Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Boomplay, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Boomplay in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Boomplay
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Boomplay subscription with zero hassle
1
Fill in the form
Give us your details and those of your Boomplay subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Boomplay. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Boomplay refuses your cancellation.
Frequently asked questions
Cancel Boomplay: The Right Way
How to cancel Boomplay in singapore and stop paying for music you don't use
What Boomplay is and why you might want to leave
Boomplay is a music streaming service that delivers millions of songs, podcasts and videos across Africa and beyond, including Singapore. You choose between a free ad-supported tier or a paid subscription that removes ads, unlocks offline downloads and upgrades your audio quality to lossless standards.
The service operates through mobile apps on iOS and Android, plus a web interface for account management and payment updates. Many Singaporeans subscribe through the Apple App Store or Google Play Store, which means your subscription is tied to your payment method on those platforms. This creates a cascading billing structure: Boomplay charges the platform provider, which then charges your card or mobile account.
Common reasons to cancel Boomplay
You might be switching to a competitor like Spotify or Apple Music for superior playlist curation. You may have started a free trial that converted to a paid subscription without explicit warning. Or you simply discovered you do not use the service enough to justify the monthly charge, particularly if you prefer offline music libraries or radio services instead.
Whatever your reason, Yafee is here to guide you through the exact steps to cancel without getting stuck in auto-renewal loops or surprise charges hitting your account.
The pricing landscape
Understanding what you are paying for helps you make a confident cancellation decision. Here are the current Boomplay plans available in Singapore:
| Plan | Price (SGD) | Billing cycle | Key features |
|---|---|---|---|
| One Day Subscription | $0.48 | 1 day | Unlimited downloads, ad-free listening, premium quality |
| Weekly Subscription | $1.78 | 7 days | Unlimited downloads, ad-free listening, premium quality |
| Monthly Subscription | $5.98 | 30 days | Most popular: unlimited downloads, ad-free listening, premium quality |
| Quarterly Subscription | $14.98 | 90 days | Unlimited downloads, ad-free listening, premium quality |
| Annual Subscription | $49.99 | 365 days | Best value: unlimited downloads, ad-free listening, premium quality |
| Free tier | Free | Ongoing | Ad-supported listening, limited features |
Prices vary by platform and promotional periods, so verify the exact amount before you commit to any plan. If you have been charged multiple times in a single billing cycle, document the dates and amounts-this is evidence of a billing error that Yafee can help you escalate.
Your consumer rights when cancelling Boomplay in singapore
Singapore's Consumer Protection (Fair Trading) Act protects you when you buy digital services, and understanding these protections strengthens your position if cancellation disputes arise.
What the law says about digital subscriptions
Under the Consumer Protection (Fair Trading) Act, Boomplay must provide you with accurate, transparent information about any subscription you purchase. The trader (in this case, Boomplay or the platform through which you subscribed) must disclose the full cost, billing frequency, contract duration and cancellation terms before you pay. This disclosure must be clear and accessible, not buried in terms and conditions.
However, there is no automatic 14-day cooling-off period for digital services if you have already accessed them. Once you start downloading songs or streaming premium content, your statutory right to a refund becomes limited under Singapore law. Consequently, you must act promptly if you wish to cancel and recover charges.
Your legal position: If Boomplay charged you without clear consent for auto-renewal, or if the service failed to disclose cancellation terms before billing, you have grounds to file a complaint with the Competition and Consumer Commission of Singapore (CCCS). The CCCS investigates unfair trading practices and can compel refunds or service adjustments.
Your leverage points
If Boomplay charged you without clear consent, or if auto-renewal happened despite your documented cancellation request, you have grounds to escalate to the CCCS. Keep screenshots of your cancellation attempts, billing statements, confirmation emails and any correspondence with Boomplay support. These records are your strongest tool if a dispute arises.
Document the date and time of every cancellation attempt, the method you used (email, in-app form, postal mail) and the response you received (or did not receive). This timeline demonstrates good faith on your part and establishes a pattern if Boomplay continues to charge you after you cancelled.
