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Cancel Numan: The Right Way to Stop Your Subscription
How to cancel Numan in singapore: your complete guide to stopping men's health subscriptions
Understanding Numan and your cancellation rights
Numan is a digital health platform that delivers online medical consultations, prescriptions, and treatment plans focused on men's health, covering hair loss, sexual health, weight management, and testosterone replacement therapy. You complete an online assessment, receive a personalised treatment plan from a licensed clinician, and medications are shipped directly to your address in Singapore.
Many users discover that the treatment commitment does not align with their lifestyle, budget, or health outcomes. If you are considering cancellation, Yafee has built this guide to walk you through every step, help you avoid hidden charges, and protect your consumer rights under Singapore law.
When cancellation makes sense
You should cancel Numan if you have finished your treatment course, experienced side effects, found a more affordable alternative, or simply wish to pause your subscription while you assess progress. Whatever your reason, cancelling promptly prevents unwanted renewals and protects your financial position.
Why the two-step cancellation process matters
Numan bundles clinical care with pharmaceutical dispatch. Cancelling through the App Store or Google Play alone does not stop Numan from shipping your next batch of medication. You must follow Numan's internal cancellation process separately. Many customers cancel only on their device store, then discover they have been charged and receive unwanted medication weeks later. Yafee strongly recommends completing both cancellations in order to fully stop your subscription.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act protects you when purchasing goods and services, including digital health subscriptions.
Key protections that apply to your Numan subscription
The Consumer Protection (Fair Trading) Act requires traders to act honestly and fairly. If Numan charges you after cancellation, fails to honour a refund promise, or delivers faulty medication, you have grounds to escalate to the Consumer Association of Singapore (CASE). Numan must also provide clear terms before you subscribe; if their cancellation process is deliberately hidden or unclear, that breaches the Act.
Additionally, prescription medications in Singapore are regulated by the Health Sciences Authority (HSA). If you receive damaged, expired, or incorrectly dispensed medication, HSA complaints carry regulatory weight and often prompt faster resolution than customer service alone.
Your legal position if cancellation is refused
You are entitled to cancel your subscription at any time. Under the Consumer Protection (Fair Trading) Act, traders must honour cancellation requests within a reasonable timeframe. If Numan refuses cancellation, continues charging after you cancel, or denies a refund you believe you are entitled to, you have the right to lodge a formal complaint with CASE. This Act also requires Numan to disclose cancellation terms clearly before you purchase; failure to do so strengthens your position.
When to escalate to the consumer association of singapore
If Numan refuses cancellation, continues charging after you cancel, or denies a refund you believe you are entitled to, lodge a formal complaint with the Consumer Association of Singapore. CASE offers free mediation and can pressure traders to comply with consumer law. Visit case.org.sg or call 6100 0315 to file a complaint. Prepare your subscription agreement, proof of cancellation attempts, and evidence of charges after cancellation.
Primary cancellation methods for Numan
You have two essential routes to cancel: through your device's app store (if you subscribed via Apple App Store or Google Play) and directly via Numan's website or customer service.
Cancelling through apple app store
- Open the App Store on your iPhone or iPad.
- Tap your profile icon in the top right corner.
- Select "Subscriptions".
- Find Numan in your active subscriptions list.
- Tap "Cancel Subscription" and confirm.
- Retain your cancellation confirmation screen as proof.
This step stops App Store billing but does not alert Numan to halt medication dispatch. You must complete the second step below to fully stop your subscription.
Cancelling through google play store
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Payments and subscriptions".
- Tap "Subscriptions".
- Find Numan and tap it.
- Tap "Cancel subscription" and confirm.
- Save your cancellation confirmation as evidence.
As with Apple, this stops platform billing only. Numan's independent system will continue to process medication orders unless you also cancel directly with Numan.
Cancelling directly with Numan via their website or app
- Log into your Numan account on numan.com or through the Numan app.
- Navigate to "Account Settings" or "Subscriptions".
- Select the option to cancel or suspend your subscription.
- Confirm any reason for cancellation if prompted.
- Receive and save your cancellation confirmation email.
- Verify that your account shows "Cancelled" or "Suspended" status.
This step is critical. Without it, Numan may continue to charge and dispatch medication. The confirmation email serves as legal proof that you initiated cancellation.
Cancelling by contacting Numan directly
If you cannot cancel through the app or website, contact Numan at their registered office:
Numan Limited
Eastcastle Street
London, United Kingdom
Send a formal cancellation email stating your full name, account email, order history reference, and explicit request to cancel all subscriptions and medication shipments effective immediately. Request written confirmation of cancellation. Yafee advises using registered email or keeping a screenshot of sent confirmation, as this provides legal evidence should a dispute arise.
Understanding Numan pricing and refund policies
Your entitlement to a refund depends on when you cancel and the terms stated in your subscription agreement.
| Timing of cancellation | Your refund entitlement | Notes |
|---|---|---|
| Before first medication shipment | Full refund (14-day cooling-off period) | Consumer Protection (Fair Trading) Act provides a 14-day right of withdrawal from distance contracts |
| Within 30 days of first shipment | Partial refund or credit (varies by Numan terms) | Check your subscription agreement for unused medication refund policy |
| After 30 days, within contract period | No refund, but cancellation stops future charges | Medication already shipped is non-returnable unless faulty |
| Monthly subscription cancelled mid-cycle | Depends on Numan's billing date and refund policy | Yafee recommends cancelling shortly after your billing date to minimise wastage |
| Damaged, expired, or incorrect medication received | Full refund or replacement | Health Sciences Authority (HSA) regulations require traders to supply safe, fit-for-purpose goods |
Your 14-day right of withdrawal under the Consumer Protection (Fair Trading) Act applies to distance contracts (subscriptions purchased online). If you cancel within 14 days of purchase and before the first shipment, you are entitled to a full refund of all fees paid, with no questions asked. If Numan refuses this refund, escalate to CASE immediately.
