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Frequently asked questions
Cancel Tourplan: Step-by-Step Guide
How to cancel Tourplan and reclaim control of your travel software investment
What Tourplan is and why your business might need to cancel
Tourplan is enterprise travel management software designed for tour operators, destination management companies, and travel agencies. If your organisation in the Philippines manages group itineraries, supplier bookings, and back-office logistics, you likely operate through Tourplan's Cloud Platform. If you booked a holiday through a travel agent, Tourplan runs invisibly behind the scenes; you do not own or control the account.
This distinction matters fundamentally. Many cancellation attempts fail because individuals contact Tourplan expecting consumer support when they operate as a Business-to-Business SaaS subscription. Your company signed a formal contract, not a simple terms-of-service agreement. That contract shapes your cancellation rights and obligations.
The Tourplan business model in the philippines
Tourplan charges monthly subscription fees starting from approximately PHP 1,000 to PHP 5,000 per month, depending on user count and feature set. Your team pays to manage reservations, design itineraries, coordinate with suppliers, and handle complex booking workflows through a web-based portal. You do not download Tourplan from an app store; you access it through their secure Cloud Platform after your company executes a subscription agreement.
Because Tourplan operates as enterprise software, you will not find a simple "Cancel Subscription" button in your account dashboard. Instead, you must contact their support team, regional office, or account manager directly. This manual process creates friction and delays-charges often continue if cancellation requests are lost in email or support queues.
How to locate tourplan's support channels
Tourplan does not publish Philippines-specific pricing or support numbers publicly. Your fastest route is their regional office in Malaysia or their global support portal. You can reach Tourplan through the following verified channels: phone +60 3 4131 6888, email [email protected], or their support portal at support.tourplan.com. Document these contact details before you initiate cancellation, as you will need them to submit formal notice.
Yafee recommends calling their Malaysian office first to confirm the correct contact for Philippine-based accounts, as regional routing varies. Verify the email address directly from Tourplan's official website before sending cancellation notices-phishing emails targeting travel businesses are common.
Your legal rights when cancelling Tourplan in the philippines
The Consumer Act of the Philippines (Republic Act No. 7394) protects your organisation even when you cancel B2B software services. You retain the right to cancel without penalty if Tourplan fails to deliver agreed services, charges your account without authorisation, or breaches contract terms. This law applies to all merchants and service providers operating in or billing the Philippines, including foreign companies.
Key protections under republic act no. 7394
Republic Act No. 7394 requires Tourplan to honour your cancellation request within a reasonable timeframe-typically 14 to 30 days. If they continue charging your account after you submit written cancellation notice, you can file a formal complaint with the Department of Trade and Industry (DTI). The law also entitles you to a pro-rated refund if you cancel mid-billing cycle and have paid for unused service days.
Furthermore, Tourplan cannot enforce unreasonable lock-in periods or hidden termination fees without explicit, transparent disclosure at the point of contract. If your agreement contains automatic renewal clauses, Philippine law requires them to be presented clearly and separately for your explicit consent.
Your legal position
You have the right to cancel Tourplan at any time if: (1) you provide 14 days' written notice as specified in your contract; (2) the service has failed to meet agreed standards; (3) you discover undisclosed lock-in terms; or (4) Tourplan has charged your account without authorisation. If Tourplan refuses to process your cancellation or claims you are trapped in a multi-year contract with no exit clause, you can escalate to the DTI Consumer Protection Division without cost. Yafee advises documenting every cancellation attempt-emails, support ticket numbers, chat transcripts, and billing records become evidence if you need to dispute charges.
What to do if Tourplan refuses to cancel
If Tourplan blocks your cancellation or insists you must remain until a contract expires, ask for the relevant clause in writing immediately. Philippine consumer law does not recognise indefinite lock-in periods without explicit, transparent consent visible at purchase. Request proof of your signed agreement and identify the exact termination clause cited against you.
If Tourplan cannot justify the hold in writing, contact the DTI Consumer Protection Division. You can also dispute the charge with your bank or payment processor if Tourplan continues billing after your cancellation request. In accordance with Philippine consumer protection standards, financial institutions must investigate charges made after you notified the vendor of cancellation.
Methods to cancel Tourplan
Tourplan does not offer automated cancellation; you must use one of three formal channels to terminate your subscription.
