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Frequently asked questions
Cancel Natural Cycles: The Right Way
How to cancel Natural Cycles and protect your rights in singapore
What is Natural Cycles and why people cancel
Natural Cycles is a digital contraception and fertility tracking app that uses temperature data and cycle information to predict your fertility window. You pay a monthly or annual subscription to access the app's analysis and insights. Many users in Singapore cancel because they have switched to a different contraception method, found the app did not suit their needs, or simply want to stop the recurring charge.
Understanding why you want to cancel helps you choose the fastest cancellation path. At Yafee, we have helped thousands of users navigate subscription cancellations across health apps, and Natural Cycles follows a three-platform system that can confuse first-time cancellers. Your subscription may have been purchased through the Apple App Store, Google Play Store, or directly from the Natural Cycles website, and each platform requires a different cancellation procedure.
How Natural Cycles works
The app syncs with your phone's data or an optional wearable thermometer to track your menstrual cycle. Natural Cycles is registered as a medical device in several countries, which affects how the company handles refunds and cancellations. You purchase your subscription directly through Apple App Store, Google Play Store, or the Natural Cycles website, depending on your preference.
Why cancellation matters
Natural Cycles uses automatic renewal, meaning your payment renews on the same date each month or year unless you cancel before that date. Delaying cancellation by even one day can trigger another charge. This is why knowing your exact renewal date and cancellation deadline is critical. Under the Consumer Protection (Fair Trading) Act of Singapore, you have the right to cancel a subscription within a reasonable timeframe, and you should act promptly to avoid unwanted charges.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act grants you specific rights when cancelling subscription services.
Your legal position
You have the right to cancel your Natural Cycles subscription without penalty before the next automatic renewal date. The Consumer Protection (Fair Trading) Act requires all subscription services to display renewal dates and cancellation methods clearly. If Natural Cycles fails to do so, or if you discover an unauthorised charge, you can lodge a complaint with the Consumers Association of Singapore (CASE). Yafee recommends documenting your cancellation attempt (screenshot or email confirmation) and the date of any unwanted charge, as this evidence strengthens your case if you need to escalate.
Refund eligibility under singapore law
Refunds for unused subscription time are not automatically guaranteed under Singapore law, but you may be entitled to a partial refund if you cancel before your renewal date. If the charge occurred due to a system error, failed cancellation, or a merchant error, you have grounds for a dispute. Contact Natural Cycles support and provide evidence of your cancellation attempt. If they refuse, file a complaint with CASE, which mediates consumer disputes at no cost.
Natural Cycles pricing and plans in singapore
Your subscription cost depends on whether you purchased through the App Store, Google Play, or directly from Natural Cycles' website.
Current subscription plans and pricing
| Plan type | Price (SGD) | Billing period | Best for |
|---|---|---|---|
| Monthly (App Store) | S$16.98 | Monthly | Flexibility and short-term commitment |
| Annual (App Store) | S$119.98 | Annual | Lowest per-month cost via App Store |
| Monthly premium (App Store) | S$22.00 | Monthly | Premium features and priority support |
| Annual premium (App Store) | S$169.00 | Annual | Premium annual commitment |
| Monthly (direct website) | Varies | Monthly | Direct purchase from Natural Cycles |
| Annual (direct website) | Varies | Annual | Best value for annual subscribers |
Why prices differ by platform
Apple and Google take a percentage of each subscription payment, so prices through app stores are often higher than direct website purchases. If you are paying S$16.98 monthly via the App Store, you are paying Apple's markup as well as Natural Cycles' subscription fee. Yafee recommends checking all three purchase channels before cancelling, in case a refund or credit is available through your payment method.
How to cancel Natural Cycles in singapore
Cancellation steps differ depending on where you purchased your subscription, and you must follow the correct procedure for your platform.
Cancel via apple app store (iOS devices)
If you use an iPhone or iPad and purchased Natural Cycles through Apple's in-app purchase system, you must cancel through Apple's platform.
- Open the App Store on your iPhone or iPad.
- Tap your profile icon in the top-right corner of the screen.
- Select Subscriptions from the menu.
- Find Natural Cycles in your active subscriptions list.
- Tap the subscription and select Cancel Subscription.
- Confirm your cancellation by tapping Confirm when prompted.
- You will receive an on-screen confirmation message showing your cancellation is effective.
- Check your email for a confirmation receipt from Apple within 24 hours.
Your subscription remains active until the end of your current billing cycle. You retain access to Natural Cycles until that date, after which your app access will be restricted.
Cancel via google play store (Android devices)
If you purchased Natural Cycles through Google Play on an Android device, follow these steps to cancel.
- Open Google Play Store on your Android device.
- Tap your profile icon in the top-right corner.
- Select Manage subscriptions or Subscriptions.
- Locate Natural Cycles in your list of active subscriptions.
- Tap on the subscription name.
- Select Cancel subscription.
- Choose your reason for cancellation from the dropdown menu (optional but helpful for feedback).
- Tap Cancel subscription again to confirm.
- You will see a confirmation that your subscription has been cancelled.
Like Apple, your Google Play subscription remains active until the end of your current billing period. Yafee advises taking a screenshot of your cancellation confirmation for your records, in case you need to dispute a future charge.
Cancel via Natural Cycles website (direct purchase)
If you subscribed directly through naturalcycles.com using a credit or debit card, you must cancel through your account dashboard on their website.
