Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Arlo, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.36 for 48h, then $73.99 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Arlo in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Arlo
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Arlo subscription with zero hassle
1
Fill in the form
Give us your details and those of your Arlo subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Arlo. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Arlo refuses your cancellation.
Frequently asked questions
Cancel Arlo: The Right Way to Protect Your Data
How to cancel your Arlo subscription in singapore: the complete guide
Understanding Arlo and why you might want to cancel
Arlo delivers cloud-connected home security through video cameras, base stations and subscription plans that enable cloud recording, intelligent detection and advanced security features. If you are no longer using Arlo or have switched to another system, cancelling your subscription protects your wallet and ensures your data is no longer stored on their servers. At Yafee (yafee.com), we guide you through every step so you understand your rights and avoid hidden charges.
How Arlo works in singapore
Arlo Secure subscriptions give you cloud video history, smart detection (person, vehicle, package and animal recognition) and support for higher-resolution streams across your cameras. You can also subscribe to Arlo Mobile, a prepaid plan for portable Arlo Go cameras. Most Singaporean users access their subscriptions through the web portal at my.arlo.com or directly via the Arlo Secure app on their phone or tablet.
Common reasons to cancel Arlo
You might cancel because you have moved home, upgraded to a competitor's system, want to pause your smart home investment, or simply no longer need video monitoring. Whatever your reason, cancelling should be straightforward and transparent. Yafee recognises that understanding Arlo's refund policy before you cancel is essential, because the company enforces strict non-refundable terms.
Your consumer rights when cancelling Arlo in singapore
Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase goods and services, including digital subscriptions.
What the law protects
The Consumer Protection (Fair Trading) Act requires that services be delivered with reasonable care and skill. If Arlo fails to provide the service as advertised or breaches these standards, you have grounds to dispute their refund policy even if their terms claim "non-refundable". Furthermore, if Arlo uses unfair contract terms-for example, preventing cancellation without unreasonable barriers-the Competition and Consumer Commission of Singapore (CCCS) may intervene on your behalf.
When you can push back on "non-refundable"
Arlo's terms state that subscription fees are non-refundable. However, this clause does not override consumer law if the service fails, you are misled, or cancellation is made deliberately difficult. If Arlo's system is down and you cannot cancel, or if they prevent you from accessing your account, the "non-refundable" clause becomes unenforceable. Yafee recommends documenting every attempt to cancel so you have evidence if you need to escalate to the CCCS.
Your legal position
Under the Consumer Protection (Fair Trading) Act, you have the right to demand cancellation free from obstruction. If Arlo blocks your access or fails to process your cancellation request within a reasonable timeframe, you may lodge a complaint with the CCCS. The burden then shifts to Arlo to prove the delay was justified.
Arlo subscription plans and pricing in singapore
Understanding your plan type and cost helps you decide whether cancellation is the right move and informs your cancellation strategy.
Current Arlo secure plans
| Plan | Monthly cost (SGD) | Billing cycle | Best for |
|---|---|---|---|
| Basic single camera (annual) | S$6.67 per month | Paid annually | One camera, budget conscious |
| Basic unlimited cameras (annual) | S$10.83 per month | Paid annually | Multiple cameras, basic features |
| Plus unlimited cameras (annual) | S$15.00 per month | Paid annually | Advanced detection and longer history |
| Basic single (monthly) | S$9.99 per month | Month to month | One camera, flexibility over savings |
| Basic unlimited (monthly) | S$14.98 per month | Month to month | Multiple cameras, flexible billing |
| Plus (monthly) | S$19.99 per month | Month to month | Premium features, no long-term commitment |
Why your plan type matters for cancellation
If you subscribe to an annual plan, you pay upfront for twelve months. Arlo does not offer pro-rata refunds if you cancel mid-year, even though the Consumer Protection (Fair Trading) Act permits you to challenge this in certain circumstances. If you subscribe month to month, you can cancel at the end of any billing cycle with no penalty. Yafee advises checking your billing cycle date before you cancel, because cancelling on the wrong day may lock you in for another month.
