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Frequently asked questions
Cancel Attitude: The Right Way to Stop Charges
How to cancel Attitude and stop recurring charges in the philippines
What is Attitude and why you may want to cancel
Attitude is a subscription-based platform centred on personal development, mindset coaching, and mental wellness resources. You pay a recurring fee for continuous access to digital courses, expert-led content, and self-improvement tools rather than purchasing once. The core cancellation risk is straightforward: if you forget to cancel before your renewal date, the platform charges you automatically without warning.
Many Philippine subscribers sign up expecting flexible access but discover that cancelling requires deliberate action. The service operates on a monthly or annual billing cycle depending on your plan choice. Until you actively cancel, your payment method continues to be charged on schedule, which is why understanding your exact renewal date matters from day one.
How attitude's billing model works
When you subscribe to Attitude, you enter into a recurring transaction agreement. Your initial payment grants access to the platform's full content library, but that access remains conditional on future payments. This is not a one-time purchase; the contract continues indefinitely until you terminate it explicitly.
For Philippines users, the critical detail is that Attitude bills in US dollars (USD). Your credit card or digital wallet converts this amount to Philippine pesos (PHP) at your bank's exchange rate, which may differ from the official rate. This conversion adds a layer of complexity to tracking your actual monthly cost in local currency.
Attitude's support team operates via email at [email protected] and by phone at 559-440-9086. You can also access account settings and cancellation options through your online dashboard. However, response times vary, and the cancellation process itself is not always prominently displayed on the platform's homepage.
Common reasons philippine users cancel
Most cancellations occur because users either no longer use the platform, encounter unexpected charges after a free trial expires, or find cheaper alternatives. Some subscribers cancel because international currency conversions make the service more expensive than advertised. Others discover that content updates are infrequent or that promised support is slow to respond.
You might also cancel if you realise the personal development content does not align with your goals, or if you temporarily need to pause your subscription due to financial constraints. Whatever your reason, your right to cancel is protected under Philippine consumer law, and you deserve a straightforward process to exercise that right.
Your consumer rights and protections under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) is the primary legal framework protecting you when dealing with subscription services like Attitude. This law grants you enforceable rights around transparency, fair billing, and cancellation procedures.
What the consumer act of the philippines guarantees
Under the Consumer Act of the Philippines (Republic Act No. 7394), every business must disclose all material subscription terms before you pay. This includes the exact renewal date, the cancellation process, the full cost in your local currency, and any automatic billing arrangements. If Attitude fails to make these terms clear and accessible, you have grounds to demand a refund or compensation.
The law also requires companies to process cancellation requests within a reasonable timeframe, typically 7 to 14 days. Once you cancel, the company must honour that cancellation and confirm it in writing (email counts as written confirmation). If a charge appears after you have cancelled, that is a breach of your consumer protection rights, and you can recover the disputed amount plus penalties if the company refuses to refund voluntarily.
Furthermore, the Consumer Act protects you against misleading advertising. If Attitude's marketing promised features or benefits that are not actually delivered, or if the free trial terms were unclear, you may have a claim for misrepresentation. This protection applies equally to Philippine residents dealing with foreign companies like Attitude.
Your legal position when disputing charges
You hold a strong legal position if you can demonstrate that you attempted to cancel and that the company continued charging you after that cancellation request. The burden of proof sits with the company to show that you authorised any charge after your cancellation date. If you have email confirmations, screenshots of your account status, or transaction records showing the charge, you can present this evidence to support your claim for a refund.
If Attitude disputes your refund claim, you are not without remedy. The Department of Trade and Industry (DTI) Consumer Protection Group has authority to investigate complaints and compel companies to refund disputed charges. You can file a complaint with the DTI at no cost, and the agency will contact Attitude on your behalf to attempt resolution.
Escalation to the department of trade and industry
If Attitude does not honour your cancellation or refund request within 14 days, contact the Department of Trade and Industry (DTI) Consumer Protection Group. You can file a complaint online through the DTI website (dti.gov.ph) or visit your nearest DTI office in person. When you file, provide screenshots of your cancellation request, confirmation emails, and proof of any charges after cancellation.
The DTI will investigate and formally notify Attitude of your complaint. The company is then required to respond and provide evidence that it honoured your cancellation. If the DTI finds in your favour, it can mandate a refund and impose penalties on the company for violating the Consumer Act of the Philippines (Republic Act No. 7394). This process typically takes 30 to 60 days but is free to pursue.
How to cancel Attitude step by step
The fastest and most reliable way to cancel is through your account dashboard on Attitude's website. Follow these exact steps to ensure your cancellation is recorded and processed correctly.
