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Frequently asked questions
Cancel Anghami: Step-by-Step Instructions
How to cancel Anghami in singapore: step-by-step guide and your consumer rights
Understanding Anghami and why cancellation matters
Anghami is a music streaming platform headquartered in the Abu Dhabi Global Market (ADGM) that specialises in Arabic, regional, and international music content. The service operates a freemium model: you can stream with advertisements at no cost, or upgrade to paid tiers that unlock offline downloads, ad-free listening, unlimited skips, and lyric access. Millions of users across the Middle East, North Africa, and beyond use Anghami daily. In Singapore, Anghami charges in SGD through your App Store or Google Play-typically between SGD 6.80 and SGD 15.00 per month depending on your chosen plan. If you have decided to end your subscription, Yafee walks you through the entire process with precision and clarity.
Common reasons to cancel
You might cancel Anghami for several legitimate reasons: you have found another streaming service that suits your music taste better, the monthly cost no longer fits your budget, you use the service infrequently, or you prefer a platform with a broader international music catalogue. Whatever your reason, cancellation should be straightforward. Yafee ensures you understand exactly how to exit your subscription without confusion or unexpected charges.
The financial impact of staying subscribed
If you subscribe to Anghami Plus (Monthly) at approximately SGD 6.80 to SGD 7.10 per month, you spend around SGD 81 to SGD 85 annually. Upgrading to Anghami Gold at SGD 10.90 to SGD 11.40 monthly means you invest over SGD 130 per year. Even sporadic use allows costs to accumulate rapidly. Cancelling as soon as you lose interest protects your budget and prevents recurring charges.
Your consumer rights when cancelling Anghami
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) grants you specific protections when purchasing subscription services, and Anghami must honour these rights regardless of where the company is headquartered.
The 14-day cooling-off period
Under the CPFTA, you have the right to cancel any distance contract (including digital subscriptions) within 14 days of your initial purchase and receive a full refund, provided you have not accessed or substantially used the service during that period. This is your statutory right. Anghami cannot waive this protection simply by stating "no refunds" in their terms and conditions.
If you purchased an Anghami subscription and discovered within 14 days that the service does not meet your expectations or the music library does not suit you, you can request a refund by contacting Anghami support directly. If Anghami refuses, you may escalate your complaint to the Consumers Association of Singapore (CASE), which enforces consumer protection standards across all distance contracts.
Protection against unfair contract terms
The CPFTA also protects you from unfair contract terms. If Anghami deliberately hides their cancellation process, uses ambiguous refund language, or makes cancellation unreasonably difficult, these practices may breach consumer law. Yafee recommends documenting all cancellation attempts and keeping screenshots of confirmation emails as evidence. This documentation strengthens your position if you later need to lodge a complaint with CASE.
Your rights after the 14-day window
Once you have used Anghami beyond 14 days, Anghami's standard no-refund policy for partial months generally applies. However, you always retain the right to cancel your subscription at any time. Cancellation stops future billing immediately, although you lose access to paid features after your current billing period ends.
Your legal position: You have the right to cancel Anghami without penalty at any time. Within 14 days of purchase and without substantial use, you are entitled to a full refund under the CPFTA. After 14 days, you can cancel at no penalty, but refunds for partial months do not apply. If Anghami refuses to process your cancellation or denies a refund you are entitled to, contact CASE for enforcement.
Methods to cancel Anghami based on your subscription platform
Anghami allows subscription through multiple platforms, and your cancellation method depends on where you subscribed.
Cancelling an apple app store subscription (iOS)
If you subscribed via Apple's App Store on an iPhone or iPad, you must cancel through Apple-not through Anghami directly. Apple processes all App Store subscription cancellations independently.
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID profile picture at the top of the screen.
- Select Subscriptions.
- Find and tap Anghami from the list of active subscriptions.
- Tap Cancel Subscription.
- Confirm your cancellation when prompted. Apple will display your final billing date.
Your access to paid Anghami features continues until the end of your current billing cycle. After that date, you revert to the free, ad-supported tier.
Cancelling a google play store subscription (Android)
If you subscribed via Google Play Store on an Android device, you cancel through Google Play-not through Anghami.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select Payments and subscriptions, then Subscriptions.
- Find and tap Anghami.
