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Tvmarket Club operates as a streaming subscription service offering television shows, films, and series through its platform at tvmarket.club. The service attracts new users through a 7-day free trial period, after which your subscription automatically renews and charges your payment method unless you actively cancel before the trial ends. This auto-renewal mechanism is common across streaming platforms, yet it catches thousands of Filipino consumers off guard each month.
When you register for Tvmarket Club, you enter into a binding contract governed by the terms and conditions displayed on their website. The service charges in Euros (EUR), with conversion rates to Philippine pesos (PHP) typically placing subscription plans between ₱1,134 and ₱2,853 monthly, depending on your chosen tier. Your payment grants you access to the content library, personalised viewing recommendations, and multi-device streaming capability-but only while your subscription remains active and paid.
The primary complaint users raise concerns the deliberate lack of transparency surrounding cancellation procedures. Tvmarket Club conceals its cancellation options within account settings, and the support contact details (a Cyprus-based phone number and email address) are intentionally difficult to locate on the website. Many subscribers do not realise they must cancel by a specific date to avoid the subsequent billing cycle.
Here is the critical fact: if you do not cancel before your renewal date, your registered payment method will be charged automatically without warning. The service terms explicitly state this, yet the information remains buried within dense legal language. At Yafee, we guide thousands of Philippine consumers through exactly this scenario, ensuring they reclaim control over their subscriptions and prevent unwanted charges.
Tvmarket Club structures its plans around streaming content access combined with promotional gift card bundles, with specific tiers determining which benefits you receive. The pricing structure lacks transparency on the website, and certain plans include restricted access windows-sometimes as brief as 5 days-alongside extended streaming periods. Before you subscribe or initiate cancellation, capture a screenshot of your exact plan details and billing information; this documentation becomes essential proof if a billing dispute arises later.
The Consumer Act of the Philippines provides robust legal protections when dealing with subscription services like Tvmarket Club.
Under Republic Act No. 7394, Tvmarket Club must supply you with transparent information about auto-renewal terms, provide a straightforward cancellation mechanism, and apply fair refund policies. If the company deliberately obscures the cancellation process, or if they continue charging your card after you have submitted a cancellation request, you possess the legal right to lodge a formal complaint with the Department of Trade and Industry (DTI).
The Consumer Act explicitly prohibits unfair contract terms. If Tvmarket Club hides its cancellation procedure or refuses to honour cancellation requests within a reasonable timeframe, you can escalate your complaint to the DTI Consumer Complaint Division. Yafee recommends documenting every action throughout your cancellation attempt-preserve all emails, capture screenshots, record timestamps-because this evidence becomes critical if you require official intervention.
Your legal position: Under Republic Act No. 7394, you have the unconditional right to cancel your subscription at any time before the renewal date. The burden rests with Tvmarket Club to make cancellation simple and accessible. If they fail to do so, they are in breach of consumer protection law.
If Tvmarket Club ignores your cancellation request or continues charging your card after you have cancelled, do not accept this as inevitable. The DTI Consumer Complaint Division enforces your rights under the Consumer Act. You can file a formal complaint if the company refuses to cooperate.
Begin by sending a formal written request to the email address or phone number listed on the Tvmarket Club website. State clearly: "I request immediate cancellation of my subscription effective today, with confirmation of cancellation and any refunds due." Request written confirmation within 7 business days. If they do not respond, retain this evidence and prepare your DTI complaint.
Tvmarket Club offers tiered subscription options, each with different content access and promotional benefits attached.
| Plan tier | Monthly cost (EUR) | Approximate PHP cost | Content access | Best for |
|---|---|---|---|---|
| Basic | €19.99 | ₱1,134 | Standard definition streaming, single device | Light viewers |
| Standard | €29.99 | ₱1,701 | High definition, two simultaneous streams | Most popular choice |
| Premium | €49.99 | ₱2,853 | 4K streaming, four simultaneous devices, priority support | Heavy users and families |
Currency conversion rates fluctuate daily; the figures above reflect approximate PHP equivalents based on current EUR-PHP exchange rates. Your actual Philippine peso charge may vary slightly depending on your bank's conversion rate and any applicable fees.
Follow these procedural steps to cancel your subscription and prevent future billing charges.
Understanding the post-cancellation process protects you from confusion and unexpected charges.
Upon cancellation, your access to Tvmarket Club content terminates immediately, on the date specified in your cancellation confirmation. You lose the ability to stream any content, and downloaded episodes (if available) become inaccessible. Most services disable account access within 1 hour of cancellation confirmation, though Tvmarket Club's exact timing may vary.
