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Frequently asked questions
Cancel Peak: The Right Way to Protect Your Wellness Spending
How to cancel Peak and protect your wellness spending in south africa
What Peak is and why cancellation matters
Peak is a subscription-based health and wellness application that delivers personalised self-care routines, habit tracking and tailored recommendations through a mobile app and web platform. The service offers a free tier with limited features and advertising, alongside a paid Peak Pro subscription that unlocks full access to analytics, journals, timers and streak tracking.
You may decide to cancel Peak for several reasons: the subscription no longer aligns with your daily routine, you have found a competing application that delivers better results for you, or the monthly cost of R199.99 or annual fee of R599.99 simply does not deliver the value you expected. Your cancellation is a straightforward process when you understand the legal framework governing digital subscriptions in South Africa and the specific steps required on your platform. Yafee has helped thousands of consumers navigate subscription cancellations and understand their rights, and this guide will walk you through every step.
Peak's subscription structure in south africa
Peak operates across three distinct platforms: Apple's App Store (iOS), Google Play (Android), and direct web purchases through Peak's own payment system. Each platform processes subscriptions and cancellations differently, which means your first action must be identifying where you actually subscribed. If you subscribed via the App Store, Apple processes your cancellation and refund requests. If you subscribed via Google Play, Google handles those functions. Direct web purchases through Peak's website route directly to Peak's support team.
Why billing cycles and cancellation timing matter
Peak's billing renews automatically on your subscription date each month or year, depending on your plan. If you wait until the day before renewal, you risk missing the cancellation window and incurring an unexpected charge. We recommend cancelling at least 24 to 48 hours before your next billing date to ensure your cancellation takes effect before the payment processes. Most platforms require you to disable auto-renewal rather than delete your account outright, so understanding that distinction is critical to avoiding accidental re-subscription.
Peak's pricing and plans in south africa
Below are the current subscription plans and pricing for Peak in South Africa, as confirmed on the App Store.
| Plan | Price (ZAR) | Billing cycle | What you receive |
|---|---|---|---|
| Peak Pro Monthly | R199.99 | Monthly | Full access to habit tracking, timers, journals, analytics and streaks |
| Peak Pro Annual | R599.99 | Yearly | Same full features, charged once per year (represents better value) |
| Peak Free | Free | Ongoing | Limited access, advertising shown, basic features only |
Always confirm the final price in your app store before you purchase, as pricing can vary by region and currency fluctuations. If you subscribed to the annual plan at R599.99, cancelling mid-year will not automatically refund the unused portion unless Peak or your payment platform agrees to a discretionary refund based on your specific circumstances.
Your consumer rights in south africa
South African consumer law establishes specific protections when you subscribe to digital services, though digital subscriptions receive different treatment than physical goods.
The cooling-off period and its limitations for digital services
Under South Africa's Consumer Protection Act (Act 68 of 2008) and the e-commerce regulations that follow from it, you normally hold a 14-day right to cancel certain online purchases and receive a refund. This cooling-off period, however, explicitly excludes digital services that you have already accessed or downloaded. Since Peak grants you immediate access to the application and its features the moment you subscribe, the statutory 14-day cooling-off right does not apply once you have begun using the service.
This means if you subscribed yesterday and used Peak today, a statutory 14-day refund is unlikely under consumer protection law. Your only refund option is to request a discretionary refund directly from Peak or your payment processor (Apple or Google) and hope they approve it on grounds of goodwill or service failure.
Your legal position regarding cancellation
You hold the right to cancel your Peak subscription at any time, as South African consumer law does not permit vendors to lock consumers into indefinite subscription arrangements without an exit mechanism. However, you do not hold an automatic right to a refund of fees already paid, particularly if you have accessed the service. Your cancellation right is separate from your refund right. You can cancel the auto-renewal immediately, but reclaiming payment requires either Peak's discretionary approval or escalation to the National Consumer Commission (NCC) if Peak refuses to engage with your complaint. Yafee recommends documenting your cancellation request and any response from Peak, as this evidence is essential if you need to escalate.
How to cancel Peak on iOS (Apple app store)
Cancelling your Peak subscription on iOS requires you to manage your App Store subscription settings rather than cancelling within the Peak application itself.
