Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Julep, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at AED 3.83 for 48h, then AED 208.25 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Julep in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Julep
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Julep subscription with zero hassle
1
Fill in the form
Give us your details and those of your Julep subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Julep. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Julep refuses your cancellation.
Frequently asked questions
Cancel Julep: The Right Way to Exit Your Subscription
How to cancel your Julep subscription in the UAE without losing money
Understanding Julep and when to cancel
Julep is a direct-to-consumer beauty brand that ships makeup, skincare, and nail products to your door on a recurring schedule. The service operates through Club Julep Rewards, an automatic subscription model where charges occur on your chosen billing date unless you actively intervene.
You may be reading this because promotional pricing has ended, the curated products no longer suit your preferences, or your budget has shifted. Whatever your reason, cancelling promptly stops future charges. Yafee specialises in helping consumers like you navigate subscription cancellations across all service types, including beauty boxes, and we'll walk you through every step below.
Why timing matters for your wallet
Julep's Club Rewards membership renews automatically. Each day you postpone cancellation costs you the full subscription fee without refund for unused portions. Unlike some services, Julep does not prorate charges mid-cycle, so the sooner you act, the sooner charges cease.
Who typically subscribes to Julep in the UAE
UAE customers access Julep through julep.com, often attracted by limited-time promotional offers on first boxes. After the introductory period ends, standard subscription pricing applies each billing cycle. Many subscribers discover the curated selection doesn't match their skin tone or personal style, prompting cancellation after the initial purchase.
Your consumer rights under UAE law
UAE consumer legislation provides you with specific protections when cancelling online subscriptions and recurring charges.
The 14-day cancellation right
Under UAE Federal Law No. 24 of 2006 (Consumer Protection Law), you have the statutory right to cancel distance contracts, including online subscriptions, within 14 days of purchase without penalty or justification. This applies to your first Julep box from the delivery date. You must notify the seller in writing to exercise this right.
Furthermore, Julep must clearly disclose all subscription terms, recurring charge amounts, billing dates, and cancellation procedures before you complete purchase. If these disclosures were unclear, ambiguous, or absent, you retain cancellation rights even after the 14-day window closes.
Your legal position on auto-renewal
UAE law requires explicit, transparent consent to auto-renewal terms. The trader must confirm these terms separately from other contract terms. If Julep's auto-renewal language was buried in dense text, not highlighted, or presented without your affirmative agreement, the renewal obligation may be unenforceable. Yafee advises documenting the original terms you saw when subscribing-screenshot evidence strengthens your position if dispute arises.
Where to escalate if Julep refuses
If Julep ignores your cancellation request or denies a legitimate refund claim, contact the relevant consumer protection authority in your emirate. The Abu Dhabi Department of Municipality and Transport (DMT) Consumer Protection Section and the Dubai Municipality Department handle complaints across the UAE. Document all communication with Julep-emails, chat transcripts, and call logs-before escalating. These records demonstrate your good-faith cancellation attempt and strengthen your case with regulators.
Three methods to cancel your Julep subscription
You have three cancellation routes, each with different timelines and confirmation certainty.
Method 1: cancel online via your account dashboard
The online method is fastest and generates immediate written confirmation of your cancellation request.
- Visit julep.com in your web browser (not the mobile app, which has less clear navigation for this function).
- If you have not logged in recently, open the site fresh to avoid cached session errors.
- Enter your email address and password in the login fields.
- If you cannot remember your password, click "Forgot Password" and reset it before proceeding further.
- Navigate to "My Account" or "Account Settings" from the top menu or profile icon.
- This section is typically located in the upper right corner of the page.
- Select "Subscriptions," "Club Julep Rewards," or "Membership" from the menu options.
- You will see your active subscription listed with the next billing date and charge amount.
- Click "Cancel Subscription," "Manage Membership," or "Pause/Cancel" (exact wording varies by account type).
- Julep may ask why you are cancelling. You can skip this question or provide feedback if you wish.
- Confirm the cancellation by clicking the final confirmation button.
- The system will generate a confirmation message on screen and send a confirmation email to your registered address within minutes.
- Screenshot or download the confirmation page for your records.
- Save this email confirmation as well; it serves as proof if you later dispute any charges.
Method 2: cancel by email to customer service
If the online method fails or you prefer written documentation, email cancellation provides a clear paper trail.
- Compose a new email to [email protected] with the subject line "Subscription Cancellation Request."
- Use a clear, professional tone; include all identifying information to avoid processing delays.
- In the email body, include the following details:
- Your full name as it appears on your account.
- Your registered email address on the Julep account.
- Your order or account number (found in past order confirmations or account settings).
- A clear statement: "I request immediate cancellation of my Club Julep Rewards subscription effective today."
- Your current billing address in the UAE.
- Send the email and retain a copy for your records.
