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Frequently asked questions
Cancel Scrimba: Step-by-Step Guide
How to cancel your Scrimba subscription in india and claim your refund
What is Scrimba and why learners in india use it
Scrimba is an interactive coding education platform that lets you learn programming by writing code directly inside video lessons. You get an in-browser code editor, real-time feedback, and the ability to pause instructors mid-lesson to practice exactly what they have just taught you. It is designed for people who learn best by doing, not just watching. The platform includes 60+ courses, community access, certificates for completed learning paths, and two main subscription models: monthly plans and time-bound Bootcamps. Many Indian learners choose Scrimba because it combines structure with hands-on practice, making coding concepts click faster than traditional tutorials.
Why indian learners choose Scrimba
You get flexible self-paced learning, affordable pricing through purchasing-power-parity (PPP) discounts, and the freedom to start and stop without long-term contracts. The interactive format means you are not passively watching videos for hours; you are actively building projects while learning. Scrimba also offers community support and peer feedback, which many Indian developers find invaluable when transitioning to professional-grade coding skills.
Common reasons learners cancel
Some learners cancel because they have completed their chosen course or Bootcamp. Others find the platform does not match their learning style, or they discover free alternatives that meet their needs. A few report unexpected automatic renewals that triggered cancellations. Whatever your reason, Yafee is here to help you navigate the process clearly and get what you are entitled to under Indian consumer law.
Your consumer rights under indian law
As an Indian consumer buying digital services, you have legal protections under the Consumer Protection Act, 2019. This section outlines your exact rights and the enforcement bodies that protect you.
Right to clear terms and refund disclosure
Scrimba must disclose its cancellation policy, refund window, and any auto-renewal terms clearly before you pay. The platform does this in its help documentation and Terms of Service. You have the right to understand exactly when you will be charged, how to cancel, and what refund eligibility looks like. Under the Consumer Protection Act, 2019, failure to disclose these terms constitutes an unfair trade practice, and you can escalate such violations to your state Consumer Commission.
Right to cancel within a cooling-off period
For digital services purchased online, Indian consumer protection recognises a reasonable cancellation window. Scrimba offers a 7-day full refund on direct web purchases (the only refund per account) and a 14-day money-back guarantee on Bootcamp programs. These windows give you a fair chance to try the service and change your mind without penalty. This protection aligns with the Consumer Protection (E-Commerce) Rules, 2020, which require online service providers to permit cancellation within a specified cooling-off period.
Your legal position
Under the Consumer Protection Act, 2019, you have the right to cancel your Scrimba subscription and receive a refund if you do so within the stated cooling-off period (7 days for standard subscriptions, 14 days for Bootcamps). If Scrimba refuses a legitimate refund claim or makes cancellation deliberately difficult, you can file a complaint with your state Consumer Disputes Redressal Commission or escalate to the Central Consumer Protection Authority (CCPA). You should document all cancellation attempts, correspondence, and transaction records. Yafee recommends taking screenshots of email confirmations, subscription pages, and payment receipts before you initiate cancellation.
Escalation and your protection under indian law
If Scrimba refuses a legitimate refund claim or makes cancellation deliberately difficult, you can escalate to your state Consumer Commission under the Consumer Protection Act. The Central Consumer Protection Authority (CCPA) also investigates unfair trading practices. Keep screenshots, emails, and timestamps of everything. If you need to file a formal complaint, contact your state Consumer Disputes Redressal Commission (CDRC) with proof of your cancellation request, refund denial, and any correspondence with Scrimba support.
Scrimba pricing and subscription plans in india
Scrimba uses purchasing-power-parity pricing, which means Indian users typically pay significantly less than the global USD rate. This section shows you the exact subscription tiers and how to verify your local pricing.
How to find your local indian pricing
Sign into your Scrimba account from India, visit the pricing page, and your local currency will display automatically. You can also check the Indian App Store (iOS) or Google Play Store (Android) for the exact INR amount before you subscribe. Currency conversion rates fluctuate, so the approximate INR figures in the table below may vary slightly depending on your payment method and current exchange rates.
| Plan type | Billing cycle | Approx. global price (USD) | Approx. INR (estimated) | Features included |
|---|---|---|---|---|
| Pro (web) | Monthly | USD 8.75 | INR 730 (approx.) | All 60+ courses, community, certificates, in-browser IDE |
| Pro (web) | Annual | USD 75 | INR 6,250 (approx.) | All 60+ courses, community, certificates, in-browser IDE (best value) |
| Bootcamp (structured) | One-time payment | USD 499 | INR 41,500 (approx.) | Comprehensive curriculum, job placement support, 14-day money-back guarantee |
| Free tier | Ongoing | Free | Free | Limited courses, community access, no certificate |
Why you should cancel Scrimba (or keep it)
Deciding whether to cancel depends on your learning goals, budget, and current progress. This section helps you weigh the trade-offs.