How to cancel your Arlo subscription via my.arlo.com
The primary and most direct method to cancel Arlo is through your online account dashboard on my.arlo.com, where you manage your subscription settings.
Step 1: log in to your Arlo account
- Open your web browser and navigate to my.arlo.com.
- Enter your email address and password in the login fields.
- Complete any two-factor authentication if Arlo prompts you.
- You will land on your account dashboard, which displays your cameras and subscription status.
Step 2: navigate to your subscription settings
- Look for the menu icon (three horizontal lines) in the top left or top right corner of the dashboard.
- Select "Subscription" or "Billing" from the menu options.
- You will see a page listing your active subscription plans and their renewal dates.
- Identify the plan you want to cancel and note its next billing date.
Step 3: initiate the cancellation
- Click on the subscription plan you wish to cancel.
- Look for a "Cancel subscription" button or "Manage plan" link.
- Arlo may prompt you with a retention offer or discount to keep your subscription active. You can decline this and proceed.
- Select your reason for cancellation from the dropdown menu (this data helps Arlo understand user needs but does not affect your cancellation).
Step 4: confirm your cancellation request
- Arlo will display a confirmation screen summarising your cancellation.
- Verify the subscription plan, your current billing date and the effective cancellation date.
- Click "Confirm cancellation" or "Yes, cancel my subscription".
- You will receive an email confirmation at the address linked to your Arlo account within minutes.
Step 5: save your cancellation proof
- Screenshot or print the confirmation screen from my.arlo.com.
- Save the email confirmation from Arlo in a dedicated folder.
- Note the date and time of cancellation in case you need to dispute any future charges.
How to cancel Arlo via the mobile app
If you prefer to cancel on your phone or tablet, the Arlo Secure app and Arlo app both allow subscription management.
Steps for iOS or android
- Open the Arlo Secure app or Arlo app on your device.
- Tap the menu icon (three horizontal lines) at the bottom or top of the screen.
- Navigate to "Settings" and then "Subscription".
- Select the plan you want to cancel.
- Tap "Cancel subscription" and follow the on-screen prompts.
- Confirm your cancellation request at the final prompt.
- Take a screenshot of the confirmation screen and save the email receipt.
Important note on app cancellations
Cancellation via the app follows the same process as the web portal. However, Yafee recommends using my.arlo.com if you encounter any technical issues on mobile, because the web interface often provides clearer confirmation messages and makes it easier to document your cancellation for dispute purposes.
Understanding arlo's refund policy and what you can recover
Arlo's published terms state that all subscription fees are non-refundable, but this policy does not apply uniformly across all cancellation scenarios.
What Arlo will not refund
If you cancel your subscription manually through my.arlo.com or the app after your billing cycle begins, Arlo treats the full month or year as non-refundable. This applies even if you cancel on day two of a monthly billing cycle. Consequently, you lose access to any unused portion of your prepaid subscription.
What Arlo may refund under consumer law
Under the Consumer Protection (Fair Trading) Act, you have grounds to request a refund or credit if:
- Arlo's service failed to work as advertised during your billing period.
- You cancelled within a cooling-off period if Arlo was purchased as part of a larger contract (for example, with a camera bundle).
- Arlo's cancellation process was deliberately obstructed or their system prevented you from cancelling on time.
- You were misled about the refund policy at the point of purchase.
If any of these apply to you, document your evidence and escalate to the CCCS. Yafee emphasises that Arlo's "non-refundable" clause is not absolute-it can be overridden by consumer protection law.
How to request a refund or credit
- Gather all evidence: your cancellation confirmation, billing statements, screenshots of service outages and any misleading marketing materials.
- Write a concise email to Arlo's support team (via my.arlo.com support page) explaining why you believe you deserve a refund under consumer law.
