Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Alivecor, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Alivecor in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Alivecor
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Alivecor subscription with zero hassle
1
Fill in the form
Give us your details and those of your Alivecor subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Alivecor. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Alivecor refuses your cancellation.
Frequently asked questions
Cancel Alivecor: The Right Way
How to cancel AliveCor and protect your heart health data in singapore
What AliveCor is and why you might want to cancel
AliveCor, branded as Kardia, is a portable electrocardiogram (ECG) device company that combines hardware with cloud-based subscription services. You purchase a small device that records your heart's electrical rhythm and pairs it with a mobile app that stores readings, provides automated heart rhythm analysis, and offers optional clinician review services on a monthly or annual subscription basis.
Many Singaporean users subscribe to KardiaCare, the premium subscription tier, to unlock advanced features such as atrial fibrillation (AFib) detection and unlimited cloud storage. However, if your health circumstances have changed, you prefer a different wearable device, or you want to reduce monthly expenses, cancelling your AliveCor subscription is a straightforward process-provided you understand the correct steps. Yafee specialises in helping consumers navigate these cancellations with confidence and clarity.
Common reasons to cancel AliveCor
Your reasons for cancellation may include a change in your health situation, a switch to an alternative heart health application, budget constraints, or discovery of a device that better suits your needs. Whatever your motivation, you deserve a clear, step-by-step guide that saves you time navigating support pages and account settings.
Key facts before you begin
AliveCor subscriptions automatically renew unless you take active steps to cancel. You must initiate cancellation at least 24 hours before your next billing date to prevent the charge. Your subscription access remains active until the end of your paid billing period-you will not lose access to your data immediately after cancelling. However, AliveCor's standard policy does not offer mid-period refunds, although Singapore's Consumer Protection (Fair Trading) Act may provide protection in specific circumstances. Yafee recommends reviewing your billing statement to confirm your exact renewal date before you proceed.
Understanding AliveCor's pricing and subscription plans
AliveCor's pricing structure varies depending on your device model and subscription tier, and whether you purchase through the App Store, Google Play, or directly from the AliveCor website.
Device and subscription costs in singapore
The following table outlines the most common AliveCor offerings. Device prices are one-time purchases; subscription prices renew monthly or annually according to your choice.
| Plan or device | Price (SGD) | Billing period | What you receive |
|---|---|---|---|
| KardiaMobile 1-Lead device | S$142 (approx) | One-time purchase | Single-lead ECG, basic heart rhythm recording |
| KardiaMobile 6L device | S$228 (approx) | One-time purchase | Six-lead ECG, comprehensive heart data |
| KardiaCare monthly subscription | S$12-15 (approx) | Monthly auto-renewal | Cloud storage, AFib detection, clinician review option |
| KardiaCare annual subscription | S$99-129 (approx) | Annual auto-renewal | Same features as monthly plan, improved value |
| Free tier (after cancellation) | Free | Unlimited | Basic ECG recording, limited cloud storage |
Prices shown are approximate conversions from USD and may fluctuate depending on your payment method and the platform through which you purchase. Always verify the exact charge in your local payment method before confirming your cancellation request.
Why subscription costs matter when you cancel
If you are cancelling because the monthly charge has become unaffordable, bear in mind that AliveCor will charge you again on your next billing date unless you complete the cancellation process within the 24-hour window before that renewal. Yafee advises checking your account statement or last invoice to identify your exact billing date, so you can time your cancellation accordingly and avoid an unwanted charge.
Your consumer rights and what they mean for you
Your legal protections when cancelling AliveCor are grounded in Singapore's Consumer Protection (Fair Trading) Act (CPFTA), which sets out your entitlements as a consumer of digital services.
Consumer protection (Fair trading) act and subscription cancellation
Under Singapore's Consumer Protection (Fair Trading) Act, you have the statutory right to cancel a distance contract (which includes online subscription services) within 14 calendar days of entering into the contract, without penalty and without providing a reason. This is known as the "cooling-off period." However, this right applies only to your initial subscription purchase, not to subsequent renewals. Furthermore, if you have already used the service (such as uploading ECG data), AliveCor may charge you for the value of services rendered during that period, in accordance with the CPFTA.
