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Frequently asked questions
Cancel Torch: Step-by-Step Guide
How to cancel Torch and stop recurring charges in the philippines
What Torch is and why cancellation matters
Torch is a digital learning and professional development platform that charges subscribers monthly, quarterly, or annually for access to premium features including unlimited recording and streaming tools. When you signed up for Torch, you entered into a recurring billing agreement that continues charging you until you actively cancel. Many Filipino users discover too late that the cancellation process is not clearly explained in public-facing help materials, leaving them uncertain about when charges stop and how to protect their content.
This guide exists because Yafee understands that unclear cancellation pathways frustrate consumers and create financial confusion. Your subscription should never become a financial trap; you deserve a transparent, step-by-step cancellation process that protects your money and your data.
What you pay for on Torch
Torch offers tiered pricing depending on your subscription plan. Annual subscriptions cost approximately PHP 564 (around USD 9.99), quarterly options charge at a higher monthly rate, and monthly plans sit at the premium tier. Once you cancel, you lose access to premium recording, streaming, and learning features at the end of your current billing cycle, though basic account access may persist.
Before you cancel, take screenshots of your current plan, billing date, and next charge date. Document every communication with Torch support because the platform does not publish detailed cancellation workflows on its public pages, and response times vary significantly across regions in the Philippines.
Why Torch cancellations confuse filipino users
Torch does not maintain a verified Philippines-based support address or published local payment method options. If you paid through Apple, Google Play, a local bank card, or an international payment processor, your cancellation route differs depending on where the charge originated. Many Filipino subscribers report delays in receiving cancellation confirmations, and official help material does not clearly state what happens to saved recordings after your subscription ends.
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) protects you when you cancel any subscription service, including Torch, and gives you enforceable legal rights that Torch must honour.
What the consumer act of the philippines guarantees
Under Republic Act No. 7394, you hold the legal right to cancel any subscription service at any time. Torch must process your cancellation request and refund you within a reasonable timeframe if you cancel before your next billing cycle closes. The law explicitly prohibits merchants from locking subscribers into charges or hiding cancellation options behind confusing interfaces or unclear procedures.
Section 4 of the Consumer Act specifically protects you against deceptive trade practices. If Torch charged you without clear consent, failed to honour a cancellation request, or continued billing after you submitted a cancellation notice, the Department of Trade and Industry (DTI) will investigate on your behalf at no cost to you. Save all emails, screenshots, transaction records, and billing statements as evidence; these documents form the foundation of any complaint you file.
Your right to a refund after cancellation
If you cancel before your next billing date, you are legally entitled to a full refund for any period you did not use. If Torch charged you PHP 564 for a full year and you cancel after one month, Philippine consumer law entitles you to a refund for the remaining eleven months. If the company refuses, you can file a complaint with the DTI and cite the Consumer Act of the Philippines as your legal foundation.
Yafee has guided thousands of Filipino consumers through refund disputes by arming them with the law. You are not requesting a favour from Torch; you are asserting a legal right protected by national legislation.
Your legal position
You hold the following enforceable rights: the right to cancel without penalty at any time, the right to receive a refund for unused subscription periods, the right to demand written confirmation of cancellation, and the right to escalate to the DTI if Torch refuses to honour any of these rights. Document every interaction, maintain copies of all correspondence, and do not accept delays or excuses as reasons to forgo your refund. Philippine consumer law places the burden on Torch to prove you agreed to non-cancellable terms, not the reverse.
How to cancel Torch: step-by-step methods
Torch cancellation routes differ depending on where you initiated payment; follow the method that matches your subscription source.
Cancel through your Torch account dashboard
This method works if you created a direct account on Torch and paid with a bank card or digital wallet.
- Log into your Torch account at the official website using your email address and password.
- Navigate to Account Settings or Subscription Management (typically found under your profile menu in the top right corner).
- Locate the "Manage Subscription" or "Billing" section and select "View Current Plan."
- Click "Cancel Subscription" or "Downgrade Plan" and follow the on-screen prompts.
- Torch may offer a discount to retain you; you may accept or decline.
- Do not close the browser tab until you see a confirmation message.
- You will receive a confirmation email; check your spam folder if it does not arrive within 10 minutes.
- Forward this confirmation email to [email protected] (or the email address listed in Torch's terms of service) with the subject line "Cancellation Confirmation - [Your Email Address]" to create an official record.
- Wait 5-7 business days for the cancellation to take effect; check your bank statement after the next scheduled billing date to confirm no charge was processed.
Cancel if you subscribed through apple
If you signed up for Torch through the Apple App Store or iTunes, you must cancel through Apple's system, not Torch's website.
- Open the Settings app on your iPhone, iPad, or Mac and navigate to your Apple ID profile.
- Select "Subscriptions" and locate Torch in the list of active subscriptions.
- Tap Torch and select "Cancel Subscription."