- Cite the specific Consumer Protection (Fair Trading) Act provision that supports your claim.
- Give Arlo 14 days to respond in writing.
- If Arlo refuses or does not respond, lodge a complaint with the CCCS via their online portal at www.cccs.gov.sg.
Timeline: when your cancellation takes effect
The timing of your cancellation matters because it determines when your access ends and when you stop being charged.
How cancellation dates work
When you cancel via my.arlo.com or the app, Arlo processes your request immediately. However, your actual subscription does not end until the end of your current billing cycle. For example, if you pay monthly on the 15th and cancel on the 20th, your subscription remains active until the end of that month. On the 1st of the next month, you will no longer be charged and your access will terminate.
Cancelling before your renewal date
Yafee advises you to cancel at least three days before your next billing date. This buffer gives Arlo time to process your request and prevents accidental renewal charges. If Arlo charges you after you have cancelled, contact their support team immediately with proof of cancellation and request a reversal.
Common mistakes to avoid when cancelling Arlo
Cancelling a subscription is simple, but a few missteps can lead to unwanted charges or lost evidence.
Mistake 1: assuming cancellation means deletion
Cancelling your subscription does not automatically delete your account or recorded video footage. Your Arlo account remains active, and your stored videos may remain on Arlo's servers for a limited time depending on your subscription tier. If you want your data deleted, you must submit a separate data deletion request through your account settings after cancellation.
Mistake 2: not checking your email for confirmation
After you cancel, Arlo sends a confirmation email. If you do not receive it within five minutes, check your spam or junk folder. If the email never arrives, your cancellation may not have been processed. Log back into my.arlo.com to verify your subscription status and repeat the cancellation steps if needed.
Mistake 3: cancelling without documenting the request
Screenshots and email confirmations are your proof of cancellation. Without them, you cannot dispute erroneous charges or escalate to the CCCS. Yafee strongly recommends saving these documents in a folder on your computer or cloud drive for at least six months.
Mistake 4: ignoring unexpected charges after cancellation
Occasionally, Arlo's system continues to charge users for one or two billing cycles after cancellation. Do not ignore these charges. Contact Arlo support immediately with your cancellation confirmation and demand a reversal. If Arlo refuses, escalate to the CCCS, which has the power to force a refund.
Mistake 5: attempting to cancel via non-official channels
Do not attempt to cancel by emailing a generic support address, messaging Arlo on social media, or calling a third-party reseller. These routes create delays and weak documentation. Always cancel directly through my.arlo.com or the official Arlo app to ensure your request is logged in their system.
What happens after you cancel Arlo
Cancellation marks the end of your subscription, but several actions follow that you need to understand.
Your access to cameras and recordings
Once your subscription ends, you can no longer view live footage from your Arlo cameras or access your cloud video history. The cameras themselves will continue to operate locally (if they support local storage) but will not record to the cloud. You will retain access to download any remaining recordings before Arlo deletes them from their servers.
Data deletion and privacy
Arlo retains your account data and video history for a period after cancellation. If you want all your personal data deleted immediately, submit a data deletion request via your account settings or by contacting Arlo support. Under Singapore's Personal Data Protection Act (PDPA), Arlo must respond to deletion requests within 30 days.
Re-subscribing to Arlo
You can re-subscribe to Arlo at any time after cancellation. Your cameras will reconnect to the cloud once you activate a new subscription plan. However, any deleted video history cannot be recovered, so ensure you have downloaded any important footage before Arlo's retention period expires.
