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Cancel Bloom: Your Step-by-Step Guide
How to cancel Bloom and recover your subscription fees: the singapore guide
Understanding Bloom and your subscription rights
Bloom is a subscription-based wellness application that delivers personalized mental health support, guided meditations, mood tracking, and cognitive behavioural therapy (CBT) tools to your device. If you subscribed through Apple's App Store, Google Play, or directly via Bloom's website using Stripe, your cancellation pathway and refund eligibility depend entirely on which platform processed your payment. Under the Consumer Protection (Fair Trading) Act (CPFTA), you hold specific rights as a Singapore consumer, and Yafee specializes in helping you enforce those rights when companies make cancellation difficult.
How Bloom subscriptions work in singapore
Bloom offers flexible subscription tiers designed to suit different wellness needs and budgets. You can subscribe weekly, monthly, or annually, with pricing ranging from S$6.98 to S$100.00 depending on the plan duration you select. The app syncs across devices and preserves your mood history and meditation progress even after you cancel, provided your account remains active through the end of your paid billing cycle. Crucially, your billing cycle begins on the date you first subscribe or renew, and automatic renewal occurs unless you cancel before the renewal date.
Why your cancellation method matters
Before you take action, understanding your subscription type is critical because Apple, Google, and Stripe handle cancellations and refunds according to different commercial terms. Your receipt will clearly state which payment processor handled your transaction. At Yafee, we have guided thousands of consumers through exactly this distinction, because your next step depends entirely on whether you see "Apple," "Google," or "Stripe" on your billing documentation.
Bloom subscription plans and pricing in singapore
Here are the subscription plans available to Singapore users and their pricing at the time of writing.
| Plan name | Price (SGD) | Billing period | Best for |
|---|---|---|---|
| Bloom Pro Weekly | S$6.98 | Weekly | Trial or casual users |
| Bloom Pro Monthly | S$29.98 | Monthly | Regular wellness practice |
| Bloom Pro Annual | S$100.00 | Annual | Committed long-term wellness |
Understanding your billing and cancellation window
Your billing cycle begins on the date you first subscribe or renew. If you cancel mid-cycle, you retain full access until the last day of your paid period. No refunds are issued for unused days within an active billing cycle unless Bloom's money-back guarantee applies (typically available for direct web subscriptions only and subject to specific terms). Consequently, timing your cancellation correctly before automatic renewal is critical to avoiding unexpected charges.
Your consumer rights and what the law protects
As a Singapore consumer, your rights are anchored in the Consumer Protection (Fair Trading) Act, which is administered and enforced by the Competition and Consumer Commission of Singapore (CCCS). Under this legislation, you have the right to cancel a subscription service, and the company must honor that cancellation within a reasonable timeframe.
Key protections under the consumer protection (Fair trading) act
The CPFTA prohibits unfair contract terms, misleading representations, and unconscionable conduct. If Bloom charges you after you have submitted a valid cancellation request, or if the company makes cancellation deliberately difficult to discourage you from exercising your rights, this may constitute an unfair practice. Furthermore, if Bloom's terms of service contain a clause that makes cancellation impossible or unreasonably burdensome (for example, requiring you to cancel only by certified mail to an address that does not exist), that clause is likely unenforceable under the CPFTA. The CCCS provides complaint mechanisms and can issue compliance notices if the company breaches the Act.
Your legal position
You have the right to cancel your Bloom subscription at any time, provided you follow the correct cancellation method for your platform. If the company continues to charge you after a valid cancellation request, or if you believe Bloom has engaged in unconscionable or misleading conduct, you may lodge a complaint with the CCCS. Yafee can assist you in documenting your cancellation request and preserving evidence of non-compliance. If Bloom refuses to refund charges applied after your cancellation, you may pursue recovery through the small claims tribunal or, for larger disputes, the District Court.
How to cancel Bloom: step-by-step for each platform
Your cancellation method depends on where you subscribed and how you pay. Follow the exact steps for your payment platform below.
Cancel if you subscribed via apple app store (iPhone or iPad)
Apple manages all in-app subscriptions through the App Store, not through Bloom directly. You must cancel through your Apple ID settings to prevent automatic renewal.
- Open the Settings app on your iPhone or iPad
- Locate the grey gear icon on your home screen
- Tap your name and Apple ID profile icon at the top of the Settings menu
- Your name appears in a blue banner near the top
- Select Subscriptions
- This option appears below "iCloud" and above "Media and Purchases"
- Find and tap Bloom in your active subscriptions list
- If Bloom does not appear, your subscription may already be inactive
- Tap "Cancel Subscription" (or "Edit Subscription" if you want to downgrade instead)
- A confirmation prompt will appear asking why you cancel
- Confirm the cancellation by following the on-screen instructions
- Apple will display your final access date
- Screenshot this confirmation for your records
Your cancellation takes effect immediately, and you retain access to Bloom until the end of your current billing cycle. Apple does not issue refunds for subscriptions unless you cancel within 14 days of the auto-renewal date and meet Apple's refund criteria. If you believe your refund was incorrectly denied, contact Apple Support directly via the Report a Problem link in your App Store purchase history.