- Tap Cancel subscription.
- Follow the on-screen prompts to confirm cancellation.
Google Play will confirm your cancellation and specify your final date of access. Paid features remain available until that date expires.
Cancelling a direct Anghami web subscription
If you subscribed directly through the Anghami website (anghami.com) rather than through an app store, you cancel through your Anghami account.
- Visit anghami.com and log in with your account credentials.
- Navigate to Account Settings or Subscription Management.
- Locate your active subscription and select Cancel Subscription or Manage Subscription.
- Confirm the cancellation. Anghami will send a confirmation email to your registered address.
Keep this confirmation email as proof of cancellation. Your paid access ends at the conclusion of your current billing period.
What happens after you cancel Anghami
Cancelling Anghami is a clean break-there are no hidden steps or surprise charges if you follow the procedure carefully.
Immediate changes to your account
Once you cancel, Anghami stops charging your payment method. Your paid subscription remains active until the end of your current billing cycle (typically 30 days from your last charge). During this period, you retain full access to all premium features: offline downloads, ad-free listening, unlimited skips, and lyrics.
After your final billing date passes, your account automatically downgrades to Anghami's free tier. You can still use the app, but you will hear advertisements and face skip limitations. Your playlists and listening history remain saved in your account.
Reinstating your subscription
If you change your mind within 30 days of cancellation, you can reactivate your paid subscription directly through the Anghami app or website without losing your saved playlists or listening data. There is no penalty for reactivating. However, once you reactivate, you commit to a new billing cycle and charges resume immediately.
Verifying your cancellation
After cancellation, verify that your charge has stopped by reviewing your App Store, Google Play, or credit card statements 30 to 45 days later. If a charge appears after your final billing date, screenshot the evidence and contact Anghami support or your payment provider immediately. Yafee recommends keeping all cancellation confirmation emails in a separate folder for at least 12 months in case a billing dispute arises.
Anghami pricing and subscription tiers
Understanding Anghami's pricing structure helps you confirm which tier you currently hold and calculate your annual spend.
| Plan | Monthly cost (SGD) | Annual cost (SGD) | Key features |
|---|---|---|---|
| Free (Ad-supported) | SGD 0 | SGD 0 | Limited skips, ads, no offline downloads |
| Anghami Plus (Monthly) | SGD 6.80-7.10 | SGD 81-85 | Ad-free, unlimited skips, offline downloads |
| Anghami Plus (Annual) | N/A | SGD 72-80 | Ad-free, unlimited skips, offline downloads |
| Anghami Gold (Monthly) | SGD 10.90-11.40 | SGD 131-137 | Premium audio, lossless streaming, lyrics, priority support |
| Anghami Gold (Annual) | N/A | SGD 115-125 | Premium audio, lossless streaming, lyrics, priority support |
Refunds and billing disputes after cancellation
If you are entitled to a refund but Anghami has not processed it, you have clear steps to enforce your rights.
Requesting a refund within 14 days
If you cancel within 14 days of purchase and have not substantially used the service, you are entitled to a full refund under the CPFTA. Contact Anghami support at their cancellation address (listed at the end of this guide) and state your reason for requesting a refund. Include your order confirmation, subscription start date, and account email address. Request a written response within 14 days.
What to do if Anghami refuses your refund
If Anghami denies your refund claim or does not respond within 14 days, escalate your complaint to the Consumers Association of Singapore (CASE). CASE enforces the CPFTA and investigates breaches of consumer protection law. You can lodge a complaint online at case.org.sg or visit CASE in person. Provide CASE with copies of your cancellation request, Anghami's response (or lack thereof), your proof of payment, and your account details. CASE will contact Anghami on your behalf and seek to resolve the dispute.
Disputing charges with your payment provider
If charges continue after your cancellation date, contact your bank, credit card company, or digital wallet provider immediately. Report the charge as unauthorised or request a chargeback. Most payment providers investigate within 30 days and reverse fraudulent or disputed charges. Provide your payment provider with evidence of your cancellation (confirmation emails, screenshots of cancelled subscription status) to strengthen your case.
Common cancellation mistakes and how to avoid them
Cancellation is straightforward when you follow the correct process, but several common errors delay or prevent your exit from Anghami.