Comparison: Arlo vs. alternative home security services
If you are cancelling Arlo because you want to switch to another provider, Yafee has compiled a quick comparison of popular alternatives available in Singapore.
| Service | Monthly cost (SGD) | Cloud storage | Smart detection | Contract |
|---|---|---|---|---|
| Arlo Secure Plus | S$19.99 | Unlimited | Yes (person, vehicle, package, animal) | Cancel anytime |
| Wyze Cam Plus | SGD 4.99 | 14 days | Yes (person, pet, vehicle) | Cancel anytime |
| Eufy Secure by Anker | From SGD 6.99 | 30 days | Yes (person, vehicle, pet) | Cancel anytime |
| Google Nest Aware | From SGD 19.99 | Unlimited | Yes (person, pet, vehicle, package) | Cancel anytime |
| TP-Link Kasa Cam | From SGD 5.99 | 30 days | Yes (person, vehicle) | Cancel anytime |
| Ring Protect Plus | From SGD 15.99 | 60 days | Yes (person, vehicle, package) | Cancel anytime |
Why you might choose an alternative
Arlo's annual plans lock you in for twelve months with no pro-rata refunds, whereas many competitors offer flexible month-to-month billing. Wyze and Eufy offer significantly lower monthly costs but with shorter cloud storage windows. Google Nest Aware provides unlimited storage at a comparable price to Arlo Plus but integrates deeply with Google Home. Ring Protect Plus is priced between budget and premium options and offers a 60-day recording window, longer than Arlo's standard 30-day tier. Yafee recommends comparing the storage retention period against your needs before switching, because a cheaper service is not cost-effective if you cannot access your recordings when you need them.
How to contact Arlo support if cancellation fails
If you are unable to cancel through my.arlo.com or the app, or if Arlo continues to charge you after cancellation, you have multiple escalation routes.
Arlo customer support contact methods
Visit the Arlo support page at support.arlo.com and select your region (Singapore). You will find options to submit a support ticket, live chat during business hours and access to their FAQ. For billing or subscription issues, select "Billing and Subscriptions" as your issue category. Provide your full cancellation confirmation, account email and the dates you attempted to cancel. Arlo aims to respond within 48 hours.
Escalation to the competition and consumer commission of singapore
If Arlo does not respond to your cancellation request within 14 days, or if they refuse to stop charging you, you have the right to lodge a complaint with the CCCS. Visit www.cccs.gov.sg and click "File a complaint". You will need to provide your account details, cancellation proof, billing statements and a description of the issue. The CCCS investigates complaints at no cost to you and can compel Arlo to refund erroneous charges or enforce cancellation. This process typically takes 4 to 8 weeks.
Checklist: before and after you cancel Arlo
Use this checklist to ensure you cancel correctly and protect yourself from hidden charges or data loss.
| Action | Before cancellation | After cancellation |
|---|---|---|
| Check billing date | Note your next renewal date | Verify no charge on renewal date |
| Download recordings | Export any videos you need to keep | N/A |
| Document cancellation | Take screenshots before cancelling | Save email confirmation |
| Check account settings | Verify subscription plan type (annual or monthly) | Confirm subscription status shows "cancelled" |
| Monitor charges | N/A | Check credit card for unexpected Arlo charges |
| Request data deletion | N/A | Submit PDPA data deletion request if needed |
Your next steps: cancel Arlo confidently with yafee
Cancelling Arlo is straightforward when you follow these steps and understand your consumer rights. The Consumer Protection (Fair Trading) Act gives you leverage if Arlo blocks your cancellation or refuses to honour your request. Yafee has helped thousands of consumers cancel subscriptions without surprises, unnecessary charges or lost data. Log into my.arlo.com or open the Arlo app now, navigate to your subscription settings and initiate your cancellation request. Save your confirmation email, monitor your account for the next 30 days and escalate to the CCCS if any unexpected charges appear. Yafee remains your trusted guide through every cancellation, ensuring you understand your legal position and take control of your subscriptions.
For further information about your consumer rights in Singapore, visit the CCCS website at www.cccs.gov.sg or call their hotline at 6100 2800. Yafee (yafee.com) is committed to empowering you with clear, actionable cancellation guidance grounded in consumer law.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Arlo?
Join over 30,000 users who already trust us.