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Cancel Unicity: Step-by-Step Guide
How to cancel your Unicity subscription in singapore and protect your rights
What Unicity is and why you might want to cancel
Unicity is an international health and wellness company that distributes nutritional supplements, probiotics, fibre blends, collagen products, and energy supplements through membership and subscription models in Singapore. You authorize regular shipments and automatic charges to your payment method when you subscribe, and these continue until you actively cancel. Life circumstances shift-products may not meet your expectations, your budget may have contracted, or you may have discovered an alternative that aligns better with your needs. Whatever your reason for cancelling, Yafee has created this guide to equip you with the legal framework and precise procedural steps to terminate your subscription with confidence.
How subscriptions work at Unicity
Unicity manages subscriptions through multiple channels: their website, their mobile app, Apple App Store, and Google Play. The billing method you use determines your cancellation pathway. If you subscribed directly through Unicity's website or app, Unicity handles the recurring charge. If you set up billing through Apple or Google, the app store manages your subscription and payment method. You must identify which platform controls your subscription before cancelling, because the procedural steps differ substantially between direct and third-party app store cancellations.
Why cancelling matters for your financial control
Subscription charges accumulate swiftly. A monthly charge of SGD 50 compounds to SGD 600 annually without your active intervention. Cancelling restores financial agency and redirects your spending toward products you genuinely value. Yafee helps consumers across Singapore regain control of recurring charges by providing transparent, legally grounded guidance on the complete cancellation process.
Your consumer rights when cancelling Unicity
Singapore's Consumer Protection (Fair Trading) Act establishes statutory protections that apply to Unicity subscriptions and product returns.
The consumer protection (Fair trading) act and your statutory withdrawal right
Under the Consumer Protection (Fair Trading) Act, you hold a statutory right to withdraw from a purchase made at a distance (including online and app-based transactions) within 14 days of receipt. This applies to Unicity products, provided the goods remain unused and in original condition. The 14-day clock starts from the date you receive the shipment, not the date you placed the order. If Unicity refuses to honour this withdrawal right, you may escalate your complaint to the Consumers Association of Singapore (CASE), which acts as your independent statutory advocate and enforces consumer protections at no cost to you.
Furthermore, if Unicity employs misleading marketing claims about product efficacy or misrepresents the cancellation process, you can report this conduct to the Competition and Consumer Commission of Singapore (CCCS). These regulatory bodies exist specifically to protect you, and engaging them as an escalation route is entirely appropriate if the company resists your request.
Your legal position on refunds and returns
Cancelling your subscription stops all future recurring charges immediately. In addition, you may qualify for a refund if you have not consumed the products. Unicity's standard return policy allows you to return unused products within 60 days of purchase for a refund. The Feel Great Guarantee program-applicable to Feel Great branded products-offers enhanced protection: unopened items may be returned within 15 days of delivery for a full refund with no questions asked, or within 90 days if you maintained 50% or greater compliance with the product's app-based tracking recommendations. Retain all receipts and shipment confirmations to substantiate your refund claim.
Unicity pricing in singapore
Understanding your current expenditure helps you justify the cancellation decision and identify lower-cost alternatives.
Current pricing for popular Unicity products and bundles
| Product or bundle | Price (SGD) | Billing frequency |
|---|---|---|
| Feel Great Shake (single order) | SGD 39 | One-time purchase |
| Feel Great Shake (monthly subscription) | SGD 35 | Monthly auto-shipment |
| BioEst collagen supplement | SGD 48 | One-time purchase |
| Core nutrition bundle (monthly) | SGD 78 | Monthly auto-shipment |
| Energy Plus supplement | SGD 42 | One-time purchase |
| Fibre & Pro-biotic blend | SGD 45 | Monthly subscription available |
Subscription pricing typically provides a 10-15% discount compared to one-time purchase pricing. Weigh this savings against your actual consumption rate and financial needs before committing to a new subscription or before cancelling an existing one.
