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Frequently asked questions
Cancel Fiton: The Right Way
How to cancel Fiton and protect your fitness subscription rights in singapore
What Fiton is and why you might want to cancel
Fiton is a mobile fitness application that delivers workout videos, meditation sessions, and personalised training programmes directly to your smartphone or tablet. The service operates on a freemium model: you access a substantial library of content without payment, but upgrading to a Pro subscription unlocks premium features including meal plans, offline downloads, and structured nutrition programmes.
You may be cancelling because your workout routine has changed, you have found a competitor that better suits your needs, or you simply want to pause your subscription while you reassess your fitness goals. Whatever your reason, Yafee is here to walk you through the cancellation process step by step and ensure you understand your rights as a consumer in Singapore.
Understanding fiton's free and paid tiers
The free tier grants you unlimited access to hundreds of workout videos covering high-intensity interval training, yoga, strength training, dance, and meditation. You also receive personalised workout recommendations based on your preferences and fitness level. This tier costs nothing and requires no payment method on file.
The Pro tier, priced at approximately SGD $40 to SGD $60 per year, adds meal plans with over 500 recipes, the ability to download workouts for offline viewing, nutrition programmes aligned with your fitness goals, and seamless syncing across multiple devices. If you have been paying for Pro and now want to cancel, Yafee recommends reviewing exactly what features you will lose when your subscription ends, so the transition does not catch you by surprise.
Why your cancellation decision matters
Cancelling a subscription you no longer use protects your bank account and gives you clarity over your monthly expenses. In Singapore, you have statutory protections under the Consumer Protection (Fair Trading) Act that apply even to digital services, so you are never powerless when dealing with Fiton or any similar provider.
Your consumer rights when cancelling Fiton in singapore
Singapore's consumer protection framework protects you even when dealing with digital services and international companies operating in your jurisdiction.
What the consumer protection (Fair trading) act covers
The Consumer Protection (Fair Trading) Act protects you against unfair contract terms, misleading representations, and unsafe goods or services. When Fiton claims their subscription is "non-refundable," that clause cannot override your legal rights if the service fails to meet consumer standards or if you cancel within a statutory cooling-off period.
If Fiton misrepresents features, charges you after you have cancelled, or makes cancellation deliberately difficult to discourage you from leaving, you may have grounds to lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS), Singapore's consumer protection authority. CCCS investigates unfair trading practices and enforces consumer rights across all sectors, including digital services.
Your right to cancel and refund protections
You have the right to cancel your subscription at any time. Fiton's Terms state that paid fees are non-refundable except where required by law or at Fiton's discretion. However, Singapore law may entitle you to a refund if you cancel within a certain period after purchase or if the service is not delivered as described.
Your legal position: Under the Consumer Protection (Fair Trading) Act, you cannot be bound by a non-refundable clause if it is unfair, if the service is defective, or if the company has misled you about what you are purchasing. If Fiton refuses to honour a cancellation or withholds access despite your request, contact the CCCS at 1800-2255-529 or visit www.cccs.gov.sg. Yafee advises documenting all cancellation requests (screenshots of emails, timestamps, confirmation numbers) before escalating to the regulator.
Fiton subscription pricing and what you are paying for
Understanding Fiton's pricing structure helps you decide whether cancellation is the right move and what you will lose upon exit.
| Subscription tier | Annual cost (SGD) | Billing frequency | Key features | Cancellation notice |
|---|---|---|---|---|
| Free | SGD $0 | N/A | Core workout library, meditation, basic recommendations | No cancellation needed |
| Pro (monthly) | SGD $4.99 to $6.99 | Monthly | Meal plans, offline downloads, nutrition coaching, ad-free | Cancel before next billing date |
| Pro (annual) | SGD $40 to $60 | Yearly | All Pro features, better value | Cancel within 14 days of purchase for refund |
| Family plan (if available) | SGD $80 to $100 | Yearly | Multi-user accounts, shared content, family challenges | Cancel before renewal date |
If you subscribed to an annual plan, you may be entitled to a refund within 14 days of purchase under Singapore's cooling-off period rules, even if Fiton's terms state otherwise. Yafee emphasises this window: once 14 days have passed, your right to a refund diminishes unless you can demonstrate that the service was not as described.
How to cancel Fiton depending on where you subscribed
Your cancellation method depends on which platform you used to purchase your subscription: the Fiton website, Apple App Store (iOS), or Google Play Store (Android).
Cancel Fiton if you subscribed via the Fiton website
Direct website subscriptions give you the most control over your cancellation. Follow these steps to cancel your Fiton account if you signed up directly on their website.
