Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Numan, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at R 18,05 for 48h, then R 982,94 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Numan in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Numan
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Numan subscription with zero hassle
1
Fill in the form
Give us your details and those of your Numan subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Numan. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Numan refuses your cancellation.
Frequently asked questions
Cancel Numan: Your Complete Guide
How to cancel Numan in south africa: your legal rights and step-by-step guide to pausing or ending men's health subscriptions
What Numan is and why cancellation matters
Numan is a subscription-based men's health platform that connects you with licensed clinicians for online video consultations, clinical assessments, and recurring prescription deliveries to your home address. The service specializes in treating conditions including hair loss, erectile dysfunction, and testosterone replacement therapy (TRT). Medications and treatment plans typically renew on a subscription cycle, meaning your next dose arrives automatically unless you pause or cancel.
You might cancel Numan for several reasons: your treatment plan has reached its conclusion, side effects have emerged, you've identified a more cost-effective alternative, or you prefer to pause temporarily rather than commit long-term. Yafee exists to guide you through every aspect of the cancellation process, including your legal entitlements under South African consumer law and the specific guarantees Numan offers. Understanding your rights upfront ensures you take decisive action with confidence.
The services Numan provides
Numan's clinicians conduct video consultations, assess your condition against clinical guidelines, and arrange prescription medications for home delivery. Because treatments renew automatically, you need clear cancellation pathways to avoid unwanted charges. Yafee's role is to ensure you understand those pathways and the legal framework that protects you.
Why clarity on cancellation saves money and stress
Subscription services depend on recurring charges, which means cancellation is deliberately made difficult by some providers. Numan, however, operates under South African consumer law, which grants you specific termination rights. Knowing these rights and the exact steps to exercise them prevents unnecessary payments and frustration.
Your consumer rights under south african law
South Africa's Consumer Protection Act (CPA) is the legal foundation of your cancellation rights and refund entitlements when dealing with any subscription service, including Numan. This section explains what the law guarantees you and how to enforce those guarantees.
What the consumer protection act guarantees
The CPA grants you the right to cancel a subscription contract within 14 calendar days of concluding it, provided you have not yet received the goods or services. Once Numan has dispensed or delivered medication to you, however, the service cannot accept returns for safety and regulatory reasons-this is a legal requirement imposed by the South African Health Products Regulatory Authority (SAHPRA), not a choice by the company.
If medication arrives damaged, faulty, or incorrectly labeled, you can lodge a claim with Numan within two months of receipt. Your claim must include photographic evidence and, if available, the item serial number. Yafee recommends preserving all delivery documentation and photographs immediately upon receipt.
The National Consumer Commission (NCC) is the independent body that enforces the CPA in South Africa. If Numan refuses a legitimate refund or cancellation request, you can escalate to the NCC at no cost. The NCC investigates complaints, compels refunds where justified, and can impose penalties on non-compliant businesses.
Numan-specific product guarantees
Beyond standard CPA protection, Numan advertises treatment-specific guarantees. A 90-day full refund applies to Low-T (low testosterone) cases confirmed by venous blood test results. Hair-loss treatments carry a money-back guarantee between 180 and 210 days if you provide photographic evidence showing non-response to treatment. Phone clinic consultations are fully refundable if you cancel at least 24 hours before your scheduled appointment.
Yafee advises checking your confirmation email for the exact cancellation link and deadline relevant to your treatment type. These guarantees go beyond what the law requires, so take advantage of them if your situation qualifies.
Your legal position
You have a statutory right to cancel Numan within 14 days if no medication has been delivered. Once medication is in your possession, you cannot return it for safety reasons, but you can cancel future shipments immediately. If Numan ignores a legitimate cancellation request, the NCC will enforce your rights at no cost to you. Keep all correspondence and delivery records as evidence.
Methods for cancelling your Numan subscription
Numan offers different cancellation pathways depending on your subscription type and account status. Understanding which method applies to you ensures swift action.
Cancelling via your online account dashboard
Most Numan subscriptions-including weight-loss plans, maintenance treatments, and certain ongoing therapy programs-can be paused or cancelled directly from your account. This method is the fastest and provides immediate confirmation.
- Log in to your Numan account at numan.com or open the Numan mobile app.
- If you've forgotten your password, click "Forgot password?" and follow the reset link sent to your registered email address.
- Ensure you log in with the email address linked to your Numan subscription.