If you wish to cancel during the cooling-off period, you must notify AliveCor in writing within 14 days of purchase. The legislation does not require you to provide a reason, and you are entitled to a full refund of your subscription fee if you have not materially used the service.
Your legal position on ongoing cancellations
Once your cooling-off period expires (after 14 days), your legal right to cancel shifts. You remain entitled to cancel your subscription at any time, but AliveCor is not obliged to refund fees already paid for the current billing period. Nevertheless, AliveCor must allow you to cancel before the next billing cycle begins. If AliveCor refuses to process your cancellation or continues to charge after you have requested cancellation, you may lodge a complaint with the Consumers Association of Singapore (CASE), which investigates breaches of consumer rights and can compel the company to remedy the breach.
How to cancel AliveCor based on your platform
The cancellation method you use depends on where you subscribed and how you manage your account.
Cancel AliveCor through the official website
- Log in to your AliveCor account at www.alivecor.com using your email and password.
- If you have forgotten your password, click "Forgot password?" and follow the email reset link.
- Navigate to your Account Settings or Profile section (usually found in a menu icon or dropdown marked "My Account").
- Look for a tab or link labelled "Subscription", "Billing", or "Plans".
- Locate your active subscription and select the option to "Manage subscription" or "Cancel subscription".
- AliveCor will typically display your next billing date and ask you to confirm cancellation.
- Review the cancellation notice, which will confirm the date your access ends and whether any refund applies.
- You will usually receive a confirmation email immediately after cancelling.
- Confirm your cancellation by clicking the final "Cancel subscription" or "Confirm cancellation" button.
- Do not close your browser or navigate away until you see a final confirmation message.
- Retain a screenshot or photograph of the confirmation screen as proof of cancellation.
- This documentation is valuable if a dispute arises later.
Cancel AliveCor through the apple app store (iOS)
- Open the Apple App Store app on your iPhone or iPad.
- Tap the account icon (a silhouette profile picture) in the bottom-right corner of the screen.
- Select "Subscriptions" from the menu.
- You will see a list of all active subscriptions linked to your Apple ID.
- Find "AliveCor" or "Kardia" in the subscriptions list and tap it.
- Tap "Manage" if this option appears.
- Tap "Cancel subscription" or a similar button on the subscription details page.
- Apple will ask you to confirm your reason for cancellation (this is optional).
- Confirm the cancellation by tapping "Confirm" when prompted.
- You will receive a confirmation message saying "Your subscription has been cancelled" or similar.
- Take a screenshot of the cancellation confirmation as your proof of cancellation.
- Apple will also send a confirmation email to your registered Apple ID email address.
Cancel AliveCor through google play (Android)
- Open the Google Play Store app on your Android device.
- Tap the menu icon (three horizontal lines) in the top-left corner.
- Select "Subscriptions" or "Manage subscriptions" from the menu options.
- A list of your active subscriptions will appear.
- Tap "AliveCor" or "Kardia" from the subscriptions list.
- The subscription details page will open, showing your next billing date.
- Tap "Cancel subscription" at the bottom of the subscription details page.
- Google will prompt you to confirm and may ask for feedback on why you are cancelling.
- Confirm your cancellation by tapping "Yes, cancel subscription".
- You will see a message confirming that your subscription has been cancelled.
- Screenshot the confirmation page for your records.
- Google will send a confirmation email to your registered Google account email address.
What happens after you cancel AliveCor
Understanding what occurs after you press the cancellation button is crucial to managing your account and data correctly.
Access and data retention after cancellation
Once you cancel, your subscription to KardiaCare (or any premium tier) ends on the date specified in your cancellation confirmation. You will automatically downgrade to AliveCor's free tier, which allows you to record basic ECGs and access limited cloud storage. All your historical ECG recordings and health data remain in your account; cancelling your subscription does not delete this information. You can still view your past recordings, though advanced features such as clinician review and unlimited storage will no longer be available.
