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Frequently asked questions
Cancel Duolingo: The Right Way
How to cancel your Duolingo subscription without losing progress or money
Understanding your Duolingo subscription and why cancellation matters
Duolingo is a gamified language-learning platform that delivers short lessons across 40+ languages through both free and paid tiers. Free users encounter advertisements and face daily energy limits, while Super subscribers access unlimited lessons, ad-free learning, and exclusive features. You choose whether to learn through the free version indefinitely or upgrade to premium features.
Your decision to cancel may stem from completed language goals, changing daily routines, budget constraints, or simply preferring the free tier. Cancelling your Duolingo Super subscription is straightforward once you understand the platform where you purchased it. Yafee specialises in helping subscribers navigate cancellation procedures cleanly and without dispute, and Duolingo is among the most frequently managed services.
How duolingo's subscription structure works
You purchase Duolingo Super through three independent channels: the Duolingo website, Apple's App Store (iOS devices), or Google Play Store (Android devices). Each platform manages subscriptions separately, which means your cancellation method depends entirely on where you made the original purchase. Cancelling through one platform does not affect subscriptions purchased elsewhere-this distinction is critical to avoid continued billing.
When cancellation makes practical sense
You might cancel if you have achieved your learning targets, prefer free-tier study, or wish to pause temporarily without losing your account. Duolingo's premium features accelerate progress but are not essential; many learners maintain consistent progress using the free version and activate Super only during intensive study blocks.
Your consumer rights in singapore and how they protect you
Singapore's Consumer Protection (Fair Trading) Act establishes your legal foundation when purchasing subscriptions online. You retain the right to accurate service descriptions, transparent billing practices, and protection against unfair contract terms.
Legal protections that apply to your subscription
Under the Consumer Protection (Fair Trading) Act, suppliers including Duolingo must not engage in misleading conduct or impose unfair contract terms. If Duolingo continues charging your payment method after you cancel, or fails to stop automatic renewals, you possess grounds to dispute the charge. The Consumers Association of Singapore (CASE) handles complaints when companies breach these protections. Yafee recommends maintaining proof of your cancellation-screenshots of confirmation emails, account status pages, or support responses-as evidence should a billing dispute arise.
What you can claim if Duolingo continues billing
If your account incurs charges after you cancel, you have the legal right to request a refund for unauthorised payments. Document every billing cycle and contact Duolingo support with your cancellation evidence. If Duolingo does not respond within 14 days, submit a complaint to CASE for mediation and enforcement. Yafee's experience shows that most disputes resolve rapidly once you present clear documentation of your cancellation request.
How to cancel Duolingo on iOS through the app store
Apple manages all iOS subscriptions directly through its App Store; Duolingo does not control iOS billing. You must cancel through your iPhone or iPad settings to stop future charges.
- Open Settings on your iPhone or iPad.
- Locate the grey icon with white gears on your home screen.
- Tap your name or Apple ID at the top of the Settings menu.
- This action opens your Apple ID profile and account options.
- Select Subscriptions from the menu.
- You will see a complete list of all active subscriptions linked to your Apple ID.
- Find and tap Duolingo in the subscription list.
- If Duolingo does not appear, scroll down or search using the search field.
- Tap Cancel Subscription at the bottom of the screen.
- Apple will display a confirmation prompt asking you to verify the cancellation.
- Select Confirm Cancellation to finalise the process.
- Apple sends you an immediate confirmation email; keep this for your records.
Your access to Duolingo Super continues until the end of your current billing period. You retain full premium features until that date, after which your account reverts to free-tier access.
How to cancel Duolingo on android through google play
Google Play manages all Android subscriptions independently of Duolingo. You must cancel through your Google Play account settings to prevent future charges.
- Open the Google Play Store app on your Android device.
- Tap the app icon on your home screen or locate it in your app drawer.
- Tap your profile icon in the top-right corner of the screen.