- Navigate to "My subscriptions" or "Account settings" (exact label varies by app version).
- On the web portal, look for "Subscriptions" in the main menu.
- On the mobile app, tap the profile icon in the bottom-right corner, then select "Subscriptions".
- Select the subscription you wish to cancel or pause.
- If you hold multiple subscriptions (e.g., hair loss and low-T), you can cancel one while keeping others active.
- Click "Cancel subscription" or "Pause subscription" (depending on your preference).
- Pausing suspends charges for up to 90 days; cancellation terminates the subscription permanently.
- Numan will ask you to select a reason for cancellation. Select the option that best matches your situation.
- Confirm your cancellation by clicking the final "Confirm" button.
- Numan will display a confirmation message on screen and send a confirmation email to your registered address within minutes.
- Save or screenshot this confirmation for your records.
- Check your email inbox (including spam/promotions folders) for the cancellation confirmation within 10 minutes.
- If no email arrives, log back into your account and verify the subscription status has changed to "Cancelled" or "Paused".
Contacting Numan support to cancel by email or phone
Some subscription types-particularly those linked to active treatment plans or ongoing clinic consultations-may require direct contact with Numan support. Use this method if the dashboard cancellation option is unavailable or if you need clarification on your outstanding balance or final shipment date.
- Gather your account details before contacting support.
- Your registered email address.
- Your full name and date of birth.
- Your Numan order or account number (visible on invoices or in your account dashboard).
- The reason for cancellation, in brief.
- Email Numan support at the address listed on their contact page (check numan.com/contact or your latest invoice for the exact address).
- Subject line: "Subscription cancellation request - [Your Name] - [Account Number]".
- In the body, state your request clearly: "I wish to cancel my Numan subscription effective immediately" or "I request cancellation before my next renewal date on [date]".
- Include all account details listed in step one.
- Request a written confirmation of cancellation via email.
- Send your email and keep a copy for your records.
- Note the date and time you sent the email.
- Expect a response within 48 business hours.
- If Numan does not respond within 48 hours, phone their customer support line (check your latest invoice or the contact page for the current number).
- Be prepared to provide the same account details.
- Ask the support agent to confirm the cancellation in writing via email after your call.
- Note the agent's name, the date, and time of your call.
- Once support confirms your cancellation, verify your next billing date has been removed from your account.
- Log back into numan.com and check your subscription status.
- If a charge still appears scheduled, follow up immediately with a second email, referencing your cancellation confirmation and the support agent's name.
Cancelling a clinic appointment (separate from subscription cancellation)
If you booked a video consultation with a Numan clinician but wish to cancel that specific appointment rather than your entire subscription, follow these steps.
- Log into your Numan account and navigate to "My appointments" or "Upcoming consultations".
- Your appointment confirmation email also contains a direct cancellation link.
- Select the appointment you wish to cancel.
- Check the cancellation deadline: Numan offers full refunds if you cancel at least 24 hours before the scheduled time.
- If the appointment is within 24 hours, contact support to request an exception (success is not guaranteed).
- Click "Cancel appointment" and confirm.
- Numan will refund your consultation fee to your original payment method within 5-10 business days.
Understanding refunds and your entitlements
Refund eligibility depends on the type of subscription you cancel and when you cancel relative to your billing date. This section clarifies what you can expect to receive back.
Refunds for unopened or undelivered medications
If you cancel before your next medication shipment has been dispatched, Numan will not charge you for that shipment. You will receive a refund for any charges applied after your cancellation request if those charges were processed in error. Refunds to your original payment method typically process within 5-10 business days.
Product-specific money-back guarantees
Numan's advertised guarantees entitle you to refunds under specific conditions. A 90-day Low-T guarantee applies: if your venous blood test confirms low testosterone but you see no improvement after 90 days of treatment, Numan refunds your full treatment fee. Hair-loss treatments qualify for a refund between 180 and 210 days if photographic evidence shows your hair has not improved or has worsened during that period.
To claim these refunds, contact Numan support with the relevant evidence (blood test results for Low-T; before-and-after photographs for hair loss). Numan typically processes these refunds within 10-15 business days of verification.
Non-refundable charges and exceptions
Numan cannot refund the cost of medications already dispensed and delivered, as this is a legal requirement under SAHPRA regulations. Cancelled clinic consultations are refundable only if you cancel at least 24 hours before the appointment. If you cancel within 24 hours, the consultation fee is forfeited.
