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Cancel Fitify: The Right Way to Protect Your Budget
How to cancel Fitify and protect your fitness budget in singapore
What Fitify is and why you might want to cancel
Fitify is a mobile fitness application that delivers personalized workout plans, exercise libraries, and progress tracking features designed for home and on-the-go training. The app operates on a subscription model with multiple tiers available across iOS, Android, Huawei, and web platforms. If you have signed up and now feel the service no longer suits your goals or budget, cancelling quickly is straightforward-but the process varies by platform. Yafee is here to guide you through every step so you retain control of your subscription and avoid unexpected charges.
Where Fitify subscriptions are sold
Fitify distributes subscriptions through Apple App Store (iOS), Google Play (Android), Huawei AppGallery, and direct web merchants including Paddle, FastSpring, and Stripe. This means your cancellation method depends entirely on where you originally purchased. The app is headquartered in Europe (Fitify Workouts s.r.o.), but subscriptions and cancellations are managed via platform-specific account settings rather than by post or email alone.
When you should consider cancelling
You might cancel Fitify if the workouts no longer match your fitness level, you have found a cheaper alternative, or the app's interface frustrates you. Some users cancel after the free trial ends because the paid tier pricing feels high. Others discover they prefer in-person classes or competing apps. Whatever your reason, you have the right to cancel whenever you choose-and Yafee helps you do it without hassle or hidden fees.
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase digital services like Fitify. This law gives you specific rights that override some of a company's stated policies.
Key protections under singapore law
The Consumer Protection (Fair Trading) Act requires that all goods and services-including digital subscriptions-must be of acceptable quality, safe, and fit for purpose. If Fitify fails to deliver on these standards, you have grounds to request a refund or credit, even if Fitify's terms claim otherwise. Furthermore, you have a right to cancel within a reasonable timeframe if the service does not match its description at purchase.
If Fitify's app is buggy, inaccessible, or misleads you about features at sign-up, these violations give you leverage in a refund dispute. The Consumer Association of Singapore (CASE) can intervene if Fitify refuses a legitimate claim. Keep this in mind as your safety net-Yafee recommends documenting any issues before you reach out to support or escalate.
Refund rights beyond the company's policy
Fitify states that fees are final and non-refundable. However, this blanket statement does not override your legal entitlements. If you can demonstrate that the subscription failed to meet consumer standards within a reasonable period-typically 14 to 30 days-you can request a refund through CASE or the relevant platform (Apple, Google, Huawei). Your statutory rights always supersede the company's terms.
Your legal position
You are entitled to cancel your Fitify subscription at any time under the Consumer Protection (Fair Trading) Act. If you purchased through Apple, Google, or Huawei, you can request refunds directly via those platforms' dispute mechanisms. If Fitify or the reseller refuses your refund, CASE will escalate your complaint free of charge. You do not need Fitify's permission to cancel-you only need to follow the platform-specific cancellation steps outlined below.
Fitify subscription plans and current pricing in singapore
Below is a breakdown of current Fitify subscription tiers as listed on the Singapore App Store, showing monthly and annual options at various price points.
| Plan name | Price (SGD) | Billing cycle | Key features |
|---|---|---|---|
| Fitify Pro-Monthly | $8.98 | Monthly | Core Pro features, unlimited workouts, ad-free experience |
| Fitify Pro-Monthly (alt tier) | $13.48 | Monthly | Premium features, priority support, advanced tracking |
| Fitify Monthly | $14.98 | Monthly | Standard monthly subscription with full library access |
| Fitify Pro-Annual | $49.98 | Annual | Discounted yearly rate, core Pro features, best value for committed users |
| Fitify Annual | $59.98 | Annual | Standard annual plan, full access, save versus monthly billing |
| Free tier | $0 | Ongoing | Limited workouts, basic tracking, ad-supported |
Pricing may vary slightly depending on whether you subscribe through Apple, Google, or Huawei due to platform-specific fees. If you are on an annual plan and cancel before the renewal date, you will not be charged again-but Fitify will typically not refund the remaining months unless you invoke your statutory rights under Singapore law.