- Visit naturalcycles.com and log in to your account using your email and password.
- Navigate to Account Settings or Billing (usually found in a menu or profile section).
- Locate your Active Subscription or Payment Plan.
- Select the option to Cancel Subscription or Manage Subscription.
- Follow the on-screen prompts and confirm your cancellation.
- Natural Cycles will send you a confirmation email with your cancellation effective date.
- If you do not receive confirmation within 2 hours, contact Natural Cycles support directly.
Direct website cancellations are processed immediately, though your account remains active until the end of your paid period. Save your cancellation confirmation email and note the cancellation date for your records.
After you cancel Natural Cycles
Once your cancellation takes effect, several important things happen, and you should monitor your account and payment method.
What happens to your data
After cancellation, your cycle data may remain stored in Natural Cycles' servers for a limited period. You can request data deletion by contacting Natural Cycles support. Under Singapore's Personal Data Protection Act, you have the right to request that Natural Cycles delete your personal information. Submit a data deletion request in writing to their support team and retain your confirmation email.
Verify the cancellation took effect
Log back into your Natural Cycles account 2-3 days after cancellation to confirm your subscription status shows as "Cancelled" or "Inactive". If you see "Active" or no change, the cancellation did not process. Contact the relevant platform (Apple, Google, or Natural Cycles directly) immediately. Yafee recommends checking your bank or credit card statement 5-7 days after your renewal date to confirm no charge appeared. If an unexpected charge occurs after cancellation, contact your bank to dispute it and file a complaint with CASE.
Request a refund if you are charged after cancellation
If Natural Cycles charges you after you have cancelled, you have the right to request a refund. Contact Natural Cycles support with your cancellation confirmation and the unwanted charge details. Most companies process refunds within 5-10 business days. If Natural Cycles refuses, escalate to CASE and file a dispute claim with your bank or payment provider.
Common cancellation mistakes and how to avoid them
Cancellation errors are common, but staying alert protects you from unwanted charges and frustration.
Mistake 1: cancelling through the wrong platform
Many users delete the app thinking this cancels their subscription. Deleting Natural Cycles does not stop the automatic renewal. You must cancel through the platform where you purchased (App Store, Google Play, or the website). Verify your purchase method by checking your most recent receipt email before you cancel.
Mistake 2: not checking your renewal date
If you miss your renewal date by even one day, you will be charged for another month or year. Document your renewal date as soon as you subscribe, and set a phone reminder for 5 days before that date. This gives you a buffer to cancel without triggering an unwanted charge.
Mistake 3: assuming app-store cancellations process instantly
Apple and Google may take 24-48 hours to process your cancellation request. Do not assume immediate processing. Submit your cancellation request at least 2 days before your renewal date to ensure it is processed in time.
Mistake 4: not saving your cancellation confirmation
Screenshots and confirmation emails are your proof of cancellation. If a dispute arises later, you need evidence that you cancelled on a specific date. Save all confirmations to your email or cloud storage immediately after cancellation.
Mistake 5: ignoring unexpected charges
If you see a charge after your intended cancellation date, act within 30 days. Contact your bank or payment provider to dispute it, and file a complaint with CASE. Delays weaken your position in a dispute.
Refund policy and what you can expect
Understanding Natural Cycles' refund terms helps you plan your cancellation timing and sets realistic expectations.
Refund eligibility
Natural Cycles generally does not offer refunds for unused subscription time. However, you may be entitled to a refund if you cancel before your first billing cycle completes (within 14 days of purchase), depending on your purchase method. Apple and Google allow refunds within 14-15 days of purchase under their own policies. If you purchased directly from Natural Cycles' website, their refund window may differ. Contact their support team to confirm their direct-purchase refund policy.
How to request a refund
Email Natural Cycles support ([email protected] or through their website contact form) with your subscription receipt, cancellation confirmation, and the reason for your refund request. Provide your account email address and the exact date you cancelled. Yafee advises sending your refund request within 14 days of the charge to maximise your chances of approval. Most refund decisions are made within 7-10 business days.
Comparison: keeping versus cancelling Natural Cycles
Before you commit to cancellation, weigh the pros and cons to ensure it is the right choice for you.
| Factor | Keep your subscription | Cancel your subscription |
|---|---|---|
| Cost | S$16.98-S$169.00 per billing cycle | No recurring charge |
| Contraception planning | Ongoing cycle tracking and predictions | You must use alternative method |
| Data retention | Your cycle history remains stored | Request data deletion after cancellation |
| Re-subscription | Continue seamlessly | Re-subscribe later if needed (new account) |
| Right choice if | You use it actively | You have switched methods or don't use it |
How yafee can help you cancel safely
Navigating subscription cancellations across multiple platforms can be confusing, especially when your rights depend on where you purchased. Yafee has helped thousands of consumers cancel unwanted subscriptions without losing money or personal data. Our team specialises in contract law and consumer rights in Singapore, and we guide you through every step-from identifying your purchase platform to recovering unauthorised charges.
At Yafee, we ensure you understand your legal protections under the Consumer Protection (Fair Trading) Act. We document your cancellation, monitor for post-cancellation charges, and escalate to CASE or your payment provider if disputes arise. Yafee's checklist-based approach eliminates the most common mistakes that lead to unwanted charges. Visit yafee.com today to access our cancellation tools, track your subscription timeline, and download your cancellation checklist. Yafee is your partner in protecting your money and your rights, every step of the way.
