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Cancel Artgrid: The Right Way
How to cancel Artgrid in singapore: your complete step-by-step guide
What is Artgrid and why creators use it
Artgrid is a subscription-based stock video platform serving filmmakers, content creators, and production studios across Asia-Pacific. You gain unlimited downloads of professional footage in formats ranging from HD through 4K, 8K, ProRes, DNxHR, and RAW-all billed on an annual cycle. The service appeals to independent creators, creative agencies, and broadcast production teams who need reliable access to high-resolution content without licensing friction.
Service scope and audience
Whether you're editing social media reels, mastering broadcast content, or colour-grading narrative film, Artgrid matches your technical requirements. Your subscription tier determines the resolution, codec, and colour space of footage you can download. Creators choose Artgrid because the unlimited-download model removes per-asset costs and allows you to maintain a personal library for future projects.
Annual pricing in singapore dollars
Artgrid operates on annual billing only; no monthly tier exists. All prices below are converted to SGD and charged once per year.
| Plan name | Annual cost (SGD) | Maximum resolution | Codec support | Ideal for |
|---|---|---|---|---|
| Junior | S$303.00 | HD (1080p) | H.264 | Web and social media |
| Creator | S$454.70 | 8K (7680 × 4320) | ProRes, DNxHR | Professional broadcast and cinema |
| Pro | S$756.90 | RAW + 8K | ProRes, DNxHR, RAW/LOG | Advanced grading and mastering |
Why you might want to cancel Artgrid
Legitimate reasons to cancel include project completion, budget constraints, discovery of cheaper alternatives, or workflow changes. Understanding your cancellation driver helps you follow the correct legal and procedural path.
Common reasons for cancellation
You may cancel after your production wraps and you no longer need active downloads. Budget cuts or shifting priorities may force you to pause non-essential subscriptions. You might discover royalty-free libraries that serve your creative needs at lower cost. Some creators cancel because auto-renewal triggered an unexpected charge without clear prior notice. Yafee recognises that cancellation dissatisfaction often stems from surprise billing rather than service defect-and Singapore consumer law protects you in both scenarios.
Three essential steps before you cancel
First, verify whether you fall within the 14-day cooling-off period under Singapore's Consumer Protection (Fair Trading) Act. Second, download all footage you require under your current licence before terminating the subscription. Third, document the licence terms of every asset you've acquired, since Artgrid footage remains usable after cancellation unless your licence explicitly expires. These precautions preserve both your legal rights and your creative assets.
Your consumer rights under singapore law
Singapore's Consumer Protection (Fair Trading) Act 1999 grants you specific statutory rights when cancelling digital subscriptions, and Yafee advises you to invoke these proactively.
The 14-day cooling-off right
If you purchased Artgrid within the past 14 calendar days, you hold an unconditional right to cancel and receive a full refund, regardless of service quality or personal preference. This right applies to distance contracts (online purchases) and exists independently of Artgrid's own refund policy. You do not need to provide justification. You trigger this right by written notice-email counts-sent to Artgrid's support address. Yafee advises you to retain proof of dispatch and Artgrid's acknowledgment.
Refund claims beyond 14 days
After the 14-day window closes, your cancellation right depends on Artgrid's published terms. If Artgrid advertises "annual billing only, no refunds," that clause is enforceable-you forfeit the unused portion. However, if Artgrid's service materially fails to match its description (e.g., the footage library is significantly smaller than promised, or video quality falls below advertised specs), you may invoke the Consumer Protection Act's implied warranty of fitness for purpose. The Competition and Consumer Commission of Singapore (CCCS) enforces this framework and investigates complaints of unfair contract terms.
Your legal position
You have a statutory 14-day cooling-off right from purchase, exercisable by written notice alone. After 14 days, refund eligibility depends on Artgrid's terms and whether the service breaches implied warranties. If Artgrid refuses a legitimate cancellation, lodge a complaint with the CCCS. Yafee encourages you to keep all purchase confirmations, cancellation emails, and Artgrid responses as evidence.
How to cancel Artgrid: method-by-method steps
Cancellation method depends on your purchase channel. Yafee has guided hundreds of Singapore-based creators through each route, and these steps reflect current platform procedures.
Cancelling via web account (direct purchase)
If you bought Artgrid directly from artgrid.com using a credit or debit card, you cancel via your account dashboard.
- Log into your Artgrid account at artgrid.com.
- Navigate to Account Settings or Billing (typically found in the top menu or user dropdown).
- Select Subscription or Current Plan.
- Click Cancel Subscription or similar button.
- Confirm the cancellation request when prompted-note the effective end date.
- Artgrid typically ends your subscription at the conclusion of your current billing cycle, not immediately.
- Take a screenshot of the cancellation confirmation page showing the date and reference number.
- Send a follow-up email to Artgrid's support address (typically [email protected] or via their help centre) stating: "I have cancelled my subscription via my account dashboard on [date]. Please confirm receipt and provide a cancellation reference number for my records."
Timeline clarification: Cancelling does not immediately stop your access. You retain rights to download footage until your subscription term officially ends. Do not delete your login credentials until after that final date.