Step 1: open your apple ID settings
- Open the Settings app on your iPhone or iPad
- The app displays a grey gear icon
- Tap your name at the top of the Settings screen
- You must be signed into the Apple ID account used for your Peak subscription
Step 2: access your subscriptions
- Tap "Subscriptions" (or "Subscriptions and purchases" in older iOS versions)
- This option appears below "Media and Purchases"
- You will see a list of all active subscriptions linked to your Apple ID
Step 3: select Peak and cancel
- Locate "Peak" in your subscriptions list and tap it
- If Peak does not appear, you may not have an active subscription, or it may be linked to a different Apple ID
- Tap "Cancel Subscription" (or "Cancel Free Trial" if you are cancelling a trial)
- Apple may display offers to retain you; you can dismiss these and proceed with cancellation
- Confirm the cancellation when Apple prompts you
- Your cancellation takes effect immediately, though you retain access until the end of your current billing cycle
Step 4: verify your cancellation
- Return to your Subscriptions list and confirm Peak no longer appears, or appears with a "Manage" button only
- If Peak still shows "Renews on [date]", the cancellation did not process; repeat the steps above
- Take a screenshot of your subscription list for your records
How to cancel Peak on android (Google play)
Cancelling your Peak subscription on Android requires you to access the Google Play Store app and manage your subscriptions there.
Step 1: open google play store
- Open the Google Play Store app on your Android device
- You must be signed into the Google account used for your Peak subscription
- Tap the profile icon in the top-right corner
Step 2: navigate to your subscriptions
- Tap "Manage subscriptions"
- This option appears in the dropdown menu under your profile icon
- You will see a list of all active and inactive subscriptions
Step 3: select Peak and cancel
- Locate "Peak" in your subscriptions list and tap it
- If Peak does not appear, check that you are signed into the correct Google account
- Tap "Cancel subscription"
- Google may display retention offers or reasons why you might stay subscribed; you can skip these
- Select your reason for cancellation if prompted (this is optional)
- Your feedback helps Google and Peak understand customer needs
- Confirm the cancellation
- Your cancellation takes effect immediately, but you retain access until the end of your current billing cycle
Step 4: verify your cancellation
- Return to your subscriptions list and confirm Peak no longer appears under active subscriptions
- It may appear under "Expired subscriptions" with a date showing when the subscription ended
- Take a screenshot of your subscriptions list for your records
How to cancel Peak via direct web subscription
If you subscribed to Peak directly through their website rather than through an app store, you must cancel through Peak's account settings or contact their support team.
Step 1: log into your Peak account
- Visit Peak's website or open the Peak app on your device
- You must be signed into the account associated with your subscription
Step 2: access account settings
- Tap your profile icon or avatar (typically located in the top-left or top-right corner)
- This opens your account menu
- Tap "Settings" or "Account Settings"
- This section displays your subscription status and billing information
Step 3: find and cancel your subscription
- Locate "Subscription" or "Billing" in your account settings
- This section shows your current plan, renewal date and payment method
- Tap "Cancel Subscription" or a similar option
- Peak may ask you why you are cancelling; your response is optional but can help them improve the service
- Confirm the cancellation when prompted
Step 4: contact Peak support if cancellation fails
- If you cannot locate a cancellation option in your account settings, contact Peak's support team directly
- Look for an email address or contact form on Peak's website
- Send a clear email stating: "Please cancel my Peak subscription effective immediately" and include your account email address
- Request written confirmation of your cancellation
- Retain a copy of your cancellation request and Peak's response for your records
Refunds and what to expect after cancellation
Understanding Peak's refund policy and what happens after you cancel is essential to protecting your money.
Refund eligibility and the discretionary refund process
Peak's refund policy depends on when you subscribed and whether you accessed the service. If you subscribed to Peak and immediately cancelled without using the app, you may qualify for a discretionary refund within 24 to 48 hours of subscription. However, if you have accessed the service, Peak and its payment processors (Apple and Google) typically classify your purchase as a consumed digital good and do not offer refunds.
To request a discretionary refund, contact Peak's support team in writing and explain why you believe a refund is justified. Common grounds include: the service failed to deliver its advertised features, you cancelled within a very short timeframe and did not use the service, or you subscribed by mistake. Yafee advises keeping your request factual and specific, as vague complaints are rarely successful.
What happens to your data after cancellation
After you cancel Peak, you retain access to the app and your existing data (journals, habit logs, analytics) until the end of your current billing cycle. Once your billing cycle expires, Peak may restrict your access to the app and its features, or delete your data according to their privacy policy. Before you cancel, export or screenshot any data you wish to retain, as recovery after deletion is unlikely.
