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Frequently asked questions
Cancel Fitme: Step-by-Step Guide
How to cancel Fitme in singapore: your step-by-step guide to stopping auto-renewal
What Fitme is and why you might cancel
Fitme is a subscription-based fitness app offering personalized workout plans, Pilates routines, nutrition guidance, and progress tracking through your smartphone. The app adapts sessions to match your fitness goals and records your progress over time, making it appealing for users who want structured coaching without a gym membership. You access Fitme through the App Store (iPhone/iPad) or Google Play (Android), and the app is available in Singapore with pricing in SGD.
Like many fitness apps, Fitme relies on recurring subscriptions, which means charges continue month after month until you actively cancel. If you've signed up and now want to stop paying, or if you're unsure whether Fitme still delivers value, Yafee has developed this guide to walk you through the cancellation process with clarity and confidence. Whether you've achieved your fitness goals, prefer working out in person, or simply want to reduce subscription costs, you deserve a straightforward cancellation process backed by clear legal rights.
Common reasons to cancel Fitme
You might cancel for several reasons: you've reached your fitness milestones, you've shifted to in-person training, the app's content doesn't match your learning style, or you're consolidating digital subscriptions to reduce monthly expenses. Whatever your reason, cancellation should be transparent and free of hidden barriers. Yafee ensures you know exactly how to cancel without accidentally remaining charged or encountering automatic renewal traps.
Why understanding your billing cycle matters
Fitme offers multiple subscription plans with different billing cycles and price points. Some users are charged weekly, others monthly, and some have committed to longer annual contracts. Before you cancel, identifying your current plan helps you make an informed decision: you may prefer to wait until your billing period ends to avoid losing prepaid access, or you may want to cancel immediately and pursue a refund. Yafee recommends checking your subscription status in the app or your app store account today.
Fitme subscription plans and pricing in singapore
Understanding your current billing arrangement is essential before you cancel, as it affects both your remaining charges and your refund eligibility.
Current Fitme subscription plans and costs
Fitme offers six distinct subscription tiers in Singapore, each with different monthly costs when calculated over the subscription period. The table below shows all available plans; prices may vary depending on promotions or app version updates.
| Plan | Cost (SGD) | Billing cycle | Monthly equivalent | Best for |
|---|---|---|---|---|
| Weekly Premium | S$14.98 | Weekly | ~S$59.92/month | Short-term trial |
| Monthly Premium (lower tier) | S$9.98 | Monthly | S$9.98/month | Best budget option |
| Monthly Premium (higher tier) | S$14.98 | Monthly | S$14.98/month | Standard monthly access |
| 6-month Premium | S$69.98 | 6 months | ~S$11.66/month | Committed users |
| Yearly Premium (special offer) | S$69.98 | 12 months | ~S$5.83/month | Best yearly value |
| Yearly Premium (regular) | S$129.98 | 12 months | ~S$10.83/month | Standard annual commitment |
How your billing cycle affects cancellation
If you're on a weekly or monthly plan, you renew frequently and can cancel with minimal financial impact. If you're on a 6-month or yearly plan, you've paid a larger upfront amount and may be entitled to a pro-rata refund if you cancel early. Longer billing cycles can represent better value per month, but they lock you into a commitment. Yafee recommends reviewing your plan choice before you proceed with cancellation.
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act gives you specific rights when you subscribe to digital services like Fitme, ensuring transparency and fair cancellation terms.
What the law guarantees you
Under the Consumer Protection (Fair Trading) Act, you have the right to receive accurate advertising, transparent pricing (including all renewal fees), and clear information about how to cancel. Fitme must disclose its cancellation method prominently and must not use dark patterns-misleading design tricks-to prevent or delay your cancellation. You also have the right to receive confirmation of your cancellation request and to verify that no further charges occur after you cancel.
Furthermore, if Fitme charges you after you've cancelled, or if the company fails to honour your cancellation request, you can lodge a complaint with the Consumers Association of Singapore (CASE) or the Info-communications Media Development Authority (IMDA). These authorities can investigate breaches and compel refunds.
Your legal position on refunds and cancellation
Under Singapore law, you are entitled to cancel your Fitme subscription at any time. However, your right to a refund depends on your circumstances. If Fitme's terms and conditions state that subscriptions are non-refundable (a common clause), you may not recover prepaid amounts for unused periods, unless you cancel within a statutory cooling-off period or the service is defective. If you've been incorrectly charged or Fitme has breached its cancellation obligations, you can request a refund through the app store dispute process or by escalating to CASE. Yafee advises you to keep records of all cancellation confirmations and charge statements.
