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Frequently asked questions
Cancel Daye: The Right Way to Manage Your Subscription
How to cancel Daye and protect your menstrual health subscription rights in singapore
Why you might cancel Daye and what you need to know first
Daye is a digital health and wellness service that delivers scheduled kits of non-medicinal menstrual products, virtual consultations with clinicians through its Period Clinic, and lab testing services. You subscribe via the DHP Account (Daye Health Platform), the Apple App Store, or Google Play, depending on how you signed up. If your circumstances have changed, your budget no longer supports the subscription, or you have found a more suitable alternative, cancellation is your right.
Understanding your position matters before you act. Daye operates across multiple platforms, and each has distinct cancellation procedures and refund rules. Furthermore, your eligibility for a refund depends on the service type (physical products, consultations, or lab tests), how long you have held the subscription, and whether you opened or used the products. Yafee has developed this guide to walk you through every step and ensure you know your legal protections under Singapore consumer law.
Core services Daye provides
Daye's subscription model centres on three interconnected services. First, you receive scheduled kits containing non-medicinal menstrual products on a frequency you select. Second, the Period Clinic offers access to clinician-led virtual consultations for personalised advice on menstrual health. Third, optional lab testing and cycle analysis help you track health patterns. Each service operates under different commercial terms, so identifying which services are active on your account is essential before cancelling.
Why cancellation processes differ by platform
Daye's presence across the Apple App Store, Google Play, and its own web platform means you do not cancel with Daye itself if you subscribed through an app store. App Store and Google Play handle subscriptions independently; you cancel directly with the platform you used. If you created a DHP Account and subscribed through Daye's website, you cancel through your account dashboard or by contacting Daye's support team. This distinction is critical: cancelling in the wrong place delays your request or fails entirely. Yafee recommends identifying your subscription source before proceeding.
Your consumer rights in singapore under the consumer protection (Fair trading) act
Singapore's Consumer Protection (Fair Trading) Act establishes your baseline rights when you purchase goods and services, including subscriptions.
Cooling-off period and refund protection
The Consumer Protection (Fair Trading) Act grants you a 14-day cooling-off period for distance contracts-purchases made online, by phone, or through apps. This period runs from the date you receive goods or the service is first delivered. For Daye's physical product kits, you can request a full refund within 14 days of delivery if the kit remains unopened and unused. Daye may deduct a 20 percent restocking fee for returns within this window, and you will not recover shipping costs. For consultations and clinical services, refund eligibility is more restricted; once delivered, these services are generally non-refundable unless you can prove a material breach of contract or misrepresentation.
Consequently, your first action must be to check the delivery date of your most recent kit and calculate your 14-day window. If you remain within that period, your refund rights are strongest.
Your legal position
Under Singapore consumer law, you have an unconditional right to cancel a distance contract within 14 days of receipt. This right exists automatically; you do not need the seller's consent. Daye cannot refuse a cancellation request made within this period unless the products have been opened, used, or damaged through your actions. If Daye refuses your refund claim, you can escalate to the Consumers Association of Singapore (CASE), which investigates complaints and mediates disputes at no cost to you. If Daye fails to honour a CASE recommendation, you retain the right to pursue small claims in the District Court for amounts up to SGD 10,000.
Escalation authority and dispute resolution
The Consumers Association of Singapore (CASE) is your first escalation point if Daye refuses to process your cancellation or refund. CASE is a statutory body established under the Consumer Protection Act and investigates breaches of consumer law at no charge. You can file a complaint with CASE online or by mail if Daye has not resolved your dispute within 30 days of your cancellation request. CASE will contact Daye, review your evidence, and issue a recommendation. Although not legally binding, most businesses comply with CASE recommendations to protect their reputation.
How to cancel Daye by platform and account type
Your cancellation method depends entirely on where you subscribed.
Cancel a subscription through apple app store
If you subscribed to Daye via the Apple App Store, you cancel directly with Apple, not with Daye.
