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Frequently asked questions
Cancel Tapscanner: Step-by-Step Guide
How to cancel Tapscanner and stop recurring charges in canada
What Tapscanner is and why you're cancelling
Tapscanner is a document-scanning application available on iOS, Android, and the web. It converts physical papers, photographs, and receipts into digital PDFs with searchable text. The app offers a free tier with limited scans and watermarks, but premium subscriptions unlock unlimited scanning, professional filters, HD output, and ad-free operation. Monthly and annual billing options are available across multiple platforms, and your cancellation pathway depends entirely on where you purchased your subscription.
If Tapscanner no longer meets your needs or you've found a better alternative, you hold specific consumer rights under Canadian law. Yafee specializes in helping Canadian consumers cancel unwanted subscriptions with precision and confidence. This guide breaks down your exact cancellation options, the consumer protection framework that backs your decision, and what to do if Tapscanner or its payment processors resist your request.
Where your Tapscanner payment is processed
Tapscanner uses three separate payment processors depending on your purchase channel. Understanding this matters because each processor has its own cancellation pathway. If you bought through the web, Paddle processes your billing. If you subscribed via Apple App Store, Apple manages your payment and renewal. If you used Google Play, Google handles your subscription. Yafee recommends identifying your purchase source first, as this determines which steps you follow.
Why you might cancel Tapscanner
Common reasons Canadians cancel Tapscanner include switching to competing apps like Adobe Scan or Microsoft Lens, finding the subscription cost unjustified for occasional use, discovering free alternatives that meet their needs, or simply forgetting about recurring charges. Regardless of your reason, you have the legal right to cancel at any time, and Canadian consumer law requires Tapscanner and its payment processors to honor your request promptly.
Tapscanner subscription plans and current pricing
Review the active pricing tiers below to identify which plan you're currently paying for and confirm the billing cycle.
| Plan name | Price (CAD) | Billing cycle | Features included |
|---|---|---|---|
| Unlimited access (App Store) | $7.49 to $9.99 | Monthly or annual | Unlimited scans, basic filters, ad-free |
| PDF Scanner Pro (annual) | $89.99 | Annual renewal | All features, HD output, pro filters, priority support |
| Scan to PDF Pro (monthly) | $17.49 | Monthly renewal | Advanced scanning, batch processing, cloud sync |
| Unlimited access (Google Play) | $5.99 to $8.99 | Monthly or annual | Unlimited scans, basic filters, ad-free |
| Lifetime access (one-time) | $79.99 | One-time purchase | Permanent access, no renewal required |
| Free plan | Free | No renewal | Limited scans, watermarks, ads |
If you own a lifetime licence, you do not need to cancel because one-time purchases do not renew automatically. If you are enrolled in a monthly or annual subscription, follow the platform-specific steps below to prevent future charges.
How to cancel Tapscanner on your platform
Your cancellation steps vary based on whether you purchased your subscription through Paddle (web), Apple App Store, or Google Play. Follow the exact procedure for your platform to ensure your cancellation takes effect before your next billing date.
Cancel a Tapscanner subscription purchased through paddle on the web
If you subscribed directly through Tapscanner's website or official web portal, your payment was processed by Paddle, a third-party billing platform. Paddle holds the authority to process your cancellation request.
- Open your web browser and navigate to paddle.com/support or sign into your Paddle account at paddle.com.
- If you do not have a Paddle account, use the email address associated with your Tapscanner subscription to log in or create one.
- Locate the subscriptions or billing section within your Paddle account dashboard.
- Look for a "Subscriptions," "Active Plans," or "Manage Subscriptions" heading.
- Find Tapscanner in your active subscription list.
- Paddle displays the subscription name, next billing date, and amount due.
- Select the option to cancel, pause, or end the subscription.
- Paddle may ask you to confirm your reason for cancellation or offer you a discount to stay; decline these offers if you want to proceed.
- Confirm your cancellation request when Paddle displays a final confirmation screen.
- Do not navigate away until the page shows a confirmation message or status update.
- Capture a screenshot or photograph of the confirmation page showing the cancellation was successful.
- Note the date, time, and confirmation reference number if Paddle provides one.
- Check your email within 24 hours for a formal cancellation confirmation from Paddle.
- Save this email in a dedicated folder for your records.
Pro tip: Paddle may ask you to confirm your cancellation by responding to an email or clicking a link. Do not ignore this step; completing it ensures your subscription ends on the date you expect.
Cancel Tapscanner through apple app store
If you purchased your Tapscanner subscription using your Apple ID on an iPhone, iPad, or Mac, Apple manages your billing directly. You must cancel through Apple's App Store settings, not through Tapscanner itself.
- Open the Apple App Store app on your iPhone, iPad, or Mac.
- On iPhone or iPad: tap the profile icon in the bottom right corner.
- On Mac: click on your profile picture in the top right corner of the App Store window.
- Tap or click "Subscriptions" from the menu that appears.
- All your active Apple subscriptions appear on this screen, organized by app name.