Mistake 1: cancelling in the wrong place
The most frequent error is attempting to cancel through Anghami customer support when you subscribed via Apple App Store or Google Play. App Store and Play Store subscriptions are independent of Anghami's website. You must cancel through the same platform where you subscribed. If you subscribed through Apple, cancellation through Anghami's website will not work. Return to your device settings and follow the Apple or Google cancellation steps outlined above.
Mistake 2: assuming cancellation is instant
After you cancel, Anghami continues billing until the end of your current billing cycle. If you cancel on day 15 of a 30-day cycle, you pay through day 30. This is standard practice and not an error. To avoid paying for a full month you do not use, cancel as soon as you decide to leave. Your paid access continues until your billing date, so you are not losing value by cancelling early.
Mistake 3: not keeping cancellation confirmation
Always save your cancellation confirmation email. If a charge appears on your statement after your final billing date, you need proof that you cancelled. Screenshot your App Store or Google Play cancellation confirmation, and file it alongside your cancellation email. This documentation is essential if you need to escalate to CASE or dispute a charge with your payment provider.
Mistake 4: deleting the Anghami app before confirming cancellation
Deleting the app from your device does not cancel your subscription. Uninstalling Anghami is a local action; the subscription remains active in your App Store or Google Play account. You will continue to be charged monthly until you formally cancel through your device settings or account dashboard. Always cancel first, then delete the app.
Comparing Anghami with alternatives
Before you cancel, you may want to consider whether another streaming service better suits your needs. This table compares Anghami with widely used music streaming platforms in Singapore.
| Service | Monthly cost (SGD) | Music focus | Offline downloads |
|---|---|---|---|
| Anghami Plus | SGD 6.80-7.10 | Arabic, regional, international | Yes |
| Spotify Premium | SGD 9.99 | International (limited Arabic) | Yes |
| Apple Music | SGD 9.99 | International (limited Arabic) | Yes |
| YouTube Music Premium | SGD 9.99 | International (limited Arabic) | Yes |
| Amazon Music Unlimited | SGD 8.99 | International (limited Arabic) | Yes |
If Arabic and regional music are your priority, Anghami remains the strongest option at the lowest price point. If you prefer an international catalogue with less Arabic content, Spotify or Apple Music offer broader selections, although at slightly higher cost. Yafee recommends comparing your current listening habits against each service's strengths before committing to a switch.
Cancellation checklist and final verification
Use this checklist to confirm you have completed all necessary steps and that your Anghami cancellation is permanent.
- Identify the platform where you subscribed (Apple App Store, Google Play Store, or Anghami website).
- Follow the cancellation steps for that specific platform as outlined above.
- Receive and save your cancellation confirmation email or screenshot your cancellation confirmation in your device settings.
- Verify the final billing date displayed in your cancellation notice.
- Confirm that no charges appear on your payment method after your final billing date (check 30 to 45 days later).
- If you are entitled to a refund within 14 days of purchase, submit a refund request to Anghami support with your order details and cancellation confirmation.
- If Anghami does not respond or refuses your refund, lodge a complaint with CASE (case.org.sg) within the applicable dispute window.
- Delete the Anghami app from your device if desired (optional-the app does not need to be installed for cancellation to take effect).
How to contact Anghami for support or escalation
If you encounter issues cancelling Anghami or need to pursue a refund claim, contact Anghami at their registered business address.
Anghami headquarters (ADGM): Abu Dhabi Global Market, Abu Dhabi, United Arab Emirates
For cancellation inquiries and refund requests, email Anghami support directly through your account dashboard or visit the Anghami website's help centre. If Anghami does not respond to your cancellation or refund request within 14 days, escalate your complaint to the Consumers Association of Singapore (CASE) at case.org.sg or visit their office in person.
Consumers Association of Singapore (CASE): 170 Ghim Moh Road, Singapore 279621. Telephone: 1800-6225 800. Email: [email protected]
CASE investigates breaches of the Consumer Protection (Fair Trading) Act and enforces your statutory rights. Yafee has helped thousands of consumers cancel subscription services by providing clear, legally grounded guidance. By following this step-by-step procedure and understanding your consumer rights, you can cancel Anghami with confidence and protect yourself from unexpected charges. Yafee remains your trusted source for subscription cancellation advice across all major music streaming platforms in Singapore.