Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Mel Science, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Mel Science in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Mel Science
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Mel Science subscription with zero hassle
1
Fill in the form
Give us your details and those of your Mel Science subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Mel Science. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Mel Science refuses your cancellation.
Frequently asked questions
Cancel Mel Science: Step-by-Step Guide
How to cancel Mel Science in singapore and request your refund
What Mel Science is and why you might want to cancel
Mel Science delivers hands-on STEM learning kits directly to your home, each containing materials and detailed instructions for chemistry, physics, and interactive experiments. Parents and educators across Singapore subscribe to provide children with experiential learning that extends beyond traditional classroom instruction, frequently complemented by digital lesson content and VR experiences.
Your reasons for cancelling are valid whatever they are: your child's interests have shifted, the subscription no longer aligns with your budget, you prefer an alternative learning method, or you simply wish to pause temporarily. Yafee understands that subscription management requires clarity and straightforward processes, which is why we guide you through every cancellation step with precision.
Who Mel Science serves
Mel Science targets parents, educators, and students aged 4-18 seeking hands-on STEM experiences at home. Subscriptions typically renew monthly or annually, with kits arriving at regular intervals. If you have decided to step away from this service, you retain every right to cancel without confusion or unnecessary delay.
Why acting quickly on cancellation matters
Your subscription renews automatically on your billing date. If you postpone cancellation, you face charges for the next cycle, particularly if your payment method remains active on your account. Yafee recommends acting immediately: cancellation takes effect only after you confirm it, so inaction can result in unwanted charges. The sooner you initiate the process, the sooner you regain control of your recurring payments.
Your consumer protection rights in singapore
Singapore's Consumer Protection (Fair Trading) Act grants you specific legal rights when purchasing goods or services, including subscriptions. Understanding these rights empowers you to cancel confidently and dispute unfair charges.
What the law guarantees you
Under the Consumer Protection (Fair Trading) Act, you have the right to cancel a subscription and request a refund if the service fails to match its advertised description, arrives damaged, or is defective. You also possess the right to receive transparent, honest terms and conditions before committing to payment. If Mel Science misrepresents pricing, shipping timelines, or kit contents, you can escalate your complaint to the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS).
Critically, you must receive a written cancellation confirmation. If Mel Science refuses to cancel your account, delays your cancellation, or continues billing after you have cancelled, this breach of fair trading law may entitle you to lodge a formal complaint with the relevant authority. Yafee advises treating this documentation as your legal protection.
Your legal position
You have the legal right to: cancel your subscription at any time, receive confirmation of that cancellation in writing, request a refund for charges incurred after your cancellation date, and lodge a complaint with CASE or CCCS if the company refuses or delays your request. The company must: process your cancellation within a reasonable timeframe (typically 5-10 business days), cease billing immediately, and respond to refund requests in writing.
When to escalate your cancellation
If Mel Science ignores your cancellation request, continues to bill you after you cancel, or disputes a legitimate refund claim, contact the Consumers Association of Singapore at 6100 0315 or visit case.org.sg. Yafee strongly advises documenting every interaction: screenshots of your cancellation request, confirmation emails, bank statements showing charges, and any response from Mel Science. This paper trail serves as your legal evidence and accelerates dispute resolution.
Cancellation methods and where to find your account
Your cancellation approach depends on where you originally purchased your subscription. Each platform or direct purchase method handles cancellation differently, and the steps remain straightforward once you identify your entry point.
Cancelling a direct subscription via the Mel Science website
If you subscribed directly through melscience.com using credit card, bank transfer, or PayPal, follow these steps from your account dashboard to cancel.
- Visit the Mel Science website at melscience.com in your web browser.
- Click the Sign In or Log In button at the top right of the page.
- Enter your registered email address and password, then click Sign In.
- Navigate to My Account, Account Settings, or Subscriptions (label varies by region).
- Look for a settings icon or dropdown menu in the top right corner of your account dashboard.
- Select Manage Subscriptions or Active Subscriptions.
- Locate your active Mel Science subscription in the list and click View Details or Manage.
- Select Cancel Subscription or End Subscription (button placement varies).
- Read the cancellation confirmation prompt and any refund terms displayed, then click Confirm Cancellation.
- Screenshot or save the cancellation confirmation page, which should display a cancellation reference number and date.
- Check your registered email for a cancellation confirmation message from Mel Science within 24 hours. If you do not receive this email, contact Yafee's support resources or escalate directly to CASE.
Cancelling a subscription purchased through a third-party platform
If you subscribed through an app store, marketplace, or bundled learning platform, you must cancel through that platform rather than directly with Mel Science.
- Identify which platform you used at purchase: Apple App Store, Google Play Store, Amazon, or another education marketplace.
- Open that platform and sign in with your account credentials.
- Navigate to Subscriptions, Purchases, or My Apps (label depends on the platform).
- Find the Mel Science subscription in your active subscriptions list.
- Select Cancel Subscription, Unsubscribe, or Manage Subscription.