Contact their support team via portal
Log into your Tourplan Cloud Platform account and navigate to the support section. Submit a ticket stating: "I request immediate cancellation of my Tourplan subscription effective [date]. Please provide written confirmation within 5 business days." Include your account number, billing email, and company name. Save the ticket reference number and the timestamp of submission.
Send a formal cancellation email
Compose an email to [email protected] with the subject line "Formal Notice of Subscription Cancellation." Write: "I hereby request cancellation of my Tourplan subscription effective [date]. Please confirm receipt and process cancellation within 14 days. My account email is [your email] and company name is [name]." Send via email with read receipts enabled. Retain the delivery confirmation and the full email thread.
Call their malaysian office for verbal confirmation
Ring +60 3 4131 6888 during business hours and ask to speak with the cancellation or account management team. Provide your account details, confirm your cancellation request, and ask them to email you a written confirmation within 24 hours. Take note of the name, phone extension, and time of your call. Follow up immediately with an email reiterating the cancellation request and referencing your phone conversation.
Step-by-step cancellation process
Follow this structured procedure to ensure your cancellation is processed and documented correctly.
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Gather your account information
- Locate your Tourplan account email address
- Note your account ID or subscription reference number
- Retrieve your latest billing statement showing charges
- Identify the contract start date and any lock-in period mentioned
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Review your signed agreement
- Check your contract for the notice period required (typically 14 to 30 days)
- Identify any termination fees or pro-rata refund terms
- Note the exact date your contract renewal occurs
- Record whether you signed an automatic renewal clause
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Submit your cancellation via the support portal
- Log into your Tourplan account dashboard
- Navigate to Help or Support
- Create a new support ticket titled "Subscription Cancellation Request"
- State your intended cancellation date and ask for written confirmation
- Screenshot the ticket ID and submission timestamp
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Send a formal email cancellation notice
- Compose a new email to [email protected]
- Include your account email, company name, and account ID
- Specify your cancellation effective date (at least 14 days from now)
- Request written confirmation within 5 business days
- Enable read receipts and save the full thread immediately
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Call their Malaysian support line
- Ring +60 3 4131 6888 during business hours (confirm timezone first)
- Ask for the Accounts or Cancellation team
- Provide your account details and state your cancellation request
- Note the staff member's name, extension, and exact time of call
- Request they email confirmation within 24 hours
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Monitor for confirmation and final billing
- Check your email daily for Tourplan's written cancellation confirmation
- Verify the email states your effective cancellation date
- Confirm no further charges appear on your next billing cycle
- If charged after cancellation, dispute the transaction immediately with your bank
Timeline and notice requirements
Tourplan's contract almost certainly specifies a notice period-typically 14 to 30 days before your billing date. If your contract does not specify a period, Philippine law implies 30 days' reasonable notice. Calculate backward from your next renewal date and submit cancellation at least 30 days in advance to avoid being charged for another cycle.
Consequently, if your account renews on the 15th of each month and today is the 1st, you can cancel effective the 15th only if you submit notice by the 15th of the previous month. Yafee recommends submitting cancellation at least 35 days before your renewal date to create a safety buffer-processing delays are common.
Refunds and pro-rata credits
Your right to a refund depends on when you cancel and what your contract states. If you cancel mid-cycle and have paid for full-month access, Republic Act No. 7394 entitles you to a pro-rated refund for unused days.
When Tourplan must refund you
Tourplan must refund you if you cancel within 14 days of first signing up (cooling-off period under Philippine consumer law). They must also refund unused service credit if you cancel before your next renewal-for example, if you paid for 30 days of service but cancelled on day 20, you are entitled to a refund for 10 days of unused access. In accordance with standard practice, this refund should be processed within 30 days of your cancellation effective date.
Request the refund explicitly in your cancellation email: "Please calculate and process a pro-rata refund for unused service days. My cancellation is effective [date]. I expect the refund to my original payment method within 30 days." Do not assume Tourplan will calculate this automatically; many companies do not offer refunds unless explicitly requested.
Handling non-refundable clauses
If your contract contains a non-refund clause, challenge it if you are within your first month or if Tourplan breached service standards. Philippine consumer law voids non-refund clauses that are unconscionable or hide material terms. Document any service failures-downtime, feature unavailability, or failure to provide agreed support-and reference these in your refund dispute. Yafee advises escalating to the DTI if Tourplan refuses a refund you believe is legally due.
