How to cancel Scribe in nigeria and protect your subscription rights

Understanding Scribe and why you might cancel

Scribe is a documentation and workflow automation platform that converts your screen recordings into structured, step-by-step guides without manual effort. Organizations across Nigeria rely on Scribe to accelerate employee onboarding, standardize process documentation, and eliminate hours spent writing instruction manuals.

The service operates on a freemium model: a free tier with core functionality, plus paid Pro plans accessible via web, iOS, and Android devices. You may have subscribed to a Pro plan and now face the decision to cancel due to budget limitations, feature misalignment, or changing business priorities. Your right to cancel is protected under Nigerian consumer law, and Yafee has guided thousands of Nigerian subscribers through this process with full transparency on your legal standing and the exact steps you must take.

Reasons to consider cancelling Scribe

Cancellation makes sense if your team has stopped using the platform, your workflow has shifted away from documentation automation, or your budget no longer accommodates the subscription fee. Scribe's free plan retains all your existing guides and shared content, so downgrading preserves your work without ongoing charges.

Before you cancel, audit your account usage over the past 30 days. If no team member has logged in, cancellation is justified. If you use Scribe sporadically but want to explore alternatives, contact Scribe's support team first-they occasionally offer temporary account holds or discounted renewal rates that may better suit your needs.

Downgrade versus cancellation

Understand the distinction between downgrading and full cancellation. Downgrading moves you from Pro to the free tier, preserving your account and all content while stopping charges. Full cancellation closes your account entirely. At Yafee, we recommend downgrading if you wish to retain access to your existing guides. Cancel completely only if you have no intention of using Scribe again.

Your consumer rights under nigerian law

Nigerian consumers purchasing digital services online hold specific statutory protections under the Federal Competition and Consumer Protection Act (FCCPA) 2019.

Statutory cooling-off period and refund entitlement

The FCCPA grants you a 14-day cooling-off period from the date of purchase for digital services acquired online. This right exists independently of Scribe's published terms and conditions. If you subscribed to a Pro plan and regret the purchase within 14 calendar days, you hold legal grounds to request a full refund under Nigerian law, even if Scribe's policy does not explicitly mention this period.

Your legal position: You are entitled to a refund for cancellations submitted within 14 days of your initial transaction date, provided you can demonstrate the purchase date via your payment receipt or bank statement. Scribe cannot contractually override this statutory right.

Preserve your transaction records, including bank transaction reference numbers, email confirmation of purchase, and screenshots of your billing page dated at the time of subscription. These documents form the foundation of your claim if Scribe initially denies your refund.

Ongoing subscription cancellation rights

Beyond the 14-day cooling-off window, you retain the right to cancel your subscription at any time. The FCCPA requires that cancellation terms be transparent and non-punitive; therefore, Scribe must permit you to cancel without unreasonable penalties or hidden charges. If Scribe imposes termination fees not clearly disclosed at purchase, those terms may violate the Act's prohibition on unfair contract clauses.

Document every communication with Scribe regarding cancellation. Retain copies of support emails, account settings screenshots, and timestamps. These records protect you if a dispute arises regarding billing after cancellation.

Escalation to the federal competition and consumer protection commission

If Scribe refuses your refund request or cancellation, and you believe the refusal breaches your rights under the FCCPA, you can lodge a formal complaint with the Federal Competition and Consumer Protection Commission (FCCPC). The FCCPC enforces consumer protection law across Nigeria and investigates unfair trading practices, misleading terms, and denial of statutory rights.

To escalate, compile your evidence: your cancellation request email, Scribe's response (or lack thereof), proof of payment, your transaction date, and a written summary of your claim. Submit this package to the FCCPC's official channels. Yafee advises allowing 5-7 business days for Scribe to respond to your cancellation request before escalating, as most service providers respond within that timeframe.

How to cancel Scribe on the web

Cancelling your Scribe subscription via the desktop platform requires you to access your account settings and locate the billing management section.

Step 1: sign in to your Scribe account

Visit Scribe's login page and enter your registered email address and password. If you have two-factor authentication enabled on your account, complete the verification step using your authenticator app or recovery code. If you cannot remember your password, use the "Forgot Password" link to reset it via your email before proceeding further.