How to cancel Fitify on iOS (Apple app store)
Cancelling your Fitify subscription on iOS requires you to access Apple's subscription management panel rather than the Fitify app itself. In accordance with Apple's terms, you control all subscription cancellations through your Apple ID account.
Step 1: open the settings app on your iPhone or iPad
Unlock your device and locate the grey Settings icon (typically on your home screen or in the App Library). Tap it to open the Settings menu.
Step 2: navigate to your apple ID account
- At the top of the Settings menu, tap your name and profile picture (or "Sign in" if you are not logged in).
- Enter your Apple ID credentials if prompted.
- You will see your account overview page.
Step 3: select subscriptions
On your Apple ID account page, scroll down and tap "Subscriptions" (you may need to scroll to find this option). You will see a list of all active and expired subscriptions tied to your Apple ID.
Step 4: locate Fitify and tap manage
- Find "Fitify" in your subscription list.
- Tap on it to open the subscription details.
- You will see the current plan, renewal date, and price.
Step 5: tap cancel subscription
At the bottom of the subscription details screen, you will see a red "Cancel Subscription" button or link. Tap it. Apple will ask you to confirm your cancellation and may offer you a discounted renewal rate to keep the subscription active. You can ignore this offer and proceed with cancellation.
Step 6: confirm cancellation
Apple will display a final confirmation message. Tap "Cancel [subscription name]" or "Confirm" to complete the process. You will receive an email confirmation from Apple within a few minutes.
After cancellation on iOS
Your Fitify subscription will remain active until your current billing period ends. You will not be charged again after that date. If you have paid for an annual plan and cancel mid-year, you can request a refund through Apple by navigating back to the subscription details and tapping "Report a Problem" within 14 days of the charge. Yafee advises keeping your confirmation email as evidence of cancellation.
How to cancel Fitify on android (Google play store)
Cancelling your Fitify subscription on Android involves accessing Google Play's subscription management system. Google handles all billing and cancellation requests for apps purchased through the Play Store.
Step 1: open the google play store app
On your Android device, tap the Google Play Store icon (white triangle on a coloured background). If you do not have it on your home screen, you can find it in your app drawer.
Step 2: access your account menu
- In the top-right corner of the Play Store, tap your profile icon (a small circle with your initial or profile picture).
- Tap "Manage your Google Account."
- Tap the "Subscriptions" tab at the top of the page.
Step 3: find Fitify in your subscriptions
You will see a list of all active subscriptions. Scroll down to locate "Fitify." Tap on it to view the subscription details, including the renewal date and next charge amount.
Step 4: tap cancel subscription
On the subscription details screen, tap the "Cancel Subscription" button. Google Play will ask you why you are cancelling-this feedback is optional, but you can provide a reason if you wish.
Step 5: confirm your cancellation
Google will display a final confirmation message explaining that your access will end at the conclusion of your current billing period. Tap "Cancel Subscription" or "Yes, cancel" to complete the process. You will receive an email confirmation from Google Play within a few minutes.
After cancellation on android
Your Fitify subscription will remain active through your current billing period. You will not be charged again after the renewal date passes. If you believe you were charged in error or wish to request a refund for the most recent payment, you can tap "Report a Problem" on the subscription details page within 14 days of the charge. Yafee recommends saving your cancellation confirmation email for your records.
How to cancel Fitify on huawei AppGallery
Cancelling your Fitify subscription through Huawei AppGallery requires you to access your Huawei account settings. Huawei manages subscriptions and billing independently of Google and Apple.
Step 1: open the huawei AppGallery app
On your Huawei device, open the AppGallery application. If you do not see it on your home screen, search for it in your app drawer.
Step 2: navigate to your account settings
- In the bottom-right corner of AppGallery, tap "Me" (or your profile icon).
- Tap "Settings" or "Account Settings."
- Look for an option called "Subscriptions," "My Subscriptions," or "Purchases."
Step 3: locate Fitify and open subscription details
Find "Fitify" in your list of active subscriptions. Tap on it to view the full details, including your next renewal date and the amount you will be charged.
Step 4: select cancel or unsubscribe
Tap the "Cancel," "Unsubscribe," or "Stop Auto Renewal" button. Huawei will ask you to confirm this action. You may be offered a discount to keep the subscription active, but you can disregard this offer and proceed with cancellation.