Cancel if you subscribed via google play (Android)
Google Play handles all in-app subscriptions for Android users. You must cancel through the Google Play app or website to prevent automatic renewal.
- Open the Google Play Store app on your Android device
- Locate the multicolored Play Store icon on your home screen
- Tap your profile icon in the top-right corner
- This appears as a circle containing your initials or profile photo
- Select "Manage subscriptions" from the dropdown menu
- If you do not see this option, tap "Settings" first, then scroll to "Subscriptions"
- Find and tap Bloom in your active subscriptions list
- All active subscriptions appear under the "Active" tab
- Tap "Cancel subscription"
- Google will ask you to select a reason for cancellation
- Confirm the cancellation
- You will receive a confirmation email from Google Play
- Save this email as proof of cancellation
Your cancellation takes effect immediately. You retain access to Bloom until the end of your current billing cycle. Google Play offers refunds within 48 hours of purchase for new subscriptions; after this window, refunds are discretionary and depend on Google's assessment of your reason for cancellation. Document your cancellation request date, as this may strengthen any refund appeal.
Cancel if you subscribed directly via bloom's website (Stripe payment)
If you subscribed directly through Bloom's website and paid via Stripe, you must cancel through Bloom's account portal or contact Bloom's customer service directly. Cancelling your payment method does not cancel your subscription and may result in unpaid invoices.
- Log into your Bloom account on the Bloom website
- Navigate to www.bloomapp.com and enter your email and password
- Locate your account settings or subscription management section
- This is typically labeled "Account," "Settings," or "Billing"
- Find your active subscription and select "Cancel" or "Manage Subscription"
- Bloom's interface may prompt you to provide a reason for cancellation
- Confirm the cancellation and note the final access date displayed on screen
- Screenshot the confirmation page immediately
- If no cancellation option appears in your account portal, send a formal cancellation email to Bloom's customer service address
- Use the subject line: "Cancellation Request for [Your Email Address]"
- Include your full name, email address, subscription plan, and the date you wish to cancel
- Request written confirmation of cancellation
- Send via recorded or traceable email (for example, Gmail's "Request Read Receipt" feature)
If Bloom's website contains a "Notice" section in its terms of service or privacy policy, that section will specify the correct mailing address for cancellation requests. Retain all cancellation correspondence, including confirmation emails and screenshots. Bloom should respond within 5 to 10 business days; if the company continues to charge you after your cancellation date, contact Yafee or the CCCS to file a complaint and pursue recovery.
Refund eligibility and what you can expect
Refund entitlement depends on your platform and the circumstances of your subscription.
Refunds via apple app store
Apple permits refunds only within 14 days of the auto-renewal date if you cancel before the service period begins. Outside this window, refunds are at Apple's discretion. To request a refund, open the App Store on your Apple device, tap your profile icon, select "Purchase History," find the Bloom charge, and select "Report a Problem." Explain why you are requesting a refund (for example, "I did not authorize this renewal" or "The service does not match its description"). Apple reviews these requests and typically responds within 5 to 10 business days.
Refunds via google play
Google Play permits refunds within 48 hours of purchase for subscriptions; after this window, refunds are discretionary. To request a refund, open Google Play, tap your profile icon, select "Manage subscriptions," tap Bloom, and select "Report a problem." Provide a clear reason, and Google will review your request. Refunds typically process within 3 to 5 business days if approved.
Refunds via stripe (direct web subscription)
Bloom's refund policy for direct web subscriptions varies depending on whether the company offers a money-back guarantee. Review Bloom's cancellation confirmation email or terms of service to determine if you qualify for a refund of unused subscription fees. If Bloom does not honor your refund request within 14 days, contact your bank or card issuer to file a chargeback claim. Yafee recommends preserving all cancellation correspondence before pursuing a chargeback.
What happens after you cancel Bloom
Once your cancellation takes effect, be prepared for what comes next so you can confirm the process has completed successfully.
Your access after cancellation
After you cancel, you retain full access to Bloom's features until the last day of your current billing cycle. On that date, your access terminates automatically. The app remains installed on your device, but premium features become unavailable. You can log back in to view your meditation history and mood records, but you cannot access guided content or advanced analytics unless you resubscribe.