How to cancel Boomplay via the apple app store
If you subscribed to Boomplay through Apple's App Store on your iPhone or iPad, you must cancel through Apple's subscription settings, not through the Boomplay app itself. Deleting the app does not stop your auto-renewal payments.
Step 1: open settings and navigate to subscriptions
- Open the Settings app on your iPhone or iPad.
- Scroll down and tap Apps or look for your account name at the top of Settings.
- Tap App Store (or your Apple ID account settings, depending on your iOS version).
- You may see a prompt to sign in with your Apple ID; do so if required.
- Tap Subscriptions at the top of the App Store menu.
- This displays all active and expired subscriptions linked to your Apple ID.
Step 2: locate and select Boomplay
- Look for Boomplay in your active subscriptions list.
- You will see the renewal date, billing amount and status (e.g., "Renews on 15 January 2025").
- Tap Boomplay to open the subscription details screen.
- Do not confuse it with other music services; check the icon and name carefully.
Step 3: cancel the subscription
- Tap Cancel Subscription or Edit Subscription (the button text varies by iOS version).
- Apple will present options: you can downgrade to a free plan, pause temporarily or cancel outright.
- Confirm your cancellation by tapping Confirm or Cancel Subscription again when prompted.
- Apple will display a confirmation message: "Your subscription has been cancelled" or "Expires on [date]".
- Take a screenshot of the confirmation for your records.
- This screenshot proves cancellation and protects you if Boomplay continues to charge.
How to cancel Boomplay via google play store
If you subscribed to Boomplay through Google Play Store on your Android device, you must cancel through Google's subscription management portal, not the Boomplay app. Uninstalling the app will not stop your payments.
Step 1: open google play and access subscriptions
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Tap Manage your Google Account or Payments and subscriptions (varies by version).
- You may need to scroll down to find this option.
- Tap Subscriptions (or Payments and subscriptions then Subscriptions).
- This displays all active subscriptions linked to your Google account.
Step 2: locate and select Boomplay
- Scroll through your active subscriptions and tap Boomplay.
- You will see the next billing date, amount and auto-renewal status.
- Check the renewal date carefully; this is when your next charge will occur if you do not cancel immediately.
- If the renewal date is within 3 days, you may not receive a refund for the next cycle.
Step 3: cancel the subscription
- Tap Cancel subscription at the bottom of the subscription details screen.
- Google Play will present reasons why you might want to keep the subscription; this is optional feedback.
- Confirm your cancellation by tapping Cancel subscription again when prompted.
- Google Play will display a confirmation: "Boomplay subscription cancelled" or "Expires on [date]".
- Take a screenshot of the confirmation message for your records.
- This screenshot is your proof of cancellation and protects you from further charges.
How to cancel Boomplay via email or postal mail
If you subscribed directly through Boomplay's website or via an MTN mobile bundle, you must contact Boomplay support directly to cancel your subscription and prevent auto-renewal charges.
Step 1: gather your account information
- Log in to your Boomplay account on the web or in the app.
- Navigate to Account Settings or Profile.
- Note your email address, account username and phone number associated with the account.
- Boomplay support will use these details to verify your identity.
- Take a screenshot of your current subscription plan, renewal date and billing amount.
- This screenshot shows what you paid and when your next charge is due.
Step 2: draft your cancellation email
- Open your email client and compose a new message to Boomplay support.
- The support email address is typically [email protected] or found in Boomplay's account settings under "Contact Us".
- Write a clear subject line: "Cancel my Boomplay subscription - Account [your email or username]".
- A clear subject line ensures your email is not lost in support queues.
- Include the following in your email body:
- Your full name and account email address.
- Your account username or phone number.
- The subscription plan you currently hold (e.g., Monthly at $5.98).
- Your cancellation reason (optional but sometimes helpful).
- A clear statement: "I wish to cancel my Boomplay subscription effective immediately and request confirmation of cancellation."
- Request written confirmation of your cancellation.