- Julep's customer service team typically responds within 2 to 3 business days; however, your cancellation is effective upon their receipt of your email.
- If you do not receive a confirmation email within 3 business days, resend your cancellation request and consider escalating to phone support.
- Keep timestamps of all email attempts to demonstrate diligence if you later need to file a complaint with consumer authorities.
Method 3: cancel by phone with direct confirmation
Telephone cancellation offers real-time confirmation but requires you to have account details ready.
- Locate Julep's customer service phone number: (877) 651-3292.
- Note that this is a US-based number; calling from the UAE may incur international charges unless you use VoIP.
- Before calling, gather the following information:
- Your full name and registered email address.
- Your account or order number.
- The last four digits of the payment method on file.
- Your preferred contact email for confirmation.
- Call during Julep's business hours and follow the automated menu to reach a customer service representative.
- Business hours are typically 9 AM to 6 PM US Eastern Time, Monday through Friday.
- Tell the representative: "I am calling to cancel my Club Julep Rewards subscription immediately."
- Provide your account details when asked and confirm the next billing date and charge amount to ensure the representative locates the correct account.
- Request written confirmation via email after the call ends.
- Take note of the representative's name and timestamp of your call for your records.
- Verify that you receive a confirmation email within 24 hours; if not, follow up immediately.
- Do not assume cancellation is complete until you have written confirmation.
Julep subscription pricing and refund timeline
Understanding Julep's pricing structure and refund policy clarifies what you should expect after cancellation.
| Subscription tier | Monthly charge (USD) | Billing frequency | Refund eligibility |
|---|---|---|---|
| Club Julep Rewards (standard) | $19.99-$39.99 | Monthly auto-renewal | 14-day right of withdrawal applies |
| Promotional first box | Varies (typically $9.99-$14.99) | One-time + auto-enrolment | Full refund within 14 days of receipt |
| Pause/skip option | N/A | Flexible | No charge during pause period |
| Gift subscription | Varies | As specified by purchaser | Recipient can cancel; refund to original purchaser |
| Standard renewal after promotion | $29.99-$39.99 | Monthly auto-renewal | Cancellation stops future charges only |
Refund timing after cancellation
Julep does not issue refunds for completed charges unless you cancel within the 14-day legal withdrawal period from delivery. Once you cancel, the company stops charging your payment method immediately. Yafee recommends checking your bank or credit card statement 7 to 10 days after cancellation to confirm no further charges appear.
If you paid by credit card and are eligible for a refund under the 14-day rule, Julep processes the refund to your original payment method within 10 to 14 business days from the refund approval date. Your bank may take an additional 3 to 5 business days to credit your account. If no refund appears after 21 days, contact Julep again with your cancellation confirmation number.
What happens after you cancel
Cancellation halts future charges, but you should verify this across multiple checkpoints to ensure the process completed.
Immediate steps after cancellation
Within one hour of cancelling, return to your Julep account and refresh the page. Navigate to your subscription settings again and confirm that your active subscription no longer appears or that the status shows "Cancelled" or "Inactive." This immediate verification catches system errors before your next billing date.
Monitor your payment method
Check your credit card or bank statement 7 to 10 days after cancellation to ensure no new charges post. Set a phone reminder for your original billing date. If Julep charges you after you cancelled, contact your bank immediately to dispute the charge and request a chargeback. Simultaneously, email Julep's customer service with your cancellation confirmation and the unauthorised charge details, referencing UAE Consumer Protection Law.
Unsubscribe from marketing emails
Cancelling your subscription does not automatically remove you from Julep's email marketing list. Visit your account preferences or the email footer of any Julep marketing email and click "Unsubscribe" to stop promotional messages. Alternatively, email [email protected] with "Unsubscribe from Marketing" in the subject line.
Common cancellation mistakes to avoid
Many consumers unknowingly make errors that delay cancellation or cost them extra money. Protecting yourself is straightforward if you know where the pitfalls lie.
Pausing instead of cancelling
Julep offers a "pause" or "skip" option that temporarily halts shipments but keeps your subscription active. If you click pause thinking you have cancelled, your subscription resumes after the pause period expires and charges resume automatically. Only click "Cancel" or "Cancellation" if you want to stop the service entirely.
Assuming cancellation after contact alone
Simply emailing or calling without receiving written confirmation does not guarantee cancellation. Julep's customer service may log your request, but if the system does not process it, charges continue. Always obtain and retain written confirmation-an email receipt, a screenshot of online confirmation, or a call reference number.
Ignoring the confirmation email
After online cancellation, check your email (including spam and promotions folders) for Julep's confirmation message. If you do not see it within 2 hours, log back into your account to verify cancellation status. If the confirmation does not appear, the cancellation may have failed silently, and your next charge will process normally.