- Open a web browser and visit the Fiton website or log into your account dashboard.
- Navigate to your account settings or profile menu, usually found in the top-right corner of the page.
- Select "Subscription" or "Billing" to view your active subscription plan.
- Locate the "Cancel subscription" or "Manage subscription" button and click it.
- Fiton will ask you to confirm your cancellation and may offer a discount to retain you; decline if you are certain you wish to exit.
- Screenshot the final confirmation screen showing your cancellation date and any refund status.
- Check your email for a confirmation message from Fiton within 24 hours; keep this for your records.
If the website does not display a cancellation option, or if you encounter an error, contact Fiton's support team directly with your account email and a clear request to cancel. Yafee recommends sending this via email so you have written proof of your request.
Cancel Fiton if you subscribed via apple app store (iOS)
If you purchased your Fiton subscription through Apple's in-app purchasing system, you must cancel through your Apple account settings, not within the Fiton app itself.
- On your iPhone or iPad, open the Settings app.
- Tap your name or Apple ID at the top of the screen.
- Select "Subscriptions" from the menu.
- Find Fiton in the list of active subscriptions and tap it.
- Tap "Cancel subscription" to confirm the cancellation.
- Apple will display your cancellation date and whether you retain access until the end of your current billing period.
- Take a screenshot and note the cancellation date for your records.
- You will receive a confirmation email from Apple; retain this as proof of cancellation.
Apple does not process refunds for cancelled subscriptions that have already been billed, unless you cancel within 14 days of the initial purchase. If you purchased your annual plan more than 14 days ago, Apple will not refund the full amount, but your subscription will terminate at the end of the current billing period.
Cancel Fiton if you subscribed via google play store (Android)
Google Play Store subscriptions are managed through your Google account, similar to Apple's system. You must cancel here rather than within the Fiton app to ensure immediate processing.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner and select "Payments and subscriptions."
- Tap "Subscriptions" to view your active subscriptions.
- Select Fiton from the list of subscriptions.
- Tap "Cancel subscription" and follow the prompts to confirm your cancellation.
- Google will display your cancellation date; your subscription will terminate at the end of your current billing cycle unless you cancel within 14 days of purchase (in which case a refund may be issued).
- Screenshot the confirmation screen and check your email for a cancellation notice from Google.
Like Apple, Google Play enforces a 14-day refund window from the date of purchase. If you are cancelling outside this window, you will not receive a refund, but your access will cease at the end of your billing period. Yafee recommends keeping records of your cancellation regardless of refund eligibility.
What happens after you cancel Fiton
Once you cancel, understanding what happens next prevents confusion and ensures you retain access until the end of your billing period.
Your access and timeline post-cancellation
When you cancel Fiton, your Pro features terminate at the end of your current billing period, not immediately. If your subscription renews on the 15th of next month and you cancel today, you retain full Pro access until the 15th. After that date, your account reverts to the free tier automatically.
You will not be charged again once your cancellation is processed. However, verify with your bank or payment provider that no further charges appear on your statement. If Fiton charges you after cancellation, contact them immediately and escalate to the CCCS if they do not refund the erroneous charge within 14 days.
Preserving your workout history and data
Before your Pro access expires, download or export any data you wish to keep, such as saved workout routines, progress logs, or nutrition information. Fiton does not guarantee that this data will persist once you downgrade to free, though some user data may be retained for account recovery purposes.
Take screenshots of your completed workouts, personal records, or favourite routines if Fiton does not offer a built-in export function. Yafee suggests doing this during your final week of Pro access to avoid last-minute scrambling.
Refund timeline and how to pursue a refund
Your refund eligibility depends on when you purchased, how you paid, and Singapore's consumer protection timeline.
When you are entitled to a refund
You may be entitled to a refund if:
- You cancel within 14 days of your initial purchase (cooling-off period under Singapore consumer law).
- The service was not delivered as described or was fundamentally defective.
- Fiton engaged in misleading advertising or unfair contract terms.
- You cancel an annual plan before the 14-day window closes, even if paid in full.
If none of these conditions apply and you are cancelling outside the 14-day window simply because you no longer want the service, Fiton is entitled to retain your payment under most circumstances. Yafee recommends checking your subscription terms at the time of purchase to confirm whether any grace period applied.
How to request a refund if Fiton refuses
If you believe you are entitled to a refund and Fiton denies your request, follow this escalation process:
- Send a formal email to Fiton support citing the Consumer Protection (Fair Trading) Act and your grounds for the refund (e.g., within 14 days, service defect, misleading terms).
