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Frequently asked questions
Cancel Gundry Md: Step-by-Step Guide
How to cancel Gundry MD and protect your money in singapore
What Gundry MD is and why you might want to cancel
Gundry MD is an American health and wellness company based in Beverly Hills, California, specialising in dietary supplements and gut-health products sold through their website and mobile applications. The brand markets supplements like Bio Complete 3 and Total Restore to customers worldwide, including Singapore, and relies heavily on subscription models for recurring revenue.
You might be cancelling because the product did not deliver the promised results, you have found an alternative supplement, or the recurring charges no longer fit your budget. Whatever your reason, Yafee is here to walk you through every step and ensure you do not lose money in the process. Your cancellation decision deserves a clear, legally informed path forward.
How Gundry MD operates in singapore
Although Gundry MD is US-based, they accept Singapore customers and process orders in Singapore Dollars (SGD). They sell through their official website, third-party retailers like Ubuy Singapore, and mobile app stores (Apple App Store and Google Play). This multi-channel approach means your cancellation method depends on where you originally purchased or subscribed.
Why cancelling can be tricky
Gundry MD uses automatic recurring charges for subscriptions, which means charges continue until you actively cancel. The company does not alert you before each renewal, and if you subscribed through an app store, Gundry MD cannot cancel your subscription for you-you must do it yourself through Apple or Google settings. This design is common in the wellness industry but catches many customers off guard. Understanding these mechanics upfront helps you act decisively.
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act protects you when buying from overseas companies like Gundry MD. Understanding these rights is your strongest tool if the company refuses to refund or cancels slowly.
Statutory protections under the consumer protection (Fair trading) act
Singapore law does not mandate a general 14-day cooling-off period for all online purchases as some countries do. However, the Consumer Protection (Fair Trading) Act requires that all goods and services meet an implied standard of quality, fitness for purpose, and merchantability. If a Gundry MD product is defective, misrepresented, or does not match its description, you have grounds to demand a refund-regardless of the company's stated 90-day guarantee.
Your legal position: Under the Consumer Protection (Fair Trading) Act, you are entitled to goods that are of merchantable quality, fit for their purpose, and match any description provided. If Gundry MD breaches these implied terms, you may cancel and claim a full refund, even within the subscription period. This protection applies to all distance contracts (online purchases from overseas vendors).
Escalation through the consumer association of singapore
The Consumer Association of Singapore (CASE) is your escalation point if Gundry MD refuses to cooperate. Yafee recommends documenting every communication with the company before involving CASE, as this strengthens your case significantly. CASE can mediate disputes and apply pressure on overseas vendors who ignore Singapore consumer law. You can file a complaint online at case.org.sg or contact them directly.
Fair dealing in distance selling
Since you are purchasing online from a US company, the transaction is a distance contract. Gundry MD must provide clear terms, a valid cancellation method, and transparent pricing before you commit. Any hidden charges or unclear billing practices violate fair trading principles and can be reported to CASE or the Consumer Association of Singapore. Your right to transparent information is non-negotiable.
Pricing and plans you should know
Gundry MD's pricing in Singapore varies depending on whether you buy directly or through a reseller, and whether you choose a one-time purchase or subscription.
Current pricing examples in singapore
| Product | Price (SGD) | Supply period | Purchase type |
|---|---|---|---|
| Bio Complete 3 (Ubuy Singapore) | S$158 | 30 days | One-time purchase |
| Gundry MD website (varies by product) | S$120-S$200+ (estimated) | 30-90 days | One-time or subscription |
| Subscription discount (typical) | 10-20% off retail | Monthly recurring | Auto-ship option |
| Total Restore (subscription) | S$150-S$180 (estimated) | Monthly | Auto-renewal |
| Shipping to Singapore | S$15-S$35 | Per order | Included in price or added at checkout |
The company typically advertises prices in USD on their main website, but Singapore charges are displayed in SGD at checkout. Subscription discounts incentivise recurring purchases, but you must cancel actively to stop charges.
Methods for cancelling Gundry MD in singapore
Your cancellation method depends entirely on where and how you subscribed. Yafee has outlined every possible path to ensure you cancel successfully, regardless of your purchase channel.
Cancelling a direct website subscription
If you subscribed directly on the Gundry MD website, you must contact their customer service team. The company does not provide a self-service account dashboard to cancel online, so direct communication is required.