Auto-renewal and the importance of verification
Cancelling your Peak subscription does not delete your account. It disables auto-renewal, which means you will not be charged again after your current billing cycle ends. Your account remains active and can be reactivated by re-subscribing if you choose. If you receive an unexpected charge after cancelling, contact your payment processor (Apple, Google or your bank) immediately and file a dispute.
Common mistakes to avoid when cancelling Peak
Cancelling a subscription requires attention to detail, and small oversights can result in unexpected charges or frustration. Here are the most common errors South African consumers make.
Mistake 1: deleting the app instead of cancelling the subscription
Deleting the Peak app from your phone does not cancel your subscription. Auto-renewal continues, and your payment method is charged on your next billing date. You must cancel the subscription itself through the App Store, Google Play or Peak's website, regardless of whether the app is installed on your device.
Mistake 2: cancelling too close to your renewal date
If you cancel on the day before your renewal date, the system may process your payment before your cancellation request takes effect. To be safe, cancel at least 48 hours before your renewal date. Check your confirmation email or subscription settings to confirm the exact date you are next charged.
Mistake 3: losing track of your cancellation confirmation
After you cancel, your payment processor sends a confirmation email or notification. Save this confirmation and screenshot your subscription settings showing the cancellation. If a dispute arises, this evidence proves you took action to cancel. Without it, you have no proof, and your refund claim becomes harder to substantiate.
Mistake 4: assuming a refund is automatic
Cancellation and refund are two separate actions. Cancelling stops future charges, but does not recover money you have already paid. Request a refund explicitly if you believe you qualify. Peak or your payment processor will not refund you unless you ask.
After cancellation: what to do next
Once you have cancelled Peak, take these steps to ensure your cancellation is complete and your money is protected.
Verify your cancellation status
Log back into your subscription settings 24 hours after cancellation and confirm that Peak no longer appears on your active subscriptions list. If it still shows as active, repeat the cancellation steps. Set a calendar reminder for your final access date (the end of your current billing cycle) to confirm you retain access until that date.
Monitor your payment method
Review your credit card or bank statement for the next 30 days to ensure Peak does not charge you again. If an unexpected charge appears, contact your bank or payment provider immediately and dispute the transaction. Provide your cancellation confirmation email as evidence.
Escalate to the national consumer commission if Peak refuses to refund
If Peak refuses your refund request and you believe you have grounds for a complaint under the Consumer Protection Act, escalate to the National Consumer Commission (NCC), South Africa's official consumer protection authority. The NCC investigates complaints about unfair contract terms, failure to deliver services and unfair pricing practices. You can file a complaint online at the NCC website or by contacting them directly. Include your cancellation confirmation, payment proof and Peak's refusal email in your complaint. Yafee recommends documenting every step of this process, as it strengthens your case.
Comparison table: cancellation methods by platform
This table summarises the cancellation process across all Peak subscription platforms in South Africa.
| Platform | Where to cancel | Typical timeframe | Refund eligibility |
|---|---|---|---|
| Apple App Store (iOS) | Settings > [Your Name] > Subscriptions > Peak > Cancel | Immediate (access until cycle end) | Discretionary within 24-48 hours of purchase |
| Google Play (Android) | Google Play Store > Profile > Manage subscriptions > Peak > Cancel | Immediate (access until cycle end) | Discretionary within 24-48 hours of purchase |
| Peak website | Account Settings > Subscription > Cancel | Immediate if system available; contact support if not | Discretionary at Peak's discretion |
Key takeaways and your next steps
Cancelling Peak is a straightforward process when you follow the correct steps for your subscription platform. Your legal right to cancel is protected by South African consumer law, though your right to a refund depends on whether you have accessed the service and Peak's discretionary judgment. Act at least 48 hours before your renewal date, cancel through the correct platform, verify your cancellation within 24 hours, and monitor your payment method for the next 30 days.
If Peak refuses a refund you believe you deserve, escalate to the National Consumer Commission with your cancellation confirmation and payment evidence. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover funds, and this guide equips you with the legal framework and practical steps to protect your wellness spending. Visit yafee.com for additional subscription cancellation guides, or contact Yafee directly if you encounter resistance from Peak during your cancellation process. Your right to cancel is clear, and Yafee's tools and resources ensure you exercise that right confidently and completely.
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