- Include your order number, purchase date, payment method, and a clear statement of the refund amount you are claiming.
- Allow Fiton 14 days to respond; keep copies of all correspondence.
- If Fiton refuses or does not respond within 14 days, file a complaint with the CCCS online at www.cccs.gov.sg or call 1800-2255-529.
- Provide the CCCS with all documentation: your email to Fiton, their response (or silence), your payment proof, and evidence of the 14-day window or service defect.
- The CCCS will investigate and may compel Fiton to refund you if they find a breach of consumer law.
Refunds processed through the CCCS typically take 30 to 60 days after the investigation concludes. Yafee emphasises patience and detailed documentation at every step; regulators value evidence over assertions.
Common mistakes to avoid when cancelling Fiton
Cancelling is straightforward, but a few missteps can leave you charged longer than expected or unable to prove you cancelled. Stay vigilant and you will avoid these pitfalls entirely.
Mistake 1: cancelling within the app instead of the payment platform
Many users open the Fiton app, look for a cancellation button, find none, and assume they cannot cancel. The Fiton app does not display a cancellation option because app-store subscriptions must be managed through Apple or Google, not within the app itself. If you subscribed via the app, log out of Fiton and go directly to your device's app-store account settings to cancel.
Mistake 2: assuming cancellation is instant
Fiton will continue to charge you until the end of your current billing cycle, even if you cancel immediately. If your renewal date is tomorrow and you cancel today, you will be charged once more. To avoid this, cancel at least 3 to 5 days before your renewal date to ensure your request processes in time.
Mistake 3: not keeping cancellation proof
Screenshot every cancellation confirmation, including the timestamp and cancellation date. If Fiton charges you after cancellation or claims they never received your request, this proof becomes your legal evidence. Yafee advises saving screenshots to your phone, cloud storage, and email as backup.
Mistake 4: ignoring charges after cancellation
If you see a Fiton charge on your bank statement after your cancellation date, contact your bank and Fiton immediately. Do not assume it will resolve itself. Under Singapore's consumer law, unauthorised charges must be disputed within a reasonable timeframe, or you may lose your right to recover the funds.
When to keep your Fiton subscription versus when to cancel
Cancelling is not always the best choice. Consider these factors before you commit.
| Scenario | Keep your subscription | Cancel your subscription |
|---|---|---|
| Fitness commitment | You exercise 3+ times per week consistently. | You have not exercised in 30+ days or plan no workouts this quarter. |
| Feature use | You use meal plans, offline downloads, or coaching regularly. | You only watch free videos or have found an alternative app. |
| Cost versus value | You value SGD $40 to $60 per year and use Pro for at least 2 sessions weekly. | The cost no longer justifies your usage; free alternatives exist. |
| Trial period decision | You are within your 14-day cooling-off period and wish to keep the subscription after testing. | You have tested Fiton and it does not suit your needs; cancel within 14 days for a refund. |
| Lifestyle changes | Your routine has stabilised and you want structured guidance. | You are relocating, changing work hours, or pausing fitness temporarily. |
| Discount offers | Fiton offers a retention discount to renew at a lower rate. | No discount is offered and you feel the original price is no longer justified. |
If you are unsure, consider pausing rather than cancelling: some apps allow you to freeze your account for 1 to 3 months without charging, then reactivate later. Contact Fiton support to ask whether this option exists for your region.
Comparing Fiton to similar fitness apps available in singapore
If you are cancelling Fiton because you have found a better alternative, or you are considering cancellation and want to know what else is available, here is how Fiton compares to other fitness platforms in the Singapore market.
| Platform | Annual cost (SGD) | Workout variety | Offline downloads | Nutrition coaching | Best for |
|---|---|---|---|---|---|
| Fiton | Free or SGD $40 to $60 | Extensive (20+ classes daily) | Yes (Pro only) | Yes (Pro only) | Budget-conscious users seeking variety |
| Peloton Digital | SGD $200 to $240 | Extensive (live and on-demand) | Yes | Limited | Serious fitness enthusiasts, live class interaction |
| Apple Fitness+ | SGD $119 per year (or bundled with Apple One) | Good (Apple TV integration) | Yes | No | Apple device owners, minimalist interface |
| YouTube Fitness (free channels) | Free (ad-supported) or YouTube Premium SGD $180 per year | Highly variable | Limited without Premium | No | Users wanting zero cost commitment |
| Classpass (Singapore studios) | SGD $200 to $400 per month (flexible plans) | In-person and virtual | No | No | Users wanting real-world studio access |
| Strava | Free or Strava+ (SGD $80 per year) | Running and cycling focused | Limited | No | Runners, cyclists, outdoor enthusiasts |
Fiton remains one of the most affordable paid fitness platforms available in Singapore, offering strong value for users seeking structured workouts and meal planning without a premium price tag. If cost was your cancellation reason, Fiton is competitively positioned; if content variety or specialisation is the issue, the alternatives above may suit you better. Yafee helps users navigate this comparison every day, ensuring your next fitness investment aligns with your actual needs.