- State: "Please reply with a confirmation email containing the cancellation date and the date of my final charge."
Step 3: send the email and follow up
- Send your cancellation email to Boomplay support.
- Use a personal email account that you monitor regularly, not a work email you may lose access to.
- Wait for a response within 5 business days.
- Boomplay support typically replies within this timeframe, though international support may be slower.
- If you do not receive a response within 7 days, send a follow-up email and note the original send date.
- This creates a documented record of repeated cancellation attempts.
- Save all email responses in a dedicated folder for evidence if you need to escalate.
- If Boomplay continues to charge you after cancellation, these emails prove you acted in good faith.
Step 4: cancel via postal mail (if email fails)
- If Boomplay does not respond to email within 10 business days, send a registered letter to their corporate address.
- Boomplay's registered office and mailing address is typically found on their website or in your account statement.
- Address your letter to "Customer Support - Subscription Cancellation" and include:
- Your full name, account email and account username.
- Your current subscription plan and the date of your last charge.
- A clear statement: "I hereby request cancellation of my Boomplay subscription effective immediately, dated [today's date]. Please confirm receipt and cancellation by email or letter."
- Keep a copy of the letter and the registered mail receipt.
- The postal receipt proves you made a cancellation request on a specific date; this is valuable evidence if a dispute arises.
- Wait 14 days for a response by post or email.
- If you receive no confirmation, contact the CCCS with your evidence.
How to cancel Boomplay via MTN mobile bundle
If you subscribed to Boomplay through an MTN Nigeria or MTN bundle, you must cancel through MTN's customer care, as MTN handles billing and auto-renewal on your behalf.
Step 1: contact MTN customer care
- Call MTN's customer support line on your MTN SIM card (typically *888# for MTN Nigeria or your local MTN support number).
- Or visit an MTN retail store with your ID and phone number.
- Inform them you wish to cancel your Boomplay subscription bundled with your MTN plan.
- Provide your phone number and the mobile number linked to Boomplay.
- Request a cancellation confirmation via SMS or email.
- MTN will send you a confirmation message showing the cancellation date and your final charge date.
Step 2: verify cancellation with Boomplay
- Log in to your Boomplay account and check your subscription status.
- It may take 24 to 48 hours for MTN to process the cancellation and notify Boomplay.
- Email Boomplay support to confirm that MTN has instructed them to cancel your subscription.
- Include your MTN phone number and the date MTN confirmed your cancellation request.
- Save the MTN SMS or email confirmation in a safe location.
- This is your primary evidence if MTN or Boomplay continues to charge you.
What happens after you cancel Boomplay
Cancellation takes effect immediately in most cases, though your access to premium features may continue until the end of your current billing cycle.
Your account after cancellation
After you cancel, Boomplay will typically allow you to access premium features (downloads, ad-free listening, high-quality audio) until your current billing period ends. For example, if you subscribed on 15 December with a monthly billing cycle and cancelled on 20 December, you retain premium access until 15 January. You will not be charged again if you cancelled before the renewal date.
After the billing period expires, your account automatically downgrades to the free tier, which includes ad-supported listening and limited features. Your saved playlists, history and preferences remain on your account, so you can return without losing your data if you reactivate later.
Checking for lingering charges
Monitor your payment method (credit card, debit card or mobile bill) for 2 billing cycles after cancellation. If Boomplay continues to charge you, it indicates either a failed cancellation or a technical error. Contact your bank or payment provider immediately to dispute the charge.
If you subscribed through Apple App Store or Google Play Store, you can also check the transaction history in Settings (Apple) or Google Play (Android) to verify the cancellation date and confirm no further charges appear.
Can you get a refund after cancelling Boomplay
Your refund eligibility depends on whether you cancelled before or after using premium features, your specific subscription plan and how long your billing cycle lasts.
Refund eligibility under singapore law
Under the Consumer Protection (Fair Trading) Act, digital services have no automatic cooling-off period if you have accessed them. Once you download a song, stream premium content or enable offline listening, you have consumed the service and lose the right to a refund. Consequently, Boomplay is not obligated by law to refund your subscription fee for the current billing cycle if you have used premium features.