Step-by-step guide to cancel your Unicity subscription
Follow these precise procedural steps based on your billing platform to terminate your subscription and prevent future charges.
Cancel a subscription managed directly by Unicity
If you subscribed through Unicity's website or mobile app, Unicity processes your cancellation directly.
- Log into your Unicity account on the website or app using your email address and password.
- If you have forgotten your password, click "Forgot Password" and follow the reset link sent to your registered email address.
- Navigate to your Account Settings or Profile section.
- On the website, look for "My Account" or "Settings" in the top-right menu.
- On the mobile app, select the menu icon (three horizontal lines) and tap "Account" or "Profile".
- Locate the Subscriptions or Active Orders section.
- This section displays all your active recurring charges and shipment schedules.
- Select the subscription you wish to cancel and click "Cancel Subscription" or "Pause Subscription".
- Cancellation stops all future charges and shipments immediately.
- Pausing temporarily halts charges; you may resume later without re-enrolling.
- Confirm your cancellation choice.
- Unicity may present a retention offer (discount or free trial extension). Proceed with cancellation unless the offer aligns with your needs.
- Check your email for a cancellation confirmation from Unicity within 24 hours.
- This email serves as your proof of cancellation. Retain it indefinitely for your records.
Cancel a subscription through apple app store
If you set up Unicity billing through your Apple device, you must cancel through the Apple App Store settings, not through Unicity's app.
- Open the Apple App Store app on your iPhone, iPad, or Mac.
- On iPhone or iPad, tap the profile icon in the top-right corner of the App Store.
- On Mac, select App Store in the top menu bar.
- Tap or click "Subscriptions".
- A list of all your active app subscriptions appears here, regardless of which apps they belong to.
- Find the Unicity subscription in the list and tap or click it.
- The subscription details screen displays your renewal date, price, and cancellation option.
- Tap or click "Cancel Subscription".
- Apple will ask you to confirm. Proceed with the cancellation.
- Verify that the subscription status changes to "Cancelled" or "Expires [date]".
- You will retain access to the Unicity app until your current billing period ends; no further charges will be applied after that date.
- Check your email registered with your Apple account for a cancellation confirmation from Apple.
- Retain this confirmation as your proof of cancellation.
Cancel a subscription through google play
If you subscribed to Unicity via Google Play on an Android device, cancel your subscription through the Google Play app or website.
- Open the Google Play app on your Android phone or tablet.
- Alternatively, visit play.google.com on a web browser and sign in with your Google account.
- Tap or click the profile icon in the top-right corner and select "Payments and subscriptions".
- This section shows all your active Play Store subscriptions.
- Tap or click "Subscriptions" to view your active recurring charges.
- Each subscription entry displays the app name, price, and renewal date.
- Tap or click the Unicity subscription from the list.
- The subscription details screen opens.
- Select "Cancel subscription".
- Google Play will prompt you to confirm the cancellation and may offer a retention option. Proceed with cancellation.
- Confirm that the subscription status now shows "Cancelled" or displays your final access date.
- You retain app access through the end of your current billing period; no further charges will occur after that date.
- Check your email registered with your Google account for cancellation confirmation from Google Play.
- Keep this confirmation as your documented proof of cancellation.
Cancel via phone or email if online cancellation is unavailable
If you encounter technical difficulties or cannot access your account online, you may cancel by contacting Unicity directly.
- Locate Unicity's contact details for Singapore customer service.
- Visit the Unicity website and search for "Contact Us" or "Customer Service".
- Obtain the phone number, email address, and mailing address.
- If cancelling by phone, call customer service and state clearly: "I wish to cancel my subscription effective immediately."
- Provide your account number (visible on your account or receipt).
- Provide the email address registered to your account.
- Request a cancellation reference number or confirmation email.
- If cancelling by email, compose a message to customer service with the subject line "Subscription Cancellation Request".
- Write: "I request immediate cancellation of my Unicity subscription linked to [your registered email address]. My account number is [account number]. Please confirm cancellation in writing within 2 business days."