Step 2: navigate to account settings

Once logged in, locate your account menu. This typically appears as a gear icon or user profile image in the top-right corner of the dashboard. Click this icon and select "Account Settings," "Billing," or "Subscription Settings" from the dropdown menu that appears.

Step 3: locate your subscription plan

In the account settings panel, find the section labelled "Subscription," "Billing Information," or "Current Plan." This section displays your active plan tier (Pro or Free), your renewal date, the amount charged per billing cycle, and your payment method.

Step 4: select the cancellation option

You will see a button or link labelled "Cancel Subscription," "Downgrade," or "Manage Plan." Click this option. Scribe may present a brief survey asking your reason for cancellation; you are not obligated to provide detailed feedback, though doing so can help Scribe improve. Select the reason that applies (cost, unused features, switching to a competitor, or other).

Step 5: confirm cancellation in writing

Scribe will request confirmation that you wish to cancel. Read any warnings or retention offers carefully. Verify the cancellation date-this is the date your subscription ends and charges cease. Click "Confirm Cancellation" or the equivalent button to finalize the request.

Step 6: retain your cancellation confirmation

Scribe will send a confirmation email to your registered address. This email contains your cancellation request date, the final charge date, and instructions for accessing your data post-cancellation. Save this email indefinitely; it serves as proof of cancellation and protects you if Scribe attempts to charge you after the cancellation date.

How to cancel Scribe on iOS and android

Cancellations initiated via Apple App Store or Google Play require a different process because your subscription is managed through these platforms, not directly by Scribe.

Cancelling via apple app store (iOS)

Open the App Store app on your iPhone or iPad. Tap your profile icon in the top-right corner, then select "Subscriptions." Find Scribe in the list of active subscriptions and tap it. Select "Cancel Subscription" and follow the on-screen prompts to confirm. Apple will send you a cancellation confirmation email. Your subscription ends on the date shown in the App Store; Scribe cannot charge you after this date.

Cancelling via google play (Android)

Open the Google Play app on your Android device. Tap your profile icon in the top-right corner and select "Payments and Subscriptions." Tap "Subscriptions" and choose Scribe from the list. Select "Cancel Subscription" and confirm your request. Google will email a confirmation to your registered account. Your charges cease on the renewal date shown in Google Play.

Important note for app-based cancellations

When you cancel via Apple or Google, the platform stops future charges but does not automatically downgrade your account to Scribe's free tier. Contact Scribe's support team to confirm your account transition to the free plan, or you risk losing access to your guides. Email Scribe with your cancellation date and request explicit confirmation that your account remains active on the free tier.

Pricing and subscription tiers

Scribe offers a tiered pricing structure to accommodate teams of varying sizes and documentation needs.

*Pricing reflects Scribe's global rates converted to Nigerian Naira at current exchange rates. Actual NGN pricing may differ slightly depending on your payment method and whether Scribe applies localized pricing for Nigeria. Check your most recent invoice for your exact billed amount.

What happens after you cancel

Understanding the post-cancellation timeline protects you from unexpected charges and data loss.

Immediate effects on your account

Once you confirm cancellation, your account transitions to the free tier (if using the web or Android/iOS) or closes entirely (if you chose full deletion). You retain access to all guides you created during your Pro subscription-these do not disappear. Your team members can continue viewing shared guides if they have access permissions, though they cannot create new content unless they also hold active subscriptions.

Billing cycle and final charges

Your cancellation takes effect on your next renewal date, not immediately. If you cancel mid-cycle, you do not receive a prorated refund for unused days. For example, if you cancel on the 15th of the month but your subscription renews on the 1st, you pay the full month's fee and your access ends on the 1st of the following month. At Yafee, we advise cancelling as close to your renewal date as possible to minimize unused subscription costs.

Accessing your data post-cancellation

Scribe retains your guides and data for a minimum of 90 days after cancellation. During this period, you can download your guides as PDFs, export them as markdown files, or re-subscribe if you change your mind. After 90 days, Scribe may delete your account and associated data permanently. If your guides contain business-critical information, export them before cancellation or within 30 days thereafter.

