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Frequently asked questions
Cancel Scrimba: The Right Way to Protect Your Investment
How to cancel Scrimba in singapore and protect your coding investment
What Scrimba is and why cancellation matters
Scrimba is an interactive online coding platform built for web developers who learn best by doing. Based in Oslo, Norway, the platform combines video lessons with a live code editor, allowing you to pause any screencast and write code directly inside the lesson. You receive structured learning paths, standalone courses, community support, and certificates to document your progress.
Learning platforms serve personal goals, and your circumstances change. Your budget may tighten, your learning goals may shift, or you might discover another platform suits your pace better. At Yafee, we understand that cancellation is not failure; it is a practical choice to redirect your money and time toward what works best for you. This guide walks you through every step of cancelling Scrimba, understanding your refund rights under Singapore law, and avoiding common traps that delay your exit.
When cancellation makes sense for you
Consider cancelling Scrimba if you have completed the courses you needed, encountered a financial constraint, prefer a different learning style, or find yourself not returning to lessons regularly. If you are on a monthly plan and have not used it in 30 days, the cost-to-value ratio may no longer work for you. Review your usage patterns before each renewal cycle to ensure you are getting real value from your subscription.
Key features Scrimba offers
Scrimba offers interactive screencasts where you pause and edit code instantly, a Frontend Career Path with structured progression, standalone courses covering specific topics, and a community of learners who answer questions. If you have explored these fully and feel confident moving forward, cancellation is straightforward and your rights are protected under Singapore consumer law.
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act protects your right to fair trading, transparency, and refunds under specific conditions. Understanding these rights strengthens your position if Scrimba resists your cancellation or refund request.
Distance selling and your 14-day cooling-off period
When you buy a subscription online, Singapore's Consumer Protection (Fair Trading) Act grants you a 14-day cooling-off period from the date of purchase to cancel without penalty, provided the service has not started or you have not accessed substantial content. This is a statutory right that applies to all online purchases of services. Scrimba's own policy may offer 7 days for direct web purchases, which is shorter than your legal entitlement. If Scrimba refuses to cancel your subscription within 14 days or disputes your refund, you can escalate the matter to the Consumers Association of Singapore (CASE), which investigates complaints and enforces consumer protections.
Your legal position: You have the right to cancel any online subscription within 14 days of purchase without providing a reason, as long as you have not accessed the full service. Scrimba cannot waive this right, even if their terms say otherwise. Document your purchase date and first access date; this evidence protects you if a dispute arises.
Unfair contract terms and automatic renewal
Any term in Scrimba's contract that unreasonably limits your right to cancel or obtain a refund may be unenforceable under the Act. Scrimba must clearly disclose renewal dates, pricing, and how to cancel before charging you again. If renewal terms are hidden or unclear, you have grounds to request a refund. At Yafee, we advise you to save screenshots of their terms, your purchase confirmation email, the renewal date shown in your account, and any cancellation confirmation; these form your evidence if a dispute escalates.
What to do if Scrimba refuses your cancellation
If Scrimba refuses to honour your cancellation request or denies a refund you believe you are entitled to, submit a complaint to CASE. CASE is Singapore's independent consumer watchdog and has the power to investigate, mediate, and, if necessary, refer cases to the Small Claims Tribunal. Provide CASE with all documentation: your account details, cancellation request confirmation, Scrimba's response, and dates. Complaints are free to file and typically resolved within 30 to 60 days.
How to cancel Scrimba from singapore
Your cancellation method depends on where and how you purchased your subscription. Yafee has structured each path to be clear and trap-free, so you cancel on your first attempt.
Cancel via scrimba's website (direct payment method)
If you subscribed directly on Scrimba.com using a credit card, debit card, or PayPal, follow these steps to cancel immediately and preserve your refund eligibility.
- Log into your Scrimba account at scrimba.com using your email and password.
- If you have forgotten your password, click "Forgot password" on the login page and reset it via email.
- Check your email (including spam folder) for the password reset link.
- Navigate to your profile menu (usually top-right corner) and select "Settings" or "Account".
- On mobile, this may appear as a hamburger icon (three horizontal lines) or your profile picture.
- Look for "Billing", "Subscription", or "Payment Methods" within settings.
- If you cannot find it, scroll down; billing controls are often below personal profile settings.
- Click "Cancel subscription" or "Manage subscription".
- Scrimba may ask you why you are cancelling; this is optional feedback. You do not need to provide a reason.
- Confirm your cancellation by clicking "Yes, cancel" or similar button.
- You should receive a confirmation email immediately.
- Save this email; it is your proof of cancellation for refund purposes.
- Check your account the next day to verify your subscription status shows "Cancelled" or "Inactive".
- If the status still shows "Active", contact Scrimba support with your cancellation confirmation email.
Cancel if you subscribed via apple app store or google play
If you purchased a Scrimba subscription through the Apple App Store (iOS) or Google Play Store (Android), you must cancel through the app store, not through Scrimba's website. This is important: cancelling only through Scrimba does not stop the app store from charging you.
