Understanding what you retain and lose after cancellation prevents confusion and helps you preserve important files or work before your subscription terminates.
Access and data retention
Upon cancellation, your Loopcloud account transitions to the free tier (if available) or closes entirely depending on Loopcloud's policy. Your access to paid features, storage, and monthly credits terminates on your subscription end date. You retain access to any samples you have already downloaded to your computer or external drive, as these files exist outside Loopcloud's servers. However, you lose access to cloud storage, sample previews, and the ability to download new content.
Loopcloud may delete your cloud storage contents 30-90 days after subscription cancellation. Consequently, Yafee recommends you export or download all saved projects, favourite packs, and important files before your subscription ends.
Removing your account entirely
If you wish to delete your Loopcloud account entirely (not merely cancel the subscription), contact [email protected] and request account deletion. This action is permanent and removes all personal data, account history, and access records in compliance with Singapore's Personal Data Protection Act. Expect account deletion to be processed within 10-14 days.
Common mistakes to avoid when cancelling
Cancellation is straightforward, but several common errors can delay refunds or cost you money-all of which are entirely preventable with the right approach.
Mistake 1: missing the 14-day cooling-off deadline
Your cooling-off right expires 14 days from purchase, not from when you first log in. If you subscribe on a Monday but do not cancel until the following Tuesday, you have forfeited your unconditional refund right. Set a phone reminder on your purchase date and cancel within the window if you are uncertain about the service. Yafee emphasises that this deadline is strict and non-negotiable under the Consumer Protection (Fair Trading) Act.
Mistake 2: failing to request a cancellation confirmation email
Do not rely on memory or assumptions about whether your cancellation went through. Always request or save a written confirmation email from Loopcloud. Without this proof, Loopcloud can claim they never received your request, leaving you unable to dispute a refund denial or escalate to CASE effectively.
Mistake 3: cancelling via third-party platform without notifying Loopcloud
If you cancel through Apple App Store or Google Play, Loopcloud may not immediately become aware of your action. To avoid confusion and ensure refund processing, send a separate email to [email protected] informing them of your platform-level cancellation and requesting confirmation that your account reflects the change.
Mistake 4: assuming a refund will arrive automatically
Refunds are not automatic, especially outside the cooling-off window. If you are entitled to a refund under consumer law, you must explicitly request it in writing. State your reason clearly: "I am requesting a refund in accordance with the Consumer Protection (Fair Trading) Act because [faulty service / misleading claim / other legal reason]." Vague requests are easier for Loopcloud to dismiss.
Mistake 5: not documenting your account activity before cancelling
If Loopcloud later questions whether you used the service substantially, you should have evidence of your minimal usage. Take screenshots of your download history, login activity, or content library if the cancellation dispute hinges on usage definitions.
Checklist for cancelling Loopcloud safely
Use this checklist to ensure you follow every step correctly and protect your refund claim.
| Action | Completed | Notes |
|---|---|---|
| Record your subscription purchase date | ☐ | Check your email or bank statement for the exact date |
| Calculate your 14-day cooling-off deadline | ☐ | Add 14 days to purchase date; set a phone reminder |
| Download or export all saved projects and samples | ☐ | Do this before submitting cancellation to avoid data loss |
| Submit your cancellation request via website or email | ☐ | Preferred method: email to [email protected] for written proof |
| Save the cancellation confirmation email | ☐ | Forward to your personal email and print a copy |
| Monitor your bank account for refund (5-15 days) | ☐ | Contact your bank if refund does not appear after 20 days |
| Escalate to CASE if Loopcloud denies refund unjustly | ☐ | Attach all purchase confirmations and cancellation proof |
When to contact Loopcloud support before you cancel
In some circumstances, contacting support first is wiser than immediate cancellation, especially if you believe your issue can be resolved without leaving the platform.
Reasons to contact support first
If you find the subscription too expensive, ask support about plan downgrades or seasonal discounts before cancelling. If sample library search tools are broken or cloud storage is malfunctioning, report the fault and request a partial refund or account credit as compensation. If you received misleading information about included features or credits, document the claim and demand clarification in writing via email.
Loopcloud support can often resolve service issues or offer account credits that make cancellation unnecessary. However, if support does not respond constructively within 5 business days, Yafee advises you to proceed with your cancellation request and mention the unresolved issue in your cooling-off claim to strengthen your refund position.
Comparison: Loopcloud versus alternative music production platforms
If you are considering cancellation, comparing Loopcloud to competing services helps you decide whether to stay, downgrade, or switch platforms entirely.
| Platform | Monthly cost (SGD) | Sample library size | Cloud storage | Best feature |
|---|---|---|---|---|
| Loopcloud | $6-30 | 500k+ samples | 50 GB-1 TB | AI-powered search and integration |
| Splice | $7.99-15.99 | 500k+ samples | Unlimited | Collaboration and cloud backup |
| BeatStars | Free-$9.99 | Limited | Free tier available | Selling and licensing beats |
| Cymatics Free Sounds | $0 | 50k+ free samples | Local download only | No subscription required |
| Loopmasters (parent site) | Pay-per-pack | One-time purchases | None | High-quality curated packs |
If the Loopcloud interface or library does not suit your workflow, Splice offers unlimited cloud storage and stronger collaborative tools. If budget is your primary concern, Cymatics Free Sounds and BeatStars' free tier eliminate subscription costs entirely. Yafee helps you evaluate these alternatives before you cancel, ensuring you make an informed decision rather than cancelling in frustration and regretting it later.
Loopcloud cancellation address and support contact details
If you need to escalate your cancellation or refund dispute beyond the standard process, use the following official contact details for Loopmasters Ltd (the company operating Loopcloud).
Primary support channels
Email: [email protected] (standard support and cancellation requests)
Alternative email: [email protected] (for escalation or complaints)
Website support form: loopcloud.com/contact (for technical issues)
Registered office: Loopmasters Ltd, Brighton, East Sussex, United Kingdom
Escalation pathway for unresolved disputes
If Loopcloud does not resolve your cancellation or refund dispute within 14 days, escalate to the Consumers Association of Singapore (CASE).
CASE contact details:
Website: case.org.sg
Email: [email protected]
Phone: +65 6100 0315
Address: Jalan Sultan, Singapore (check website for current office location)
Include all cancellation confirmations, purchase receipts, and correspondence with Loopcloud when you file a CASE dispute. This documentation strengthens your claim and accelerates resolution.
Final recommendation and next steps
Cancelling Loopcloud is straightforward when you follow the correct procedure and understand your legal rights under Singapore's Consumer Protection (Fair Trading) Act. Whether you are within the 14-day cooling-off window or cancelling after that period, your position is protected by law, and escalation to CASE is available if Loopcloud refuses a valid refund claim.
Yafee has helped thousands of consumers cancel subscriptions and recover refunds by providing clear, legally grounded guidance and support throughout the process. Before you submit your cancellation, use the checklist above to confirm you have documented your purchase, calculated your cooling-off deadline, and backed up any important files. If you are uncertain whether you qualify for a refund or encounter resistance from Loopcloud, Yafee is here to guide you through dispute resolution and help you enforce your rights effectively.
Submit your cancellation request via email to [email protected] today, retain your confirmation email, and monitor your bank account for the refund. If any issues arise, Yafee remains your trusted partner in protecting your consumer interests throughout the entire cancellation and recovery process.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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