- This opens a dropdown menu with account options.
- Select Manage subscriptions from the menu.
- Google Play displays all active subscriptions attached to your account.
- Locate and tap Duolingo in the subscription list.
- If you do not see Duolingo, scroll down to find it or use the search function.
- Tap Cancel subscription at the bottom of the screen.
- Google Play shows the effective cancellation date and your final billing cycle.
- Confirm your cancellation when prompted.
- Google sends you a confirmation email immediately after the action is complete.
Your premium features remain active through the end of your current billing period. After that date, your account automatically converts to free-tier access without further action required.
How to cancel Duolingo on the website or desktop
If you purchased Duolingo Super directly through the Duolingo website (not via App Store or Google Play), you cancel through your account settings on the website itself.
- Go to duolingo.com and log into your account.
- Enter your email address and password on the login page.
- Click your profile icon or username in the top-right corner.
- A dropdown menu appears with account options.
- Select Account Settings or Settings.
- You are taken to your account dashboard.
- Navigate to the Subscriptions or Billing section.
- Look for an option labelled "Manage subscription" or "Billing details".
- Find your active Duolingo Super subscription and click Cancel.
- Duolingo may ask you to confirm your reason for cancellation; this step is optional.
- Confirm your cancellation in the final prompt.
- Duolingo sends you a confirmation email with your cancellation effective date.
Premium features continue until the end of your paid billing cycle. You can reactivate Super at any time by returning to your account settings and selecting a new plan.
Your legal position if Duolingo fails to honour your cancellation
You hold a clear legal position under Singapore's Consumer Protection (Fair Trading) Act if Duolingo continues charging after you cancel. The law requires suppliers to cease billing immediately upon your cancellation request. If Duolingo charges you after cancellation, the company has breached consumer protection standards, and you are entitled to recover the unauthorised amount.
Document your cancellation by taking screenshots of your cancellation confirmation and any confirmation emails. Keep records of every charge that appears after your cancellation date. Contact Duolingo support first with this evidence and request an immediate refund. If Duolingo does not respond or refuses within 14 days, file a complaint with CASE (Consumers Association of Singapore). Yafee recommends submitting your complaint to CASE with all supporting documentation; the organisation can enforce refunds and compel companies to comply with consumer law.
Refunds and billing timelines after cancellation
Timing differs based on your purchase platform. Apple and Google Play allow you to use premium features until the end of your current billing period; neither offers mid-cycle refunds for unused time. Duolingo's direct website purchases may have different terms-check your original payment confirmation email for refund policy details.
If you cancel within 14 days of purchasing a new annual plan, you may be eligible for a refund under consumer cooling-off rights. Some payment methods (credit cards, digital wallets) offer purchase protection-contact your payment provider if Duolingo refuses to refund an unauthorised charge after cancellation.
Charges that appear after cancellation
If your payment method is charged after your cancellation date, act immediately. Contact Duolingo support within 7 days with screenshots of your cancellation confirmation. If the company does not refund the charge within 14 days, dispute the transaction with your payment provider (your bank or credit card issuer) or file a complaint with CASE. Yafee advises maintaining all evidence-emails, screenshots, transaction records-throughout this process.
Pricing and plan comparison at a glance
| Plan type | Monthly cost (SGD) | Annual cost (SGD) | Key features |
|---|---|---|---|
| Free | $0 | $0 | Ads, daily energy limits, core lessons |
| Duolingo Super (monthly) | $13.99 | N/A | Ad-free, unlimited hearts, offline access |
| Duolingo Super (annual) | Approx $7.80/month | $93.60 | Ad-free, unlimited hearts, offline access |
| Family plan (annual) | Shared across 6 members | $139.20 | Super features for up to 6 family accounts |
Annual and family plans offer better value per month but require longer commitment. Assess your learning intensity and consistency before committing to annual billing.