- Open the Apple App Store on your iPhone, iPad, or Mac.
- Tap your profile icon in the top right corner.
- Select "Subscriptions" from the menu.
- Find "Daye" in the list of active subscriptions.
- Tap "Daye" and select "Cancel Subscription."
- Confirm the cancellation by tapping "Confirm" when prompted.
- Apple will display your cancellation confirmation immediately and send a confirmation email to your registered Apple ID address.
Your subscription ends on the renewal date shown on the confirmation screen. You retain access to Daye's services until that date. Yafee advises that you take a screenshot of the cancellation confirmation for your records.
Cancel a subscription through google play
If you subscribed via Google Play on an Android device, you cancel through Google Play, not Daye directly.
- Open the Google Play Store app on your Android device.
- Tap the menu icon (three horizontal lines) in the top left.
- Select "Manage apps & device."
- Tap the "Manage" tab to view your subscriptions.
- Find and tap "Daye" from the list of active subscriptions.
- Select "Cancel subscription" at the bottom of the Daye subscription page.
- Follow the prompts to confirm cancellation and select your reason (optional).
- Google Play will show a confirmation message on screen and send a confirmation email to your registered Google account.
Your access continues until the end of the current billing period. Google Play will not charge you for the next billing cycle.
Cancel a subscription through daye's DHP account (web)
If you subscribed directly through Daye's website using the DHP Account system, you cancel through your account dashboard.
- Visit the DHP Account login page and enter your email address and password.
- Log into your account dashboard.
- Navigate to the "Subscriptions" or "My Subscription" section (typically in account settings or the main menu).
- Locate your active Daye subscription and select "Manage Subscription" or "Edit Subscription."
- Select "Cancel Subscription" or "Pause Subscription" (pause is reversible; cancellation is permanent).
- If prompted, select your reason for cancellation from the dropdown menu.
- Confirm the cancellation by clicking the final "Cancel" button.
- Daye will display a cancellation confirmation on screen and send a confirmation email to your registered email address.
In some cases, Daye may offer a retention discount or pause option before processing cancellation. You are under no obligation to accept these offers; proceed with cancellation if you wish to end your subscription. Yafee recommends saving your confirmation email immediately.
Cancel by contacting daye's support team directly
If the above methods fail, or if Daye does not provide a self-service cancellation option, contact support directly.
- Visit Daye's official website and locate the "Contact Us" or "Support" page.
- Send an email to Daye's support team with the subject line "Subscription Cancellation Request."
- Include your full name, email address associated with your account, account ID (if available), and the date you wish the cancellation to take effect.
- State clearly: "I request immediate cancellation of my Daye subscription effective [date]."
- Request written confirmation of the cancellation in reply.
- Send the email from the email address associated with your Daye account to avoid delays.
- Allow 5 to 7 business days for a response.
- If Daye does not respond within 7 days, send a follow-up email and prepare to escalate to CASE if necessary.
Email cancellations create a documented record. Consequently, this method is stronger than verbal requests and provides evidence if you need to file a complaint later.
Refunds, charges, and what happens after cancellation
Cancellation does not automatically trigger a refund; your refund eligibility depends on timing, service type, and the condition of products received.
When Daye will refund your money
Daye will refund your subscription fees under these circumstances. First, you cancel within 14 days of receiving a product kit, the kit remains unopened, and you have not used the products. Daye will issue a full refund minus a 20 percent restocking fee and non-refundable shipping costs. Second, you cancel before the next billing date and have not received the next scheduled kit; Daye will refund the unspent portion of your subscription proportionally (if you paid for a monthly kit and cancel 10 days into a 30-day cycle, Daye should refund approximately one-third of the monthly fee). Third, Daye has breached its obligations-for example, failing to deliver a kit on the promised date or providing faulty products-in which case you have the right to demand a full refund.
For consultations and lab testing services, refunds are generally not available once the service is delivered or the test has been conducted, unless Daye made a material error (such as delivering an incorrect test or conducting the wrong analysis).