Billing confirmation after cancellation
Within 5 business days of your cancellation, you should receive a confirmation email from your payment platform (Apple, Google, or Bloom directly via Stripe). This email states your subscription cancellation date and final access date. Retain this email indefinitely. If you do not receive this confirmation within 5 business days, contact customer support and request written confirmation that your subscription is inactive and no future charges will apply.
Checking for unwanted post-cancellation charges
Monitor your payment method for 30 days after your cancellation date to ensure no charges appear after the final access date. If you discover a charge dated after your cancellation confirmation, contact Yafee or the CCCS immediately. Companies that charge after a valid cancellation are breaking the CPFTA and your right to cancel. Document the unauthorized charge, your cancellation confirmation email, and the date the unauthorized charge appeared, as you will need this evidence to pursue recovery.
Common mistakes to avoid when cancelling Bloom
Cancellation is straightforward once you know the correct steps, so take care to avoid these common pitfalls that delay or prevent cancellation.
Deleting the app without cancelling your subscription
Uninstalling the Bloom app from your device does not cancel your subscription. Your billing cycle continues, and automatic renewal will charge you on the renewal date. You must explicitly cancel through your payment platform (Apple, Google, or Bloom directly) even if you delete the app immediately afterward. Many consumers mistakenly believe that deleting the app ends the subscription, resulting in unexpected charges weeks or months later.
Cancelling your payment method instead of your subscription
If you subscribed via Stripe (direct web payment), cancelling your credit card or debit card does not cancel your subscription. Bloom's billing system will mark your account as having unpaid invoices, and the company may continue to attempt collection. You must cancel the subscription itself through your Bloom account portal or via formal cancellation email to Bloom.
Missing the auto-renewal date
Your subscription auto-renews on the same date each month or year, depending on your plan. If you intend to cancel, do so at least 24 hours before the renewal date to prevent the next charge. If you cancel after the renewal date, you have already been charged, and you must request a refund separately. Mark your calendar with your renewal date so you do not miss the cancellation window.
Failing to retain cancellation confirmation
If Bloom disputes your cancellation or continues charging you, you will need proof that you submitted a valid cancellation request. Screenshot your platform confirmation (Apple Settings, Google Play, or Bloom's account portal), save cancellation emails from your payment processor, and note the date and time of your cancellation. Without this documentation, proving non-compliance becomes difficult if you need to escalate to the CCCS or pursue recovery through the courts.
Common reasons to cancel and when to act
You might cancel Bloom for many legitimate reasons, and the sooner you act, the sooner you avoid unnecessary charges.
Signs you are ready to cancel
- You have not opened the app in 30 or more days
- You are paying for a premium tier but using only free features
- A competing mental health app better suits your needs
- Your subscription auto-renewed without clear consent or disclosure in your email
- You are struggling to find the cancellation option and want professional guidance
- Bloom charged you but has not delivered the promised service or features
Why acting now matters
If you have decided to cancel, timing is critical. Acting before your next automatic renewal stops you from being charged for a period you will not use. If your renewal date is within 7 days, cancel immediately to prevent the charge. If your renewal date has passed and you were charged, request a refund from your payment platform within 48 hours (Google Play) or 14 days (Apple) of the charge date. Yafee specializes in helping consumers recover unwanted subscription fees and stop automatic charges before they compound.
Escalation: what to do if Bloom refuses to cancel
In rare cases, companies make cancellation deliberately difficult or ignore cancellation requests. If this happens, you have clear legal remedies under Singapore law.
Document your cancellation attempt
Before escalating, collect all evidence of your cancellation request: screenshots of your cancellation attempt in the app portal, confirmation emails from your payment platform, copies of emails you sent to Bloom's customer service, and a record of the dates and times you attempted to cancel. This documentation demonstrates good faith and proves the company's non-compliance if you must file a formal complaint.
Contact the competition and consumer commission of singapore (CCCS)
If Bloom continues to charge you after you have submitted a valid cancellation request, or if the company refuses to cancel, lodge a complaint with the CCCS. The CCCS enforces the Consumer Protection (Fair Trading) Act and can investigate unfair contract terms, misleading representations, and unconscionable conduct. Visit the CCCS website (www.cccs.gov.sg) to submit your complaint online. Provide your cancellation documentation, copies of unauthorized charges, and a clear timeline of events. The CCCS will contact Bloom on your behalf and may issue a compliance notice if the company has breached the law.
Dispute the charge with your bank or card issuer
If Bloom continues to charge you after cancellation, contact your bank or card issuer and request a chargeback. Explain that you cancelled your subscription, provide your cancellation confirmation, and state the date of the unauthorized charge. Your bank will investigate and may reverse the charge within 30 to 60 days. Chargebacks are a powerful tool and should be used only after you have made a clear cancellation request and the company has not honored it.
