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Frequently asked questions
Cancel Tapscanner: The Right Way in Nigeria
How to cancel TapScanner in nigeria and recover your documents safely
Understanding TapScanner and your reasons for cancelling
TapScanner is a document scanning application that transforms your mobile device into a portable scanner, converting photographs into high-quality PDFs and images with features including automatic edge detection and optical character recognition (OCR). The app operates across iOS, Android, and web platforms, offering both free and premium subscription tiers to Nigerian users.
If you have subscribed to TapScanner but no longer require its premium features, or if you have found an alternative scanning solution that better suits your workflow, cancelling your subscription is straightforward once you identify which platform processed your purchase. At Yafee, we guide Nigerian consumers through digital service cancellations with clarity and legal precision. TapScanner cancellations follow a clear procedure depending on your purchase method.
Common reasons to cancel TapScanner
You may cancel because you have switched to a different document management app, the subscription cost no longer aligns with your budget, or you prefer using the free tier. You might also cancel if automatic charges continue after you no longer actively use the service. Whatever your reason, understanding your cancellation rights under Nigerian consumer law protects your financial interests.
Why your purchase platform matters
Your cancellation experience depends entirely on which platform processed your subscription: Paddle (web), Apple App Store (iOS), or Google Play Store (Android). Each platform operates its own cancellation process and refund policies. Understanding this distinction is essential to cancel smoothly without losing access prematurely or forfeiting refunds you are legally entitled to receive under the Federal Competition and Consumer Protection Act 2018 (FCCPA).
TapScanner pricing in nigeria
TapScanner pricing varies by platform and changes periodically; Nigeria-specific NGN pricing appears at checkout on each storefront.
| Platform | Currency | Where to verify your price | Refund window |
|---|---|---|---|
| Paddle (web) | NGN | Paddle receipt email or billing portal | 14 days (subject to Paddle terms) |
| Apple App Store (iOS) | NGN | Settings > [Your Name] > Subscriptions > TapScanner | Up to 14 days (Apple's refund policy) |
| Google Play Store (Android) | NGN | Google Play > Account > Subscriptions > TapScanner | Up to 7 days for first purchase; after 7 days, subject to Google's discretion |
Always verify the exact amount charged before you cancel. This helps you track whether you have been charged correctly and strengthens any refund claim if needed.
Why pricing differs across platforms
Each platform applies its own payment processing fees, tax calculations, and regional pricing adjustments. Apple and Google both deduct a percentage of subscription revenue, while Paddle manages its own processing independently. This means the same subscription may cost slightly different amounts depending on which platform you purchased from. Yafee recommends checking your receipt or subscription settings to confirm your exact charge before initiating cancellation.
Your consumer rights under nigerian law
Nigerian consumer law grants you specific protections when cancelling digital subscriptions.
The federal competition and consumer protection act 2018
Under the FCCPA, you have the right to cancel a subscription within a reasonable timeframe and receive a refund if you cancel within the statutory cooling-off period. The Act mandates that service providers disclose subscription terms clearly before purchase and honour cancellation requests without unnecessary delay or penalty. Section 121 of the FCCPA specifically protects you from automatic renewal charges if you have not explicitly consented to them in writing.
Consequently, if TapScanner or its payment processor charged you without clear prior consent, you may be entitled to a refund regardless of the platform used. Yafee emphasizes that the burden of proving consent rests with the service provider, not with you as the consumer.
Your legal position when cancelling
You have the right to cancel your TapScanner subscription at any time. The company cannot prevent cancellation or impose punitive charges for exercising this right. If the company refuses to cancel or delays your request, you may escalate your complaint to the Federal Competition and Consumer Protection Commission (FCCPC), Nigeria's designated consumer authority. The FCCPC investigates breaches and can enforce penalties or compel refunds on your behalf.
How to cancel TapScanner via paddle (web subscription)
If you purchased TapScanner directly from their website or received a Paddle receipt, follow these steps to cancel your subscription immediately.
Step 1: locate your paddle receipt email
- Search your email inbox for "Paddle" or "TapScanner"
- Look for a subscription confirmation or receipt email
- Check your spam, promotions, or archive folders if you cannot find it in your main inbox
- Retrieve your subscriber email address
- The receipt will show the email address linked to your Paddle account
- Note this address; you may need it to access your subscription portal
Step 2: access the paddle subscription management portal
- Open the subscription management link from your Paddle email
- Paddle emails include a direct link to manage your subscription; click it to enter the portal
- You may be asked to verify your email by clicking a confirmation link
- Log in using your email address
- If prompted for a password, use "Forgot Password" to reset it
- Paddle does not require a traditional login; email verification is typically sufficient
Step 3: cancel your subscription
- Locate your active TapScanner subscription
- The portal displays all active subscriptions under your account
- Find TapScanner in the list
- Click "Cancel subscription" or "Manage subscription"
- Paddle will prompt you to confirm the cancellation
- Some portals offer a reason selection; this is optional but helps Paddle improve their service
- Confirm the cancellation
- Review the cancellation date; your subscription will end on the next billing cycle
- You will receive a confirmation email from Paddle within minutes
Step 4: verify cancellation and request a refund if eligible
- Check your confirmation email
- Paddle will send a cancellation confirmation stating the effective date
- Save this email as proof of cancellation
- If you are within 14 days of purchase and wish to request a refund, reply to the confirmation email
- State your reason briefly: "I wish to request a refund under Paddle's 14-day refund policy"
- Paddle typically processes refund requests within 5 to 10 business days
How to cancel TapScanner on apple app store (iOS)
If you purchased a TapScanner subscription through your Apple device, you must cancel through Apple's subscription management system, not the app itself.
