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Cancel Loopmasters: Step-by-Step Guide
How to cancel Loopmasters and stop unwanted music library charges
Understanding Loopmasters and when cancellation makes sense
Loopmasters is a subscription-based digital music sample and plugin service that grants music producers, DJs and audio professionals access to curated sound libraries, pre-made sample packs and the Loopcloud integration tool. If you produce music or create audio content, you likely subscribed to one of their tiered plans-Artist, Studio or Professional-each offering monthly point allocations, cloud storage and varying levels of feature access.
You may decide to cancel for several legitimate reasons: your creative workflow no longer requires their sample library, monthly charges accumulate without active use, or you have discovered an alternative tool that aligns better with your production style. Whatever your motivation, understanding your legal rights under Singapore's Consumer Protection (Fair Trading) Act and locating the correct cancellation method protects your financial position. Yafee has helped thousands of music creators navigate subscription cancellations with confidence, and this guide equips you with the same legal framework and step-by-step procedure.
Why producers cancel Loopmasters
Inactive subscriptions are the primary reason for cancellation. Many producers find that they accumulate enough sample packs over time to sustain months of creative work without purchasing new materials. Others temporarily step away from music production and prefer to halt charges until they return to active projects. Some cancel after discovering competitor services-such as Splice, Prime Loops or Native Instruments-that better match their production requirements or offer superior value. Budget management is another common trigger; when subscription costs exceed your current music income, cancelling is a prudent financial decision.
What happens to your account and files after cancellation
Cancellation does not immediately delete your account or downloaded content. Once your paid subscription period ends, you lose access to new point allocations and cloud-based features within Loopcloud. Files you have already downloaded remain on your device permanently. Your ability to browse fresh samples, stream previews and use the Loopcloud integration tool expires at the end of your current billing cycle. This distinction is crucial: cancellation terminates future charges without wiping your existing creative assets.
Loopmasters bills in British pounds (GBP) to Singapore-based users, which means your card issuer may apply currency conversion fees on top of the subscription amount. This hidden cost compounds over months, making timely cancellation especially important if you are no longer deriving value from the service.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act establishes your legal entitlements when cancelling digital subscriptions like Loopmasters.
The 14-day cooling-off period
Singapore law grants you 14 calendar days from the date you enter into the subscription contract to cancel and request a full refund. This cooling-off period is your primary legal protection. If you registered for Loopmasters on 15 January, you may cancel by 28 January without penalty, provided you have not substantially accessed or downloaded digital content in a way that prevents Loopmasters from re-selling that content.
The Consumer Protection (Fair Trading) Act defines "digital content" to include sample libraries and plugin access. Your right to cancel within 14 days is unconditional-you need not provide a reason to Loopmasters. However, your right to a refund depends on whether you have consumed the service beyond a trial threshold. If you have downloaded sample packs, extracted individual loops or used a significant portion of your monthly points, Loopmasters may legally refuse a refund on the grounds that the digital content has been substantially accessed.
When the cooling-off period does not protect you
The 14-day window closes once you begin downloading digital content or actively using Loopcloud in a manner that diminishes its value. Courts and the Consumers Association of Singapore (CASE) recognise that sample packs and streaming previews constitute consumption. If you have extracted samples from a pack, streamed multiple loops through Loopcloud or used a significant percentage of your monthly point allowance, Loopmasters can lawfully argue that you have forfeited your right to a full refund because the service has been consumed.
Bundle purchases and promotional sample packs are typically classified as non-refundable the moment the download commences. This restriction is legal under Singapore consumer law, provided Loopmasters disclosed these terms clearly at the point of sale.
Your legal position
You have an unconditional right to cancel your Loopmasters subscription at any time. However, your right to a refund is limited to the 14-day cooling-off period and only applies if you have not substantially accessed the digital content. After 14 days or after significant use, you retain the right to cancel and stop future charges, but Loopmasters may refuse to refund the amount you have already paid for the current billing cycle. If Loopmasters unlawfully withholds a refund you are entitled to claim, you can escalate your complaint to CASE or the Competition and Consumer Commission of Singapore (CCCS).
How to cancel Loopmasters: step-by-step procedure
Loopmasters operates its account management through their web portal and the Loopcloud desktop application. Follow this procedure to cancel your subscription and halt future billing.
Step 1: log in to your Loopmasters account
- Open your web browser and navigate to the Loopmasters website (loopmasters.com).
- Enter your email address and password in the login field.
- If you have enabled two-factor authentication, complete the verification step using your registered mobile device or authenticator app.
Step 2: access your subscription and billing settings
- Once logged in, locate your account menu (typically displayed as a profile icon or user initials in the top-right corner).
- Select "Account Settings" or "My Account" from the dropdown menu.
- Navigate to the "Subscription" or "Billing" tab within account settings.
- Review your current plan tier, renewal date and the amount you are charged each billing cycle.
Step 3: initiate the cancellation request
- Locate the "Cancel Subscription" button or link within the Subscription section. This button may be labelled "Cancel Plan", "End Subscription" or "Manage Subscription".