Checklist to ensure your cancellation is complete and secure
Use this checklist to verify that your Fiton cancellation is complete and that you have protected yourself against accidental recharges or disputes.
- I have cancelled my subscription through the correct platform (Fiton website, Apple App Store, or Google Play Store).
- I have received a cancellation confirmation from Fiton, Apple, or Google within 24 hours of requesting cancellation.
- I have screenshotted the cancellation confirmation, including the timestamp and cancellation effective date.
- I have verified the cancellation date in my account settings to confirm it shows as "cancelled" or "no active subscription."
- I have checked my bank or payment provider to confirm no future charges are scheduled for Fiton.
- I have saved all cancellation emails from Fiton, Apple, or Google to a folder for future reference.
- If I requested a refund, I have documented the refund status and expected timeline (14 days for payment processor, 30 to 60 days for CCCS investigation).
- I have noted the contact details for the CCCS (1800-2255-529 or www.cccs.gov.sg) should I need to escalate later.
- I understand that I will retain Pro access until the end of my current billing cycle, after which the app will revert to free tier.
- I have downloaded or backed up any personal fitness data, routines, or progress logs before my Pro access terminates.
Fiton's corporate contact information for disputes
If Fiton refuses to honour your cancellation or refund request, or if your dispute requires formal escalation, use the following contact information.
Fiton support and billing contact
Fiton operates globally but provides customer support primarily through in-app messaging and email. To contact Fiton directly, use the help or support option within the Fiton app or website, or send an email to their customer support team (email address available on their website or in your account settings).
When contacting Fiton, include your account email, subscription plan, purchase date, and a clear statement of your issue (cancellation not processed, unauthorized charge, refund request). Request a response within 14 days and keep all correspondence.
CCCS escalation (if Fiton does not respond or refuses your request)
Competition and Consumer Commission of Singapore (CCCS)
Telephone: 1800-2255-529 (toll-free)
Website: www.cccs.gov.sg
Online complaint form: www.cccs.gov.sg/complaints
File a complaint with the CCCS if Fiton fails to respond to your support request within 14 days, refuses to process your cancellation, or denies a refund you believe you are entitled to under Singapore consumer law. The CCCS will investigate free of charge and may compel Fiton to refund you or reverse charges.
Payment provider dispute (credit card, debit card, or digital wallet)
If Fiton charges you after cancellation, you can also dispute the charge directly with your bank or payment provider. Contact your bank within 30 days of the unauthorized charge and request a chargeback or reversal. Your bank will investigate and typically refund you within 7 to 14 days while they investigate, with a final resolution within 30 days.
Provide your bank with your cancellation proof (screenshots and confirmation emails) and a statement explaining that you cancelled your subscription and were charged despite your request. Banks treat fitness app charges seriously and often rule in the consumer's favour.
Final summary: stay protected when you cancel Fiton in singapore
Cancelling your Fiton subscription in Singapore is straightforward once you know which platform to use and understand your consumer protections. The Consumer Protection (Fair Trading) Act safeguards your right to cancel at any time, and you may be entitled to a refund if you cancel within 14 days of purchase or if the service does not meet consumer standards.
Cancel via the Fiton website, Apple App Store, or Google Play Store depending on where you subscribed. Do not delay more than 3 to 5 days before your renewal date if you want to avoid an extra charge. Screenshot every confirmation, keep all emails, and document the cancellation date in your calendar. If Fiton charges you after cancellation or refuses your refund request, contact the CCCS at 1800-2255-529 or escalate to your bank for a chargeback.
Yafee has helped thousands of consumers cancel subscriptions like Fiton while protecting their consumer rights and recovering unauthorised charges. Whether you are cancelling because your fitness routine has changed, you have found a better platform, or cost is a concern, Yafee ensures you understand every step and every legal protection available to you in Singapore. Your cancellation is your right, and Yafee is here to back you up every step of the way.