Step 5: confirm the cancellation
Huawei will display a confirmation message. Tap "Confirm" or "Yes, cancel" to finalize the cancellation. You will receive a confirmation email from Huawei to the email address associated with your Huawei ID.
After cancellation on huawei
Your Fitify subscription will remain active until your current billing period concludes. You will not be charged after that date. If you purchased an annual plan and wish to request a refund for the remainder of the unused period, you can contact Huawei Support through AppGallery within 14 days of your most recent charge. Yafee advises documenting your cancellation confirmation for dispute resolution purposes.
How to cancel Fitify through web merchants (Paddle, FastSpring, stripe)
If you purchased your Fitify subscription directly through the Fitify website or third-party resellers such as Paddle, FastSpring, or Stripe, you must cancel through the reseller's platform rather than the Fitify app.
Step 1: identify your reseller
Check your subscription confirmation email. The sender address will indicate whether you purchased through Paddle, FastSpring, Stripe, or directly from Fitify. The email will also contain your order number and a link to manage your subscription.
Step 2: click the subscription management link
Most confirmation emails include a "Manage Subscription" or "View Invoice" link. Click this link-it will redirect you to the reseller's customer portal. Alternatively, visit the reseller's website directly and log in with the email address you used to purchase.
Step 3: locate your Fitify subscription
On the reseller's portal, find "Fitify" in your active subscriptions list. Click on it to view the full details, including the next renewal date, price, and billing history.
Step 4: select cancel or turn off auto renewal
Look for a "Cancel Subscription," "Stop Auto Renewal," or "Unsubscribe" button. Click it. The reseller may offer you a discount code or alternative plan to retain your business. You can ignore this offer and proceed with cancellation.
Step 5: confirm cancellation
The reseller will ask you to confirm your cancellation and may request feedback about why you are leaving. Complete this step. You will receive a confirmation email from the reseller (Paddle, FastSpring, or Stripe) shortly after.
After cancellation through web merchants
Your subscription will remain active until the end of your current billing period. You will not be charged again after the renewal date. Consequently, if you believe you were overcharged or are entitled to a refund under Singapore's Consumer Protection (Fair Trading) Act, you can contact the reseller's support team within 14 days of the disputed charge. Provide them with your order number, the reason for your refund request, and any evidence (such as app performance issues or misleading marketing). If the reseller refuses, escalate to CASE for free mediation. Yafee has helped thousands of consumers cancel subscriptions through web merchants and recover refunds by documenting their complaints clearly.
Requesting a refund if you cancel within 14 days
Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to request a refund if you can demonstrate that Fitify failed to meet consumer standards or if you cancel within a reasonable period after discovery of a defect. Your cancellation does not automatically trigger a refund-you must request one separately.
When you are entitled to a refund
- The app is fundamentally buggy or inaccessible after purchase.
- Fitify's marketing description misrepresented the features available in your tier.
- You cancel within 14 days of the original charge and the service is clearly defective.
- You cancel an annual plan within 30 days and have used fewer than 10% of the subscription period.
How to request a refund via apple
- Open the App Store on your iOS device.
- Tap your profile icon (top-right corner).
- Tap "Purchase History."
- Find the Fitify subscription charge you wish to dispute.
- Tap the three dots (menu icon) next to the charge.
- Select "Report a Problem."
- Choose "I would like a refund for this purchase."
- Explain briefly why Fitify failed to meet consumer standards (e.g., "App crashes daily," "Features advertised at sign-up are not available," "Service description was misleading").
- Submit your report. Apple will review and respond within 2 to 5 business days.
How to request a refund via google play
- Open Google Play Store on your Android device.
- Tap your profile icon (top-right corner).
- Tap "Manage your Google Account."
- Navigate to "Payments and subscriptions" or "Order history."
- Find the Fitify charge you wish to dispute.
- Tap "Report a Problem."
- Select "I would like a refund."
- Provide a clear reason grounded in consumer law (defects, misleading description, service failure).
- Submit the report. Google will respond within 3 to 7 business days.
How to request a refund via web merchant
- Log in to the reseller's portal (Paddle, FastSpring, or Stripe).
- Locate your Fitify subscription charge.