What happens after you cancel
Cancellation is a process, not an instant event. Understanding the timeline after you submit your cancellation request prevents confusion and unwanted charges.
Timeline and final billing
Once you cancel, your subscription enters a "cancellation pending" state for up to 48 hours while Numan processes the request. During this period, do not attempt to cancel again, as multiple requests may cause processing delays. After 48 hours, your subscription status will show as "Cancelled" in your account dashboard.
Your final charge will be the medication in your most recent shipment (unless you cancelled before that shipment was dispatched). No further charges will be applied after cancellation is confirmed.
Stopping automatic payments at your bank
If Numan continues to charge you after cancellation, contact your bank immediately to dispute the charge or stop the recurring payment instruction. Provide your bank with the cancellation confirmation email from Numan as proof of your request. Your bank can reverse unauthorized charges within 40 calendar days under the National Payment System Act.
Reactivating your subscription if you change your mind
If you cancelled but now wish to restart treatment, you can reactivate your Numan subscription by logging into your account and clicking "Reactivate subscription". Your previous treatment plan and clinician notes will remain on file. Reactivation typically takes effect within 24 hours, and your next medication shipment will be dispatched on the new renewal cycle.
Common mistakes when cancelling Numan
Cancelling a health subscription should not be stressful, but small errors can delay the process or result in unwanted charges. Yafee has documented the most common pitfalls and how to avoid them.
Relying on email support without documented confirmation
Some subscribers email Numan support but never receive a reply, then assume their subscription is cancelled. Always request written confirmation of cancellation via email and save that confirmation. If support does not respond within 48 hours, follow up with a phone call and take notes of the agent's name and confirmation number.
Cancelling at the wrong time in your billing cycle
If you cancel immediately after your subscription renews, you will still be charged for that cycle. To avoid this, cancel at least 5-7 days before your renewal date (visible in your account dashboard under "Next billing date"). This ensures cancellation takes effect before the next charge is processed.
Forgetting to check for secondary charges
Some Numan users hold multiple subscriptions (e.g., Low-T treatment and hair-loss treatment) and cancel only one. Always log into your account after cancellation and verify all active subscriptions. If you intended to cancel all treatments, repeat the cancellation process for each subscription separately.
Ignoring the 24-hour clinic appointment cancellation deadline
Clinic consultation fees are forfeited if you cancel within 24 hours of your appointment. Check your confirmation email immediately after booking to note the exact appointment time, and set a phone reminder for 25 hours before that time if you think you might need to cancel.
Pricing and subscription costs in south africa
Numan's pricing in South Africa is structured around treatment type and treatment duration. Understanding the cost of your subscription helps you calculate potential refunds and assess whether cancellation is financially beneficial.
| Treatment type | Typical monthly cost (ZAR) | Billing cycle | Cancellation refund eligibility |
|---|---|---|---|
| Low-T (testosterone replacement) | R699-R899 | Monthly or 3-monthly | 90-day money-back guarantee applies |
| Hair loss (finasteride or minoxidil) | R549-R699 | Monthly | 180-210 day guarantee available |
| Erectile dysfunction | R449-R699 | Monthly | Standard CPA 14-day cooling-off period |
| Weight loss (GLP-1 therapy) | R1,299-R1,899 | Monthly or 3-monthly | Standard CPA 14-day cooling-off period |
| Clinic consultation (video appointment) | R299-R499 | One-time or quarterly | Full refund if cancelled 24+ hours before appointment |
| Initial assessment and blood test (where applicable) | R349-R599 | One-time | Non-refundable once clinic appointment completed |
How to escalate if Numan refuses to cancel
Numan is legally obligated to cancel your subscription upon request. If the company ignores your cancellation request or disputes your refund entitlement, the National Consumer Commission (NCC) will enforce your rights on your behalf.
Documenting your cancellation request
Before escalating to the NCC, gather all evidence of your cancellation attempt. This includes emails you sent to Numan support, cancellation confirmation screenshots or emails from Numan, phone call notes (with agent names and dates), and evidence of any unauthorized charges after cancellation. The NCC will ask for this documentation.
Filing a complaint with the national consumer commission
Visit www.ncc.org.za and click "Lodge a complaint" to file a formal complaint against Numan. You will need to provide your personal details, a summary of the dispute, and copies of all evidence. The NCC will assign your complaint a reference number and notify Numan that you have escalated the matter.
