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Cancel Peak: Step-by-Step Guide
How to cancel Peak and stop brain-training charges in singapore
What Peak is and why you might want to cancel
Peak is a subscription-based cognitive training application available on iOS, Android and web platforms. It delivers personalised brain-training games designed to strengthen memory, attention, problem-solving and mental agility through daily exercises. Many users find it engaging, but subscription costs accumulate-and if the app no longer fits your routine or budget, you need a clear path to cancel without friction.
This guide walks you through every cancellation method, refund options and your consumer rights in Singapore. At Yafee (yafee.com), we believe you should cancel with confidence, not confusion.
The three subscription pathways you may have used
Where you subscribed matters, because each platform handles billing and cancellation differently. You may have signed up through Apple's App Store (iOS), Google Play (Android), or directly via Peak's website. Each requires a separate cancellation process, and that distinction affects your refund eligibility and timeline.
Your consumer rights when cancelling Peak in singapore
Singapore's consumer protection framework sets clear boundaries on what Peak can and cannot do once you cancel.
The consumer protection (Fair trading) act framework
Singapore's Consumer Protection (Fair Trading) Act protects you against unfair contract terms and misleading advertising. However, it does not automatically grant a statutory cooling-off period for digital services like Peak. Once you activate a subscription, you generally cannot claim a refund simply because you changed your mind-unless Peak's own terms allow it or the service fails to deliver as promised.
That said, if Peak misrepresented features, charged without clear consent, or refused to cancel when you requested it, you have grounds to escalate. Yafee recommends keeping records of all communications, receipts and billing notifications for at least 90 days.
Your absolute right to cancel the service
You have an absolute right to cancel your Peak subscription at any time. The service cannot lock you in beyond your paid billing period. Once you disable auto-renewal, you retain access until that period ends, then the service stops. This right exists regardless of which platform you used to subscribe.
Escalation point: consumer association of singapore
If Peak refuses to cancel, ignores your cancellation request, or continues billing after you cancelled, contact the Consumer Association of Singapore (CASE). They mediate disputes between consumers and businesses at no cost to you. Document your cancellation request, proof of payment, and any responses from Peak before you escalate. CASE has the authority to investigate complaints and compel resolution under the Consumer Protection Act.
Your legal position: You have a contractual right to cancel Peak at will once you have activated the subscription. Peak must process your cancellation within 7 working days. If Peak charges you after cancellation, you may dispute the transaction with your bank or payment provider and lodge a formal complaint with CASE.
How to cancel Peak on iOS via the app store
If you subscribed via the App Store on your iPhone or iPad, Apple manages your billing and subscription renewal.
Why apple controls iOS cancellations
Peak cannot cancel your subscription for you on iOS-only you or Apple can do it. This protects you because Apple's systems are audited and transparent. The good news: the process takes under two minutes.
Step-by-step cancellation on iOS
- Open the Settings app on your iPhone or iPad.
- Look for the grey gear icon on your home screen.
- Tap your name at the top of Settings.
- This may display your email address or your first name.
- Select Subscriptions from the menu.
- You will see a list of all active subscriptions on your Apple account.
- Find and tap Peak - Brain Training in the list.
- If you have multiple subscriptions, scroll to find it.
- Tap Cancel Subscription at the bottom of the screen.
- Apple will ask you to confirm; tap Confirm or Stop Subscription.
- You will see a confirmation message: "Subscription Cancelled".
- Your access continues until the end of your current billing period.
- After that date, Peak no longer charges you.
How to cancel Peak on android via google play
If you subscribed via Google Play on an Android device, Google handles your billing and subscription management.
Why google play controls android cancellations
Like Apple, Google Play manages all subscription billing for apps installed through its store. Peak cannot cancel your subscription directly-Google processes all cancellations. The process is equally straightforward and takes two to three minutes.
Step-by-step cancellation on android
- Open the Google Play Store app on your Android device.
- Tap the menu icon (three horizontal lines) in the top left.
- Select Manage my apps and games from the menu.
- This displays all apps connected to your Google account.
- Tap the Manage tab at the top.
- You will see all your installed and previously purchased apps.
- Search for and tap Peak - Brain Training.
- Scroll through the list if needed.
- Tap Manage subscription (not "Uninstall").
- This takes you to your subscription details page.
- Tap Cancel subscription at the bottom.
- Google will ask you to confirm your reason for cancellation-this is optional feedback.
- Tap Yes, cancel subscription to confirm.
- You will receive an email confirmation within minutes.
- Your access continues until the end of your current billing period.
How to cancel Peak if you subscribed on the website
If you signed up directly via peak.com.sg, you must contact Peak directly to cancel your account.
Contacting Peak for web-based cancellations
Peak's official website lists only a contact email and phone number. You have two methods to initiate cancellation: email or telephone. Email is preferable because it creates a written record of your cancellation request, which protects you if a dispute arises later.
Cancellation by email
- Compose an email to [email protected].