Reasons to cancel
Cancel if you have completed your chosen learning path and do not plan to take additional courses in the near future. Cancel also if the interactive video format does not match your learning style, or if you have found a free alternative (such as FreeCodeCamp or Codecademy) that meets your needs. If you are facing unexpected charges due to auto-renewal, you have the right to cancel immediately and claim a refund under the Consumer Protection Act, 2019. Yafee recommends reviewing your learning progress before cancelling; if you are mid-course, you might consider pausing rather than cancelling, depending on Scrimba's policy.
Reasons to keep Scrimba
Keep your subscription if you are actively working through courses and value the hands-on coding environment. The annual plan offers significant savings (approximately 71% discount versus monthly billing), so if you plan to use Scrimba for 12 months, the annual option is more cost-effective. The community support and certificate credentials are valuable for portfolio building, especially if you are transitioning into a coding career. Bootcamp subscribers with job placement goals should keep their access until they complete all modules and secure job support resources.
Step-by-step guide to cancel your Scrimba subscription
Follow these precise steps to cancel your subscription without errors, whether you subscribed via the web, iOS, or Android. Yafee has helped thousands of consumers navigate this process successfully.
Step 1: log into your Scrimba account
- Visit scrimba.com and click "Sign In" in the top right corner.
- Enter your email address and password.
- If you have enabled two-factor authentication, complete the verification step.
- Once logged in, click your profile icon (usually in the top right) and select "Settings" or "Account Settings".
Step 2: navigate to your billing or subscription settings
- From your account settings page, look for a "Billing", "Subscription", or "Plans" tab.
- Click on it to view your current subscription details.
- You should see your plan type (Pro Monthly, Pro Annual, or Bootcamp), next renewal date, and payment method.
- If you cannot locate this section, contact Scrimba support at [email protected] with your account email address.
Step 3: locate the cancellation option
- On your subscription management page, look for a "Cancel Subscription", "Downgrade", or "End Plan" button.
- Click it. Scrimba may ask you to confirm your reason for cancellation (this is optional to answer, but Yafee recommends providing feedback to help the platform improve).
- Read the cancellation summary carefully. It will state your refund eligibility and when your access ends.
Step 4: confirm your cancellation and verify
- Click "Confirm Cancellation" or "Yes, Cancel My Subscription".
- You will receive an on-screen confirmation and a confirmation email at your registered email address within 1-2 minutes.
- Do not close this page or the email confirmation until you have taken a screenshot.
- Save this confirmation email and screenshot in a folder for your records.
Step 5: verify your refund status
- Return to your subscription settings and confirm that your plan now shows as "Cancelled" or "Pending Cancellation".
- If you are eligible for a refund (within the 7-day window for standard plans, 14-day window for Bootcamps), the cancellation confirmation will state the expected refund amount and processing timeframe.
- Refunds typically process within 5-10 business days to your original payment method.
- Check your bank or payment app after this period to confirm the refund has arrived.
Cancelling via iOS or android app
- Open the Scrimba app on your iOS or Android device.
- Tap your profile icon at the bottom of the screen (or in the menu).
- Select "Subscription" or "Manage Subscription".
- Tap "Cancel Subscription" and follow the on-screen prompts.
- You will receive a confirmation email; save and screenshot it.
- Note: App-based cancellations sometimes require 1-2 additional days to sync with the web dashboard, so wait 48 hours before checking your web account.
Understanding refunds and timeline
Your refund eligibility depends on when you cancel relative to your subscription purchase date and the type of plan you hold. This section clarifies the exact timeline and what you can expect.
Refund eligibility windows
Standard Pro subscriptions (monthly and annual): You have 7 days from your purchase date to request a full refund. After 7 days, you cannot claim a refund, but you can cancel to prevent future charges. Scrimba Bootcamp programs: You have 14 days from your purchase date to request a full refund. If you are still within the cooling-off window when you initiate cancellation, Scrimba will process your refund automatically.