- Visit the Gundry MD website and navigate to their contact page.
- Look for "Customer Service", "Help", or "Contact Us" in the footer or main menu.
- Record the exact support email address and phone number for your records.
- Compose a cancellation email to customer service.
- Include your full name, order number, and the email address associated with your account.
- State clearly: "I request immediate cancellation of my subscription and cessation of all recurring charges."
- Keep the tone professional and factual; avoid lengthy explanations unless you are claiming a refund under consumer law.
- Send the email to the official support address only-do not reply to marketing emails.
- Wait for written confirmation.
- The company should respond within 5-7 business days with confirmation that your subscription has been cancelled.
- Request that they confirm the final billing date and confirm that no further charges will occur.
- Save this confirmation email in a secure folder for your records.
- Verify the cancellation by checking your credit card or payment method.
- Monitor your statement for 2-3 billing cycles to confirm no recurring charges appear.
- If a charge appears after cancellation, contact your bank immediately and dispute the transaction (see Refund section below).
Cancelling an apple app store subscription
If you subscribed through the Gundry MD app via Apple, you must cancel through your Apple account settings, not by contacting Gundry MD directly.
- Open the Apple App Store app on your iPhone or iPad.
- Tap your profile icon in the top right corner.
- Select "Subscriptions".
- Find and tap the Gundry MD subscription.
- Scroll through the list of active subscriptions until you locate Gundry MD.
- If you see multiple Gundry MD products, ensure you are cancelling the correct one.
- Tap "Cancel Subscription".
- Apple will ask you to confirm your reason for cancellation; you may skip this step.
- Tap "Confirm" when prompted.
- Check for a cancellation confirmation.
- Apple will display "Subscription cancelled" or similar confirmation on the screen.
- You will receive a confirmation email from Apple within minutes.
- The subscription will end at your next billing date; Apple will not refund the current billing cycle unless you initiated cancellation before the renewal date.
Cancelling a google play subscription
If you subscribed through the Gundry MD app via Google Play, you must cancel through your Google account settings.
- Open the Google Play app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Manage your Google Play account" or "Payments and subscriptions".
- Tap "Subscriptions".
- Locate and tap the Gundry MD subscription.
- Scroll to find Gundry MD in your active subscriptions list.
- Ensure you are cancelling the correct product if multiple subscriptions exist.
- Tap "Cancel subscription".
- Google will present cancellation options; follow the prompts to confirm.
- You may be offered incentives to stay subscribed; decline these and confirm cancellation.
- Confirm the cancellation and monitor your account.
- Google will send a confirmation email within moments of cancellation.
- Your subscription ends at the next billing date unless you cancelled after charges were applied today.
- Check your Google Play transaction history to confirm no further charges appear in future months.
Cancelling a third-party retailer subscription
If you purchased Gundry MD through Ubuy Singapore or another reseller, you must cancel through that retailer, not Gundry MD directly.
- Log into your retailer account (e.g., Ubuy).
- Navigate to "My Orders", "Subscriptions", or "Account Settings".
- Look for a subscriptions or auto-ship section.
- Locate the Gundry MD subscription.
- Identify the product name, renewal date, and recurring charge amount.
- Ensure this is the subscription you intend to cancel.
- Select "Cancel subscription" or "Pause auto-ship".
- Some retailers offer a pause option (temporary suspension) rather than permanent cancellation; choose cancellation unless you plan to resume later.
- Complete the cancellation process and save the confirmation page.
- Confirm the cancellation with the retailer.
- If the retailer does not send an email confirmation, screenshot the cancellation confirmation page.
- Monitor your statement for charges from the retailer, not from Gundry MD directly.
Timeline and what to expect after cancellation
Cancellation does not happen instantly; understanding the timeline prevents confusion and unnecessary worry.
Immediate actions after you cancel
Within minutes of cancelling, you should receive a confirmation from the platform (Apple, Google, Gundry MD's customer service, or the retailer). This confirmation is your proof of cancellation. Save it immediately in a folder you can access later if needed.
The final billing cycle
If you cancel before your renewal date, no further charges will occur. However, if you cancel after charges have already been applied today or this week, that charge will not be reversed unless you request a refund explicitly. The company considers the charge final once processed. This is why timing matters-cancel immediately when you decide to stop.