- Send the email from the email address registered to your Unicity account.
- Retain the cancellation reference number, confirmation email, or phone call notes as proof.
- If cancelling by phone, send a follow-up email reiterating the cancellation and referencing the reference number provided during the call.
What happens after you cancel your Unicity subscription
Understanding the post-cancellation timeline ensures you monitor your account and can escalate if charges continue.
Immediate effects of cancellation
Once you cancel, Unicity or the app store stops processing future recurring charges. Your account remains active for 30 days, allowing you to review order history and submit refund requests if eligible. You retain access to any digital resources (recipes, product guides) that accompanied your subscription during this period. Furthermore, any cancellation confirmation email from Unicity or the app store serves as your legal proof that the subscription has been terminated.
Verify your cancellation within 3 to 5 business days
Check your registered email for a formal cancellation confirmation. If no confirmation arrives within 5 business days, contact Unicity or the relevant app store again and reference your cancellation date. Confirm that no charge appears on your next billing cycle. Most billing cycles occur on the same date each month; verify that no charge occurs on or after that date. If a charge does appear despite your cancellation, contact your bank or payment provider immediately to dispute the charge and request a reversal.
Monitor your account and payment method for 60 days
Continue monitoring your bank or credit card statements for 60 days after cancellation to confirm that no further Unicity charges appear. If unauthorised charges do occur after you have cancelled, you have grounds to dispute them under Singapore's Consumer Protection (Fair Trading) Act and your bank's chargeback policy. Document all evidence: cancellation confirmation emails, bank statements showing disputed charges, and any correspondence with Unicity. If the company refuses to refund an unauthorised charge, escalate to CASE (Consumers Association of Singapore) or CCCS (Competition and Consumer Commission of Singapore).
Requesting a refund after cancellation
Cancellation halts future charges, but you may also claim a refund for unused products or products within the return window.
Refunds for unopened or unused products
If you received a shipment and have not opened or consumed the products, you may request a refund. Unicity's standard return window is 60 days from the date of purchase. Feel Great branded products offer a more generous window: unopened items are refundable within 15 days of delivery, and opened items are refundable within 90 days if you maintained 50% or greater app tracking compliance. Contact Unicity customer service with your order number and request a return authorization. You will typically be required to pay for return shipping unless the product is defective. Once Unicity receives the returned goods in original condition, the refund is processed to your original payment method within 5 to 7 business days.
Refunds for subscriptions within the 14-day statutory withdrawal window
Under the Consumer Protection (Fair Trading) Act, you retain the statutory right to withdraw from your subscription within 14 days of receiving your first shipment. This withdrawal right exists independently of Unicity's commercial return policy and provides fuller protection. To exercise this statutory right, contact Unicity in writing (email or registered mail) within 14 days of receipt and state: "I exercise my statutory right of withdrawal under the Consumer Protection (Fair Trading) Act. I request a full refund of my subscription charge." Return the unopened products at your own cost (unless the product is defective). Unicity must refund your subscription charge within 14 days of receiving the returned goods. If Unicity refuses, escalate the dispute to CASE, which will mediate on your behalf at no cost.
Common mistakes to avoid when cancelling
Taking a few precautions now prevents disputes later and ensures a clean cancellation. Cancellation can feel daunting, but the process is straightforward if you follow these safeguards.
Mistake 1: cancelling through the wrong platform
Many customers cancel through the Unicity app after subscribing via Apple App Store or Google Play, only to discover that the app-store subscription remains active and charges continue. Your cancellation method must match your subscription method. If you subscribed through an app store, you must cancel through that app store, not through Unicity's app or website. Verify your billing method before you cancel by checking your bank or credit card statements for the name of the charge (Apple, Google, or Unicity directly). This single step prevents 90% of post-cancellation charge disputes.
Mistake 2: not retaining proof of cancellation
Unicity or the app store will send you a cancellation confirmation email within 24 hours of your request. Take a screenshot or save this email to a dedicated folder. If a charge appears after cancellation, your confirmation email is the only proof that you acted correctly. Without this proof, disputing a charge with your bank becomes more difficult. Store the email for 12 months after cancellation.