- Locate Tapscanner in the subscription list.
- Apple displays your plan name, renewal date, and subscription cost.
- Tap or click on the Tapscanner subscription.
- This opens the subscription details page.
- Select "Edit subscription" or "Manage" (wording varies by device and iOS version).
- Look for a red "Cancel subscription" button near the bottom of this screen.
- Tap "Cancel subscription" and confirm your choice when prompted.
- Apple may display retention offers or ask why you are cancelling; continue to the cancellation confirmation.
- Take a screenshot showing the cancellation was successful.
- Apple displays a message confirming your subscription will end on your next renewal date.
- Verify you receive a cancellation confirmation email from Apple within 1 business day.
- This email confirms the date your access will terminate.
Important: Cancelling on Apple App Store does not immediately remove Tapscanner from your device; you retain access until your current billing cycle ends.
Cancel Tapscanner through google play
If you subscribed to Tapscanner using your Google Account on an Android device, Google Play administers your subscription. Cancel through the Play Store app or your Google Play account settings.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select "Manage my subscriptions" from the menu.
- All active subscriptions associated with your Google Account appear here.
- Find Tapscanner in the list and tap on it.
- Google displays your current plan, renewal date, and cost.
- Tap "Cancel subscription."
- A confirmation screen appears asking if you want to proceed.
- Confirm your cancellation by tapping "Yes, cancel" or the equivalent button.
- Google may display retention offers; ignore these and proceed to cancel.
- Capture a screenshot showing the cancellation succeeded.
- Google displays a message confirming your subscription ends on your next billing date.
- Look for a cancellation confirmation email from Google Play within 24 hours.
- File this email with your records as proof of cancellation.
Note: Google Play cancellations are effective immediately in your account, but you retain service access until your paid period expires.
Your consumer rights under canadian law
Yafee grounds all advice in the legal framework protecting Canadian consumers. Your cancellation rights derive from federal and provincial consumer protection legislation.
Federal protection under the consumer protection act
The federal Consumer Protection Act (part of the Competition Act) establishes your right to cancel subscription services without penalty. Under this Act, businesses including Tapscanner and its payment processors must honor cancellation requests made by the consumer within a reasonable timeframe. Furthermore, businesses cannot impose automatic renewal charges without your explicit, informed consent and cannot make cancellation unreasonably difficult.
Your legal position: If Tapscanner or its payment processor (Paddle, Apple, or Google) refuses to cancel your subscription or continues charging you after a valid cancellation request, you have grounds to file a complaint with the Competition Bureau, Canada's federal enforcement authority. You may also pursue a chargeback through your credit card issuer or dispute with your payment method provider.
Provincial consumer protection legislation
Every Canadian province includes consumer protection statutes that reinforce your right to cancel subscriptions. Ontario's Consumer Protection Act, British Columbia's Business Practices and Consumer Protection Act, and equivalent legislation in all provinces require companies to honor cancellation requests promptly. These laws also mandate that companies disclose cancellation procedures clearly before you purchase a subscription.
Dispute resolution if cancellation is refused
If you cancel but Tapscanner or its payment processor continues billing you, follow these escalation steps. First, request a refund directly from the processor (Paddle, Apple, or Google) and provide your cancellation confirmation. Second, if the refund is denied, file a formal complaint with your provincial consumer protection office. Third, contact your credit card company or payment provider and request a chargeback. Yafee advises documenting every communication, including screenshots, timestamps, and email confirmations, as these form your evidence if escalation becomes necessary.
Refund eligibility and timeline after cancellation
Your refund depends on when you cancelled relative to your next billing date and which payment processor you used.
Refund eligibility by platform
Paddle (web purchases): Paddle typically permits refunds within 30 days of purchase if you contact support and provide your subscription ID. If you cancelled before your next renewal date, request a refund for the prorated amount you did not use. Paddle processes refunds within 5 to 10 business days.
Apple App Store: Apple allows refund requests within 14 days of purchase. To request a refund, open the App Store, navigate to your purchase history, find the Tapscanner charge, and select "Report a Problem." Select the reason (e.g., "I didn't intend to purchase") and submit. Apple typically resolves refund requests within 2 to 5 business days.
Google Play: Google permits refunds within 48 hours of purchase for most subscriptions. Beyond this window, refunds are at Google's discretion. To request a refund, visit your Google Play account, find the Tapscanner charge, and select "Request a refund." Provide your reason and submit. Google processes most refund requests within 2 to 3 business days.
Timeline expectations
After you cancel your subscription, access terminates on your next renewal date, not immediately. For example, if you cancel on March 15 and your renewal date is March 31, you retain full access until March 31. On April 1, Tapscanner either blocks your access or reverts you to the free plan. You do not receive a refund for the unused portion of your current billing cycle unless you cancel within the processor's refund window (typically 14 to 30 days from purchase).