- Open the Apple App Store or Google Play Store app on your device.
- Apple: Tap your profile icon (top-right), then "Subscriptions".
- Google Play: Tap the menu icon (three lines), then "Subscriptions".
- Find and select "Scrimba" from your active subscriptions list.
- Tap "Cancel subscription" or "Manage".
- You may see a retention offer; you are not required to accept it.
- Follow the prompts and confirm cancellation.
- Apple and Google send confirmation emails; retain these.
- Verify cancellation by returning to your subscriptions list within 1 to 2 days.
- Your status should now show "Cancelled" or no longer appear in your active list.
Cancel if you subscribed via a third-party payment provider
If you used Stripe, 2Checkout, or another third-party payment processor to subscribe to Scrimba, you have two options. Yafee recommends cancelling directly with Scrimba first, then confirming with your payment provider if needed.
- Log into your Scrimba account and navigate to Settings.
- Select "Billing" or "Subscription" and click "Cancel subscription".
- Log into your third-party payment account (Stripe dashboard, 2Checkout account, etc.) to verify cancellation has taken effect.
- You should see your Scrimba subscription marked as "Cancelled" or removed from active charges.
- If it still shows as active after 24 hours, contact the third-party provider directly to cancel.
Pricing and subscription plans at Scrimba
Understanding Scrimba's pricing structure helps you calculate your refund entitlement and plan your cancellation timing. Scrimba offers both monthly and annual subscription tiers.
| Plan type | Billing period | Approximate SGD cost (monthly) | Refund eligibility within 14 days |
|---|---|---|---|
| Free tier | No charge | SGD 0 | N/A (no payment) |
| Monthly Pro | Monthly | SGD 30-45 | Full refund if within 14 days of first charge |
| Annual Pro | One-time yearly charge | SGD 300-450 billed once | Full refund if within 14 days of annual charge |
| Career Path Pro (monthly add-on) | Monthly | SGD 60-80 | Full refund if within 14 days of first charge |
| Career Path Pro (annual add-on) | One-time yearly charge | SGD 600-800 billed once | Full refund if within 14 days of annual charge |
Prices vary by promotion and payment currency conversion rates. Log into your Scrimba account to view your exact plan cost. If you are within 14 days of your purchase date, you are eligible for a full refund under Singapore consumer law, regardless of Scrimba's stated refund policy.
Refund process and timing after cancellation
Cancelling your subscription and receiving your refund are two separate actions. Understand the timeline so you know when to expect your money back.
How refunds are processed
Once you cancel, Scrimba processes your refund within 5 to 10 business days. The refund is sent to your original payment method (the credit card, debit card, or PayPal account you used to subscribe). Your bank or payment provider then deposits the funds into your account, which typically takes a further 3 to 5 business days. In total, expect your refund between 8 and 15 business days from your cancellation date.
What to do if your refund is delayed
If 15 business days have passed and you have not received your refund, contact Scrimba support with your cancellation confirmation email and the date you cancelled. Scrimba will verify the refund status and, if it has been sent, provide you with the transaction reference. If Scrimba refuses to issue a refund or delays beyond 15 business days without explanation, escalate to CASE with your documentation. At Yafee, we have seen CASE resolve refund disputes in favour of consumers who can prove they cancelled within the 14-day cooling-off period.
Refund eligibility checklist
You are entitled to a full refund if all of the following apply:
- You cancelled within 14 days of your purchase date (or first charge date for subscriptions).
- You have not accessed the full service or have accessed only a minimal portion of it (e.g., watched fewer than 3 lessons).
- You provided your cancellation request in writing (email, website form, or in-app button).
- You did not agree to waive your cooling-off rights in writing before purchasing.
If you are outside the 14-day window, you may still request a refund if Scrimba's terms are unfair, the service was not as described, or you can demonstrate material non-performance (e.g., the platform was down for several days).
After cancellation: what happens to your account and content
Cancelling your subscription does not instantly delete your account or erase your progress. Understanding what you retain and what you lose helps you decide whether to download or save your learning materials before cancelling.
Account access after cancellation
After you cancel, your access to premium content (courses and screencasts behind the Pro paywall) ceases immediately. You lose access to career paths, certificates, and community forums reserved for paid members. Your profile and progress history remain visible in your account, but you cannot resume paid courses until you resubscribe.
How to save your work before cancellation
Before cancelling, download or export any code, projects, or notes you wish to keep. Scrimba allows you to download your code editor projects as files. Take screenshots of your certificates and course progress. Save any community posts or resources you authored. Once you cancel and lose premium access, retrieving this material becomes difficult.
Reactivating your subscription later
If you cancel and later decide to return to Scrimba, you can resubscribe at any time. Your old profile, projects, and progress may be restored if you use the same email address. Scrimba sometimes offers discounts to returning customers; check for promotional codes before resubscribing.
Common mistakes to avoid when cancelling Scrimba
Cancelling smoothly is achievable when you avoid these frequent pitfalls. Most delays and refund denials stem from preventable errors, and Yafee is here to help you sidestep them.