Missing the 14-day refund window
The UAE Consumer Protection Law's 14-day withdrawal right applies from the delivery date of your first box, not the purchase date. If you delay cancellation beyond this period, you lose the automatic right to a refund for that box. Mark your calendar the moment your first Julep box arrives and act within 14 days if a full refund is your priority.
Cancelling on the billing date itself
If your billing date is today and you cancel today, Julep may still process today's charge because the system renews before it checks cancellation status. Yafee advises cancelling at least 48 hours before your billing date when possible. If you cancel on your billing date, monitor your account closely and file a dispute if the charge posts after your cancellation request.
Cancellation checklist and confirmation checklist
Use this checklist to ensure your cancellation is complete and documented.
| Action | Status | Notes |
|---|---|---|
| Gather account information | Complete / Pending | Email, order number, name, UAE address |
| Choose cancellation method | Online / Email / Phone | Online is fastest; email provides best documentation |
| Submit cancellation request | Submitted / Awaiting confirmation | Record timestamp and any confirmation number |
| Obtain written confirmation | Received / Not received | Essential-save email or screenshot |
| Verify cancellation in account | Confirmed / Unconfirmed | Log in and check subscription status within 24 hours |
| Monitor next billing date | No charge posted / Charge appeared | Check 3 days before and 3 days after expected charge date |
Comparison: cancellation methods at a glance
This table summarises the speed, certainty, and documentation quality of each cancellation route.
| Method | Speed | Documentation | Effort | Best for |
|---|---|---|---|---|
| Online account | Instant | Immediate confirmation screenshot | Low | Quick, verified cancellation |
| 2-3 business days | Clear email trail | Low | Legal documentation and disputes | |
| Phone | Immediate (real-time) | Call reference number only | Medium (international call cost) | Verification if online/email fails |
Next steps if Julep refuses to cancel
If Julep ignores your cancellation request, charges you after you cancelled, or denies a legitimate refund, escalation to consumer authorities becomes necessary.
Document all communication
Collect and organise every interaction with Julep: cancellation emails you sent, confirmation emails you received, screenshots of your account, call logs, and dated notes of phone conversations. Create a single document or folder with timestamps. This documentation is your evidence if you must file a formal complaint.
Send a final written demand
Before involving regulators, send Julep a formal written demand via email or registered mail. Use clear language: "I request that you cancel my subscription effective immediately and refund [charge amount] within 10 business days. Under UAE Federal Law No. 24 of 2006, I retain the right to cancel this distance contract. If you do not comply by [date], I will file a complaint with the Abu Dhabi Department of Municipality and Transport and seek enforcement action." Include copies of all prior cancellation requests and your account details. Keep a copy for your records.
File a complaint with consumer protection authorities
If Julep does not respond within 10 days, contact the Abu Dhabi Department of Municipality and Transport (DMT) Consumer Protection Section or the relevant emirate's consumer protection office. You can file complaints online or in person. Submit your documentation package, the demand letter you sent to Julep, and a clear description of the issue. The authority will investigate and can compel Julep to refund you or impose penalties if the company violated UAE consumer law.
Yafee has supported numerous consumers through this escalation process, and the vast majority of complaints are resolved in the consumer's favour when documentation is thorough and the legal claim is solid.
Why you should verify cancellation through yafee
Cancelling a subscription sounds simple-and it is, when you follow the right steps. However, many consumers cancel incorrectly, believe they have cancelled when they have not, or fail to document their actions and lose leverage if disputes arise later.
Yafee specialises in subscription contract cancellation across dozens of services. Our role is to translate consumer law into clear action steps and ensure you retain proof of your cancellation attempt. Whether you use the online method, email, or phone, Yafee's guidance helps you avoid the common pitfalls that cost consumers time, money, and stress.
Your cancellation is complete only when you have written confirmation and your next billing date passes without charge. Until then, treat your cancellation as pending. Yafee has helped thousands of consumers cancel their subscriptions with confidence, and we encourage you to use the same discipline with Julep: gather your information, choose your method, submit your request, and document the result. If Julep resists, we have outlined your legal position under UAE law and the escalation route to regulators.
Cancellation address for postal requests (if required)
If you prefer to send a cancellation letter by post, address it to Julep's parent company or registered office. Confirm the current mailing address on julep.com before sending, as addresses change. Email remains the preferred method because it generates timestamped proof of delivery.
Yafee recommends submitting cancellation requests through multiple channels simultaneously-online, email, and phone-if Julep has ignored your first request. This redundancy ensures at least one method reaches the correct system. Yafee's community of consumers shares their cancellation experiences in our platform, giving you real-time insight into which methods work fastest for Julep during any given period.
Take action today, retain your confirmation, and monitor your payment method. Yafee is here to support you at every step, and we have consistently helped thousands of consumers reclaim control of their subscriptions and budgets.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Julep?
Join over 30,000 users who already trust us.