How to cancel Monthly Tee Club in the philippines and protect your wallet

What Monthly Tee Club is and why you might want to cancel

Monthly Tee Club is a subscription service that delivers exclusive t-shirts to your door each month for ₱1,099.90. The service operates from Manchester, England, through Monthly Tee Club Limited, and it charges your payment method automatically every 30 days unless you cancel. If you signed up through a promotional offer or simply reconsidered the monthly commitment, you are not alone-many Filipino subscribers seek clear, step-by-step cancellation guidance because Monthly Tee Club does not always make the process transparent. Yafee has compiled this legal guide to help you understand your rights and execute a clean cancellation.

How the subscription works

When you join Monthly Tee Club, you agree to a monthly recurring charge of ₱1,099.90 with free shipping included. Each month you receive one exclusive t-shirt, and the payment automatically renews unless you actively cancel. The company's official terms are published at their website, but many users report that cancellation instructions are buried or difficult to locate-a common industry practice that extends subscription lifecycles longer than customers intend.

Why filipino subscribers struggle to cancel

Verified user reviews identify three primary cancellation complaints: charges continuing after supposed cancellation, delayed or absent support responses, and unclear cancellation options on the website. Monthly Tee Club offers email support only at [email protected], with no live chat or Philippines-based phone line. This means your reply could take days, and if a charge appears after you cancel, proving you acted in good faith becomes difficult without written documentation. That is why Yafee emphasises documenting every step-we will walk you through it systematically.

Your consumer rights under philippine law

Your cancellation right is backed by the Consumer Act of the Philippines (Republic Act No. 7394), which protects you against unfair billing and requires companies to honour cancellation requests promptly. If Monthly Tee Club continues to charge you after you cancel, or fails to respond to cancellation requests, you have legal grounds to dispute the charges and escalate to the Department of Trade and Industry (DTI).

What the consumer act of the philippines says

Republic Act No. 7394 requires that subscription companies must clearly disclose all material terms before billing, must honour cancellation requests within a reasonable timeframe, and cannot charge your account once you have formally cancelled. Section 9 of the Act specifically addresses unfair methods of competition, which includes continuing to charge a customer who has requested cancellation. If a charge appears after your cancellation date, you can file a complaint with the DTI Consumer Protection Group, which can compel Monthly Tee Club to refund unauthorised charges and pay penalties.

Your legal position

You have the right to cancel your Monthly Tee Club subscription at any time without penalty or justification. The Consumer Act of the Philippines prohibits companies from making cancellation deliberately difficult or from continuing to charge after cancellation. You do not need to provide a reason. Once you submit a written cancellation request (email is acceptable), Monthly Tee Club must stop charging you within one billing cycle. Any charge that appears after your documented cancellation date is unauthorised and you can demand a refund with interest.

Escalation path if Monthly Tee Club ignores you

If you cancel in writing (keep email screenshots) and Monthly Tee Club continues charging you, document every charge and contact the DTI Consumer Complaint Center at [email protected] or call 1-385-5-DTI. Include copies of your cancellation email, your bank or card statements showing unwanted charges, and any response (or silence) from Monthly Tee Club support. The DTI has authority to force refunds and impose fines on repeat violators. Yafee recommends keeping all proof in one dedicated folder so your escalation is airtight if you need it.

Pricing and billing cycle breakdown

Understanding exactly what you pay and when helps you spot whether a charge was legitimate or a mistake.

How to cancel your Monthly Tee Club subscription

Cancellation requires you to contact Monthly Tee Club directly via email. There is no self-service cancellation portal on their website, which is why written documentation is critical-it creates proof that you requested cancellation on a specific date.