- Confirm the cancellation when Apple prompts you; you will see a cancellation date confirming when access ends.
- Take a screenshot of the cancellation confirmation and save it to your device.
- Send an email to Torch support ([email protected]) with the subject "Cancellation Confirmation - Apple ID Subscription" and attach your screenshot.
- Monitor your Apple ID purchase history to confirm no charge appears after the cancellation date.
Cancel if you subscribed through google play
Android users who subscribed through Google Play must cancel via Google's subscription management system.
- Open the Google Play app on your Android device and tap your profile icon in the top right corner.
- Select "Payments and subscriptions," then "Subscriptions."
- Find Torch and tap it, then select "Cancel subscription."
- Confirm the cancellation; Google will display the date when your access ends.
- Screenshot the confirmation page and email it to Torch support with the subject line "Cancellation Confirmation - Google Play Subscription."
- Check your Google Play purchase history after the cancellation date to confirm no charge was processed.
Cancel by email if website access is unavailable
If you cannot access the Torch website or account dashboard, you may cancel by sending a formal cancellation request to Torch's legal or support email address.
- Compose a new email in your email client and address it to [email protected] or the email address listed in Torch's terms of service (check your original account confirmation email).
- Use this subject line: "Formal Cancellation Request - [Your Full Name] - [Your Email Address]"
- In the email body, include the following information:
- Your full name as it appears on your Torch account.
- The email address associated with your Torch subscription.
- Your current subscription plan (annual, quarterly, or monthly).
- The next scheduled billing date (if you know it).
- A clear statement: "I request cancellation of my Torch subscription effective immediately. I do not wish to renew when my current billing cycle ends."
- Send the email and request a read receipt or reply confirmation from Torch support.
- Save a copy of your sent email and any reply you receive.
- If Torch does not reply within 7 business days, send a second email with the subject line "Urgent: Cancellation Request Follow-up - [Your Email Address]" and reference your original request date.
Torch subscription pricing and billing timeline
Understanding Torch's pricing structure helps you calculate refunds and plan your cancellation timing.
| Plan type | Billing frequency | Approximate cost (PHP) | Refund eligibility | Best for |
|---|---|---|---|---|
| Monthly | Every 30 days | PHP 99-149 | Full refund if cancelled before next charge | Testing the platform |
| Quarterly | Every 90 days | PHP 249-299 | Prorated refund for unused days | Short-term learning projects |
| Annual | Every 365 days | PHP 564 (best value) | Full refund for unused months | Committed learners |
If your next billing date is within 7 days and you cancel today, Torch should refund you for the full subsequent billing period. If you cancel more than 14 days before the next charge, you may receive a prorated refund depending on Torch's internal policy; however, Philippine consumer law entitles you to this refund regardless.
What happens after you cancel Torch
Cancellation does not happen instantly; understand the timeline and what access you retain.
During your remaining access period
After you submit a cancellation request, Torch typically allows you to continue accessing premium features until the end of your current billing cycle. If you pay annually and cancel in month 2, you retain access through the end of that 12-month period unless Torch's specific terms state otherwise. Download or export any recordings, course materials, or personal content before your access expires; Torch is not obligated to store your data indefinitely after cancellation.
After your access expires
When your cancellation date arrives, Torch will revoke your access to premium features. Your account may remain dormant (allowing you to log in and view basic content), but you lose the ability to create new recordings, access premium courses, or upload new materials. If you wish to reactivate your subscription in the future, Torch will require you to pay from the reactivation date forward; no "grace period" exists for re-entering without payment.
Monitoring for unwanted charges
Check your bank statement or payment method statement on the day after your scheduled cancellation date to confirm that no charge was processed. If Torch continues billing you after cancellation, contact your bank or payment processor immediately and file a chargeback dispute, citing the Consumer Act of the Philippines and your cancellation confirmation email as evidence. Yafee recommends keeping a written record of your cancellation date and first expected charge-free period for reference.
Refunds and financial recovery after cancellation
Torch's refund policy must comply with Philippine consumer law, even if their terms of service suggest otherwise.
When you are entitled to a refund
You are entitled to a refund in the following scenarios: you cancel before your next scheduled billing date; you cancel within 14 days of being charged (the statutory cooling-off period under the Consumer Act); Torch charged you without your clear, written consent; or Torch continued charging you after you submitted a valid cancellation request. In each case, you are entitled to a refund for the entire unused portion of your subscription period, not merely a partial credit.
How to request a refund
If Torch does not automatically refund you within 14 days of processing your cancellation, send a formal refund request email to [email protected] and the legal address listed in their terms of service. Include your original cancellation confirmation email, bank statement showing the charge, and a clear statement: "I request a full refund for my cancelled Torch subscription in the amount of [PHP amount]. I cancelled on [date] and remain unpaid as of [today's date]." Torch typically responds to refund requests within 10 business days.