However, you may have a refund claim if Boomplay charged you without your explicit consent or failed to disclose cancellation terms before billing. If you signed up for a free trial that auto-converted to a paid subscription, and Boomplay did not clearly inform you of the auto-renewal terms, you have grounds to request a refund and escalate to the CCCS.
How to request a refund
- Contact Boomplay support in writing (email or registered mail) within 30 days of the charge you dispute.
- Include your account details, the transaction date, the amount and your reason for the refund request (e.g., "Unauthorised auto-renewal charge" or "Free trial terms not disclosed").
- Request a full or partial refund and ask for a response within 14 days.
- A written request creates a documented record and triggers a formal response obligation under consumer protection guidelines.
- If Boomplay refuses or does not respond within 14 days, file a complaint with the CCCS.
- The CCCS investigates unfair trading practices and can compel Boomplay to refund charges if they breached the Consumer Protection (Fair Trading) Act.
Refunds via payment platforms
If Boomplay refuses your refund request, you can dispute the charge through your payment provider. If you subscribed via Apple App Store, contact Apple Support to dispute the transaction. If you used Google Play Store, contact Google Support. Both platforms have chargeback processes that can recover funds if you can demonstrate an unauthorized or unsatisfactory charge.
For charges via credit card or debit card, contact your bank and request a chargeback or reversal. Provide evidence: screenshots of your cancellation attempts, the CCCS complaint reference (if you filed one) and emails from Boomplay support. Most banks will investigate and reverse charges within 30 to 60 days if you demonstrate good faith.
Common mistakes to avoid when cancelling Boomplay
Cancellation is straightforward if you follow the correct steps, so take care to avoid these costly pitfalls.
Mistake 1: deleting the app instead of cancelling the subscription
Many Singaporeans delete the Boomplay app thinking this stops their subscription. It does not. Uninstalling the app leaves your auto-renewal active, and Boomplay will continue to charge your payment method on your renewal date. You must cancel through the App Store, Google Play Store or by contacting Boomplay directly.
Mistake 2: missing the cancellation deadline
Cancellation takes effect on your next billing date if you request it after the current renewal window closes. For example, if your monthly renewal is on the 15th of each month and you cancel on the 16th, you will be charged for the next month before the cancellation takes effect. Cancel within the first few days of your billing cycle to avoid an unwanted charge.
Mistake 3: not requesting written confirmation
If you cancel by email or phone and do not receive a confirmation message, you have no proof of your cancellation request. Boomplay's support team may lose your message or mark it as resolved without actually cancelling. Always request written confirmation (email or SMS) that specifies the cancellation date and your final charge date.
Mistake 4: confusing cancellation with downgrading
When you cancel a subscription through Apple or Google, you may be presented with an option to downgrade to a lower-tier plan. Downgrading does not cancel auto-renewal; it simply switches you to a cheaper paid plan with the same auto-renewal cycle. Select Cancel Subscription explicitly, not Downgrade or Change Plan.
Mistake 5: failing to monitor charges after cancellation
Do not assume your cancellation worked. Check your payment method or bank statement 2 to 3 days after your renewal date to confirm no charge appeared. If a charge does appear after cancellation, you have stronger grounds to dispute it if you act within 30 days of the unauthorized charge.