Verification period (7-14 days)
Monitor your credit card, debit card, or PayPal account for 7-14 days after cancellation. Ensure no additional charges from Gundry MD or the retailer appear. If a charge appears after cancellation, this signals a billing error or non-compliance, and you should dispute it immediately.
Refund and chargeback procedures
Yafee understands that cancellation is only half the battle; recovering money that should not have been charged is equally important. Singapore consumer law gives you multiple avenues to recover funds.
Requesting a refund from Gundry MD directly
If you cancelled but a charge still appeared, or if you are requesting a refund for an unopened or defective product, contact Gundry MD's customer service in writing.
- Send a formal refund request email.
- Include your order number, the charge amount in SGD, the date charged, and the date you cancelled.
- State: "I request a full refund under the Consumer Protection (Fair Trading) Act of Singapore, as the subscription was cancelled on [date] and no further charges should have been applied."
- Attach any confirmation screenshots (cancellation confirmation, bank statement showing the disputed charge).
- Send to their official customer service email address.
- Await their response (5-10 business days).
- Gundry MD should respond with either approval of the refund or an explanation of why the charge was necessary.
- If they approve the refund, ask for the method and timeline (credit to your card, PayPal, or bank transfer).
- Refunds typically appear within 5-10 business days after approval.
- If Gundry MD refuses, escalate to your bank or payment provider.
- Do not accept a vague refusal; ask for a written reason citing their terms of service.
- If you disagree, proceed to chargeback.
Filing a chargeback with your bank
A chargeback is a formal dispute filed with your bank or credit card company. Your bank acts as an intermediary and can recover funds from Gundry MD's merchant account if evidence supports your claim.
- Contact your bank's fraud or dispute department.
- Explain that you cancelled your subscription but were charged after cancellation.
- Provide your bank with the cancellation confirmation, the disputed charge, and your email correspondence with Gundry MD.
- Request a chargeback under "Unauthorised charge" or "Cancelled subscription".
- Provide documentation to your bank.
- Screenshots of the cancellation confirmation from Apple, Google, or Gundry MD's customer service email.
- Bank statements showing the disputed charge and the date of cancellation.
- Email correspondence between you and Gundry MD (if applicable).
- Await the chargeback investigation (typically 7-30 days).
- Your bank will contact Gundry MD and request evidence that the charge was authorised.
- If Gundry MD cannot provide proof of authorisation after cancellation, your bank will reverse the charge and credit your account.
- The chargeback fee is typically borne by Gundry MD, not you.
Reporting to the consumer association of singapore if the company refuses
If Gundry MD refuses to issue a refund and your bank chargeback is unsuccessful or pending, file a complaint with CASE. Yafee recommends this as your final escalation tool before considering small claims court.
- Gather all documentation.
- Email correspondence with Gundry MD, cancellation confirmations, chargeback evidence, and bank statements.
- Compile a timeline of events (subscription date, cancellation date, disputed charge date).
- File a complaint on the CASE website (case.org.sg).
- Complete the online complaint form with your personal details, the merchant name (Gundry MD), and a summary of the dispute.
- Attach all supporting documents as PDFs or images.
- Specify the amount in dispute (SGD) and the outcome you seek (refund and confirmation of cancellation).
- Await CASE mediation (typically 2-4 weeks).
- CASE will contact Gundry MD and attempt to resolve the dispute through mediation.
- Many overseas companies respond quickly to CASE complaints because ignoring consumer authorities can damage their reputation and restrict market access to Singapore.
- If mediation succeeds, CASE will notify you of the resolution.
Common mistakes to avoid when cancelling
Cancelling is straightforward if you avoid the most common pitfalls; most failed cancellations are caused by these preventable errors, not company obstruction.
Mistake 1: relying on email without confirmation
Sending an email to customer service is not enough if you do not receive a written response. Many customers assume silence means cancellation, then discover charges months later. Always wait for explicit written confirmation before considering the subscription cancelled.
Mistake 2: cancelling in the wrong system
This is the most common error. If you subscribed through the Apple App Store, cancelling on the Gundry MD website will not work because Apple still has an active subscription and will charge you again at the next renewal date. You must cancel in the exact system where you subscribed. Cross-check your email receipts to confirm which platform charged you originally.