How to cancel Fitme: step-by-step instructions
Fitme offers two cancellation routes depending on how you subscribed: through the Apple App Store (iOS), the Google Play Store (Android), or directly through the Fitme app. Follow the method that matches your subscription source.
Cancelling Fitme on iOS (Apple app store)
- Open the Apple App Store on your iPhone or iPad.
- Tap the account icon in the top-right corner of the screen.
- Select "Subscriptions" from the menu.
- You will see a list of all your active subscriptions.
- Find and tap "Fitme" in the subscriptions list.
- Review your current plan, renewal date, and pricing.
- Tap "Cancel Subscription" or "Edit" (depending on your iOS version).
- If prompted, confirm your cancellation reason.
- Yafee recommends selecting "too expensive" or "not using it" to help app developers understand user feedback.
- Confirm the cancellation.
- Apple will display a confirmation screen showing your final charge date and the cancellation effective date.
- You will receive an email confirmation from Apple.
- Verify that you no longer see Fitme in your subscriptions list.
- Return to the Subscriptions menu 24 hours later to confirm the cancellation has processed.
Cancelling Fitme on android (Google play store)
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top-right corner.
- Select "Payments and subscriptions" from the menu.
- Then tap "Subscriptions."
- Find and tap "Fitme" in your subscriptions list.
- Review your current plan, renewal date, and billing cycle.
- Tap "Cancel subscription" at the bottom of the screen.
- Google Play will ask you why you're cancelling; provide feedback if you wish.
- Confirm your cancellation on the final screen.
- Google will show you the date your access ends.
- You will receive a confirmation email from Google Play.
- Verify the cancellation by checking your subscriptions list again.
- Return within 24 hours to ensure Fitme no longer appears as an active subscription.
Cancelling Fitme through the app itself
- Open the Fitme app on your device.
- Log in with your account credentials.
- Navigate to your account or settings menu.
- Look for "Profile," "Account," or "Settings" at the bottom of the screen.
- Select "Subscription" or "Manage Subscription."
- This section will display your current plan and renewal date.
- Tap "Cancel Subscription" or "Unsubscribe."
- Some versions of the app link you to the App Store or Google Play, while others allow you to cancel directly in the app.
- Follow the prompts to confirm cancellation.
- You may see retention offers; decline them if you are certain you want to cancel.
- Save your confirmation email or screenshot.
- This serves as proof of cancellation if you need to dispute future charges with Yafee's support or CASE.
What happens after you cancel Fitme
Cancellation takes effect immediately, but your access continues until the end of your current billing period.
Timeline and access after cancellation
When you cancel Fitme, the app will no longer charge you after your current subscription period ends. For example, if you cancel on 15 March and your monthly subscription renews on 25 March, you retain full access until 25 March. On 26 March, your access terminates automatically and you cannot use the app's premium features. You will receive a confirmation email from Apple, Google, or Fitme stating your final access date. Yafee recommends screenshotting this confirmation for your records.
Recovering your data after cancellation
Before your access ends, download or export any workout data, progress photos, or notes you wish to keep. Most fitness apps offer an export function in the settings menu. Once your subscription expires, Fitme may delete your premium data after a set period (typically 30 to 90 days), so act quickly if you want to preserve your progress history.
Refunds and dispute resolution
Refund eligibility depends on your billing cycle, the reason for cancellation, and whether Fitme's terms permit refunds.
When you may be entitled to a refund
In Singapore, you are entitled to a refund in the following circumstances:
- You cancel within any applicable cooling-off period (usually 14 days for digital goods, though this varies by platform and terms).
- Fitme has failed to deliver the service as advertised (e.g., the app is broken or unavailable).
- You have been charged twice for a single subscription.
- Fitme has continued to charge you after you cancelled.
- The company violated its cancellation obligations under the Consumer Protection (Fair Trading) Act.
If your subscription terms state "non-refundable," this clause does not override your rights under consumer law if the service is defective or if the company breaches its cancellation obligations.
How to request a refund
First, request a refund directly from the app store (Apple or Google) using its dispute resolution tool. Both platforms allow you to report unauthorized charges or unwanted subscriptions within a defined timeframe. If the app store denies your refund, or if Fitme continues to charge you despite your cancellation, lodge a complaint with CASE (Consumers Association of Singapore) or IMDA. Provide your cancellation confirmation, screenshots of charges, and copies of any correspondence with Fitme. These authorities can compel refunds and investigate unfair trading practices.
Disputing unauthorized or repeated charges
If Fitme charges you after your cancellation date, contact your bank or payment provider immediately and report the transaction as unauthorized. You can also dispute the charge through the app store's resolution process. Yafee recommends keeping all cancellation confirmations, billing statements, and email records for at least 12 months to support any dispute.
