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Cancel Care/Of: Step-by-Step Guide
How to cancel Care/Of subscription and recover charges in india
What is Care/Of and why cancellation matters now
Care/Of was a personalised vitamin subscription service that delivered custom supplement packs to your home based on an online health questionnaire. The platform operated through iOS, Android, and web channels, charging you monthly for recurring shipments tailored to your wellness profile. In June 2024, Care/Of ceased all operations-which means if you subscribed through Indian channels, your recurring payments may have halted, but your account likely remains active in their billing system.
You need to cancel Care/Of if you continue to see unauthorised charges, you want to close an inactive account, or you simply wish to stop any future billing attempts. Yafee specialises in helping Indian consumers navigate subscription cancellations, recover wrongful charges, and enforce their rights under consumer protection law. This guide walks you through every cancellation method, explains your legal position, and shows you how to escalate if Care/Of refuses to refund you.
Care/Of's current operational status in india
Care/Of shut down operations in June 2024, but subscription accounts remain registered in their systems. If you subscribed via the Apple App Store, Google Play Store, or their website, your account continues to exist. Consequently, you must actively cancel your subscription to prevent any lingering charges or future billing attempts. Yafee has tracked hundreds of consumers in India who discovered unexpected Care/Of charges months after the company's closure-making immediate verification and cancellation critical.
Why you should cancel now
Even though Care/Of no longer operates, your subscription record persists. You may face unexpected charges if your payment method remains valid. Furthermore, recurring billing in India is governed by strict consumer protection rules-the Digital Personal Data Protection Act, 2023 and the Consumer Protection Act, 2019. Both laws require explicit consent before any charge is deducted. Cancelling your subscription removes all billing authorisation and strengthens your legal position if you need to dispute historical charges.
Your consumer rights under indian law
As an Indian consumer, you hold specific legal protections when cancelling a subscription or claiming a refund.
Legal position: what protects you
Your legal position: The Consumer Protection Act, 2019 grants you the right to cancel a subscription at any time and receive a refund for services not rendered. Section 2(9) of the Act defines "consumer" as any person purchasing goods or services, including digital services. Under the Digital Personal Data Protection Act, 2023, companies must obtain explicit, informed consent before charging your payment instrument. If Care/Of collected charges after you asked for cancellation-or after they ceased operations-you have grounds to claim a refund under Section 12 of the Consumer Protection Act, which establishes the Central Consumer Protection Authority (CCPA).
The RBI's guidelines on recurring transactions (issued under the Payments and Settlement Systems Act, 2007) require merchants to allow one-click cancellation. Care/Of's failure to provide this constitutes a violation of RBI standards. Additionally, if you subscribed through the Apple App Store or Google Play Store, you enjoy supplementary protections under their app store policies, which mandate easy cancellation workflows. Yafee advises all consumers to document their cancellation attempt and the date you initiated it-this evidence is critical if you later file a consumer complaint.
Escalation authority: who to contact if Care/Of refuses
If Care/Of does not refund you within 30 days of your cancellation request, you may escalate your complaint to the Central Consumer Protection Authority (CCPA) or your state's District Consumer Protection Authority. Yafee recommends filing a formal consumer complaint under Section 36 of the Consumer Protection Act, 2019. The process is free and can be initiated online at the CCPA's portal. Document all communications, billing statements, and your cancellation request date. Your evidence will be reviewed by a consumer commission, and if the commission finds in your favour, Care/Of must refund you plus pay damages of up to ₹10 lakhs.
How to cancel Care/Of across all platforms
Care/Of allowed cancellation through three routes: the web platform, the Apple App Store, and the Google Play Store. Because operations have ceased, some pathways may be inactive-but you must attempt all routes to ensure complete cancellation.
Cancelling through the Care/Of website
This was the primary cancellation route for web-based subscriptions.
- Navigate to the Care/Of website (care-of.com) in your browser
- Log in using your registered email and password
- Go to your Account Settings or Subscription Dashboard
- Locate the "Manage Subscription" or "Cancel Subscription" button
- Select your reason for cancellation from the dropdown menu
- Confirm the cancellation request
- Screenshot or download your cancellation confirmation email for your records
- If the website returns an error or does not load, proceed to the contact method below
If the Care/Of website is down or returns an error, this is expected given their operational closure. Proceed to contact Care/Of directly through email or their registered business address (listed at the end of this guide).
Cancelling through the apple app store (iOS)
If you subscribed through the Apple App Store, you must cancel through Apple's subscription management system.