- Click the cancellation button and review any final confirmation messages that Loopmasters displays.
- Loopmasters may present a retention offer or discount code to encourage you to maintain your subscription. Decline this offer if you have genuinely decided to cancel.
- Confirm your cancellation by clicking the final "Confirm Cancellation" button or checkbox.
Step 4: verify cancellation and retain proof
- After confirmation, Loopmasters will display a cancellation acknowledgment on screen. Screenshot or save this page as evidence.
- Check your registered email address for a cancellation confirmation message from Loopmasters within 24 hours. This email serves as your legal proof of cancellation.
- Retain this email and any screenshots indefinitely. If a dispute arises-for example, if Loopmasters charges you after you cancel-you will need this documentation to support your claim with CASE or your bank.
Step 5: confirm no future charges appear
- Monitor your bank statement or credit card account for 30 days after cancellation.
- If Loopmasters continues to charge you after your subscription period ends, contact your bank or credit card issuer immediately and request a chargeback or reversal.
- Simultaneously, file a formal complaint with CASE if charges persist beyond your paid subscription period.
Refund eligibility and how to claim a refund from Loopmasters
Your refund rights depend on when you cancel and how extensively you have used the service. Yafee's legal guidance framework distinguishes between two scenarios: cancellation within the 14-day cooling-off period and cancellation after that window closes.
Refunds within the 14-day cooling-off period
If you cancel within 14 days of subscribing and have not substantially downloaded or accessed Loopmasters' digital content, you are entitled to a full refund of the amount you paid for that billing cycle. To claim this refund, contact Loopmasters' support team via their help portal or email and explicitly state that you are invoking your cooling-off period right under the Consumer Protection (Fair Trading) Act. Include your cancellation confirmation email and your reason for cancelling. Loopmasters must process your refund within 14 days of receiving your request, although most refunds appear within 5-7 business days.
If your bank charges a currency conversion fee when you purchased the subscription, you may not recover this fee. Loopmasters will refund only the subscription amount, not ancillary charges imposed by your financial institution.
Refunds after the 14-day cooling-off period
After 14 days, Loopmasters is not legally obligated to refund the current billing cycle's charge, even if you cancel immediately. Your cancellation simply prevents future charges from accruing. However, if Loopmasters has engaged in unfair contract terms-for example, hiding cancellation steps or charging you after you provided a valid cancellation request-you may have grounds to request a refund through CASE.
What to do if Loopmasters refuses your refund claim
- Gather all documentation: your cancellation confirmation email, screenshots of your account settings page, your cooling-off period evidence (account creation date and cancellation date) and any communication with Loopmasters support.
- Contact Loopmasters' customer support one final time in writing (email preferred) and clearly state your refund claim, citing the Consumer Protection (Fair Trading) Act and the 14-day cooling-off period.
- Allow Loopmasters 14 calendar days to respond in writing. If they refuse or do not respond, proceed to CASE.
- Submit a formal complaint to the Consumers Association of Singapore (CASE) at case.org.sg or by calling +65 6100 0315. CASE will investigate Loopmasters' conduct and mediate a resolution at no cost to you.
- If CASE mediation fails and your claim exceeds SGD 10,000, you may pursue small claims at the State Courts or District Court of Singapore under the Consumer Protection (Fair Trading) Act.
Loopmasters subscription pricing and plan comparison
Understanding your current plan tier helps you calculate the exact amount you are entitled to recover or the savings you will achieve by cancelling. Yafee provides this pricing reference to help you make an informed decision.
| Plan tier | Monthly cost (GBP) | Monthly points | Cloud storage | Loopcloud features |
|---|---|---|---|---|
| Artist | £4.99 | 200 | 5 GB | Basic streaming and preview |
| Studio | £9.99 | 600 | 25 GB | Advanced streaming, sample customisation |
| Professional | £19.99 | 1500 | 100 GB | Full feature access, priority support |
Professional subscribers paying £19.99 monthly face the highest cancellation impact. At current exchange rates, this translates to approximately SGD 35-38 per month depending on currency fluctuations. If you subscribed 18 months ago at the Professional tier and have now decided to cancel, you have paid roughly SGD 630-684 in cumulative charges. Cancelling immediately prevents future charges and may unlock a refund if you cancel within your 14-day cooling-off window.
Common mistakes that weaken your cancellation and refund claim
Cancelling correctly is straightforward, but certain missteps can jeopardise your refund eligibility or create unnecessary disputes. Yafee advises you to avoid these pitfalls.
Mistake 1: failing to download your cancellation confirmation
Many users complete the cancellation process on screen but do not retain proof. If Loopmasters later disputes your cancellation or continues to charge you, you will have no evidence to support your claim with CASE or your bank. Always screenshot the cancellation acknowledgment page and save the confirmation email.
Mistake 2: cancelling via email or support chat without documented confirmation
Some users email Loopmasters support requesting cancellation. However, email chains can be lost, delayed or misinterpreted. Always use the official self-service cancellation tool within your account settings. If you must contact support, request a confirmation email response and retain it permanently.