Common mistakes to avoid when cancelling Fitme
Cancelling a subscription should be simple, but a few common missteps can leave you paying longer than intended. Here's how to sidestep them.
Deleting the app without cancelling your subscription
Removing the Fitme app from your phone does not cancel your subscription. Even if the app is deleted, your payment method remains linked to your Apple or Google account, and charges will continue. You must cancel through the App Store or Google Play Store, not just uninstall the app. Yafee emphasizes this point because many users mistakenly believe deletion equals cancellation.
Failing to cancel before your renewal date
If you wait until after your renewal date to cancel, you've already been charged for the next billing period. While you may still be entitled to a refund (depending on the circumstances), cancelling before the renewal date is more straightforward. Set a reminder on your phone for one week before your renewal date to ensure you cancel on time.
Ignoring retention offers
When you attempt to cancel, Fitme may offer a discount or a free trial month to keep you subscribed. Declining these offers is usually the right move if you've already decided to cancel; accepting them can restart your subscription or lock you into a longer contract. Read the terms carefully before accepting any retention offer.
Not saving your cancellation confirmation
Always screenshot or save your cancellation confirmation email. If Fitme charges you after cancellation, this proof is essential for disputing the charge. Without it, you'll struggle to convince the app store or your bank that you cancelled.
Should you cancel Fitme or pause your subscription?
Before you cancel permanently, consider whether pausing your subscription might better suit your needs.
When to cancel versus when to pause
If you're taking a temporary break from fitness (for example, during a holiday or injury recovery), pausing your subscription may preserve your account data and settings while avoiding charges. However, not all apps offer a pause feature; Fitme's pause functionality depends on your app version and Fitme's current policy. Check your subscription settings to see if a pause option is available.
Cancel permanently if you're confident you won't return to the app within the next few months, or if you'd prefer to start fresh with a different fitness service. Cancellation removes your subscription entirely and may delete your data after a retention period, so use this option only if you're truly ready to move on.
Comparing fitness app alternatives
If you're cancelling Fitme because it no longer meets your needs, consider these alternatives available in Singapore.
Popular fitness app alternatives with different pricing models
| App name | Pricing (SGD) | Key features | Best for |
|---|---|---|---|
| Apple Fitness+ | S$12.98/month or S$129/year | Video workouts, personalized coaching, health metrics integration | Apple device users |
| Strava | Free tier; S$5.99/month premium | Running and cycling tracking, community challenges, route mapping | Outdoor athletes |
| Peloton Digital | S$10.99/month | Live and on-demand classes, instructor variety, multiple workout types | Class-based fitness fans |
| MyFitnessPal | Free tier; S$7.99/month premium | Nutrition tracking, workout logging, calorie counting | Nutrition-focused users |
| Nike Training Club | Free tier; no subscription required | Bodyweight workouts, video guidance, diverse training styles | Budget-conscious users |
Summary checklist: ensure your cancellation is complete
Use this checklist to confirm that your cancellation has been processed fully and securely.
- Confirm that you cancelled through the correct platform (App Store, Google Play, or Fitme app).
- Save your cancellation confirmation email or screenshot showing the cancellation date and final charge date.
- Verify that Fitme no longer appears as an active subscription in your App Store or Google Play subscriptions list (check 24 hours after cancellation).
- Download any workout data or progress information you wish to keep before your access ends.
- Check your billing statements for two billing cycles after cancellation to confirm no further charges appear.
- If you are charged after your cancellation date, immediately dispute the charge with your app store or bank and contact CASE.
- Uninstall the Fitme app from your device if you no longer need it (this is optional and does not affect your cancellation).
Why yafee is your trusted cancellation partner
Cancelling a digital subscription shouldn't be confusing or stressful. Yafee has built a platform to help you navigate cancellations across hundreds of services, grounding every recommendation in Singapore's consumer protection laws. Whether you're cancelling Fitme because you've found a better app, achieved your fitness goals, or simply want to reduce your monthly spending, Yafee ensures you understand your rights and the correct procedure.
Yafee combines legal expertise with plain-language guidance so that you can cancel with confidence. Our team references the Consumer Protection (Fair Trading) Act and works with regulators like CASE and IMDA to keep you informed of your entitlements. When a company resists your cancellation or charges you unlawfully, Yafee has helped thousands of consumers escalate disputes and recover refunds.
Visit Yafee at yafee.com to cancel Fitme today, explore dispute options if you've been incorrectly charged, and access guides for cancelling hundreds of other services. Yafee's mission is to make subscription cancellation transparent, legal, and friction-free across Singapore. Your subscription, your choice, your rights-Yafee is here to back you up.