Step 1: open your apple ID settings
- Go to your iOS device's Settings app
- Tap your name at the top of the Settings menu
- Navigate to subscription management
- Tap "Subscriptions" (or "Media & Purchases" > "Subscriptions" in older iOS versions)
Step 2: locate and select TapScanner
- Browse your active subscriptions
- All active App Store subscriptions appear in this list
- Find TapScanner in the list
- Tap on TapScanner
- The subscription details screen opens, showing renewal dates and charges
Step 3: cancel the subscription
- Tap "Cancel Subscription" at the bottom of the screen
- Apple will ask you to confirm your reason for cancelling (optional)
- Tap "Confirm" to proceed
- Receive your cancellation confirmation
- Apple displays "Subscription Cancelled" on the screen
- You will retain access until the current billing cycle ends
- Apple sends a confirmation email to your registered Apple ID email address
Step 4: request a refund if within the eligible window
- Visit Apple's Request a Refund page
- Navigate to reportaproblem.apple.com and sign in with your Apple ID
- Locate your TapScanner charge in the list of recent transactions
- Select "Report a Problem" and choose your reason
- Select "I want to request a refund"
- Choose "I no longer wish to use this service" from the dropdown
- Submit your request
- Apple reviews your refund request within 48 hours
- If approved, the refund credits back to your Apple ID account or original payment method within 5 to 10 business days
- If denied, Apple provides a brief explanation; you may appeal once
How to cancel TapScanner on google play store (Android)
If you purchased TapScanner through Google Play, you manage cancellation through your Google Play account on your Android device or web browser.
Step 1: access google play subscription settings on your device
- Open the Google Play Store app on your Android device
- Tap the profile icon in the top right corner
- Navigate to subscription management
- Tap "Manage subscriptions"
Step 2: find TapScanner in your active subscriptions
- Review your active subscriptions list
- All active Google Play subscriptions appear here with renewal dates
- Locate TapScanner
- Tap on TapScanner
- The subscription details screen displays your charges and next renewal date
Step 3: cancel your subscription
- Tap "Cancel subscription"
- Google may ask why you are cancelling; this is optional feedback
- Confirm the cancellation
- Tap "Yes, cancel subscription" to finalize
- Google displays a confirmation message; you retain access until your billing period ends
Step 4: request a refund through google play
- Return to the Google Play Store home screen
- Tap your profile icon and select "Payments and subscriptions"
- Choose "Transactions" or "Billing history"
- Locate your TapScanner charge
- Find the most recent charge you wish to refund
- Tap it to view details
- Select "Report a problem" and choose your reason
- Google allows refund requests within 7 days of purchase for first-time subscriptions; after 7 days, refunds are at Google's discretion
- Tap "Request refund" and provide brief details if necessary
- Await Google's response
- Google typically decides within 24 to 48 hours
- Approved refunds credit back to your original payment method within 5 to 10 business days
What happens after you cancel TapScanner
Cancellation takes effect immediately, though your access continues until the end of your current billing cycle.
Your access after cancellation
Once you cancel, you revert to TapScanner's free tier at the end of your current billing period. You retain all previously scanned documents and can continue to use basic scanning features without paying. Premium features such as advanced OCR, cloud storage integration, and batch processing become unavailable after your final billing date.
Monitoring for unauthorized charges
After cancellation, monitor your bank or payment app for any charges from TapScanner, Paddle, Apple, or Google. If a charge appears after your cancellation date, this indicates a cancellation failure. Yafee recommends documenting the charge with a screenshot and contacting the relevant platform's support team immediately. Under the FCCPA, unauthorized recurring charges constitute a violation, and you may file a complaint with the Federal Competition and Consumer Protection Commission if the charge is not reversed within 14 days.
Keeping your documents secure
Before your premium access ends, export or back up any critical scanned documents to your device or cloud storage. TapScanner may delete old scans if they expire under the app's retention policy for inactive accounts. Yafee advises taking this step to prevent data loss.
Understanding TapScanner refund policies by platform
Refund eligibility depends on the platform and the time elapsed since your purchase.
| Platform | Refund window | Approval likelihood | Processing time |
|---|---|---|---|
| Paddle (web) | 14 days from purchase | High if within window | 5-10 business days |
| Apple App Store | Up to 14 days from purchase | Moderate to high; Apple exercises discretion | 5-10 business days |
| Google Play Store | 7 days (first purchase); after 7 days at Google's discretion | High within 7 days; low after | 5-10 business days |
If you cancel outside the refund window, you generally forfeit the remaining subscription fees. However, if you can demonstrate unauthorized charges or non-disclosure of subscription terms, you retain the right to dispute the charge under the FCCPA.