Comparison: Boomplay vs. other music streaming services in singapore
Understanding how Boomplay compares to rivals can help you decide whether cancellation makes sense, or whether switching services is the right move.
| Service | Monthly price (SGD) | Free tier | Offline downloads | Cancellation ease |
|---|---|---|---|---|
| Boomplay | $5.98 | Yes (ad-supported) | Premium only | Moderate (App Store/direct email) |
| Spotify | $8.99 | Yes (ad-supported) | Premium only | Easy (one-click via account settings) |
| Apple Music | $10.99 | No | Premium only | Easy (via Settings or Apple ID) |
| YouTube Music | $9.99 | Yes (ad-supported) | Premium only | Easy (via Google account settings) |
| Tidal | $12.99 | No | Premium only | Easy (via account settings) |
Boomplay is the most affordable premium option in Singapore at $5.98 per month, making it attractive for price-conscious listeners. However, if you prioritize ease of cancellation or superior playlist curation, Spotify and Apple Music offer simpler account management and lower barriers to unsubscribing. Yafee recommends comparing your actual usage against cost before deciding to switch: if you stream less than 10 hours per week, the free tier of Spotify or YouTube Music may serve you equally well.
When to escalate to the competition and consumer commission of singapore
If Boomplay refuses to cancel, continues to charge you after cancellation or fails to refund disputed charges, escalate your complaint to the CCCS.
Grounds for escalation
File a complaint with the CCCS if Boomplay has engaged in any of the following unfair trading practices:
- Charging you without clear, prior consent for auto-renewal.
- Failing to disclose subscription terms, billing frequency or cancellation procedures before charging.
- Continuing to charge you after you submitted a cancellation request (in writing or via the app).
- Refusing to provide written confirmation of cancellation when requested.
- Failing to respond to refund requests within a reasonable timeframe (typically 14 days).
How to file a complaint with the CCCS
- Visit the CCCS website at www.cccs.gov.sg.
- Navigate to "Lodge a Complaint" and select "File a Consumer Complaint".
- Prepare the following documents:
- Screenshots of all cancellation attempts (app, email, confirmation screens).
- Copies of all emails to and from Boomplay support.
- Bank or payment provider statements showing disputed charges.
- Evidence of the auto-renewal terms (screenshots from the app, confirmation emails).
- Dates and times of each cancellation attempt and Boomplay's response (or lack thereof).
- Fill out the online complaint form with:
- Your name, email and phone number.
- A clear description of what Boomplay did wrong (e.g., "Failed to cancel subscription despite written request on 10 January 2025").
- The amount you were charged and the dates of disputed charges.
- What outcome you seek (refund, cancellation confirmation, compensation).
- Attach all supporting documents and submit the complaint.
- The CCCS will acknowledge receipt within 2 business days and begin investigating within 30 days.
The CCCS has legal authority to investigate Boomplay for unfair trading practices and can compel refunds, service corrections or compensation if your complaint is upheld. The process is free for consumers and carries no financial risk to you.
Final checklist before and after cancelling Boomplay
| Task | Before cancellation | After cancellation |
|---|---|---|
| Screenshot your current subscription plan and renewal date | Yes | |
| Note your account email and username | Yes | |
| Download any offline playlists or check if your music is saved elsewhere | Yes | |
| Cancel through the correct platform (App Store, Google Play or direct email) | Yes | |
| Request and save written cancellation confirmation | Yes | |
| Monitor your payment method for unexpected charges | Yes (for 2 billing cycles) | |
| Verify that no charge appeared on your renewal date | Yes | |
| Keep all evidence (emails, screenshots, receipts) for 12 months | Yes | Yes |
How yafee can help you cancel Boomplay
Cancelling a subscription should be simple, but billing disputes and auto-renewal traps create unnecessary friction. Yafee has helped thousands of consumers cancel Boomplay, dispute unauthorized charges and recover money from unresponsive streaming services. Whether you need help drafting a cancellation email, escalating a complaint to the CCCS or disputing a charge through your bank, Yafee provides step-by-step guidance tailored to Singapore's consumer protection laws.
Visit Yafee.com to access cancellation templates, CCCS escalation guides and direct support for your specific Boomplay dispute. Yafee specializes in contract cancellation across all digital services, and our legal framework ensures your rights are protected from the moment you submit your cancellation to the moment Boomplay stops charging you.
Yafee is your advocate when companies ignore cancellation requests or continue billing after you unsubscribe. Take action today with Yafee.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
This letter is also available in other countries
Ready to cancel Boomplay?
Join over 30,000 users who already trust us.