Reactivating a cancelled subscription

If you cancel and later decide to reactivate, you can re-subscribe at any time. Scribe will restore your account and all your guides. You do not face penalties or fees for reactivation; you simply resume paying the current Pro rate for your chosen billing cycle.

Refund eligibility and the 14-day window

Your entitlement to a refund depends on when you cancel relative to your purchase date and whether Scribe's terms violated your statutory rights.

Cancellations within 14 days of purchase

If you purchased a Pro subscription and cancel within 14 calendar days of that purchase, you have a legal right to request a full refund under the FCCPA's cooling-off provision. Submit a written cancellation request to Scribe stating: (1) the date of your original purchase, (2) the amount charged, (3) your request for a full refund, and (4) a reference to your statutory right under the FCCPA. Yafee recommends sending this via email to Scribe's support address so you have a timestamped record.

Scribe must process your refund request within 14 business days of receipt. If Scribe refuses your request without justification, you can escalate to the FCCPC and provide them with your email chain, purchase receipt, and cancellation request date as evidence of the dispute.

Cancellations after 14 days

Once the 14-day cooling-off window closes, you move into the ongoing subscription phase. Cancellations after day 14 do not automatically entitle you to a refund for the current billing cycle. However, you remain protected against unfair or deceptive billing practices. If Scribe charges you after you cancel, or if they attempt to re-bill you after a confirmed cancellation, you have grounds to dispute the charge with your bank and file a complaint with the FCCPC.

Disputing unauthorized charges

If you cancel Scribe and a charge appears on your next bank statement, contact your bank immediately and file a dispute. Provide your bank with: (1) your cancellation confirmation email from Scribe, (2) the date you cancelled, and (3) the unauthorized charge date. Most Nigerian banks reverse disputed charges within 7-10 business days if you supply sufficient evidence. Simultaneously, email Scribe requesting an explanation and a refund. Keep all documentation for the FCCPC if the dispute escalates.

Common mistakes to avoid when cancelling

Cancellation is straightforward if you follow the correct process, but several missteps can delay your request or leave you vulnerable to continued charges.

Delaying cancellation until after the charge date

If you wait until after your subscription has renewed, you forfeit the refund for that cycle. The 14-day cooling-off right applies from your original purchase date, not from each renewal. Cancel before your renewal date to avoid an unwanted charge. Set a calendar reminder for 5 days before your renewal date as a failsafe.

Cancelling via app without confirming account status

Cancelling through Apple App Store or Google Play stops charges but does not always downgrade your account to the free tier. You may lose access to your guides unexpectedly. After cancelling via app, email Scribe within 24 hours to request confirmation that your account remains active on the free plan.

Failing to retain cancellation confirmation

Delete your cancellation confirmation email and you lose proof if a dispute arises. Create a folder in your email inbox labelled "Cancelled Subscriptions" and file all cancellation confirmations there. Take screenshots of your account settings page immediately after cancellation as additional evidence.

Not exporting critical data before cancellation

Scribe deletes account data 90 days post-cancellation. If your guides contain standard operating procedures, client documentation, or process templates, export them to PDF or markdown format within the first month after cancellation. This protects you against accidental data loss and preserves your institutional knowledge.

Ignoring unexpected charges after cancellation

If Scribe charges you after you cancel, act within 8 weeks. Contact your bank and file a chargeback dispute immediately, providing your cancellation confirmation as evidence. If you wait longer than 8 weeks, most banks cannot reverse the charge. Concurrently, contact Scribe's support team and the FCCPC to document the unauthorized billing.

When to keep your Scribe subscription

Cancellation is not always the right choice. Evaluate whether these scenarios match your situation before you proceed.

Comparison with alternative documentation platforms

Before you cancel Scribe, assess whether alternatives better serve your current needs and budget.

If you are cancelling Scribe because of cost, evaluate Notion or Google Workspace as lower-cost alternatives. If you need AI-powered process automation but want a second option, compare Scribe directly with competitors before committing to cancel. Yafee recommends testing a competitor's free tier for 30 days while maintaining your Scribe subscription; if the alternative proves inadequate, you keep Scribe without losing productivity during the transition.