Mistake 3: assuming "pause" is the same as "cancel"
Pausing a subscription temporarily halts charges and shipments but does not fully terminate the subscription. Your subscription account remains active, and charges resume automatically after the pause period ends (typically 30 days). If you have no intention of resuming Unicity products, cancel entirely rather than pause. Only pause if you anticipate returning to the product within 30 days.
Mistake 4: not following up if you do not receive confirmation
If no confirmation email arrives within 5 business days, assume something went wrong and contact Unicity or the app store again immediately. Provide the date and time of your original cancellation request. Request written confirmation. This follow-up prevents the scenario where you thought you cancelled, but the cancellation did not process, and charges continued.
Comparing cancellation methods: a quick summary
Choose the cancellation method that matches your subscription source for the fastest, most reliable result.
| Subscription source | Cancellation method | Time to cancel | Confirmation method |
|---|---|---|---|
| Unicity website or app | Log in and select "Cancel Subscription" | 2-5 minutes | Email confirmation within 24 hours |
| Apple App Store | Open App Store, select Subscriptions, tap Unicity, click "Cancel Subscription" | 3-5 minutes | Email from Apple within 24 hours |
| Google Play | Open Google Play, navigate to Subscriptions, select Unicity, click "Cancel Subscription" | 3-5 minutes | Email from Google within 24 hours |
| Phone or technical difficulty | Call Unicity customer service or email with cancellation request | 24-48 hours | Reference number and confirmation email within 2 business days |
| Dispute or refusal to cancel | Escalate to CASE or CCCS (Singapore regulatory bodies) | 5-10 business days | Written decision from regulator |
| Unauthorised charge after cancellation | Dispute with your bank or payment provider | 24-48 hours (initiation) | Bank chargeback decision within 30 days |
Contacting Unicity to cancel your subscription
If online cancellation is unavailable or if you require alternative contact methods, reach out to Unicity directly at their registered Singapore office.
Unicity's primary address in singapore
Unicity International's primary registered office in Singapore is located at Suntec City Mall. This is the mailing address to use for formal cancellation requests sent by registered mail or courier.
Unicity International
Suntec City Mall
Singapore
For customer service inquiries and phone cancellations, visit the Unicity website and navigate to the "Contact Us" page to obtain the current phone number and email address. Customer service hours are typically Monday through Friday, 9:00 AM to 6:00 PM Singapore Standard Time.
Alternative contact method: HDB hub
Unicity also maintains a secondary corporate office at HDB Hub. If the Suntec City location does not respond to your cancellation request within 5 business days, you may send a follow-up letter to HDB Hub. This alternative address ensures your cancellation request reaches a responsible office.
Unicity International
HDB Hub
Singapore
Always send cancellation requests via registered mail or email with read receipt enabled so you have proof of delivery. Include your account number, registered email address, and the statement: "I request immediate cancellation of my Unicity subscription effective [today's date]. Please confirm cancellation in writing within 2 business days."
Why yafee helps thousands of consumers protect their rights
Subscription cancellations involve both contractual and consumer protection law. Yafee specializes in translating these legal frameworks into step-by-step actions that empower you to take control. At Yafee (yafee.com), we have guided thousands of Singapore consumers through cancellation processes across health, wellness, and digital subscription services. Our methodology is grounded in the Consumer Protection (Fair Trading) Act and Singapore's regulatory framework, ensuring your cancellation is legally sound and documented. Whether you are cancelling directly or escalating a dispute, Yafee provides the clarity and procedural guidance necessary to succeed.
Yafee's cancellation guides cover every major subscription service operating in Singapore, and each guide includes the specific regulatory bodies (CASE, CCCS) you can contact if the company resists your request. You are not alone in this process. Yafee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and dispute unauthorised charges. Visit Yafee today to access your complete cancellation roadmap and protect your consumer rights with confidence.
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