Numan has 20 business days to respond to the NCC with its position. The NCC then investigates and issues a ruling. If Numan has violated the CPA, the NCC can order the company to refund you and may impose a financial penalty. This process is free and does not require legal representation.
Instructing a lawyer or debt attorney
If the NCC process does not resolve your dispute, you can instruct an attorney to demand payment or pursue small-claims court action. Because subscription disputes typically involve sums under R50,000, small-claims court (now called the Magistrate's Court for claims up to R100,000) is an affordable option. Yafee recommends consulting a local attorney for advice on this route, as costs and timelines vary.
Key considerations before you cancel
Cancellation is permanent unless you reactivate your subscription later. Consider these factors before you submit your cancellation request to avoid unnecessary regret.
Is pausing a better option than cancelling?
If you are uncertain about long-term treatment but want to pause temporarily, use Numan's "Pause subscription" option instead of full cancellation. Pausing suspends your subscription for up to 90 days without terminating your clinician relationship or treatment history. After 90 days, you can either reactivate or formally cancel. This is ideal if you are taking a break from treatment for cost reasons or side-effect management.
Switching treatments within Numan rather than cancelling entirely
If you wish to change treatment (e.g., from Low-T to hair loss), you do not need to cancel your existing subscription. Contact Numan support to request a "treatment change" instead. This preserves your clinician relationship and may allow you to apply any unused credit from your previous treatment to your new treatment.
Verifying you have received all entitled medications before cancellation
Before you cancel, log into your account and check your "Order history" to confirm you have received all medications you paid for. If a shipment is missing or has not yet been dispatched, contact support to request it before you cancel. Once you cancel, you forfeit the right to that shipment.
Yafee's cancellation checklist
Use this checklist to ensure you have completed all necessary steps before and after cancelling Numan.
| Step | Action | Status |
|---|---|---|
| 1 | Log into your Numan account and check your "Next billing date" | ☐ |
| 2 | Verify you have received all medications for which you have been charged | ☐ |
| 3 | Submit your cancellation request via the dashboard or email to support | ☐ |
| 4 | Save and screenshot your cancellation confirmation email or dashboard message | ☐ |
| 5 | Wait 48 hours, then log back in to verify subscription status shows "Cancelled" | ☐ |
| 6 | Monitor your bank account for 10 days to ensure no further charges appear | ☐ |
How yafee can help you cancel with confidence
Cancelling a health subscription involves both legal rights and practical steps, and getting either wrong can delay your exit or cost you money. Yafee specializes in guiding South African consumers through subscription cancellations across all industries, including health and wellness services like Numan.
Yafee's service is simple: we provide clear, legally grounded guidance on your rights under the Consumer Protection Act, document the exact cancellation pathway for your service, and-if the company resists-show you how to escalate to the National Consumer Commission at no cost. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds they were legally entitled to but did not know how to claim.
This guide covers Numan's cancellation process in detail, but every subscription is unique. If your situation is more complex-for example, if you are entitled to a money-back guarantee but Numan is refusing to honor it-Yafee can advise you further and support your escalation to the NCC.
Contact information for cancellation and disputes
Use the following contact details to submit your cancellation request or escalate a dispute with Numan.
Numan south africa contact details
Email: [email protected] (or the support email listed on your invoice or account dashboard).
Phone: Check your latest invoice or log into your account dashboard for the current South African support number.
Postal address: Numan's operational headquarters can be located via their website contact page or LinkedIn company profile.
National consumer commission (NCC) contact details
Website: www.ncc.org.za
Email: [email protected]
Phone: 0860 113 584 (toll-free in South Africa)
Postal address: The National Consumer Commission, 1 Luthuli Square, 1A Luthuli Street, Braamfontein, Johannesburg, 2001, South Africa.
Your bank's dispute resolution team
If Numan continues to charge you after cancellation, contact your bank's customer service number (on the back of your debit or credit card) to report the unauthorized charge and request a reversal. You have up to 40 calendar days from the date of the charge to dispute it.
Cancelling your Numan subscription is your right, not a privilege the company grants. By understanding the legal framework, following the steps outlined in this guide, and keeping clear records, you ensure your cancellation is processed quickly and your refund entitlements are honored. Yafee has designed this guide to give you that clarity and confidence. If you face resistance from Numan, escalate to the NCC-it is free, and the outcome is legally binding on the company.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Ready to cancel Numan?
Join over 30,000 users who already trust us.