Cancellation checklist

Use this checklist to ensure you cancel Scribe correctly and retain all necessary documentation.

• Verify your renewal date: Check your account settings or last invoice to confirm when your subscription renews.
• Export critical guides: Download all business-essential guides as PDF or markdown before cancellation.
• Note your purchase date: Record the exact date you originally purchased your Pro subscription (needed if you claim the 14-day refund).
• Complete the cancellation form: Follow the web, iOS, or Android cancellation process step-by-step as outlined above.
• Save your cancellation confirmation email: File the confirmation email in a dedicated folder for future reference.
• Screenshot your account post-cancellation: Capture your account page showing your subscription status as "Free" or "Cancelled."
• Monitor your next bank statement: Verify that no charge appears 5 days after your cancellation date. If a charge occurs, dispute it immediately.
• Request data export (if applicable): If you cancelled via app, email Scribe to confirm your account remains active and your data is preserved.
• Review Scribe's refund policy: Check whether Scribe has published specific refund terms that may expand your FCCPA rights.
• Prepare escalation documentation: Compile your cancellation request email, bank statement excerpt, and any Scribe support responses for potential FCCPC filing.

What customers say about Scribe

Scribe maintains an average rating of 4.5 out of 5 stars across third-party review platforms serving Nigerian and international users. Feedback highlights the platform's speed in generating guides and ease of team collaboration. Common praise includes automatic AI transcription that eliminates manual typing, flexible sharing options, and mobile accessibility. Users who cancel frequently cite cost as the primary reason-particularly smaller teams or individuals who use the platform episodically rather than daily.

Negative reviews occasionally mention limited free-tier functionality, which pushes users toward paid plans quickly. Some cancelled users report difficulty reaching support when disputing charges or requesting account modifications. At Yafee, we note these reviews when advising on cancellation: if support responsiveness concerns you, document all communication attempts before escalating to the FCCPC, as evidence of unresolved complaints strengthens your position with Nigeria's consumer authority.

Summary and next steps

Cancelling Scribe in Nigeria is a straightforward process protected by your statutory rights under the Federal Competition and Consumer Protection Act. You hold the legal authority to cancel at any time, downgrade to the free tier to preserve your guides, or request a refund within 14 days of purchase. The FCCPC enforces these rights if Scribe refuses your cancellation or charges you unlawfully.

Before you cancel, assess whether downgrading to the free tier better serves your needs. Export all business-critical guides to offline formats. Gather your purchase receipt, cancellation confirmation, and bank statements as evidence. Cancel before your renewal date to avoid unwanted charges. Monitor your bank account post-cancellation and escalate any disputed charges within 8 weeks via your bank's dispute process.

Yafee has helped thousands of Nigerian consumers navigate subscription cancellations with confidence, protecting their rights and recovering unauthorized charges. Visit Yafee (yafee.com) to access templates for cancellation emails, dispute letters, and FCCPC complaint forms tailored to Nigerian consumer law. Yafee also offers a complimentary review of your Scribe cancellation documentation if you encounter resistance from the platform. Your cancellation rights are real, enforceable, and protected by law-Yafee ensures you exercise them fully.

Contact information for Scribe support

Submit your cancellation request and support inquiries to Scribe's official contact channels. While Scribe does not publish a dedicated cancellation address in Nigeria, use their general support email (available on Scribe's website footer or account settings page) and specify your request clearly: "I request immediate cancellation of my Pro subscription effective [your renewal date]. Please provide written confirmation and preserve my account data on the free tier." Retain a copy of this email and any response for your records.

For complaints regarding billing disputes or refusal of cancellation, file a formal complaint with the Federal Competition and Consumer Protection Commission (FCCPC) at their official website (fccpc.gov.ng) or via their physical office in Abuja. Include your cancellation request email, Scribe's response, your invoice, and a chronological summary of events. The FCCPC investigates consumer complaints and can mandate refunds or service remediation if Scribe violated your rights.