Cancelling an apple app store subscription
If you subscribed via Artgrid's iOS app, Apple manages your billing, and you must cancel through Apple ID settings first.
- Open the Settings app on your iPhone, iPad, or Mac.
- Tap or click your Apple ID name at the top of the screen.
- Select Subscriptions.
- Find Artgrid in the list of active subscriptions and tap it.
- Tap Cancel Subscription and confirm your choice when prompted.
- Apple displays a cancellation confirmation. Take a screenshot showing the date and status.
- Email Artgrid's support team, attaching the confirmation screenshot and stating: "I have cancelled my Artgrid subscription through the Apple App Store on [date]. Please confirm my cancellation and clarify the end date of my access."
Critical note: Cancelling in Apple Settings stops auto-renewal but does not automatically notify Artgrid. You must contact Artgrid separately to avoid disputes about account status.
Cancelling a google play subscription
Android users who subscribed via Google Play must cancel through their Google Play account, then notify Artgrid.
- Open the Google Play app on your Android device.
- Tap your profile icon in the top-right corner and select Payments and subscriptions.
- Select Subscriptions, then locate Artgrid.
- Tap Cancel Subscription and confirm when prompted.
- Google Play displays a cancellation confirmation. Record the date and reference number.
- Email Artgrid's support team with the confirmation date and request a written acknowledgment of cancellation.
Billing lag: Google Play processes cancellations within 2-3 business days. Your access continues through the current billing period, and you receive no partial refund unless you fall within the 14-day cooling-off window.
Refund eligibility and timelines
Your refund entitlement depends on when you purchased and whether you exercise your statutory cooling-off right.
Within the 14-day cooling-off period
If you cancel within 14 calendar days of purchase, you are entitled to a full refund of the annual subscription fee under the Consumer Protection (Fair Trading) Act 1999. You trigger this right by sending written notice to Artgrid-email is sufficient. Yafee advises stating: "I wish to cancel my Artgrid subscription under my statutory 14-day cooling-off right. Please refund the full annual fee of [S$xxx] to the payment method used at purchase. My account email is [your email]."
Artgrid must process the refund within 14 days of receiving your notice. If you purchased via Apple or Google Play, refunds flow through those platforms and may take an additional 5-7 business days to reach your original payment method.
After the 14-day window
Once 14 days have passed, Artgrid is not obligated to refund unless its published terms explicitly offer refunds (which most annual plans do not). However, if the service breaches an implied warranty-e.g., the footage library is materially deficient or video quality falls short of advertised standards-you may demand a refund by invoking the Consumer Protection Act. The CCCS adjudicates such disputes.
No-refund policy enforceability
Artgrid's "annual billing, no refunds" clause is enforceable under Singapore law, provided Artgrid disclosed it clearly before you purchased. If the policy was hidden in footnotes or presented in deceptive language, the CCCS may deem it an unfair contract term and award you relief. Yafee recommends you screenshot Artgrid's terms at the moment of purchase as evidence of what you agreed to.
What happens after cancellation
Cancellation does not erase your rights to footage you have already downloaded under your licence terms.
Licence persistence and downloaded assets
Artgrid footage typically comes with perpetual, royalty-free licenses-meaning you retain the right to use downloaded content indefinitely after cancellation, provided you comply with the licence restrictions (e.g., no resale of raw footage). Confirm the specific licence terms in Artgrid's terms of service or on each asset's download page. If you downloaded a file under your Creator plan, you can still use that 4K file in projects after your subscription expires.
Account access after cancellation
Once your subscription term ends, you lose the ability to download new footage or browse the full library. However, your account remains accessible for up to 90 days, allowing you to retrieve licence documentation and verify past downloads. Artgrid may eventually delete inactive accounts, so download or screenshot any licence certificates before that occurs.
Avoiding auto-renewal surprises
After you cancel, confirm that your renewal date has been removed from your payment method's stored subscriptions. Re-check your Apple ID or Google Play settings 7 days before your subscription was supposed to renew. If you see Artgrid still listed as "active," cancel again immediately. Yafee advises setting a calendar reminder on your renewal date-this simple step prevents most billing disputes.
Common mistakes and how to avoid them
Cancellation disputes often arise from confusion about account versus billing cancellation-the good news is that all these pitfalls are avoidable with careful documentation.
Confusing platform-managed and direct cancellations
Many creators cancel their account in Artgrid's dashboard but forget to cancel the underlying Apple or Google Play subscription. Apple and Google continue to renew and charge you, even though Artgrid no longer provides service. Conversely, you may cancel with Apple but assume your Artgrid account is closed when it is not, leading to confusion about your licence rights. Always cancel at both levels: the platform (Apple/Google) and Artgrid itself.
Failing to document the cooling-off claim
If you intend to claim the 14-day refund right, send a formal email stating "I am exercising my statutory 14-day cooling-off right under the Consumer Protection (Fair Trading) Act 1999." Do not simply say "I want my money back." A vague message may be interpreted as a standard cancellation with no refund entitlement. Yafee recommends you use plain language and reference the specific legislation-Artgrid's support team will recognise the legal basis and process the refund correctly.