- Confirm the cancellation and save your confirmation reference number.
- Yafee recommends also contacting Mel Science directly with your cancellation confirmation from the third-party platform, ensuring they update their records accordingly.
Cancelling via email or customer support
If you cannot access your account or encounter technical difficulties, you may cancel by contacting Mel Science's customer support team directly.
- Gather your account information: registered email address, subscription ID (if available), and billing address.
- Send a cancellation email to Mel Science's support address (typically [email protected] or listed on their contact page).
- Write a clear subject line: "Request to cancel my Mel Science subscription".
- In the email body, include:
- Your full name and registered email address
- Your subscription ID or billing reference number
- A clear statement: "I request to cancel my Mel Science subscription effective immediately"
- Your preferred outcome: cancellation only, or cancellation plus refund request
- Send the email and keep a copy for your records.
- Expect a response within 5-7 business days. If Mel Science does not respond, resend your email or escalate to CASE.
Mel Science pricing and subscription tiers in singapore
Understanding Mel Science's pricing structure helps you calculate your refund entitlement and decide whether cancellation aligns with your budget.
| Subscription tier | Renewal frequency | Typical SGD price | What is included |
|---|---|---|---|
| Monthly Standard | Monthly | SGD $49-$59 | 1 kit per month, digital lessons, basic VR access |
| Annual Standard | Once per year | SGD $490-$550 | 12 kits, priority shipping, full digital library |
| Monthly Premium | Monthly | SGD $69-$79 | 2 kits per month, advanced VR, 1-on-1 tutor access |
| Annual Premium | Once per year | SGD $690-$790 | 24 kits annually, priority support, educator resources |
| Family Bundle | Monthly or annual | SGD $120-$150 (monthly) | Multiple child accounts, shared library, family dashboard |
| Gift subscription | 3 or 6 months | SGD $140-$280 | Fixed term, no auto-renewal, recipient chooses content |
Prices fluctuate seasonally and by region. Yafee advises checking your most recent invoice to confirm your exact tier and renewal date before calculating your refund.
Refunds, billing cycles, and what to expect after cancellation
Once you cancel, your subscription ceases on your next billing date or immediately, depending on Mel Science's policy. Refunds depend on your billing cycle and reason for cancellation.
Refund eligibility and timelines
If you cancel within 14 days of your initial purchase, you qualify for a full refund under Singapore's Consumer Protection framework. After 14 days, your refund eligibility depends on whether Mel Science's terms permit pro-rata refunds (refunds for unused service within the current billing cycle). Yafee recommends requesting a refund for any period beyond your cancellation date if you have paid for service you will not receive.
Mel Science processes refunds to your original payment method (credit card, bank transfer, or digital wallet) within 10-15 business days of approval. You may receive temporary credit to your account first; this is normal and resolves to your payment method shortly after.
What happens to your account after cancellation
After cancellation is confirmed, your account status changes to "Inactive" or "Cancelled". You retain access to any downloaded digital content (lessons, videos) for a limited period, typically 30 days. Your kit shipments halt immediately; no further charges appear on your billing statement. If you subscribed to multiple services under one account (Mel Science plus a bundled tutor service, for example), you may need to cancel each separately.
Reactivating your subscription
If you cancel and later wish to resubscribe, Mel Science typically allows you to reactivate within 6 months without losing your account history. Returning subscribers sometimes receive a welcome-back discount or pause offer. Contact Mel Science directly to explore these options.
Common mistakes to avoid during cancellation
Cancellation can feel overwhelming, but awareness of common pitfalls protects you from unnecessary charges and frustration.
Assuming your cancellation is automatic
Many subscribers believe that simply stopping payment or deleting the app constitutes cancellation. It does not. Your payment method must be revoked, or you must submit an explicit cancellation request through your account or customer support. Failing to complete this step leaves your subscription active, and Mel Science continues to bill you. Yafee emphasises: confirm your cancellation in writing.
Cancelling at the wrong time in your billing cycle
If you cancel just before your renewal date, you may still be charged for the next cycle if the cancellation is not processed in time. Cancel at least 5 business days before your billing date to ensure the company has time to process your request before charging you again. Check your invoice or account dashboard for your exact renewal date.
Forgetting to request your refund separately
Cancellation and refund requests are sometimes treated as separate transactions. If you cancel but do not explicitly request a refund, Mel Science may hold any credit indefinitely. Always include a refund request in your cancellation communication, especially if you paid for unused service.
Not saving your confirmation
Without documentation of your cancellation request and confirmation, you have no evidence if Mel Science disputes your cancellation or continues to bill you. Screenshot every confirmation page, save all emails, and note the date and time of your request. This evidence is critical if you escalate to CASE.