Your access to the AliveCor app and your account continues indefinitely on the free tier. If you wish to re-subscribe to KardiaCare at any point in the future, you can do so through the same account, and your historical data will remain intact.
Timeline for access loss
Premium features cease on your cancellation date (not immediately). If your next billing date is 15 January and you cancel on 10 January, you retain full access until 15 January at 11:59 pm. On 16 January, your account automatically downgrades to the free tier. You will not be charged for a new billing period if you cancel before the renewal date.
Refunds and what you can recover
Your right to a refund depends on when you cancel and how much of the current billing period remains.
Refund eligibility under the CPFTA
If you cancel within the 14-day cooling-off period and have not materially used the subscription service, you are entitled to a full refund of your subscription fee under the Consumer Protection (Fair Trading) Act. You must submit your refund request in writing to AliveCor within 14 days of purchase. Send your request by email to the address provided in your order confirmation, clearly stating your order number and the reason for your request (you are not obliged to provide a reason, but doing so may expedite the process).
If you cancel outside the cooling-off period, AliveCor is not legally required to refund fees for the current billing period. However, Yafee recommends requesting a prorated refund (a refund for the unused portion of the month) as a courtesy-some companies will grant this even though they are not obliged to do so. If AliveCor refuses your refund request, you may escalate to the Consumers Association of Singapore (CASE) for mediation.
How to request a refund
If you believe you are entitled to a refund, submit a written request to AliveCor via email. Include your account email, order number, the date of purchase, the subscription plan name, and a clear explanation of why you are seeking a refund. Yafee advises sending this email from the same email address linked to your AliveCor account, so AliveCor can verify your identity. Request a read receipt or reply confirmation so you have proof of submission. AliveCor typically responds to refund requests within 7-14 business days.
Common mistakes to avoid when cancelling
Cancellation is straightforward, but several missteps can lead to unexpected charges or loss of data. Take your time and follow each step carefully to protect your account and finances.
Mistake one: cancelling too close to your billing date
AliveCor requires you to cancel at least 24 hours before your next billing date. If you cancel fewer than 24 hours before renewal, the system may process your next charge before the cancellation takes effect. Check your account statement or last invoice to confirm your exact renewal date, and set a phone reminder to cancel at least two days before that date. This buffer ensures your cancellation is processed in time to prevent an unwanted charge.
Mistake two: assuming your account is deleted
Cancelling your subscription does not delete your account or your ECG data. Your account remains active indefinitely on the free tier. If you wish to permanently delete your account and all associated data, you must contact AliveCor support directly and request account deletion-this is a separate process from cancellation. Many users wrongly believe that cancelling their subscription erases their data, which can lead to regret if they want to review their historical readings later.
Mistake three: not saving cancellation confirmation
Always screenshot or photograph the cancellation confirmation page immediately after cancelling. If AliveCor incorrectly charges you after cancellation, you will need this proof to dispute the charge with your bank or the payment processor. Similarly, retain your cancellation confirmation email from AliveCor (check your spam folder if you do not see it within one hour). Without this documentation, disputing an unexpected charge becomes significantly more difficult.
Mistake four: cancelling through the wrong platform
If you subscribed through the App Store or Google Play, you must cancel through that same platform. Cancelling through the AliveCor website will not cancel an app-based subscription-the two billing systems are separate. Verify where you subscribed by checking your original receipt or your bank statement, which will show whether the charge came from Apple, Google, or AliveCor directly. Attempting to cancel through the wrong platform wastes time and leaves your subscription active, resulting in continued charges.