Mistake 3: downloading samples just before cancelling, forfeiting your refund
If you are within the 14-day cooling-off period and plan to claim a refund, do not download sample packs or stream extensive content through Loopcloud. Each download or significant preview weakens your refund claim by demonstrating that you have consumed the service. If you intend to claim a cooling-off period refund, cancel before accessing substantial content.
Mistake 4: ignoring currency conversion fees and assuming you will recover the full amount
Loopmasters charges in GBP. Your bank converts this amount to SGD and may add a 1.5% to 3% currency conversion fee. When you request a refund, Loopmasters will refund only the GBP amount charged by them, not the fees your bank imposed. Calculate this in advance and do not assume the full SGD amount will return to your account.
Mistake 5: allowing the cancellation to lapse and missing the refund deadline
If you cancel within the 14-day window but fail to claim your refund within 30 days of cancellation, your legal position weakens. Time limits exist for consumer claims. Submit your refund request immediately after cancellation to preserve your rights.
What happens after you cancel Loopmasters
Cancellation is not instantaneous; Loopmasters honours your paid subscription period and terminates access at the end of that cycle. Understanding this timeline prevents confusion and ensures you do not lose access to files you planned to download before the deadline.
Immediate effects (on cancellation day)
Your subscription remains active for the remainder of your paid period. If you paid for a monthly subscription on 1 January and cancel on 10 January, your access continues until 31 January. You retain full rights to download samples, stream previews and use Loopcloud until your subscription expires.
At the end of your subscription cycle
Your Loopmasters account transitions to a read-only state. You can log in and view your downloaded files and library history, but you cannot download new samples, use monthly points or access Loopcloud features. Your previously downloaded files remain accessible on your device and in your email; Loopmasters does not delete them.
Financial impact
No further charges appear on your bank statement after your subscription period ends. If you notice a charge after the cancellation date you verified, immediately contact your bank and file a chargeback request. Simultaneously, notify Loopmasters support and CASE to escalate the matter.
Cancellation address and escalation contact details for Loopmasters
If you encounter resistance from Loopmasters when cancelling or claiming your refund, use these official contact channels to escalate your complaint.
Loopmasters support and cancellation inquiries
Loopmasters support operates through their help portal at support.loopmasters.com. Submit a ticket detailing your cancellation request or refund claim. For urgent matters, contact LOOP Marketing Group (the parent company) directly at their registered Singapore address:
LOOP Marketing Group
Singapore contact: Available via Loop.com.sg general enquiries form
Email: [email protected] (include your account email and subscription details in the subject line)
Response time: 3-5 business days
Consumer protection escalation
If Loopmasters refuses to cancel your subscription or withholds a refund you are entitled to claim under the Consumer Protection (Fair Trading) Act, escalate your complaint to these government agencies:
Consumers Association of Singapore (CASE)
Phone: +65 6100 0315
Website: case.org.sg
Address: 170 Ghim Moh Road, Singapore 279621
CASE provides free mediation and can compel Loopmasters to honour valid consumer claims.
Competition and Consumer Commission of Singapore (CCCS)
Website: cccs.gov.sg
Phone: +65 6325 8355
CCCS investigates unfair contract terms and deceptive billing practices. File a complaint if Loopmasters engages in systematic refusal to honour cooling-off period rights.
Final checklist before and after cancellation
Use this checklist to ensure you have completed every step correctly and protected your financial and legal position.
| Action | Timing | Status |
|---|---|---|
| Download any remaining samples you need from Loopmasters | Before cancellation | Pending |
| Calculate your subscription cost and any refund due to you | Before cancellation | Pending |
| Log in to your Loopmasters account and access the Subscription settings page | Day of cancellation | Pending |
| Click "Cancel Subscription" and confirm the cancellation on screen | Day of cancellation | Pending |
| Screenshot the cancellation confirmation page and save it | Day of cancellation | Pending |
| Retain the confirmation email sent by Loopmasters (check inbox and spam folder) | Within 24 hours of cancellation | Pending |
| Monitor your bank or credit card account for unexpected charges | 30 days after cancellation | Pending |
Summary and next steps
Cancelling Loopmasters is a simple process that protects your budget and prevents cumulative subscription charges. Your rights under Singapore's Consumer Protection (Fair Trading) Act ensure you can cancel at any time and claim a refund within 14 days of subscription, provided you have not substantially accessed the digital content.
Follow the step-by-step procedure outlined above: log in to your account, navigate to Subscription settings, click Cancel Subscription, confirm your cancellation and retain all documentation. If Loopmasters refuses to honour a valid refund claim, escalate your complaint to CASE or CCCS using the contact details provided in this guide.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds they were legally entitled to claim. Whether you are cancelling because you have accumulated enough sample packs, discovered a better alternative service, or are managing your budget more carefully, the legal framework and practical steps in this guide empower you to act with confidence. Cancel today, secure your documentation and monitor your bank account to ensure no further charges appear after your paid period ends.
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