Processing timeline for refunds
Once you cancel, allow 10 to 15 business days for the refund to appear in your original payment method. If you paid by debit card or credit card, the refund will return to that card. If you paid via a digital wallet or third-party payment service, the refund will return to that account. Daye is required by Singapore consumer law to process refunds without unreasonable delay; 15 business days is the industry standard. If 20 business days have passed and you see no refund, contact Daye's support team and request evidence of the refund's status.
Future charges and subscription renewal
Verify that no further charges occur after you cancel. Check your bank or payment app statements weekly for 4 weeks post-cancellation. If Daye continues charging you after your cancellation date, you have grounds to dispute the charges with your bank and to file a complaint with CASE. Many payment providers (card issuers, Apple Pay, Google Pay) allow you to dispute unauthorised recurring charges within 60 days; act quickly if erroneous charges appear. Yafee strongly recommends documenting your cancellation confirmation to support any dispute claim.
Common mistakes to avoid when cancelling Daye
Cancellation is straightforward, but missteps can delay your exit or cost you money. Take a breath: the process is designed to be consumer-friendly, and these mistakes are easily preventable.
Cancelling with the wrong party
The most frequent error is cancelling through the wrong channel. If you subscribed via Apple App Store, cancelling through your Daye account dashboard will not work. Conversely, if you subscribed through Daye's website, cancelling via the app store will fail. Before you cancel, verify your subscription source by checking your payment statements or looking for receipt emails from Apple, Google, or Daye. This single check prevents wasted effort.
Cancelling too late in the 14-day window
The cooling-off period runs for 14 days from delivery, not from purchase. If you place an order on Day 1 but the kit arrives on Day 5, your 14-day window begins on Day 5. If you wait until Day 18 to cancel, you have lost the standard refund right. Check your delivery confirmation email immediately upon receipt and mark the 14-day deadline in your calendar if you are uncertain about keeping the subscription.
Opening or using products before cancelling
Once you open a product kit or use the products, your right to a full refund under the cooling-off period is forfeited. If you open a kit and change your mind, you can still cancel the subscription, but you will not receive a refund for that kit. Daye's terms allow return of unopened kits only. Consequently, if you are uncertain about the subscription, defer opening the kit until you have decided to keep it.
Failing to document the cancellation
Always save your cancellation confirmation email or screenshot the on-screen confirmation message. If Daye later disputes that you cancelled, or if a charge appears after cancellation, your confirmation is essential evidence. Furthermore, if you need to escalate to CASE, your documentation strengthens your complaint and accelerates resolution. Create a folder in your email labelled "Daye Cancellation" and retain all related correspondence.
Pricing and what you pay for Daye subscriptions
Daye's subscription costs depend on the services and frequency you select.
| Subscription type | Frequency | Price (SGD) | Refund eligibility |
|---|---|---|---|
| Product kits only | Monthly | $68-$85 | 14-day cooling-off period applies; minus 20% restocking fee |
| Product kits plus Period Clinic | Monthly | $120-$150 | Product kits eligible for refund; clinician consultations non-refundable once delivered |
| Lab testing and analysis | Per test or quarterly | $45-$95 per test | Non-refundable once test completed; refundable only if error or non-delivery occurs |
| Annual product subscription | 12 months | $720-$850 | 14-day cooling-off applies; after 14 days, refunds for unspent months only (pro-rata) |
| Combination bundle | Monthly | $150-$200 | Product portion eligible for refund within 14 days; services non-refundable |
| Pause (temporary hold) | Up to 3 months | No charge during pause | Not a cancellation; subscription resumes automatically unless you cancel |
Note that promotional codes or discounted rates may apply. If you received a discount, your refund will be calculated on the discounted price you paid, not the full retail price. Yafee advises that you verify your exact subscription type and price in your account settings before cancelling, as this information is essential if you need to pursue a refund dispute.