Step 1: gather your account details

Before you contact Monthly Tee Club, collect the following information:

• Your email address used to register
• Your full name as it appears on your account
• Your subscription start date (visible on order receipts)
• The last four digits of your payment card or PayPal account
• Screenshots of your account login page or recent invoice

Step 2: compose your cancellation email

Send a formal cancellation request to [email protected] with the subject line "Subscription cancellation request". Use this structure:

1. State clearly: "I wish to cancel my Monthly Tee Club subscription effective immediately."
2. Provide your full name and email address
3. Include your subscription start date and last four digits of your payment method
4. Request written confirmation of cancellation
5. Ask that no further charges be applied
6. Keep the tone professional and unemotional-save copies of this email

Example wording: "I request immediate cancellation of my Monthly Tee Club subscription (email: [email protected], account start date: [DATE], last four digits: [XXXX]). Please confirm receipt of this cancellation request and confirm that no further charges will be applied to my account. Kindly provide written confirmation."

Step 3: save all correspondence

The moment you send your cancellation email, take a screenshot showing the sent status, timestamp, and full email text. Create a folder on your computer or phone titled "Monthly Tee Club Cancellation" and store:

• Screenshot of the sent cancellation email with timestamp
• Copy of the email body text
• Any confirmation reply from Monthly Tee Club
• Your original order confirmation email
• Your most recent invoice or charge notification

Step 4: monitor your account for confirmation

Monthly Tee Club should reply within 3-5 business days. If you do not receive a response within one week, send a follow-up email from the same address with the subject line "Cancellation confirmation request - follow-up". Reference your original cancellation email date in the follow-up. Yafee advises keeping a simple log: write down the date you sent your cancellation email and the date you receive confirmation (or the date you follow up if ignored).

Step 5: check your payment method on your next billing date

Your cancellation is typically effective immediately, but the final charge may already be in process if you cancel close to your billing date. Log into your bank account or payment card portal on your expected billing date and confirm no new charge has appeared. If a charge appears after your cancellation email date, this is evidence that Monthly Tee Club failed to honour your cancellation. Screenshot this charge immediately.

Refunds and disputed charges

If you cancel your subscription but a charge still appears on your card, you have multiple recovery options under Philippine law.

Request a refund directly from Monthly Tee Club

Reply to the confirmation email (or send a new email if you did not receive one) requesting a refund. State: "I cancelled my subscription on [DATE]. A charge of ₱1,099.90 appeared on [DATE]. Please refund this unauthorised charge within 5 business days." Include a screenshot of the charge and the date of your cancellation email. Set a 5-business-day deadline-if they do not respond or refuse, escalate immediately.

Dispute the charge with your bank or payment provider

If Monthly Tee Club does not refund within 5 business days, contact your bank or payment card issuer. Request a chargeback or dispute claim by providing:

• Your original cancellation email (screenshot with timestamp)
• Confirmation that you did not authorise the charge after cancellation
• Screenshots of your bank statement showing the disputed charge
• Any response (or lack thereof) from Monthly Tee Club

Most banks in the Philippines process dispute claims within 10-15 business days. Your bank can reverse the charge and return the funds to your account.

File a complaint with the DTI if charges persist

If you have cancelled, disputed with your bank, and Monthly Tee Club continues charging you, file a formal complaint with the Department of Trade and Industry. Send written documentation to [email protected] or visit your nearest DTI office in person. The DTI can compel Monthly Tee Club Limited to refund all unauthorised charges plus penalties. Yafee has helped thousands of consumers successfully recover funds through DTI escalation by following this exact procedure.

Common mistakes to avoid

Cancelling is straightforward once you know the process-and these pitfalls will slow you down or weaken your legal position, so skip them entirely.

Mistake 1: not sending a written cancellation request

Calling, chatting, or messaging Monthly Tee Club on social media leaves no proof. Always send a formal email to [email protected] from your registered email address. A written record is your only legal weapon if a charge appears later and you need to file with the DTI.

Mistake 2: assuming silence means cancellation

If Monthly Tee Club does not reply to your cancellation email, do not assume you are cancelled. Send a follow-up within 7 days. Silence is not confirmation. The Consumer Act of the Philippines requires companies to acknowledge cancellation requests-silence can be used as evidence of neglect when you escalate to the DTI.

Mistake 3: deleting your confirmation emails or screenshots

Keep every email, screenshot, and bank statement related to your cancellation for at least 6 months. If a dispute arises, you will need this paper trail. Store originals in a cloud service (Google Drive, OneDrive) as backup.