- Click "Contact Support" or "Report an Issue."
- Select "Refund Request."
- Explain that the subscription breached consumer standards under Singapore law (defects, misrepresentation, failure to perform as described).
- Attach screenshots or evidence (app error logs, comparison of advertised vs. actual features).
- Submit. The reseller will respond within 5 to 10 business days.
What to do if your refund is refused
If Apple, Google, Huawei, or the reseller denies your refund, you can escalate your complaint to CASE (Consumer Association of Singapore) free of charge. File a complaint at case.org.sg or call CASE at 6100 0315. Provide CASE with:
- Proof of purchase (confirmation email, invoice, or screenshot of the charge).
- Evidence of the defect or misrepresentation (app screenshots, error messages, proof that features do not match the advertised description).
- The refund request you submitted and the denial response from the company.
- The amount in dispute (in SGD).
CASE will contact Fitify and the reseller on your behalf and mediate a resolution. In accordance with CASE's procedures, most disputes are resolved within 30 to 60 days. If the company refuses to comply with CASE's recommendation, you can pursue a claim in the District Court at no cost if the amount is under $10,000.
What happens after you cancel Fitify
Cancelling your Fitify subscription does not immediately delete your account or data. Understanding what occurs post-cancellation will help you manage your fitness goals and avoid unexpected issues.
Access and service continuation
After you cancel, your Fitify app will continue to function until the end of your current billing period. If you cancel on 15 January and your renewal was scheduled for 1 February, you will retain full access (all Pro features, ad-free workouts, offline downloads) through 31 January. On 1 February, your account will automatically revert to the free tier. You will lose access to premium workouts and advanced tracking features unless you resubscribe.
Data retention and account recovery
Your workout history, progress data, and user profile remain stored on Fitify's servers even after cancellation. If you log in with your email and password within 6 to 12 months, you can reactivate your account and restore your previous data. After that period, Fitify may delete your account in accordance with their data retention policy. If you wish to preserve your workout logs, export them before your billing period expires.
Resubscription and promotional offers
After cancellation, Fitify may offer you discounted reactivation rates via email (e.g., "Come back for 50% off your first month"). These offers are promotional only and non-binding. You are under no obligation to accept them. Consequently, you should only resubscribe if the current price aligns with your budget and fitness needs.
Common mistakes to avoid when cancelling Fitify
Cancelling a subscription should be straightforward, but many users make errors that delay the cancellation process or result in unexpected charges. Stay alert to these pitfalls.
Deleting the app instead of cancelling the subscription
Many users mistakenly delete the Fitify app from their device and assume the subscription is cancelled. This is incorrect. Deleting the app does nothing to stop your billing. You must cancel the subscription through the app store (Apple, Google, Huawei) or web merchant where you purchased it. Your credit card will continue to be charged on the renewal date even if the app is not installed. Always cancel the subscription first, then delete the app if you wish.
Failing to confirm cancellation via email
After you tap "Cancel Subscription," you will receive a confirmation email from the app store or reseller. Some users assume the cancellation is complete without reading the email. Conversely, some emails ask for a final confirmation (e.g., "Click here to confirm your cancellation"). Carefully read the confirmation email and complete any additional steps required. Save this email as proof of cancellation for future disputes.
Cancelling the wrong account or subscription
If you have multiple Apple IDs, Google accounts, or reseller accounts, you may cancel the wrong subscription by mistake. Before you tap the cancellation button, verify that you are logged into the correct account and that you have selected the correct Fitify subscription (not a different app). Check the renewal date and price to ensure they match your current plan.
Ignoring refund eligibility within 14 days
If you cancel within 14 days of purchase and the app is defective or misrepresented, you have a strong legal basis for a refund under Singapore law. Many users cancel and assume no refund is available because Fitify's terms claim "all fees are final." This is incorrect. Your statutory rights supersede the company's policy. If you cancel within 14 days, immediately file a refund request through the app store or CASE. Do not wait beyond 30 days, as your claim becomes harder to prove.
Not documenting issues before escalation
If you intend to dispute a charge or claim that Fitify breached consumer standards, take screenshots of the problems you experienced. Document app crashes, missing features, or misleading descriptions. Save the original marketing material that convinced you to subscribe. These records are essential if you escalate your complaint to CASE. Without evidence, the company can claim your cancellation was voluntary and your dispute has no merit.