Mistake 3: not monitoring your statement after cancellation
Even after you receive cancellation confirmation, you must monitor your bank statement for 2-3 billing cycles. Some companies process refunds slowly, and charges can slip through if you stop paying attention. If a charge appears after cancellation, act immediately-the sooner you dispute it, the stronger your case.
Mistake 4: discarding confirmation emails
Your cancellation confirmation email is your legal proof. Delete it, and you lose your strongest evidence in a dispute with the company or your bank. Store all cancellation confirmations in a dedicated folder for at least 12 months.
Mistake 5: requesting refunds through chat or phone without follow-up in writing
If you speak to a customer service representative by phone or chat, always follow up with an email confirming what you discussed. Written records carry legal weight; verbal promises do not. Yafee strongly advises against settling disputes solely through live chat.
Checklist before you cancel
Use this checklist to ensure you have prepared correctly and will not face delays or complications.
| Step | Action | Status |
|---|---|---|
| 1. Identify your purchase platform | Check your email receipt: did you subscribe on Gundry MD website, Apple, Google Play, or Ubuy? | [ ] Done |
| 2. Locate your subscription details | Find your order number, subscription ID, and the email address used for the account. | [ ] Done |
| 3. Record the customer service contact method | If cancelling with Gundry MD directly, locate their official email and phone number. | [ ] Done |
| 4. Prepare your cancellation message | Write a clear, professional cancellation request with all relevant details. | [ ] Done |
| 5. Submit cancellation | Send the cancellation through the correct platform (Apple, Google, Gundry MD email, or retailer account). | [ ] Done |
| 6. Save confirmation | Screenshot or download the cancellation confirmation email immediately. | [ ] Done |
Customer reviews and common feedback about cancellation
Real customer experiences reveal patterns in cancellation difficulty and satisfaction. Understanding what others faced helps you prepare for potential delays.
Positive feedback
Customers who cancelled through the Gundry MD website within business hours report quick responses (24-48 hours) and straightforward cancellations. Those who used Apple or Google cancellation systems reported immediate confirmation with no follow-up delays. These customers appreciated the direct, system-based cancellation process.
Negative feedback
Customers who did not receive cancellation confirmation have experienced delayed refunds or duplicate charges. Some reported Gundry MD customer service was slow to respond to cancellation emails (10-15 days instead of 5-7). A few customers cancelled on the company website but were still charged through Apple or Google, confirming the critical importance of cancelling in the correct system. Yafee emphasizes this pattern to ensure you avoid it entirely.
Refund feedback
Customers seeking refunds for unopened products reported the company's 90-day guarantee applies strictly-refunds are rare after 90 days even if the product is unopened. Those who invoked consumer protection law had better success, though this required persistence and escalation to CASE. This confirms that knowing your statutory rights (as outlined in the Consumer Protection (Fair Trading) Act section above) is essential.
Contacting Gundry MD directly for support
If you need to contact Gundry MD for cancellation, refunds, or disputes, use only their official channels. Yafee advises against third-party contact portals, as these may not reach the official customer service team.
Official Gundry MD contact information
Head office address: Gundry MD, Beverly Hills, California, USA (specific street address varies; verify on their official website).
Customer service email: Available on the Gundry MD website under "Contact Us".
Phone support: Available during US business hours; check the website for the most current number.
When contacting Gundry MD, always reference your order number, account email, and the date of your cancellation request. Keep copies of all correspondence for your records.
Summary and next steps
Cancelling your Gundry MD subscription in Singapore is legally straightforward when you follow the correct procedure for your purchase platform and document every step. Singapore's Consumer Protection (Fair Trading) Act protects you if the company fails to honour your cancellation or continues charging after you have cancelled. If Gundry MD refuses to cooperate, you have clear escalation paths: request a refund directly, file a chargeback with your bank, or lodge a complaint with the Consumer Association of Singapore.
The key to success is acting decisively, cancelling in the correct system, and monitoring your statement for confirmation. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover disputed charges by following these principles-transparent communication, written records, and knowledge of consumer rights.
Start your cancellation today using the method that matches your purchase platform. Save every confirmation you receive, monitor your statement for 2-3 billing cycles, and escalate to CASE if any charges appear after cancellation. Your money is protected under Singapore law; now you have the roadmap to enforce that protection.