Pricing and subscription comparison
Use this table to understand typical Tourplan costs and identify what you are cancelling.
| Plan tier | Monthly fee (approx. PHP) | Users included | Key features | Contract type |
|---|---|---|---|---|
| Starter | PHP 1,000-2,000 | Up to 3 | Basic itinerary, single supplier link | Month-to-month |
| Professional | PHP 3,000-5,000 | Up to 10 | Advanced bookings, multi-supplier, reporting | Annual (auto-renewal) |
| Enterprise | PHP 8,000+ | Unlimited | Full API access, dedicated support, custom workflows | Annual + custom terms |
| Setup fee (one-time) | PHP 500-2,000 | N/A | Non-refundable | Charged on first invoice |
| Data export fee | PHP 200-500 | N/A | Charged if you request historical data | One-time |
| Early exit penalty | Variable | N/A | Only if contract specifies; must be disclosed | Annual contracts only |
Your actual fees depend on your signed agreement. If you are unsure whether your plan includes an early exit penalty, request a copy of your contract from Tourplan immediately. Do not assume you are locked in; many Tourplan plans allow monthly cancellation with 30 days' notice.
After cancellation
Cancellation does not end your responsibilities instantly. You must manage data, access, and billing carefully in the weeks after you submit your termination notice.
Export your data before access ends
Tourplan will typically disable your account access on your cancellation effective date. Before that date arrives, export all your itinerary data, booking records, supplier contact lists, and payment history. Use Tourplan's built-in export function (usually in Settings or Admin panel) to download your data in CSV or PDF format. If Tourplan charges a data export fee, pay it-you cannot afford to lose this information.
Confirm the final billing date
Your cancellation confirmation email must state the exact date your access ends and the last date you will be charged. Verify this date against your billing calendar. If your next renewal is 1 April and you cancel effective 1 March, Tourplan should not charge you in April. Monitor your bank or payment method on the expected renewal date and dispute any charge that arrives after your cancellation effective date.
Notify your team and suppliers
Before you lose access to Tourplan, ensure your team has copies of all active itineraries, supplier agreements, and payment schedules. Inform your suppliers that you are changing systems and provide them with alternative contact details. Yafee recommends giving your team at least two weeks' notice before access ends so they can migrate bookings and workflows to a new platform.
Common mistakes to avoid
Cancellation feels straightforward, but small errors often lead to continued billing and frustrating disputes. The good news: most mistakes are avoidable if you follow a structured approach.
Submitting cancellation verbally only
Never cancel Tourplan by phone alone or via live chat without sending written confirmation immediately after. Support staff may forget to log your request, ticket systems may crash, and your only proof of cancellation becomes your word against theirs. Always follow up any verbal cancellation with a formal email that references the phone conversation date and staff member's name.
Missing your contract's notice period
If your contract requires 30 days' notice and you submit cancellation on the 20th of a month (10 days before renewal), you have missed the deadline. Your renewal will proceed, and you will be charged for another month. Calculate backward from your renewal date immediately. If you are unsure of your renewal date, email Tourplan asking them to confirm it in writing before you submit cancellation.
Assuming automatic refunds
Tourplan will not refund unused service credit unless you explicitly request it. Do not assume a pro-rata refund happens automatically. State in your cancellation email: "Please process a pro-rata refund for unused days. Calculate from [cancellation date] to [renewal date]." Require confirmation that the refund amount and timeline are confirmed before you disconnect.
Cancelling without exporting data
Once your cancellation effective date passes, Tourplan may delete your account data within 30 to 90 days. If you have not exported your itineraries, bookings, and supplier contacts, they will be lost permanently. Export everything at least one week before your access ends, and save it in multiple formats (CSV, PDF, cloud storage).
Ignoring unexpected post-cancellation charges
If your bank statement shows a Tourplan charge more than seven days after your cancellation effective date, dispute it immediately with your bank. Do not email Tourplan first; file a chargeback or dispute with your payment processor. This forces them to respond quickly and protects you if they claim the dispute was invalid.