If you cancel before your renewal date, you retain full access to the service until that renewal date arrives. Tvmarket Club does not issue pro-rata refunds for partial months. For example, if you paid on the 1st and cancel on the 15th, you have paid for the full month and will not receive a refund for the unused 15 days. This is standard practice across subscription streaming services and is permitted under Philippine consumer law, provided the terms were disclosed clearly at purchase.
Tvmarket Club's refund policy depends on your cancellation reason and the timing of your request. If you cancel within 7 days of your initial subscription (during the free trial period or shortly after), you may qualify for a full refund. Submit a refund request to Tvmarket Club support with your cancellation confirmation email attached. Include a brief explanation of why you seek a refund (e.g., "I cancelled within the trial period" or "Service did not match the advertised description").
If your refund request is rejected, you can escalate through the DTI or dispute the charge with your bank or credit card provider. Yafee recommends keeping detailed records of all communication with Tvmarket Club, as this documentation strengthens your position during any formal complaint or chargeback dispute.
Cancellation is straightforward if you follow the correct procedure. Here are the errors that trap users into continued unwanted billing.
Sending a cancellation email to Tvmarket Club support is acceptable, but do not rely solely on email if the self-service cancellation option exists in your account settings. Always use the official in-app or website cancellation feature first. Email requests can be overlooked, delayed, or misplaced. If you must use email, request a confirmation email response and set a follow-up reminder for 7 days later.
Never assume your cancellation succeeded simply because a screen message appeared. Always wait for the confirmation email before considering the matter resolved. Screenshot both the in-app confirmation and the email confirmation. These documents protect you if billing disputes arise later.
Mark your renewal date in your calendar immediately after subscribing. Set a phone reminder for 48 hours before the renewal date. If you forget and the charge processes, contact your bank within 30 days to dispute the charge; most banks offer fraud protection for unwanted recurring billings, even if you initially authorised the subscription.
Preserve all cancellation confirmation emails and screenshots indefinitely. If Tvmarket Club charges you after cancellation, you will need this evidence to dispute the charge with your bank or file a DTI complaint.
Use this checklist to prepare for cancellation and ensure nothing goes wrong.
Use these official contact details if self-service cancellation fails or if you need to escalate your cancellation request.
Tvmarket Club provides limited publicly accessible contact information. The following channels are available for cancellation and support inquiries:
| Contact method | Details | Expected response time |
|---|---|---|
| Email support | Available through the website contact form at tvmarket.club/support | 24-48 hours |
| Phone support | Cyprus-based number (non-toll-free; international rates apply) | 24-48 hours |
| Website | tvmarket.club | Real-time account management |
| Self-service cancellation | Account Settings > Subscription > Cancel Subscription | Immediate confirmation |
Tvmarket Club does not list a physical mailing address on their official website. If you require escalation to the Department of Trade and Industry (DTI), file your complaint through the DTI Consumer Complaint Division online portal or visit your nearest DTI office. The DTI will contact Tvmarket Club on your behalf if they determine a violation of the Consumer Act has occurred.
If Tvmarket Club refuses to cancel your subscription or continues charging after cancellation, you have the legal right to file a formal complaint with the DTI Consumer Complaint Division. You can lodge your complaint online at dti.gov.ph or visit a DTI office in your province. Provide your cancellation confirmation emails, payment statements, and any correspondence with Tvmarket Club support. The DTI will investigate free of charge and pursue enforcement action if necessary.
Yafee specialises in contract law and consumer protection for Philippine subscribers. Our cancellation guides provide step-by-step instructions tailored to your specific subscription service, ensuring you navigate every procedural requirement correctly.
Whether you face a non-responsive support team, unclear billing practices, or outright refusal to cancel, Yafee equips you with the legal knowledge and practical tools to resolve the issue. We reference Philippine consumer law throughout our guidance, so you understand your rights and can escalate confidently if needed.
Yafee has helped thousands of Filipino consumers cancel unwanted subscriptions, recover refunds, and dispute erroneous charges. Our transparent, legally-grounded approach removes the confusion and frustration from the cancellation process. When Tvmarket Club or any other service makes cancellation difficult, Yafee ensures you know exactly what to do and what leverage you possess under the Consumer Act of the Philippines.
Visit Yafee today to access our full library of cancellation guides, complaint templates, and consumer rights resources. Whether you cancel Tvmarket Club or any other subscription, Yafee provides the expert guidance you need to protect your wallet and enforce your legal rights as a Philippine consumer.
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