Mistake 4: paying a second month by accident

Mark your calendar with your original billing date. Check your account 2-3 days before that date. If a charge appears after you cancelled, you are entitled to a full refund. Do not pay the disputed charge a second time-contact your bank immediately.

What happens after you cancel

Cancellation is final, and you should expect no further charges or communications unless you resubscribe.

Your subscription will stop immediately

Once Monthly Tee Club processes your cancellation, your account is closed. You will not receive another t-shirt in the following month. No future charges will be applied to your payment method. If you wish to resubscribe later, you will need to sign up as a new customer and may lose any subscriber perks or discounts.

You will lose access to any subscriber-only benefits

If Monthly Tee Club offers exclusive discounts, early access to designs, or loyalty rewards, these end immediately upon cancellation. You will still own any t-shirts you received, but you will not be eligible for member-only perks.

Your data handling after cancellation

Under Philippine data protection law, Monthly Tee Club must delete or anonymise your personal data upon request within 30 days of cancellation. If you wish to request full data deletion (name, email, payment history, etc.), send a follow-up email stating: "Please delete all my personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173)." They must comply or you can file a complaint with the National Privacy Commission ([email protected]).

Timeline and what to expect

Here is the realistic timeline for a complete cancellation:

Cancellation checklist

Use this checklist to ensure you have completed every step and documented your cancellation properly.

• Collected your account registration email, start date, and last four card digits
• Composed a formal cancellation email with clear language
• Sent the email to [email protected] from your registered email address
• Took a screenshot of the sent email with timestamp and full text
• Created a "Monthly Tee Club Cancellation" folder to store all documents
• Stored the screenshot, original cancellation email text, and order confirmation
• Waited 5 business days for a response from Monthly Tee Club
• Sent a follow-up email if no response arrived by day 7
• Checked your bank account on your next scheduled billing date
• Confirmed no charge appeared after cancellation
• If a charge did appear, requested a refund or initiated a bank dispute
• If refund was denied, compiled all evidence and filed a DTI complaint

Reasons to cancel and when to keep your subscription

Here is a quick comparison to help you decide whether cancellation is the right move for you.

Contact information and escalation

If you need to escalate your cancellation or dispute, use these official channels.

Monthly Tee Club limited

Email support: [email protected]

Registered office: Monthly Tee Club Limited, Manchester, England

Note: There is no published phone number or Philippines-based support office. Email is your only direct contact method. Always send cancellation requests to the support email address and retain your sent message receipt.

Department of trade and industry (DTI) consumer protection group

Email: [email protected]

Phone: 1-385-5-DTI (toll-free hotline)

Office: Department of Trade and Industry, Trade and Industry Building, 385 Sen. Gil Puyat Avenue, Makati City 1200, Philippines

File a complaint if Monthly Tee Club refuses to cancel, continues charging after cancellation, or does not respond to your written requests within 14 days. Provide all email evidence, bank statements, and timestamps.

National privacy commission (for data deletion)

Email: [email protected]

If Monthly Tee Club does not delete your personal data within 30 days of your cancellation request, file a complaint with the National Privacy Commission under the Data Privacy Act of 2012.

Key takeaways

Cancelling Monthly Tee Club in the Philippines is straightforward when you follow the legal process. Send a formal cancellation email to [email protected], keep screenshots and confirmations, monitor your next billing date, and escalate to the DTI if charges persist. Your rights are protected by the Consumer Act of the Philippines (Republic Act No. 7394), which guarantees your right to cancel at any time and prohibits unauthorised charges after cancellation. Do not assume silence equals cancellation-demand written confirmation and store all documentation. If Monthly Tee Club ignores you, your paper trail will be your strongest weapon when you file with the DTI or dispute with your bank. Yafee has helped thousands of consumers cancel subscriptions cleanly and recover disputed charges by following this exact procedure. Your wallet is in your control-cancel confidently, and escalate quickly if the company does not honour your request.