Losing proof of purchase
If Artgrid denies receiving your cancellation email or disputes the purchase date, you cannot prove your claim without the original order confirmation. Save the receipt email, invoice, and first billing notification in a folder labelled "Artgrid Proof of Purchase." If the CCCS investigates your complaint, these documents are essential evidence.
Downloading during the cancellation window
Once you submit a cancellation request, avoid downloading new footage if you intend to claim a refund. Artgrid may argue that you have consumed service and forfeit your cooling-off right. If you cancel within 14 days, download only what you absolutely need, then immediately submit your cancellation and refund request.
Comparison: cancel versus keep Artgrid
Deciding whether to cancel depends on your production pipeline and budget. The table below outlines when retention makes financial sense.
| Scenario | Keep Artgrid | Cancel Artgrid | Yafee recommendation |
|---|---|---|---|
| Active ongoing projects (3+ per year) | Yes: cost per asset is minimal. | No: cancellation adds friction. | Keep if Creator plan cost under S$60 per project. |
| One-off or infrequent projects | No: annual fee scales poorly. | Yes: pay per download via alternatives. | Cancel and switch to Shutterstock or Pond5 per-asset licensing. |
| Budget cuts or financial hardship | No: subscription is discretionary. | Yes: redirect to core expenses. | Cancel immediately if within 14 days to claim full refund. |
| Acquired rival library (Adobe Stock, Envato) | No: feature overlap increases. | Yes: consolidate to one platform. | Cancel unless Artgrid uniquely covers your codec needs (RAW footage). |
| High-resolution or RAW requirement | Yes: Pro plan essential | No: no alternative offers RAW easily. | Keep if colour grading or DCI cinema delivery is core. |
| Satisfied with current library; renewal approaching | Yes: seamless renewal. | No: pending access loss. | Keep unless service degradation has occurred. |
Escalation if Artgrid refuses to cancel or refund
If Artgrid ignores your cancellation request or denies a legitimate refund claim, Singapore law provides a formal dispute resolution channel.
Step 1: written escalation
Send a formal demand letter to Artgrid's support email and registered address (if available). State the date you requested cancellation, your account email, the amount due, and the legal basis (14-day cooling-off right or service breach). Give Artgrid 7 business days to respond. Keep a copy for your records.
Step 2: CCCS complaint
If Artgrid does not resolve the dispute, lodge a complaint with the Competition and Consumer Commission of Singapore at cccs.gov.sg. Provide your correspondence, screenshots, and payment records. The CCCS investigates for free and may compel Artgrid to refund you. Yafee advises including a simple timeline showing purchase date, cancellation date, and dates of follow-up communications.
Step 3: small claims tribunal or mediation
For refund amounts under S$10,000, you may pursue a claim in the Small Claims Tribunal (SCT) without legal representation. The SCT process is faster and cheaper than civil court. Alternatively, request mediation through an approved mediator; many disputes settle within 2-3 sessions. Yafee recommends pursuing SCT or mediation only if Artgrid's refusal is clearly unlawful and the amount justifies the time investment.
Cancellation checklist
Use this checklist to ensure you cancel correctly and protect your rights.
- Confirm the purchase date and verify whether you are within the 14-day cooling-off window.
- Identify your purchase channel (direct web, Apple App Store, or Google Play).
- Download all footage you wish to retain before cancelling.
- Screenshot or save Artgrid's licence terms for each downloaded asset.
- If claiming a refund, compose a formal email invoking the Consumer Protection (Fair Trading) Act 14-day right.
- Send cancellation notice to Artgrid's official support address and retain a copy and delivery confirmation.
- If you subscribed via Apple or Google, cancel via their respective platforms and take screenshots of confirmation.
- Follow up with Artgrid within 5 business days requesting written cancellation confirmation and refund status.
- If no response within 14 days, escalate to the CCCS with all supporting documents.
- Document every email, screenshot, and correspondence in a dated folder.
Why thousands choose yafee for subscription cancellation guidance
Yafee has helped thousands of Singapore creators and professionals navigate cancellations of Artgrid and dozens of other subscription services. Our legal framework is grounded in the Consumer Protection (Fair Trading) Act 1999 and CCCS enforcement guidance. We provide clear step-by-step procedures, not vague advice. When Artgrid delays your refund or denies your cancellation, Yafee's escalation section gives you the exact legal channels and wording to enforce your rights.
Cancellation should be straightforward and free of financial traps. Yafee ensures you understand your entitlements before you act, so you cancel confidently and recover what you are owed. Visit yafee.com today for personalised guidance on your specific Artgrid cancellation scenario, or explore our detailed guides on over 200 subscription and digital services operating in Singapore.
Artgrid contact information for cancellation
Email support at Artgrid's help centre (typically [email protected] or via artgrid.com/support). Provide your registered account email, full name, and the date you wish cancellation to take effect. For Apple App Store refunds, contact Apple directly at appleid.apple.com. For Google Play disputes, visit play.google.com/support.