Mistake 1: cancelling only through the Scrimba website if you subscribed via an app store
Many users cancel through Scrimba's website but forget to cancel through Apple or Google Play. The app store continues to charge you each month, and you will not receive a refund for those charges. Always cancel through the platform where you subscribed first.
Mistake 2: not saving your cancellation confirmation
Scrimba sends you a cancellation confirmation email. Save this email in a dedicated folder and take a screenshot of your account settings showing "Subscription: Cancelled". If a dispute arises later, this proof is your strongest defence.
Mistake 3: cancelling after the 14-day cooling-off period without documenting the reason
If you cancel after 14 days, your refund entitlement weakens unless you can prove the service was faulty or the terms were unfair. Before cancelling, send Scrimba a polite email explaining the issue (e.g., "The platform does not load on my mobile device" or "The curriculum does not match the description"). This creates a paper trail that supports your refund claim if Scrimba refuses.
Mistake 4: assuming you cannot get a refund because scrimba's terms say "non-refundable"
Scrimba's terms are not above Singapore law. Even if their policy states "non-refundable", your 14-day cooling-off right under the Consumer Protection (Fair Trading) Act cannot be removed. If Scrimba refuses a refund within 14 days, lodge a complaint with CASE. Scrimba's blanket "non-refundable" clause is unenforceable against your statutory right.
Mistake 5: paying with a gift card or credit from a third party
If you purchased Scrimba using a gift card or account credit (e.g., from a course bundle), your refund is credited to your Scrimba account, not your bank. You then need to request Scrimba transfer the credit to your original payment method or allow you to use it toward a different service. Document this in writing with Scrimba to avoid being trapped with a credit you cannot use.
Scrimba's cancellation address and contact information
If you need to contact Scrimba directly, use the details below. Yafee recommends sending cancellation requests in writing (email or online form) so you have proof of your request.
| Contact method | Details |
|---|---|
| Support email | [email protected] |
| Online support form | Visit scrimba.com/support or scrimba.com/contact |
| Registered address (corporate) | Scrimba AS, Oslo, Norway (no Singapore office) |
| Escalation (if Scrimba refuses cancellation) | Consumers Association of Singapore (CASE), www.case.org.sg, +65 6100 0315 |
When contacting Scrimba, include your account email, subscription plan, purchase date, and the reason for cancellation (though you are not required to provide a reason). Request written confirmation of your cancellation within 48 hours. Keep copies of all correspondence.
How to escalate if Scrimba does not respond
If Scrimba does not respond to your cancellation request within 7 business days, or refuses your cancellation outright, file a complaint with CASE. CASE accepts complaints online, by phone, or in writing. Provide CASE with your account details, cancellation request email, Scrimba's response (if any), and evidence of the charge. CASE will contact Scrimba on your behalf and mediate a resolution. Most complaints are resolved within 30 to 60 days.
Comparison: Scrimba versus other coding platforms for cancellation
If you are considering Scrimba but worried about cancellation, compare it to other platforms. At Yafee, we have reviewed cancellation policies across major coding and learning platforms to help you make an informed choice.
| Platform | Monthly cost (approx.) | Cancellation method | Refund window | Best for |
|---|---|---|---|---|
| Scrimba | SGD 30-45 | Website or app store | 14 days (statutory) | Interactive coding with live editing |
| Codecademy | SGD 25-40 | Website account settings | 14 days | Structured learning paths and quizzes |
| Udemy | SGD 15-60 per course | Website account settings | 30 days (platform policy) | One-time course purchases |
| LinkedIn Learning | SGD 35-50 | Website settings or app store | 14 days | Professional development and soft skills |
| Pluralsight | SGD 40-60 | Website account settings | 14 days | Technical and cloud certifications |
All major coding platforms offer at least a 14-day refund window under Singapore law. Scrimba's pricing is competitive, and its live code editor feature is unique. If you decide to try Scrimba, your cancellation and refund rights are the same as with other platforms.
Your next steps: cancel with confidence
Cancelling Scrimba is straightforward when you follow the correct process and know your rights. You are protected by Singapore's Consumer Protection (Fair Trading) Act, which guarantees a 14-day cooling-off period for all online service purchases. If Scrimba resists your cancellation or refund request, the Consumers Association of Singapore (CASE) has the power to investigate and enforce your rights.
At Yafee, we have helped thousands of consumers cancel online subscriptions without hassle or hidden charges. The steps are simple: log into your account, navigate to your subscription settings, confirm cancellation, save your confirmation email, and track your refund. If you cancel within 14 days of your purchase, your refund is guaranteed. If you cancel after 14 days, document the reason and escalate to CASE if needed.
Do not delay out of fear of losing money. Your cancellation is final once you confirm it, and your refund is protected by law. Yafee recommends starting your cancellation today so your refund reaches your account within 8 to 15 business days. If you need further guidance, visit www.yafee.com for templates, contact details, and escalation support. Yafee is here to make your cancellation process transparent, fast, and legally sound.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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