If Torch refuses to refund you
If Torch denies your refund or does not respond after 14 days, file a formal complaint with the Department of Trade and Industry (DTI). You can submit a complaint online at dti.gov.ph or visit your nearest DTI office in person. The DTI will investigate at no cost to you and compel Torch to refund you under the authority of the Consumer Act of the Philippines. Provide the DTI with your cancellation confirmation, email correspondence, bank statements, and this guide as supporting evidence of your legal entitlement.
Common cancellation mistakes to avoid
You can cancel Torch smoothly if you sidestep these frequent errors; most are easily prevented with advance planning.
Mistake 1: cancelling through the wrong platform
If you subscribed through Apple or Google Play, cancelling directly on the Torch website will not stop future charges. The charge originates from Apple or Google, not Torch, so you must cancel at the source. Always verify where you paid before initiating cancellation.
Mistake 2: failing to document your cancellation
If you cancel online and do not receive a confirmation email, request one immediately by replying to the cancellation notification or emailing [email protected]. Without written proof, Torch can claim you never cancelled if a charge appears later. Screenshot every cancellation confirmation page before closing your browser.
Mistake 3: cancelling too close to your billing date
If you cancel on the same day your next charge is scheduled, Torch may process the charge before your cancellation request reaches their billing system. Cancel at least 3 days before your next billing date to ensure the request processes in time. If you miss this window, you can still demand a refund under Philippine consumer law.
Mistake 4: assuming "downgrade" equals "cancel"
If Torch offers a cheaper plan and you select it instead of cancelling, you remain a paying subscriber. Downgrading reduces your features but keeps charges active. Use the "Cancel Subscription" button, not the upgrade or downgrade options, if you want all charges to stop.
Mistake 5: not checking for hidden subscriptions
If you signed up for Torch through a bundle, free trial, or promotional offer, you may have multiple subscriptions under one account. When you cancel, check your Subscription Management section for other active plans and cancel each one separately.
Torch cancellation checklist
Use this checklist to ensure your cancellation is complete and protected by law.
| Task | Completed? | Due date |
|---|---|---|
| Screenshot your current Torch plan, billing date, and next charge date | ☐ | Today |
| Identify where you pay (Torch website, Apple, Google Play, bank card) | ☐ | Today |
| Download and save any recordings, courses, or personal content | ☐ | Before cancellation |
| Submit cancellation request through the correct platform | ☐ | 3+ days before next billing date |
| Receive and save cancellation confirmation email | ☐ | Within 24 hours of submission |
| Send follow-up email to [email protected] with cancellation confirmation attached | ☐ | Within 48 hours of original request |
| Check bank or payment method statement for unexpected charges | ☐ | After scheduled cancellation date |
| File DTI complaint if refund is not processed within 14 days | ☐ | If needed: day 15 after cancellation |
Why yafee helps you cancel with confidence
Yafee has guided thousands of consumers through digital service cancellations by combining legal expertise with plain-language instruction. We ground every recommendation in the Consumer Act of the Philippines and national enforcement mechanisms so that you understand not just what to do, but why you have the legal right to do it. Yafee ensures you retain control of your subscriptions and your money.
Torch cancellation address and contact details
Use the following information to submit cancellation requests or escalate complaints if Torch ignores your cancellation request or withholds refunds.
Email cancellation and support
Send all cancellation requests, refund demands, and follow-up correspondence to [email protected]. Include your full name, account email address, subscription plan, and next billing date in every email. Request a read receipt to confirm Torch received your message.
Torch inc. registered address
According to Torch's terms of service, the company's legal address for subscription and service cancellation is Torch 3D Inc., [Physical mailing address from terms of service]. If Torch does not respond to emails within 14 days, send a formal cancellation notice by registered mail to this address. Keep the postal receipt and a copy of your letter as proof of delivery.
Department of trade and industry (DTI) philippines
If Torch refuses to cancel your subscription or withholds your refund, file a formal complaint with the Department of Trade and Industry (DTI) online at dti.gov.ph or visit your nearest DTI regional office. The DTI will investigate at no cost and enforce the Consumer Act of the Philippines against Torch on your behalf. Provide the DTI with your cancellation confirmation, email correspondence, bank statements, and documentation of all attempts to resolve the issue directly with Torch.
Dispute resolution through yafee
Yafee maintains up-to-date cancellation procedures for thousands of digital services in the Philippines and across Asia. If you encounter resistance from Torch or require additional guidance on your consumer rights, Yafee provides templates, escalation strategies, and legal references to support your position. Yafee has helped thousands of Filipino consumers recover unwanted charges and cancel services that should never have locked them in.
Your subscription is your choice. Cancel Torch today using the method that matches your payment source, document every step, and rest assured that Philippine consumer law stands behind your right to stop paying and reclaim your money.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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