Checklist for cancelling Fitify successfully
Use this checklist to ensure you cancel Fitify correctly and protect your rights:
| Task | Status | Notes |
|---|---|---|
| Identify where you purchased (Apple, Google, Huawei, web merchant) | [ ] Done | Check your confirmation email if unsure |
| Log in to the correct app store or reseller portal | [ ] Done | Verify you are on the correct account |
| Navigate to Subscriptions and locate Fitify | [ ] Done | Do not delete the app first |
| Tap "Cancel Subscription" and confirm | [ ] Done | Complete all confirmation prompts |
| Save the cancellation confirmation email | [ ] Done | Keep for at least 2 months |
| If cancelling within 14 days and app is defective, submit refund request immediately | [ ] Done | Use "Report a Problem" on the app store |
Comparing Fitify to alternative fitness apps in singapore
If you have cancelled Fitify or are considering alternatives, the table below compares key competitors available in Singapore. This information will help you decide whether to switch platforms or pause your fitness subscriptions altogether.
| App name | Price (SGD/month) | Free tier | Key differentiator | Cancellation difficulty |
|---|---|---|---|---|
| Fitify Pro | $8.98 | Yes | Highly personalized AI workouts, lowest cost | Simple (platform-based) |
| Apple Fitness+ | $14.99 | No | Live and on-demand instructor-led classes, integrates with Apple Watch | Simple (Apple ID) |
| Beachbody On Demand | $19.99 | Limited | Branded workout programmes, celebrity trainers | Simple |
| Peloton Digital | $16.99 | No | Live classes, leaderboards, instructor community | Simple |
| Strava (running/cycling) | $13.99 | Yes (limited) | Social fitness tracking, route mapping, athlete community | Simple |
| ASANA Rebel (in-person + app) | $25.00+ | Free intro class | Hybrid studio classes + app, located in Singapore | Moderate (requires studio contact) |
All mainstream fitness apps above allow cancellation via their respective app stores or websites with minimal friction. Yafee recommends trialling a free tier or introductory offer before committing to a paid plan with any provider. This will help you avoid cancellation disputes and refund claims in the future.
How to contact Fitify for cancellation support
Although Fitify does not manage cancellations directly (they are platform-based), you can contact Fitify support if you encounter technical issues preventing you from cancelling through your app store or have questions about your account.
Official Fitify contact information
Fitify Workouts s.r.o. is registered in Europe but provides customer support via email and in-app messaging. You can reach Fitify support through the following channels:
- In-app support: Open Fitify, navigate to Settings or Help, and select "Contact Support." Fitify will respond within 2 to 5 business days.
- Email: Support requests can be sent to the address listed on the official Fitify website (gofitify.com). Visit the "Contact" page for the current email address.
- Website: Visit gofitify.com for FAQs, subscription information, and support documentation.
Note that Fitify support may not be able to cancel your subscription directly-they can only assist with account access or technical issues. Cancellation must be completed through the app store or reseller where you purchased. However, if you are unable to access your app store account or need clarification on your billing status, Fitify support can provide account details that will help you proceed with cancellation. Additionally, if you wish to dispute a charge or request a refund, Yafee advises contacting both the app store and Fitify support simultaneously to maximize your chances of a swift resolution.
Summary and next steps
Cancelling Fitify is straightforward once you understand which platform you purchased from and follow the correct cancellation steps. You have the right to cancel at any time, and your statutory rights under Singapore's Consumer Protection (Fair Trading) Act protect you against misleading marketing or defective service. If you cancel within 14 days and the app is clearly defective, request a refund immediately through the app store. If your refund is denied, escalate to CASE without cost.
The most important step is to cancel through the app store or reseller portal-not by deleting the app or ignoring emails. Save your cancellation confirmation, and monitor your bank account to ensure no charges occur after the renewal date. If an unexpected charge appears, contact the app store within 14 days and file a dispute claim. Yafee has helped thousands of consumers cancel Fitify subscriptions and recover refunds by following these clear, legally grounded procedures. You are in control of your fitness budget, and these steps will keep you there.
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