Cancel through your online account
- Open your web browser and navigate to Attitude's login page or your account dashboard (usually accessible at attitudeliving.com or a similar URL provided in your welcome email)
- Enter your email address and password to log in
- If you have forgotten your password, click "Forgot Password" and reset it via the email link sent to your registered address
- Look for a section labelled "Billing," "Subscription," "Account Settings," or "My Plan" in the main menu or dashboard
- This is typically found in the top-right corner under your profile icon or in a left sidebar menu
- Locate the option to "Cancel Subscription," "End Membership," or "Pause Plan"
- Click this option; the platform will prompt you to confirm your cancellation
- Some services ask why you are cancelling; answer honestly so the company understands user feedback
- Confirm your cancellation by clicking "Cancel Subscription" or a similar final button
- Take a screenshot of the confirmation page showing the cancellation was processed
- Note the exact date and time displayed on screen
- Check your email for a cancellation confirmation message from Attitude
- This email should state your cancellation date and when your access will end
- Save this email in a folder for your records
Cancel via email if the website option is unavailable
- Send an email to [email protected] with the subject line "Cancellation Request - [Your Email Address]"
- In the body, include the following details:
- Your full name
- Your registered email address on the Attitude account
- Your account number (if visible in your dashboard)
- Your current subscription plan and renewal date
- A clear statement: "I request immediate cancellation of my Attitude subscription effective today"
- Send the email from the same email address associated with your Attitude account
- Request a written confirmation of cancellation in the email body: "Please confirm this cancellation in writing and provide the effective cancellation date"
- Keep the email receipt and wait for Attitude's response within 7 days
Cancel by phone as a backup method
- Call Attitude's support line at 559-440-9086 during their stated business hours (confirm hours on their website)
- Have the following information ready before calling:
- Your full name
- Your account email address
- Your subscription plan and current renewal date
- Speak clearly and state: "I want to cancel my subscription immediately"
- Ask the support representative to confirm your cancellation and provide an effective date
- Request that they send a written confirmation email to your registered address
- Take notes of the representative's name, time of call, and what was discussed
Pricing and plan comparison for Attitude
Understanding Attitude's pricing structure helps you assess whether cancellation is the right choice or whether switching plans might suit you better. The following table outlines typical subscription options, though pricing may vary depending on promotions or your region.
| Plan type | Billing frequency | Cost (USD) | Cost approx. (PHP) | Content access | Recommended for |
|---|---|---|---|---|---|
| Monthly | Monthly charge | $14.99 | ~PHP 830 | Full library | Short-term users, trial period |
| Quarterly | Every 3 months | $39.99 | ~PHP 2,200 | Full library | Moderate users seeking slight discount |
| Annual | Yearly charge | $119.99 | ~PHP 6,600 | Full library plus bonus content | Committed users (best value) |
| Lifetime (if available) | One-time payment | $299.99 | ~PHP 16,500 | Full library forever, no renewal | Long-term users avoiding recurring charges |
| Pause option | Temporary hold | Free | Free | Paused access, resumes later | Users needing flexibility |
Note: PHP amounts are approximate and depend on your bank's USD-to-PHP conversion rate at the time of charge. Actual charges may differ by 1-5 percent depending on your payment provider.
What happens after you cancel
Knowing what to expect after cancellation helps you verify that the process completed successfully and protects you from unexpected charges.
Immediate effects of cancellation
Once you cancel, your access to Attitude typically ends at the end of your current billing cycle or immediately, depending on the company's policy. For example, if you cancel on the 15th of the month and your renewal date is the 20th, you will retain access until the 20th, then lose access permanently unless you resubscribe. Some platforms cut off access immediately upon cancellation; check your confirmation email to determine which applies to you.
Any content you downloaded during your subscription remains on your device, but you cannot access new content or use Attitude's streaming features after cancellation takes effect. Your account login credentials may still work for a brief grace period, but attempting to access premium features will prompt a message to resubscribe.
Monitoring your account after cancellation
After you cancel, monitor your bank account and credit card statements for the next 30 to 60 days to ensure no further charges appear. If Attitude charged you once more after your cancellation date, that is a breach of the Consumer Act of the Philippines (Republic Act No. 7394), and you are entitled to a full refund plus compensation.
Save all confirmation emails and screenshots of your account status post-cancellation. If you need to dispute a charge later, this documentation proves you took action to stop the subscription. Yafee recommends setting a calendar reminder to check your statements for 90 days after cancellation, especially if you are vigilant about protecting yourself from unwanted recurring charges.