Common mistakes when cancelling TapScanner
Cancellation is straightforward, but these errors trip up Nigerian consumers regularly. Avoiding them ensures your cancellation processes smoothly and your refund claim (if eligible) remains intact.
Deleting the app instead of cancelling
Many users believe uninstalling TapScanner stops charges. It does not. Deleting the app leaves your subscription active, and you continue to be billed. You must cancel the subscription through your payment platform's settings, not through the app itself. Always verify cancellation through your subscription management portal before assuming charges have stopped.
Missing the refund window
Refund deadlines vary by platform. Apple offers 14 days, Google offers 7 days for first-time subscriptions, and Paddle offers 14 days. If you delay cancellation until after these windows close, refunds become unlikely. Yafee advises acting within 48 hours of deciding to cancel to preserve your refund eligibility.
Failing to save cancellation confirmation
Always save the cancellation confirmation email from your payment platform. If a charge appears after cancellation, this email proves you cancelled on time. Without proof, disputing unauthorized charges with your bank becomes harder and slower.
Cancelling the wrong subscription
If you subscribe to multiple apps through the same platform (for example, multiple subscriptions on Apple), double-check that you are cancelling TapScanner, not another service. Review the subscription name, renewal date, and charge amount before confirming cancellation.
Not checking your statement after cancellation
System delays or processing errors occasionally result in charges after cancellation. Check your bank account or payment app 5 to 7 business days after your cancellation date to confirm no further charges appear. If one does, contact your bank immediately to dispute it as an unauthorized recurring charge.
What to do if TapScanner refuses to cancel
In rare cases, the company or platform may decline your cancellation request or delay processing it beyond reasonable timeframes.
Escalation steps
- Document the refusal
- Take screenshots of any rejection message or email
- Record the date and time of your cancellation attempt
- Contact TapScanner support directly
- Email their support address (if provided) and state clearly: "I wish to cancel my subscription effective immediately under my consumer rights"
- Reference the FCCPA in your email to signal you understand your legal standing
- Allow 5 business days for a response
- If TapScanner does not respond, contact the payment platform
- For Paddle: submit a dispute through Paddle's support
- For Apple: file a refund request through reportaproblem.apple.com
- For Google: report the issue through Google Play's support chat
- Escalate to the Federal Competition and Consumer Protection Commission
- Visit www.fccpc.gov.ng and file a formal consumer complaint
- Provide all documentation: receipts, cancellation attempts, correspondence, and payment proof
- The FCCPC investigates on your behalf and can compel the company to honour your cancellation and issue a refund
The FCCPA gives you the right to file a complaint free of charge. The Commission typically responds within 30 to 60 days and has authority to impose penalties on companies that ignore consumer cancellation rights.
Checklist before and after cancelling TapScanner
Use this checklist to ensure you cancel correctly and protect your interests.
| Step | Action | Status |
|---|---|---|
| 1 | Identify which platform processed your purchase (Paddle, Apple, or Google) | ☐ |
| 2 | Note your current subscription price and next renewal date | ☐ |
| 3 | Back up or export critical scanned documents before cancelling | ☐ |
| 4 | Navigate to your subscription management portal (not the app) | ☐ |
| 5 | Initiate cancellation and confirm it in the portal | ☐ |
| 6 | Save or screenshot the cancellation confirmation email | ☐ |
| 7 | Within 48 hours, check if you are eligible for a refund and request one if applicable | ☐ |
| 8 | Monitor your bank account 5 to 7 days after cancellation for unauthorized charges | ☐ |
| 9 | If an unauthorized charge appears, dispute it with your bank immediately | ☐ |
Why nigerian consumers trust yafee for cancellation guidance
Yafee specializes in guiding Nigerian consumers through subscription cancellations across digital platforms. We ground our advice in the Federal Competition and Consumer Protection Act and understand the specific challenges Nigerian users face with international payment platforms.
Yafee has helped thousands of consumers cancel TapScanner and recover unauthorized charges by providing clear, step-by-step procedures and legal backing. Our approach combines legal precision with practical clarity, ensuring you understand not only how to cancel, but why your cancellation rights matter under Nigerian law.
If you encounter resistance or confusion when cancelling TapScanner through Paddle, Apple, or Google, Yafee provides additional support through our detailed guides and legal resources. We remain committed to ensuring Nigerian digital consumers exercise their rights confidently.
Contact information for SMART MEDIA INTERNET MARKETING LTD (TapScanner)
If you need to contact TapScanner's parent company directly, send formal correspondence to:
SMART MEDIA INTERNET MARKETING LTD
(Registered address linked to TapScanner operations)
For subscription disputes and cancellation escalations, prioritize contacting your payment platform (Paddle, Apple, or Google) first, as they process refunds. Only contact the parent company directly if platform-level support does not resolve your issue within 14 days.
Yafee recommends filing a formal complaint with the Federal Competition and Consumer Protection Commission (FCCPC) if either the platform or the company fails to honour your cancellation rights within 21 days of your request.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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