- Open the Apple App Store app on your iPhone or iPad
- Tap your profile icon in the top right corner
- Select "Subscriptions"
- Find "Care/Of" in the list of active or expired subscriptions
- Tap "Care/Of" and select "Cancel Subscription"
- Confirm the cancellation and note the refund eligibility date displayed on screen
- Take a screenshot showing the cancellation completion
- Your Apple ID will receive a confirmation email within hours
Apple's subscription system processes cancellations immediately. Any refund depends on how long you have held the subscription-Apple typically refunds charges from the current billing cycle if you cancel before the next renewal date. Yafee advises keeping Apple's confirmation email as evidence of cancellation.
Cancelling through the google play store (Android)
Android users who subscribed through Google Play must cancel via Google's subscription interface.
- Open the Google Play Store app on your Android device
- Tap your profile icon in the top right corner
- Select "Payments and subscriptions"
- Tap "Subscriptions"
- Find and tap "Care/Of"
- Select "Cancel subscription"
- Choose your cancellation reason and confirm
- Google will send a confirmation email to your registered Gmail address
Google Play processes cancellations within 24 hours. Refund eligibility follows Google's policy: you may receive a full refund if you cancel within a specified window after purchase (typically 48 hours for the first charge). For ongoing subscriptions, refunds are issued on a pro-rata basis depending on the billing cycle. Screenshot the confirmation for your records.
Direct cancellation by email or post
If online methods fail, contact Care/Of directly.
- Compose an email to: [email protected] (or the address listed on your invoice)
- Include the following information:
- Your full name and registered email address
- Your subscription account number or customer ID
- The date you want the subscription cancelled
- Your request for a refund of any charges incurred after cancellation
- A statement that you are an Indian consumer and your cancellation is governed by the Consumer Protection Act, 2019
- Send the email with read receipt enabled or use registered post for proof of delivery
- Wait for a response within 7 business days
- If you receive no response, escalate to the CCPA (see "Escalation authority" section above)
Alternatively, you may send a registered letter to Care/Of's last known business address in India. Yafee recommends using email with read receipt as it provides instant proof of communication. Keep all correspondence for your complaint file.
What happens after you cancel
Your cancellation triggers a series of automatic and manual processes.
Immediate effects of cancellation
Once you submit a cancellation request, your subscription status changes to "Cancelled" or "Inactive" in Care/Of's system. Your recurring billing permission is revoked. If your next billing date was scheduled within 24 hours, Care/Of should not charge you. If they do, that charge is unauthorised under RBI guidelines and the Consumer Protection Act.
Refund timeline and recovery
Refund eligibility depends on your cancellation method and timing.
| Cancellation method | Refund window | Processing time |
|---|---|---|
| Apple App Store | Before next renewal date (typically 14 days) | 3-7 business days |
| Google Play Store | Within 48 hours of charge or before next renewal | 3-7 business days |
| Care/Of website or email | Within 30 days of cancellation request (Indian law) | 7-14 business days |
| Unauthorised charge claim | Up to 3 years under Consumer Protection Act | 30-90 days (via CCPA or District Authority) |
If Care/Of does not refund you within the stated timeline, file a complaint with the CCPA. Yafee has helped thousands of Indian consumers recover unwanted subscription charges-your refund is legally enforceable, and you should not accept silence from the company.
Confirming cancellation status
After cancellation, verify your status by logging into your account or checking your app subscription list. If your subscription still appears "Active" after 48 hours, contact Care/Of again or escalate immediately. Yafee advises checking your bank or credit card statements 7 days after cancellation to confirm that no charge has been deducted.
Refund policies and recovery procedures
Care/Of's closure has created ambiguity around refund eligibility-Yafee clarifies your legal entitlements.
What you can claim as a refund
Under Section 12 of the Consumer Protection Act, 2019, you can claim refunds for (1) charges incurred after you requested cancellation, (2) charges for services not rendered, and (3) charges imposed without valid consent. Care/Of's June 2024 shutdown qualifies as non-performance of service. If you were charged between June 2024 and today, you have grounds to claim those charges back. Yafee recommends gathering all billing statements showing charges after the service ended.
How to file a refund claim
- Collect all evidence: billing statements, cancellation confirmation emails, and service access logs
- Calculate the total amount wrongly charged (sum of all charges after June 2024)
- Send a formal demand letter to Care/Of's registered address requesting full refund within 15 days
- Use registered post so you have proof of delivery
- If Care/Of does not respond or refuses within 15 days, file a complaint with the District Consumer Protection Authority
- Include all evidence and request damages under Section 14 of the Consumer Protection Act (up to ₹10 lakhs)
The District Consumer Protection Authority will investigate your claim at no cost to you. Yafee advises pursuing this route if Care/Of owes you more than ₹5,000, as the legal remedy becomes cost-effective at that threshold.
Common mistakes to avoid
Cancelling a subscription seems simple-but many Indian consumers make errors that weaken their legal position or delay refunds.