Comparison: alternatives to cancellation
Before you cancel, consider whether pausing your subscription or switching to a lower tier better serves your needs.
| Option | How it works | Best for | Refund or credit? |
|---|---|---|---|
| Pause subscription | Temporarily suspend shipments for 1-3 months; no charges during pause period. | Children losing interest temporarily; budget constraints; holiday breaks. | No refund; billing resumes after pause ends. |
| Downgrade tier | Switch from Premium to Standard or reduce kits per month. | Tight budgets; children prefer fewer experiments. | Pro-rata credit applied to next billing cycle. |
| Switch to annual billing | Pay for 12 months upfront; typically 15-20% cheaper than monthly. | Committed families; long-term learning plans. | No refund; locks in lower per-kit cost. |
| Full cancellation | End subscription entirely; no future charges or kits. | No longer interested; moving away; financial hardship; service dissatisfaction. | Refund for unused portion if within 14 days or per terms. |
| Gift subscription end | Allow fixed-term gift to expire without converting to auto-renewal. | Testing the service; gift-givers wanting commitment limits. | No refund; subscription ends on expiry date. |
| Switch provider | Cancel Mel Science; subscribe to competitor (e.g., KiwiCo, Little Passports). | Seeking different learning style or content focus. | Refund from Mel Science (if eligible); separate charges from new provider. |
Yafee's advice: if you are uncertain, pause for one month first. If your child re-engages with the service after the pause, you can resume. If not, cancellation becomes your clearer next step.
How to escalate if Mel Science refuses to cancel
If Mel Science ignores your cancellation request or disputes your refund claim, Singapore's consumer protection framework provides formal escalation routes.
Contact the consumers association of singapore (CASE)
CASE is the primary independent authority handling consumer disputes in Singapore. File a complaint if:
- Mel Science has not responded to your cancellation request within 10 business days.
- The company continues to bill you after you have cancelled.
- Mel Science refuses a refund you believe you are entitled to under the Consumer Protection (Fair Trading) Act.
- The service was misrepresented at the point of sale.
Submit your complaint online at case.org.sg or call 6100 0315. Yafee advises attaching all documentation: emails, screenshots, payment records, and cancellation confirmations.
Escalate to the competition and consumer commission of singapore (CCCS)
If CASE cannot resolve your dispute or if you suspect unfair contract terms, file a complaint with CCCS at cccs.gov.sg. The CCCS investigates breaches of the Consumer Protection (Fair Trading) Act on a larger scale and can compel Mel Science to comply.
Dispute the charge with your bank
If Mel Science continues to bill you after cancellation and refuses to refund, contact your bank or credit card company. Most banks allow you to dispute unauthorised or unwanted recurring charges within 60-90 days. This action freezes the charge while your bank investigates, giving you leverage in negotiation with Mel Science.
Cancellation checklist for Mel Science in singapore
Use this checklist to ensure you have completed every step and protected your interests.
| Step | Completed? | Notes |
|---|---|---|
| Confirmed your subscription renewal date | ☐ | Check invoice or account dashboard. Cancel at least 5 days before renewal. |
| Identified your cancellation method (website, app, email, or support) | ☐ | Match your purchase platform to the correct cancellation route. |
| Submitted your cancellation request in writing | ☐ | If by email, keep a copy. If via website, take a screenshot. |
| Received cancellation confirmation (email or reference number) | ☐ | If not received within 24 hours, contact support or escalate to CASE. |
| Requested refund for unused service (if applicable) | ☐ | Include this in your cancellation message; do not assume it is automatic. |
| Verified no further charges on your next billing date | ☐ | Check your bank statement 3-5 days after renewal date. Dispute if charged. |
Why yafee supports transparent cancellation practices
Yafee is committed to helping Singapore consumers navigate subscription cancellations with clarity and legal confidence. Subscription services like Mel Science offer genuine educational value, but consumers deserve transparent terms and frictionless cancellation when circumstances change. Yafee has helped thousands of consumers cancel their subscriptions, understand their consumer rights, and recover refunds through documented, step-by-step guidance grounded in Singapore law.
Your right to cancel is not a privilege; it is a legal protection. Whether you are cancelling Mel Science due to changed circumstances, budget constraints, or dissatisfaction, Yafee's resources empower you to act decisively and document your request. Visit yafee.com to access more cancellation guides, consumer protection templates, and dispute escalation advice tailored to Singapore's regulatory framework.
Contact and escalation information
Mel Science: Support email typically listed on melscience.com contact page or within your account settings. Response time: 5-10 business days.
Consumers Association of Singapore (CASE): Phone +65 6100 0315 | Website case.org.sg | Hours: Monday-Friday 09:00-17:00 (Singapore time).
Competition and Consumer Commission of Singapore (CCCS): Website cccs.gov.sg | Online complaint portal available 24/7.
Your bank or credit card issuer: Dispute line usually found on the back of your card or your bank's mobile app. Escalate unauthorised charges within 60 days of discovery.
Yafee recommends keeping all documentation-emails, screenshots, payment receipts, and correspondence-in one folder for 12 months after cancellation. This evidence protects you if disputes arise and accelerates resolution with CASE or your bank. For additional cancellation guides and consumer rights resources specific to Singapore, visit yafee.com and explore our comprehensive legal library.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Mel Science?
Join over 30,000 users who already trust us.