After cancellation: what to expect and what to do next
Once you cancel, several things happen automatically and some require your attention.
Immediate changes to your account
Your subscription ends on the renewal date Daye specified in the cancellation confirmation. Until that date, you retain full access to any purchased services. You can still view past consultations, download lab reports, and access any stored health data. After the renewal date passes, Daye will disable your account's subscription features; you will not be able to book new Period Clinic consultations or request new product kits. Non-subscription content (educational resources, health articles) may remain accessible, but this varies by Daye's design.
Retrieving your health data
Before your access expires, download and save any health records, lab results, consultation notes, or cycle tracking data you wish to keep. Log into your DHP Account and navigate to your data export or download section. Many health platforms allow you to export data as a PDF or CSV file; Daye should offer similar functionality. If you cannot locate the export option, contact Daye's support team and request all your personal health data in writing. Under Singapore's Personal Data Protection Act, Daye must provide your data within 30 days of your request at no cost.
Monitoring for erroneous charges
Check your bank statements for 4 weeks after cancellation. If Daye charges you after the cancellation date, dispute the charge with your bank immediately. Provide your bank with your cancellation confirmation as evidence. Most banks will reverse erroneous charges within 5 to 10 business days and may offer a provisional credit while they investigate. Yafee recommends setting a phone reminder for 2 weeks post-cancellation to double-check your statements.
Re-subscription and cooling-off period reset
If you re-subscribe to Daye after cancellation, your cooling-off period begins again from the date you receive your first kit under the new subscription. You are not locked into Daye and can cycle in and out; each subscription cycle is treated independently for refund purposes.
Checklist: cancellation process step by step
Use this checklist to ensure you have completed every necessary step.
| Action | Completed | Notes |
|---|---|---|
| Identify your subscription source (Apple App Store, Google Play, or DHP Account) | [ ] Yes [ ] No | Check your payment statements or confirmation emails |
| Check the 14-day cooling-off period deadline | [ ] Yes [ ] No | Count 14 days from your most recent product delivery date |
| Verify that product kits remain unopened (if claiming refund) | [ ] Yes [ ] No | Unopened kits are eligible; opened or used products are not |
| Submit cancellation through the correct platform | [ ] Yes [ ] No | Use the same channel you subscribed through |
| Save your cancellation confirmation (screenshot or email) | [ ] Yes [ ] No | Store in a folder for future reference |
| Wait 10 to 15 business days and verify refund appears | [ ] Yes [ ] No | Check your original payment method; allow up to 20 business days |
Summary and your next steps
Cancelling a Daye subscription is straightforward when you understand the legal framework and platform-specific procedures. Singapore's Consumer Protection (Fair Trading) Act provides you with a 14-day cooling-off period for unopened product kits and strong protections against unfair trading practices. Your cancellation method depends on your subscription source: use the Apple App Store for App Store subscriptions, Google Play for Android subscriptions, and your DHP Account dashboard for web subscriptions. Yafee has helped thousands of consumers cancel health and wellness subscriptions with confidence, and this guide provides you with the information you need to do the same.
If Daye refuses to process your cancellation or withholds a refund you believe you are entitled to, escalate your complaint to the Consumers Association of Singapore (CASE) without charge. CASE will investigate and mediate on your behalf. Document every step of your cancellation, retain confirmation emails, and monitor your bank statements for erroneous charges after you cancel. Yafee remains your partner in navigating digital health subscriptions and protecting your consumer rights.
Contact information for escalation
Consumers Association of Singapore (CASE)
Address: 170 Ghim Moh Road, Singapore 279622
Phone: +65 6461 0033
Email: [email protected]
Website: www.case.org.sg
Hours: Monday to Friday, 9:00 AM to 5:30 PM
Yafee provides this guide to empower you to make informed decisions about your subscriptions. Your consumer rights exist to protect you, and exercising them is your responsibility and your choice.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
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- Yafee cannot prevent the recipient from disputing the legal scope.
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