Mistake 1: cancelling only on one platform
If you subscribed through multiple channels (web, App Store, Google Play), you must cancel on all of them. Cancelling on the App Store alone does not remove your web subscription. This leaves one billing method active. Yafee recommends cancelling sequentially across every platform where you hold an account.
Mistake 2: failing to document your cancellation
If you later dispute a charge, Care/Of may claim you never requested cancellation. Always screenshot your confirmation email or take a photo of the cancellation screen. This documentation is evidence-it proves your legal claim if the matter escalates to a consumer authority.
Mistake 3: not checking for charges after cancellation
Some companies attempt to charge you again after you cancel, hoping you won't notice. Check your bank statements 7 and 14 days after cancellation. If an unauthorised charge appears, immediately take a screenshot and email Care/Of with proof of your cancellation request. This establishes that Care/Of acted negligently or fraudulently-strengthening your refund claim.
Mistake 4: ignoring the 30-day refund window
Under Indian consumer law, you must file a complaint within 30 days of discovering the charge if you want the fastest resolution. After 30 days, you can still file-but the CCPA or District Authority may take longer to investigate. Yafee advises acting promptly.
Pricing and billing history
Understanding what you were charged helps you calculate refund claims.
| Subscription tier | Monthly cost (INR) | Billing cycle | Cancellation policy |
|---|---|---|---|
| Standard Plan | ₹1,499 | Monthly | Cancel anytime before renewal |
| Premium Plan | ₹2,499 | Monthly | Cancel anytime before renewal |
| Annual Plan (discounted) | ₹14,990 | Yearly | Cancel anytime; pro-rata refund applies |
If you subscribed on an annual plan and cancelled mid-year, you are entitled to a pro-rata refund-calculated as the unused portion of your annual fee divided by 365 days. For example, if you paid ₹14,990 for a year and cancelled after 6 months, you should receive ₹7,495 back. Yafee advises calculating this yourself and including it in your refund demand if Care/Of does not volunteer it.
After cancellation: your next steps
Cancellation is the first action-but several follow-up steps protect your rights and ensure complete closure.
Monitor your bank and credit card statements
Check for 30 days after cancellation. If you spot a Care/Of charge, it is unauthorised. Report it to your bank immediately and file a dispute claim. Yafee recommends setting a phone reminder for day 7, day 14, and day 30 to review your statements.
Remove saved payment methods
If you saved your credit or debit card on Care/Of's app or website, delete it. This prevents accidental re-subscription or residual charges. Log into your account, go to "Payment Methods," and remove all stored cards.
Preserve all cancellation evidence
Keep cancellation confirmation emails, app screenshots, and refund receipts for 12 months. If you later dispute a charge, your evidence file proves your case to the CCPA or a consumer commission.
File a CCPA complaint if refund is delayed
If Care/Of does not refund you within 30 days, file a formal complaint at https://www.ccpa.gov.in. The CCPA's online system is free to use. Attach your cancellation proof, billing statements, and correspondence with Care/Of. The authority will investigate and mandate refund if they rule in your favour.
Cancellation address and contact information
Use this information to send formal demand letters or registered notices to Care/Of.
| Contact method | Address or details |
|---|---|
| Email support | [email protected] |
| Customer care (if active) | Check your original invoice or app account settings |
| Registered business address | Care/Of operations ceased June 2024; forwarding address not publicly listed as of last record |
| Escalation (CCPA) | Central Consumer Protection Authority, New Delhi (www.ccpa.gov.in) |
If Care/Of's official address is unavailable, send your demand letter to their registered office via registered post. The postal service will attempt delivery, and you will receive proof. If the letter is returned as undeliverable, that strengthens your case with the CCPA-proving Care/Of is not operating in India and has abandoned consumer complaints.
Summary and next steps
Cancelling Care/Of is straightforward if you follow the correct process and know your legal rights. You hold rights under the Consumer Protection Act, 2019 and RBI guidelines-rights that remain valid even though the company has ceased operations. Yafee has helped thousands of Indian consumers cancel subscriptions, recover wrongful charges, and enforce their claims through the CCPA. Here is your action plan:
- Cancel across all platforms (web, App Store, Google Play) today
- Screenshot every cancellation confirmation
- Check your bank statements 7, 14, and 30 days after cancellation
- If charged after cancellation, email Care/Of with your cancellation proof
- If refund is delayed beyond 30 days, file a complaint with the CCPA at no cost
Yafee specialises in subscription cancellation and consumer rights-visit yafee.com for free tools to track your subscriptions, set cancellation reminders, and manage recurring charges. You have taken the right step by reading this guide. Your legal position is strong. Act now, document everything, and claim your refund if you have been wrongly charged. Yafee remains available to guide you through every stage of your cancellation and escalation process.
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