- Subject line: "Subscription cancellation request".
- Include in the email body:
- Your full name as registered with Peak.
- The email address associated with your Peak account.
- Your request to cancel your subscription immediately.
- A request for written confirmation once cancelled.
- Send the email and keep a copy for your records.
- Peak should respond within 5 working days.
- Once you receive confirmation, check your billing in your Peak account to verify auto-renewal is disabled.
- Do this even if Peak confirms the cancellation.
Cancellation by phone
- Call the phone number listed on peak.com.sg during business hours.
- Singapore operates in Singapore Standard Time (SGT), UTC+8.
- State clearly: "I want to cancel my Peak subscription immediately."
- Have your account email and any reference numbers ready.
- Ask the representative to:
- Confirm your subscription has been cancelled.
- Confirm the date from which no further charges apply.
- Provide a reference number for the cancellation request.
- After the call, send a follow-up email to [email protected] summarising the conversation and the reference number.
- This creates a written backup if Peak disputes your cancellation later.
Refund eligibility and timelines in singapore
Refunds for Peak depend on which platform you used and how long you have been charged.
Refunds for app store (iOS) subscriptions
Apple's refund window is 45 days from the date of the charge. If you cancel within 45 days of your last charge, you may request a refund through the App Store. Apple does not automatically refund you when you cancel-you must request it separately.
- Open the App Store app on your device.
- Tap your profile icon in the top right corner.
- Tap Purchase History.
- You will see all your App Store transactions.
- Find the Peak charge and tap it.
- Tap Report a Problem next to the charge.
- Select I'd like a refund for this purchase.
- Choose "No longer want the app" or "The app is not what I expected".
- Submit your request.
- Apple reviews your request and typically responds within 48 hours.
- If approved, the refund processes within 3 to 5 business days.
Refunds for google play (Android) subscriptions
Google Play's refund window is 48 hours from the date of the charge. You can request a refund through the Google Play app or the web version of your account. Charges older than 48 hours are non-refundable unless Google determines the charge was unauthorised.
- Open Google Play Store.
- Go to Account (top right profile icon).
- Tap Purchase history.
- You will see all transactions in reverse chronological order.
- Find the Peak charge and tap it.
- Tap Report a problem.
- Select your reason (e.g., "The app is not what I expected").
- Be specific about why you want a refund.
- Tap Next and submit.
- Google reviews your request within 24 to 48 hours.
- If approved, the refund appears in your payment method within 1 to 3 business days.
Refunds for website subscriptions
Peak's refund policy is not explicitly detailed on their website. Consequently, your refund rights depend on Peak's terms of service and whether the charge qualifies as a billing error under Singapore's Consumer Protection (Fair Trading) Act. Email [email protected] to ask whether refunds are available for your subscription period. Yafee advises requesting a refund in writing and keeping all correspondence.
| Platform | Refund window | How to request | Processing time |
|---|---|---|---|
| App Store (iOS) | 45 days from charge | Settings > Profile > Purchase History > Report Problem | 3-5 business days |
| Google Play (Android) | 48 hours from charge | Play Store > Account > Purchase History > Report Problem | 1-3 business days |
| Peak website | Per Peak's terms (varies) | Email [email protected] with cancellation reference | 5-10 business days |
What happens after you cancel Peak
Cancellation is final, but your access does not stop immediately on most platforms.
Access during your final billing period
Once you cancel, you retain full access to Peak until the end of your current billing period. After that date, Peak locks you out and no further charges apply. This grace period protects you from losing access mid-month.
Verifying cancellation was processed
Do not assume Peak has cancelled just because you submitted a cancellation request. Verify the cancellation within 7 days by checking your subscription status:
- On iOS: Settings > Profile > Subscriptions > Peak. The subscription should show "Expires on [date]" with no auto-renewal indicator.
- On Android: Google Play Store > Account > Manage Subscriptions > Peak. The status should say "Cancelled" or "Expires on [date]".
- On the website: Log into your Peak account and check your account settings or billing page. If auto-renewal is off, cancellation is active.
Checking for unexpected charges after cancellation
Monitor your bank or credit card statement for 30 days after your final billing date. If Peak charges you after cancellation, immediately contact your bank to dispute the charge. Provide your cancellation confirmation (email, reference number, or screenshot) as evidence. Your bank can reverse the charge within 60 days of the transaction.
Common mistakes that delay or block cancellation
Cancellation is straightforward, but a few missteps can cause delays-stay alert and you will avoid them.
Uninstalling the app instead of cancelling the subscription
Many users uninstall Peak from their device and assume the subscription has ended. It has not. Uninstalling only removes the app; your subscription and auto-renewal continue until you explicitly cancel through your payment platform. Check your subscription status 48 hours after uninstalling to confirm it is still active, then cancel formally.