Comparison of cancellation methods
The following table summarises the cancellation methods available to you and their relative advantages and disadvantages.
| Cancellation method | Time required | Complexity | Confirmation received |
|---|---|---|---|
| AliveCor website account settings | 5-10 minutes | Low (straightforward menu navigation) | Immediate on-screen confirmation + email |
| Apple App Store subscription manager | 5 minutes | Low (app-based, simple buttons) | Immediate on-screen confirmation + Apple email |
| Google Play subscription manager | 5 minutes | Low (app-based, straightforward) | Immediate on-screen confirmation + Google email |
| Email support request to AliveCor | 5 minutes to send; 7-14 days for response | Medium (requires clear written request) | Email confirmation (delayed, 7-14 days) |
| Live chat or phone support | 10-30 minutes (depending on queue) | Medium (requires account verification) | Verbal confirmation + follow-up email |
The website account settings method and app-based cancellation methods are fastest and most reliable, as you receive immediate confirmation on-screen and by email. Email support requests are appropriate if the above methods fail or if you require documentation for a refund dispute.
If AliveCor refuses to cancel or continues charging
In the rare event that AliveCor refuses your cancellation request or charges you after you have cancelled, you have several escalation routes available under Singapore law.
Step one: contact AliveCor directly in writing
Send a formal written request to AliveCor via email, clearly stating that you wish to cancel your subscription, citing the date you originally requested cancellation, and requesting confirmation of cancellation within 7 days. Reference the Consumer Protection (Fair Trading) Act and state that continued charges after your cancellation request constitutes a breach of your consumer rights. Keep a copy of this email and the date you sent it for your records.
Step two: dispute the charge with your bank
If AliveCor continues to charge your card after your cancellation request, contact your bank immediately and dispute the charge as unauthorized or as a result of a cancelled subscription. Provide your bank with your cancellation confirmation as evidence. Your bank will conduct an investigation and may reverse the charge or initiate a chargeback process. This usually takes 30-60 days.
Step three: escalate to CASE
If AliveCor fails to respond within 7 days or refuses to honour your cancellation request, lodge a complaint with the Consumers Association of Singapore (CASE). CASE is the primary consumer authority in Singapore and can investigate complaints of unfair practices, including failure to honour subscription cancellations. You can file a complaint online at www.case.org.sg or by calling 6100 0315. Provide CASE with copies of your cancellation request, confirmation emails, and any bank statements showing continued charges. CASE can compel AliveCor to refund unauthorised charges and may impose penalties for non-compliance.
Checklist for cancelling AliveCor successfully
Use the following checklist to ensure you complete your cancellation without error.
- Identify your subscription platform (AliveCor website, App Store, or Google Play).
- Check your current billing date by logging into your account or reviewing your last invoice.
- Set a phone reminder to cancel at least two days before your next billing date.
- Log into your account and navigate to your subscription settings.
- Select "Cancel subscription" and review the cancellation details (access end date, refund eligibility).
- Confirm the cancellation by clicking the final "Confirm" button.
- Screenshot the on-screen confirmation message immediately.
- Verify the confirmation email from AliveCor, App Store, or Google Play (check spam folder if needed).
- Retain both the screenshot and the confirmation email as proof of cancellation.
- Monitor your bank statement for 7 days to confirm no new charge appears on your next billing date.
- If an unexpected charge appears, contact your bank to dispute it within 60 days.
Next steps and support from yafee
Cancelling AliveCor is a straightforward process when you understand the correct steps and your legal entitlements. By following the procedures outlined above-identifying your subscription platform, cancelling at least 24 hours before your billing date, and retaining confirmation documentation-you protect yourself from unexpected charges and preserve your right to dispute any breaches by AliveCor.
If you encounter difficulty during cancellation or if AliveCor refuses to honour your request, escalate to the Consumers Association of Singapore (CASE) at www.case.org.sg or 6100 0315. Your rights under the Consumer Protection (Fair Trading) Act are enforceable, and CASE will advocate on your behalf to recover any unauthorised charges.
Yafee has helped thousands of consumers cancel subscriptions across health, fitness, and fintech services. If you need further guidance on your specific circumstances-such as whether you qualify for a refund under the cooling-off period or how to escalate a dispute-Yafee's contract law specialists are available to review your account details and provide tailored advice. Visit Yafee today to connect with a legal specialist who can ensure your cancellation is processed correctly and your consumer rights are protected. Yafee makes subscription cancellation simple, transparent, and legally sound.