What to do after you cancel your subscription
After cancellation, your account transitions smoothly to free-tier access. You retain all progress, completed lessons, and achievement badges. Your streak counter continues if you complete daily lessons, even on the free tier.
Your account after cancellation
Login to Duolingo normally and access all free features immediately. Your daily energy limit returns, and advertisements reappear-these are standard free-tier restrictions. You can reactivate Super at any time by visiting account settings and selecting a new plan; there is no penalty for cancellation or reactivation.
Reactivating super later
If you wish to return to premium learning later, you can resubscribe through the same platform where you originally purchased. Your account history, progress, and streak remain intact. There are no penalties or additional fees for reactivating after cancellation.
Common mistakes that lead to failed cancellations
Most cancellation disputes arise from misunderstanding which platform controls your billing-rest assured, knowing the correct platform makes cancellation straightforward. Yafee has helped thousands of consumers avoid these pitfalls, and awareness of common errors prevents unnecessary charges.
Cancelling on the wrong platform
If you purchased Duolingo Super through the App Store, cancelling on the website or Google Play will not stop your charges. You must cancel through the exact platform where you made the purchase. Check your email receipt or bank statement to identify the source of the charge, then follow the corresponding cancellation method.
Forgetting to confirm cancellation
Apple, Google, and Duolingo all require final confirmation of your cancellation request. Closing the app or navigating away before confirming means your cancellation has not been processed. Always wait for the confirmation message, and keep the confirmation email that follows.
Not saving proof of cancellation
Screenshot your cancellation confirmation screen immediately. If a dispute arises weeks later, your confirmation email is your only evidence that you cancelled correctly. Duolingo's support team will ask for this proof before issuing a refund.
Keeping or cancelling: when each option makes sense
| Situation | Recommended action | Reason |
|---|---|---|
| You study daily and want faster progression | Keep Super | Unlimited hearts justify the cost if you use the app consistently |
| You have completed your learning goal | Cancel | Super offers no advantage once your target language level is reached |
| You study fewer than 3 days per week | Cancel and reactivate during intensive periods | Free tier is sufficient for casual learning; activate Super when you intensify |
| Budget is tight this month | Cancel temporarily | Free-tier learning continues; reactivate when budget allows |
| You prefer the free-tier experience | Cancel | No obligation to pay; free features are complete and effective |
| You explore languages without commitment | Cancel and use free tier | Explore freely without recurring costs until you commit to a language |
Contact details and escalation if Duolingo fails to refund
If you cancel correctly but charges continue, escalate the matter to the appropriate authority. Yafee recommends following this escalation path to secure your refund.
Step one: contact Duolingo support directly
Email Duolingo support through your account settings or visit their help centre with your cancellation evidence. Provide screenshots of your cancellation confirmation and bank statements showing unauthorised charges. Request a full refund of all amounts charged after your cancellation date. Allow 14 days for a response.
Step two: dispute with your payment provider
If Duolingo does not respond, contact your bank or credit card issuer immediately. Provide your cancellation confirmation and bank statements showing the disputed charges. Most payment providers can reverse unauthorised subscription charges within 30 to 60 days.
Step three: escalate to CASE
File a complaint with the Consumers Association of Singapore (CASE) if Duolingo refuses refund and your payment provider does not act. Submit all documentation: cancellation confirmations, emails, and bank statements. CASE mediates disputes and can compel Duolingo to refund unauthorised charges.
CASE contact details:
- Website: case.org.sg
- Email: [email protected]
- Phone: 1800 6100 (toll-free)
- Address: 170 Ghim Moh Road, Singapore 270170
Yafee has helped thousands of consumers cancel subscriptions cleanly and recover unauthorised charges by following this structured approach. Your cancellation rights are strong under Singapore's Consumer Protection (Fair Trading) Act, and enforcement authorities back your position when you present clear evidence. Keep screenshots, maintain your cancellation confirmations, and escalate promptly if charges continue-you have the law on your side.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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