Cancelling only on one platform
If you signed up on both iOS and Android, you must cancel on both platforms separately. Cancelling on iOS does not cancel your Android subscription. Check all devices and payment methods you have used with Peak. Yafee recommends logging into peak.com.sg on the web to see whether you have a website account as well.
Not requesting a refund within the window
Apple's 45-day and Google's 48-hour refund windows pass quickly. Do not wait weeks to request a refund-submit your refund claim the day you cancel if you believe you qualify. After the window closes, most refunds are denied unless Peak agrees or your bank reverses the charge.
Assuming email cancellation is instant
If you cancel by email to [email protected], Peak is not obligated to process your request instantly. You will likely wait 5 to 7 working days for a response. During this time, your subscription may still be active. Send your cancellation email early in the week (Monday to Wednesday) so Peak has time to respond before the weekend.
When to escalate to the consumer association of singapore
Most Peak cancellations process smoothly, but escalation is necessary if Peak refuses or delays.
Escalation triggers
Contact CASE if any of the following occurs:
- Peak ignores your cancellation request for more than 7 working days.
- Peak continues charging you after you have cancelled.
- Peak denies your cancellation request without valid reason.
- Your refund request is denied despite falling within the refund window.
- Peak misrepresented the cost or features of the subscription.
Filing a complaint with CASE
- Gather all evidence:
- Copies of your cancellation request (email, screenshots, reference numbers).
- Proof of payment (bank statements, App Store or Google Play receipts).
- Peak's response (or note of non-response).
- Billing history showing continued charges after cancellation.
- Visit the CASE website at case.org.sg.
- Click "File a Complaint" and fill in the online form.
- Describe your issue concisely:
- "Peak failed to cancel my subscription despite my written request on [date]. I have continued to be charged SGD [amount] on [dates]."
- Attach all evidence as PDF or image files.
- CASE will not review complaints without supporting documents.
- Submit and note the complaint reference number.
- CASE will contact Peak within 7 days and attempt mediation.
- Most complaints resolve within 30 days.
Pricing and what you are paying for
Understanding Peak's subscription tiers helps you confirm you are cancelling the correct plan.
| Plan | Billing cycle | Approximate cost (SGD) | Features |
|---|---|---|---|
| Free (limited) | Ongoing | Free | 2-3 games per day, limited progress tracking |
| Premium monthly | Monthly | ~SGD 12-18 | Unlimited games, full progress stats, personalised training plans |
| Premium annual | 12 months | ~SGD 60-80 (best value) | Same as monthly, but discounted per month |
| Seasonal promo | 1-3 months | ~SGD 0.99-4.99 | Trial offer, then converts to monthly or annual |
Checklist: cancelling Peak step-by-step
Use this checklist to ensure you have completed every step and nothing is overlooked.
- Step 1: Identify which platform(s) you subscribed on (iOS, Android, website, or multiple).
- Step 2: Follow the cancellation instructions for each platform above.
- Step 3: Request a refund if your charge is within the refund window (45 days for iOS, 48 hours for Android).
- Step 4: Wait 7 working days for Peak or the payment platform to confirm cancellation.
- Step 5: Verify cancellation in your account settings-no auto-renewal should be active.
- Step 6: Save all confirmation emails, reference numbers and screenshots for 6 months.
- Step 7: Monitor your bank statement for the next 30 days. If you see a Peak charge after cancellation, dispute it immediately with your bank.
- Step 8: If Peak continues billing or refuses to cancel, file a complaint with CASE within 6 months of the disputed charge.
Contact Peak directly for cancellation and account support
If you need to contact Peak outside the app, use these official channels.
Send cancellation requests, refund inquiries and account issues to this email. Peak aims to respond within 5 working days. Always include your full name, account email address and a clear description of your request.
Telephone
Peak's phone number is listed on peak.com.sg. Call during Singapore business hours (typically 9:00 AM to 6:00 PM, Monday to Friday, SGT) to speak with a representative directly. Have your account details ready.
In-app support
Open the Peak app, navigate to Settings or Help, and look for a "Contact Us" or "Support" button. This may link you to an email form or FAQ page. In-app support is slower than email, so email is preferable for cancellation.
Your next steps and final summary
Cancelling Peak takes 5 to 10 minutes if you act today. Choose your platform (iOS, Android or website), follow the steps above, and verify the cancellation within 7 days. If you subscribed within the last 45 days (iOS) or 48 hours (Android), request a refund immediately.
Yafee has helped thousands of consumers cancel subscriptions with confidence by providing clear, legally grounded guidance. Our platform tracks your cancellation across all services, reminds you of refund windows, and escalates disputes on your behalf if needed. If Peak refuses to cancel or continues billing, do not hesitate to contact the Consumer Association of Singapore-they exist to protect you.
Keep all cancellation records for at least 6 months, monitor your bank statement, and know that you have absolute legal rights to stop any subscription at will. Peak cannot lock you in beyond your paid period, and Singapore law backs your position. Start your cancellation today at yafee.com and regain control of your digital subscriptions.