Cancellation checklist
Use this checklist to ensure you have completed every step correctly before you consider your cancellation final.
| Task | Completed? | Evidence saved? |
|---|---|---|
| Located your Tourplan account email and account ID | Yes / No | Screenshot / note |
| Retrieved your signed contract and identified notice period | Yes / No | PDF saved |
| Calculated your renewal date (must submit notice 30+ days before) | Yes / No | Written note with date |
| Submitted cancellation via Tourplan support portal with ticket ID | Yes / No | Ticket number + screenshot |
| Sent formal cancellation email to [email protected] with read receipt | Yes / No | Email thread + delivery proof |
| Called +60 3 4131 6888 and received staff name and confirmation | Yes / No | Call log + follow-up email |
| Received written cancellation confirmation from Tourplan with effective date | Yes / No | Email screenshot |
| Exported all account data (itineraries, bookings, supplier list) before access ends | Yes / No | Files saved in cloud or external drive |
| Verified no charges appear on renewal date | Yes / No | Bank statement checked |
| Received and confirmed pro-rata refund (if applicable) | Yes / No | Bank transaction receipt |
Escalation: when to contact the department of trade and industry
If Tourplan refuses to cancel your subscription, continues charging after cancellation, or claims you are locked into an unreasonable contract, escalate to the DTI Consumer Protection Division. You do not need a lawyer to file a complaint.
How to file a DTI complaint
Visit the DTI website (dti.gov.ph) and navigate to the Consumer Protection section. Complete the complaint form with your name, contact details, account information, and a timeline of cancellation attempts. Attach copies of your emails, support tickets, cancellation confirmation (if you received it), and billing statements. Submit the complaint by email or in person at your nearest DTI office. The DTI will send your complaint to Tourplan and require them to respond within 15 days.
Yafee advises keeping all documentation until your complaint is resolved. The DTI's response carries weight-companies that ignore DTI escalations face public sanctions and reputational damage.
Keeping versus cancelling: a brief comparison
Before you finalise your cancellation, confirm that switching platforms makes business sense. Use this table to weigh your options.
| Factor | Keep Tourplan | Cancel and migrate |
|---|---|---|
| Setup and training time | Already trained; no downtime | 2-4 weeks to migrate and train |
| Data loss risk | Minimal if you stay | High during migration-mitigate by exporting early |
| Supplier integration | Existing workflows maintained | Must re-integrate with new platform; may require supplier approval |
| Cost over next 12 months | PHP 12,000-60,000 (monthly fee × 12) | PHP 2,000-5,000 (new platform setup) + 12-month fee |
| Exit penalty risk | May owe penalty if you cancel later | Accept penalty now or renegotiate with Tourplan |
| Satisfaction with service | Keep if Tourplan meets your needs | Cancel if you consistently experience poor support or downtime |
If you have used Tourplan for less than two months and are unhappy, cancellation is justified-the cooling-off period under Philippine law protects you. If you have used it for over a year and it still fails to meet your needs, the cost of switching is likely justified by improved efficiency and reduced frustration.
Key contact information and resources
Yafee has compiled the verified contact routes for Tourplan cancellation and Philippine consumer protection authorities.
Tourplan contact details
Phone: +60 3 4131 6888 (Malaysia regional office; ask for Philippines support)
Email: [email protected]
Support portal: support.tourplan.com
Website: tourplan.com (verify contact details here before submitting cancellation)
Philippine consumer protection authorities
Department of Trade and Industry (DTI) Consumer Protection Division
Website: dti.gov.ph
Complaint portal: consumerline.dti.gov.ph
Address: DTI Building, 385 Sen. Gil J. Puyat Avenue, Makati City
Phone: +63 2 8736 0001 (main line; ask for Consumer Protection)
Bangko Sentral ng Pilipinas (BSP) - for payment processor disputes:
Website: bsp.gov.ph
If Tourplan charged your bank or credit card after cancellation, file a dispute with your bank first, then escalate to the BSP if the bank refuses your chargeback claim.
Summary and next steps
Cancelling Tourplan requires structured action: locate your contract, calculate your notice period, submit cancellation via three channels (support portal, formal email, and phone), and document everything. Philippine consumer law (Republic Act No. 7394) protects you even when cancelling B2B software. Tourplan must honour your cancellation within 30 days, cease billing immediately after your effective date, and refund unused service credit if you ask for it in writing.
If Tourplan refuses to cancel or continues charging you after you submit formal notice, escalate to the DTI Consumer Protection Division. Do not delay-the sooner you document your cancellation attempt and escalate, the sooner you recover any overcharged funds.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover funds by following transparent, legally grounded procedures. Download the cancellation checklist above, save all contact information, and submit your cancellation notice today. Your cancellation becomes final only when you receive written confirmation from Tourplan stating your access end date and final billing date. Until then, continue monitoring your bank statement and following up every five business days if you do not receive confirmation.