Refund processing timeframe
Once you submit your cancellation request, Scrimba processes the refund within 3-5 business days. The refund then travels to your bank or payment provider, which adds another 2-7 business days depending on your financial institution. In total, expect the refund to appear in your account within 5-10 business days. If you do not see the refund after 10 business days, contact Scrimba support with your cancellation confirmation email and transaction ID. Yafee advises keeping all refund-related correspondence until the money arrives in your account.
What happens to your access after cancellation
Your Scrimba access remains active until the end of your current billing cycle or the date stated in your cancellation confirmation. For example, if you cancelled on March 15 and your next renewal was April 15, you retain access through April 14. Your course progress, bookmarks, and certificates earned remain in your account indefinitely, even after cancellation. You can re-subscribe at any time without losing this data.
Common mistakes to avoid when cancelling
Cancelling is straightforward, but a few missteps can delay your refund or prevent you from accessing support later. This section highlights what not to do.
Mistake 1: cancelling without checking your purchase date
If you purchased your Scrimba subscription more than 7 days ago (or 14 days for Bootcamp), you are not eligible for a refund, but you can still cancel to prevent future charges. Always check the "Purchase Date" or "Subscription Start Date" on your billing page before cancelling. This ensures you understand whether a refund is coming.
Mistake 2: assuming auto-renewal has stopped
Cancellation stops future charges, but do not assume your subscription has ended until you see a "Cancelled" status in your account settings. Some users cancel and then forget to verify, only to discover weeks later that they were charged again due to a system sync delay. Return to your subscription page 48 hours after cancellation and confirm the status.
Mistake 3: deleting your confirmation email
Keep your cancellation confirmation email indefinitely. If a dispute arises about your refund, you will need this email as proof of your request date and approved refund amount. Yafee recommends storing it in a dedicated folder or forwarding it to a personal email archive.
Mistake 4: contacting only support, not billing, for refund issues
If your refund does not arrive within 10 business days, do not email general support. Instead, contact Scrimba's billing team directly at [email protected] with your cancellation confirmation and transaction ID. Billing teams have direct access to payment processor records and can accelerate refund investigations.
Mistake 5: not documenting your cancellation attempt
If Scrimba support refuses to process your cancellation or refund without valid reason, screenshot the refusal email immediately. This becomes evidence if you need to file a complaint with your state Consumer Commission under the Consumer Protection Act, 2019.
What to do after you cancel
Cancellation does not end your relationship with Scrimba; you may return to re-subscribe or access your learning history. This section guides you through post-cancellation steps.
Verify your refund receipt
After 5-10 business days, check your bank account or payment app (Google Pay, Paytm, credit card statement) to confirm the refund has arrived. If it has not, note the current date and contact Scrimba billing at [email protected] with your cancellation confirmation and the date you initiated the cancellation. Provide your transaction ID (visible on your original purchase receipt) to expedite the search.
Download your certificates and progress
Before your access expires, download any course completion certificates or learning records you wish to keep. Log into your account, navigate to your "Certificates" or "My Learning" section, and export or screenshot them. These credentials remain valid even after cancellation and are valuable for your professional portfolio.
Delete any saved payment methods (optional)
If you no longer plan to use Scrimba, you can remove your payment method from your account settings to prevent accidental re-subscription. Go to Settings > Billing > Payment Methods, then delete the card or payment account you used. You can always add a new one if you decide to re-subscribe later.
Request your data if needed
Under the Consumer Protection Act, 2019, you have the right to request your personal data that Scrimba holds. If you wish to download all your account data (emails, learning records, forum posts), contact [email protected] and request a data export. Scrimba must respond within 30 days.
Comparison: keep Scrimba or switch to alternatives
Before you cancel, consider whether another platform might better serve your learning goals. This comparison table helps you decide.
| Platform | Cost (approx. INR/month) | Format | Refund policy | Best for |
|---|---|---|---|---|
| Scrimba (Pro) | INR 730 | Interactive video, hands-on IDE | 7 days full refund | Hands-on learners seeking community and certificates |
| FreeCodeCamp | Free (optional donation) | Video tutorials + projects | N/A (free) | Budget-conscious learners; no certification |
| Codecademy | INR 1,200+ | Interactive lessons, quizzes | 7 days full refund | Structured beginner courses; less hands-on than Scrimba |
| Udemy | INR 500-1,500 (one-time) | Pre-recorded video | 30 days full refund | Affordable, diverse course library; passive learning |
| Coursera | INR 2,000+ | Video + quizzes + projects | 7 days full refund | University-backed credentials; more formal structure |
Protecting yourself: your checklist before and after cancellation
Use this checklist to ensure you complete every step correctly and have evidence if a dispute arises.