Pursue recovery through the small claims tribunal
If your unauthorized charges total S$5,000 or less (or S$10,000 if both parties consent), you may file a claim in the Small Claims Tribunal without legal representation. Yafee recommends submitting your CCCS complaint first, as the Tribunal may take evidence of CCCS findings into account. Prepare a written statement summarizing your cancellation attempt, the company's non-response, and the total amount of unauthorized charges. The Tribunal typically resolves disputes within 3 to 6 months.
Checklist: steps to take before and after cancellation
Use this checklist to ensure you have completed all necessary steps to cancel cleanly and protect yourself against post-cancellation charges.
| Task | Status | Notes |
|---|---|---|
| Identify your payment platform (Apple, Google, or Stripe) | [ ] Complete | Check your most recent billing email or receipt |
| Note your subscription renewal date | [ ] Complete | Cancel at least 24 hours before this date |
| Log into your payment platform account | [ ] Complete | Apple ID, Google Play, or Bloom account portal |
| Submit your cancellation request | [ ] Complete | Follow the platform-specific steps above |
| Screenshot your cancellation confirmation | [ ] Complete | Save this immediately for your records |
| Monitor your payment method for 30 days | [ ] Complete | Check for unauthorized charges after final access date |
Comparing Bloom with competing wellness apps
If you are cancelling Bloom because another app better suits your needs, consider these alternatives available in Singapore.
| App name | Pricing (monthly) | Key features | Cancellation ease |
|---|---|---|---|
| Bloom | S$29.98 | CBT, mood tracking, meditations | Moderate (platform-dependent) |
| Headspace | S$12.99 | Guided meditations, sleep, anxiety | Easy (clear in-app option) |
| Calm | S$14.99 | Sleep programs, meditations, music | Easy (one-tap cancellation) |
| Insight Timer | Free with optional premium | Community meditations, teacher library | Easy (optional subscription) |
| 10% Happier | S$9.99 | Meditation, anxiety courses, CBT | Moderate (email required) |
If you are switching to a competitor, verify the new app's refund policy before subscribing. Many wellness apps offer a 7-day free trial, which allows you to test the service before committing to a paid subscription. Yafee recommends using free trials to evaluate alternatives before cancelling Bloom, ensuring your new choice truly matches your wellness needs.
Contacting Bloom for support and cancellation assistance
If you cannot locate the cancellation option in your account or need assistance, contact Bloom directly. Refer to your specific agreement or terms of service to locate the correct and required method and address for cancellation. Commonly, formal cancellation letters require the company's mailing address, often found in the "Notice" section of the terms. Some contracts also permit cancellation via email or an official portal. Always retain proof of sending, and request written confirmation of your cancellation request.
Bloom customer support channels
- Email: Contact Bloom via the "Support" or "Contact Us" section on the Bloom website or within the app itself
- In-app help: Open Bloom, navigate to Settings, and select "Help" or "Contact Support" to send a message directly
- Mailing address: Check Bloom's terms of service or privacy policy for the official mailing address in the "Notice" section; use certified or recorded mail if mailing a formal cancellation letter
When contacting Bloom, use the subject line "Cancellation Request," provide your full name, email address, subscription plan, and the date you wish to cancel. Ask for written confirmation of your cancellation and note the date and time of your request. If Bloom does not respond within 10 business days, escalate your complaint to the CCCS or contact Yafee for guidance on recovery and enforcement.
Final checklist and summary
Cancelling Bloom is straightforward once you follow the correct platform-specific steps. You now understand your rights under the Consumer Protection (Fair Trading) Act, the exact cancellation procedure for Apple, Google, and Stripe, refund eligibility for each platform, and the escalation path if Bloom refuses to cancel or continues to charge you after cancellation.
Key takeaways
- Cancel through your payment platform (Apple Settings, Google Play, or Bloom's account portal), not by deleting the app
- Act before your renewal date to prevent the next charge
- Screenshot your cancellation confirmation immediately
- Monitor your payment method for 30 days after the final access date
- If Bloom continues to charge you, request a refund from your payment platform or file a chargeback with your bank
- If the company ignores multiple refund requests, lodge a complaint with the CCCS
You have the legal right to cancel your subscription at any time under Singapore consumer law. If you encounter resistance, documentation and prompt escalation will protect your interests. Yafee has helped thousands of consumers cancel unwanted subscriptions, recover unauthorized charges, and reclaim control of their digital spending. If you require additional assistance with Bloom or any other subscription service, Yafee provides step-by-step guidance and can help you navigate disputes with companies that refuse to honor your cancellation. Visit Yafee.com to learn how we can support your subscription management and consumer rights today.
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