What happens after you cancel
Cancellation does not happen instantly, and understanding the timeline protects you from unexpected charges.
Immediate actions after cancellation
- Monitor your bank or credit card for any further charges from Numan.
- Check your email for confirmation of cancellation from both the App Store and Numan.
- Log into your Numan account to verify that your subscription status shows "Cancelled".
- Take screenshots of cancellation confirmations for your records.
Timeline for cessation of charges and shipments
App Store cancellations typically take effect at the end of your current billing cycle, which may be up to 30 days away. If you cancel on day 5 of a 30-day cycle, you may be charged for the full month. Cancelling with Numan directly may take 5-10 business days to process. During this period, Numan may dispatch medication already in the queue. Accept and refuse delivery if the order appears after your cancellation date, or contact Numan immediately to block the shipment.
If you receive medication after cancellation
If Numan ships medication after you have successfully cancelled, you are not obliged to accept or pay for it. Refuse delivery or return the package unopened. Document this refusal with photos or delivery tracking confirmation. Email Numan to request an immediate refund, citing your cancellation date. If Numan refuses, lodge a complaint with CASE within 6 months.
Common mistakes to avoid when cancelling
Most cancellation problems are preventable. Take these steps to protect yourself and ensure your cancellation is processed smoothly.
Cancelling only through the app store without contacting Numan
This is the single most common mistake. App Store cancellation stops your billing through Apple or Google but does not tell Numan to stop shipping medication. You must cancel directly with Numan to fully stop your subscription. Yafee recommends completing both cancellations on the same day and keeping evidence of both.
Not requesting written confirmation of cancellation
If Numan charges you after cancellation and you have no proof that you cancelled, you will struggle to recover the money. Always request a cancellation confirmation email and take screenshots. If contacting Numan by phone, follow up with an email stating "Confirming our call on [date] regarding cancellation of my subscription, reference [account details]".
Cancelling during your billing cycle without checking the date
If you cancel on day 1 of a monthly cycle, you may still be charged for the full month. Yafee advises cancelling shortly after your monthly billing date to minimise charges. Check your last invoice to identify when you are next billed, then cancel immediately after that charge appears.
Ignoring unexpected charges after cancellation
If Numan charges you weeks after you cancelled, do not assume the charge will reverse automatically. Contact Numan immediately with proof of your cancellation and demand a refund. If Numan does not refund within 14 days, lodge a chargeback with your bank or escalate to CASE. The longer you wait, the harder it is to recover the money.
Forgetting to check your account status after cancelling
Log into your Numan account a few days after cancellation to verify that your subscription shows as "Cancelled" or "Suspended". If your account still shows as active, contact Numan immediately. This simple check prevents surprise charges.
Practical checklist for cancelling Numan
Use this checklist to ensure you have completed every cancellation step and protected yourself from future charges.
| Step | Action | Status |
|---|---|---|
| 1 | Note your Numan account reference number and email address | ☐ Done |
| 2 | Cancel subscription through App Store or Google Play (take screenshot) | ☐ Done |
| 3 | Cancel directly with Numan via their app, website, or email | ☐ Done |
| 4 | Save all cancellation confirmation emails | ☐ Done |
| 5 | Log into Numan account to verify status shows "Cancelled" | ☐ Done |
| 6 | Monitor your bank account for unexpected charges over the next 30 days | ☐ Done |
Comparing cancellation options and when to escalate
Your cancellation method depends on how you subscribed and whether Numan is responding to your requests.
| Cancellation method | Ease of use | Speed | Best for |
|---|---|---|---|
| App Store or Google Play | Very easy | Instant (though charges may continue to billing end-date) | Stopping app billing only; must be paired with Numan cancellation |
| Numan app or website | Easy | 5-10 business days | Full cancellation if Numan is responsive |
| Email to Numan at registered address | Moderate | 7-14 business days | Creating documented evidence if self-service options fail |
| Complaint to CASE | Moderate | 14-30 days (mediation) | If Numan refuses cancellation or continues billing after cancellation |
| Chargeback via your bank | Easy | 7-30 days | Recovering charges made after cancellation or unauthorised billing |
Start with the Numan app or website. If Numan does not respond within 10 business days or refuses cancellation, escalate to CASE or your bank. Yafee has helped thousands of consumers cancel unwanted subscriptions by following this tiered approach and keeping evidence at every step.
Contact Numan for cancellation
If you are unable to cancel through the app or website, send your cancellation request in writing to Numan's registered office. This creates documentary evidence of your request and strengthens your position if a dispute arises.
Numan Limited
Eastcastle Street
London, United Kingdom
In your email or letter, include your full name, registered email address, account reference number (if available), date of subscription, and an explicit request to cancel all subscriptions and medication shipments effective immediately. Request written confirmation of cancellation and ask for a refund of any charges made after your cancellation date. Keep a copy of your sent email or registered mail receipt.
If Numan does not respond within 14 days or refuses your cancellation request, contact CASE at case.org.sg or 6100 0315. Provide CASE with copies of your cancellation request, any responses from Numan, proof of charges after cancellation, and evidence of your account status. Yafee's structured approach to cancellation has helped consumers across Singapore recover unwanted charges and secure timely cancellations, protecting both your financial wellbeing and your consumer rights.
Important warning
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- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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