Before you cancel
- Check your subscription start date to determine if you qualify for a refund (7 days for Pro, 14 days for Bootcamp).
- Take a screenshot of your current subscription details, including plan type, next renewal date, and amount charged.
- Write down your transaction ID and order number (visible on your purchase receipt).
- Note the current date and time.
- Ensure you are logged into your account from a secure device and stable internet connection.
During cancellation
- Follow the step-by-step guide provided earlier in this article without skipping any steps.
- Read the cancellation confirmation page word-for-word to note the refund amount (if any) and processing timeframe.
- Screenshot the cancellation confirmation page before closing it.
- Do not delete the confirmation email you receive immediately after.
After cancellation
- Return to your subscription settings 48 hours later and verify the status shows "Cancelled" or "Pending Cancellation".
- Wait 5-10 business days for your refund to arrive in your bank account or payment app.
- If no refund appears, contact [email protected] with your cancellation confirmation email and transaction ID.
- Keep all correspondence with Scrimba support for at least 3 months in case you need to escalate to your state Consumer Commission.
- If Scrimba continues to refuse a legitimate refund, file a complaint with your state Consumer Disputes Redressal Commission (CDRC) under the Consumer Protection Act, 2019, and provide your screenshots and email chain as evidence.
How to contact Scrimba and file a complaint if needed
If Scrimba refuses to process your cancellation or refund without valid reason, you have recourse under Indian consumer law. Yafee outlines the exact contact channels and escalation procedure.
Direct support channels
Email [email protected] with your account email, subscription details, and reason for cancellation. For billing-specific issues, email [email protected] directly. For privacy or data export requests, contact [email protected]. Scrimba typically responds within 24-48 business hours. If you do not receive a response within 5 business days, escalate internally by replying to your original email and marking it as urgent.
Scrimba's physical mailing address (Norway headquarters)
If email support does not resolve your issue, you can send a formal cancellation letter or complaint to Scrimba's registered address. Note that Scrimba does not maintain a physical office in India; the headquarters is located in Norway. Send correspondence to:
Scrimba AS
Hausmanns gate 5-7
0182 Oslo
Norway
Include your account email, subscription ID, transaction ID, and the date you initiated cancellation. Send the letter via registered post or email if a postal address is unavailable. Keep proof of posting.
Escalating to indian consumer authorities
If Scrimba does not respond within 30 days or refuses a legitimate refund claim, file a formal complaint with your state Consumer Disputes Redressal Commission (CDRC) under the Consumer Protection Act, 2019. You must file within 2 years of the disputed transaction. Include the following with your complaint: cancellation confirmation email, screenshots of billing pages, all correspondence with Scrimba, and your transaction receipt. Your state CDRC will investigate and may award compensation if Scrimba acted unfairly. The Central Consumer Protection Authority (CCPA) also investigates unfair trading practices across India; you can lodge a complaint on the official CCPA portal (consumercomplaints.nic.in) if your state CDRC does not resolve the matter.
Final summary and next steps
Cancelling your Scrimba subscription in India is straightforward when you follow the correct process and understand your legal rights under the Consumer Protection Act, 2019. You have a 7-day cooling-off period for standard subscriptions and 14 days for Bootcamp programs to claim a full refund. Log into your account settings, locate your subscription management page, click "Cancel Subscription", confirm the request, and verify your refund arrives within 5-10 business days. If Scrimba refuses a legitimate refund or makes cancellation deliberately difficult, escalate to your state Consumer Commission or file a complaint with the Central Consumer Protection Authority. Yafee has helped thousands of consumers navigate subscription cancellations and refund disputes across India by grounding their actions in consumer law and providing step-by-step verification checklists. Keep your cancellation confirmation email and screenshots indefinitely, and do not hesitate to escalate if Scrimba support becomes unresponsive. Your legal position is strong under Indian consumer protection law, and enforcement authorities take these cases seriously. For additional guidance on your rights or to review your specific situation, consult Yafee's full legal resource library or contact a consumer rights advocate in your state. Take action today to cancel with confidence.