Common mistakes to avoid when cancelling
Cancelling a subscription is straightforward when you know where to look; most complications arise from skipping confirmation steps. Do not assume cancellation is complete until you receive written confirmation from your payment processor. Hundreds of Canadian consumers report continuing charges after they believed they had cancelled, often because they missed an email confirmation or skipped a final confirmation step. Here are the most frequent errors:
Unconfirmed cancellation requests
Submitting a cancellation request is not the same as completing one. Paddle, Apple, and Google all send confirmation emails; if you do not receive these within 24 hours, your cancellation may not have gone through. Always screenshot the cancellation screen before leaving the app or website, then verify the confirmation email arrives.
Cancelling through the wrong platform
The single most common mistake is attempting to cancel through Tapscanner's app or website when your subscription was purchased through Apple or Google. Tapscanner cannot cancel subscriptions billed through third parties; you must cancel directly with Apple or Google. If you contact Tapscanner support asking to cancel, they will direct you back to the processor, wasting time.
Missing the refund window
Refund eligibility expires quickly. Paddle allows 30 days, Apple 14 days, and Google 48 hours from the purchase date. After these windows close, you typically cannot recover charges for the current billing cycle, even if you cancel immediately. Submit refund requests as soon as you decide to cancel, not weeks later.
Not documenting cancellation
Screenshots and saved emails are your proof of cancellation if a dispute arises. Without documentation, a payment processor or credit card company cannot verify you actually requested cancellation. Before closing the cancellation screen, capture a photo or screenshot showing the confirmation message and date.
What to do after you cancel Tapscanner
Your cancellation is complete once you receive confirmation from your payment processor; however, several follow-up actions protect your account and verify the cancellation took effect.
Verify the cancellation was processed
One week before your next renewal date, log back into Paddle, Apple App Store, or Google Play (depending on your platform) and confirm that Tapscanner no longer appears in your active subscriptions list. If it still shows as active, contact support immediately and provide your cancellation confirmation reference number.
Monitor your payment method
Check your credit card or bank statement on the date your renewal was scheduled. If you see a Tapscanner charge despite cancelling, contact your payment processor immediately and reference your cancellation confirmation. Most payment processors reverse erroneous charges within 3 to 5 business days.
Remove Tapscanner from your devices (optional)
If you no longer use Tapscanner, uninstall it from your devices to free up storage and avoid accidentally using premium features you no longer subscribe to. On iPhone, press and hold the Tapscanner icon and select "Remove App." On Android, press and hold Tapscanner, then tap "Uninstall."
Document everything for tax or business purposes
If you used Tapscanner for business or claimed it as a deductible expense, retain your cancellation confirmation and final invoice for tax records. Canada Revenue Agency may request proof that you ended subscriptions or business services for audit or expense-verification purposes.
Contact information for escalation
If Tapscanner or your payment processor refuses to cancel or reverses your cancellation, escalate through the appropriate channels.
Complaint escalation by platform
| Processor | First contact | Escalation authority | Timeline |
|---|---|---|---|
| Paddle | paddle.com/support (live chat or email) | Competition Bureau (federal) | 5-10 business days |
| Apple App Store | reportaproblem.apple.com (account and billing) | Competition Bureau (federal) | 2-5 business days |
| Google Play | support.google.com/googleplay (help center) | Competition Bureau (federal) | 2-3 business days |
| Provincial authority | Your province's consumer protection office (Ontario: ServiceOntario) | Enforcement and fines | 10-30 business days |
| Payment dispute | Your credit card issuer or bank | Chargeback or dispute reversal | 15-30 business days |
| Federal authority | competition.gc.ca/complaint | Competition Bureau investigation | 30+ days |
Filing a competition bureau complaint
If Tapscanner continues charging you after a valid cancellation request and the payment processor refuses to reverse charges, file a formal complaint with the Competition Bureau of Canada. Visit competition.gc.ca/complaint and provide the following: your name and contact information, the company name (Tapscanner), proof of subscription and cancellation (screenshots, confirmation emails), dates of charges, and any communication with the company or processor refusing your cancellation. The Competition Bureau investigates violations of the Consumer Protection Act and can pursue enforcement action.
Yafee has helped thousands of Canadian consumers navigate subscription cancellations, disputes, and chargebacks. If you encounter resistance from Tapscanner or your payment processor, do not hesitate to escalate to the Competition Bureau or your provincial authority; these agencies exist to enforce your consumer rights.
Summary and next steps
Cancelling Tapscanner requires identifying your payment processor (Paddle, Apple, or Google), following the platform-specific cancellation steps above, and confirming your cancellation through an email from your processor. You hold the legal right to cancel under the federal Consumer Protection Act and equivalent provincial legislation, and businesses must honor cancellation requests without penalty or unreasonable delay. If charges continue after cancellation, request a refund, file a dispute with your credit card company, or escalate to the Competition Bureau. Yafee recommends taking screenshots of every cancellation screen, saving all confirmation emails, and verifying one week before your next renewal date that Tapscanner no longer appears in your active subscriptions. For additional support navigating subscription cancellations or disputes, Yafee (yafee.com) provides step-by-step guides and contact templates tailored to Canadian consumers.