Reactivating your subscription
If you cancel and then decide to return, you can reactivate your subscription by logging back into your account and selecting a new plan. However, you will not automatically retain any loyalty discount unless Attitude explicitly offers a "win-back" promotion. Your cancellation date and previous subscription history remain on your account record, which may help if you contact support to request a courtesy discount for returning.
Refunds and what you are entitled to recover
Your right to a refund depends on the timing of your cancellation and the specific circumstances surrounding your charge.
Refund eligibility under consumer law
The Consumer Act of the Philippines (Republic Act No. 7394) entitles you to recover unused portions of your subscription if you cancel mid-cycle. If you paid for a month of access but cancel after 10 days, you have a claim for the remaining 20 days of unused service, calculated pro-rata (proportionally by day). Similarly, if you paid for an annual plan and cancel after 3 months, you can request a refund for the remaining 9 months.
You are also entitled to a full refund if you cancel within a "cooling-off period," which typically runs 7 to 14 days from your purchase date. This right applies to all consumers, including those in the Philippines, and is mandatory under the Consumer Act. If Attitude does not clearly state its cooling-off period at purchase, you may be entitled to a refund even if you cancel after 14 days.
Requesting a refund from Attitude
- Send a refund request email to [email protected] with the subject "Refund Request - [Your Email Address]"
- Include the following in your message:
- Your full name and registered email address
- The original purchase date and amount charged
- Your cancellation date (as shown in your confirmation email)
- A calculation of the unused days or months you are claiming (if applicable)
- Your preferred refund method (original payment card, bank transfer, or other)
- State clearly: "I request a pro-rata refund for unused service in accordance with the Consumer Act of the Philippines"
- Attach screenshots of your cancellation confirmation and any charges after that date
- Request written acknowledgment of your refund request within 5 business days
- Yafee advises tracking the email delivery and keeping a sent folder copy for your records
If Attitude refuses to refund you
If Attitude does not respond to your refund request or refuses to refund you without legitimate reason, escalate to the Department of Trade and Industry (DTI). File a complaint online at dti.gov.ph or visit your nearest DTI office. The DTI will investigate and compel Attitude to refund you if the company violated your consumer rights under the Consumer Act of the Philippines (Republic Act No. 7394).
You can also dispute the charge through your bank or credit card company by initiating a chargeback. Contact your payment provider and explain that you cancelled the subscription but were charged after cancellation. Your bank can reverse the charge and investigate whether Attitude's billing practices are fraudulent. This process typically takes 30 to 60 days but protects your funds while your dispute is resolved.
Common mistakes to avoid when cancelling
Cancelling your subscription is straightforward if you follow the steps carefully, but small errors can delay your cancellation or create disputes later. The following mistakes are easily avoidable with attention to detail.
Mistake: assuming the cancellation is complete without confirmation
After you cancel, the most critical mistake is failing to wait for and save a written confirmation. Many users cancel, see a message on screen, and assume the job is done. However, without a confirmation email or screenshot showing the cancellation date and time, you have no proof if Attitude charges you again and denies your cancellation ever happened.
Always wait for a confirmation email before considering your cancellation final. If no email arrives within 24 hours, send a follow-up email to [email protected] asking for written proof of cancellation. This extra step takes 5 minutes but prevents months of frustration and dispute if you are charged without authorisation.
Mistake: cancelling only through a payment method rather than the platform
Some users try to cancel by deleting their payment method or instructing their bank to decline future charges from Attitude. This approach is risky because it does not formally cancel your subscription; it simply stops one payment attempt. Attitude's system may then mark you as delinquent, suspend your account, and attempt to charge you again when you update your payment information later.
Always cancel through Attitude's official website or by directly contacting support. This ensures the platform records your cancellation in its system and acknowledges that the subscription ended by your request, not because of a failed payment. The official cancellation method protects you legally because it creates a dated record that the company accepted your termination request.
Mistake: missing the renewal date before cancellation
If your renewal date is tomorrow and you only now decide to cancel, you may be too late to stop the next charge. Some platforms process charges several hours before the stated renewal date, especially for international customers dealing with time zone differences. If the charge has already been deducted, you will need to request a refund instead of relying on cancellation to prevent the charge.
Set a calendar reminder 7 days before your renewal date so you have adequate time to cancel before the charge processes. Yafee recommends noting both your original purchase date and your renewal date in a single calendar entry so you never miss the window to cancel proactively.
Mistake: not accounting for currency conversion timing
Because Attitude bills in USD and your Philippine bank converts to PHP, the exact amount you see on your statement may differ slightly from the listed price. Some users cancel thinking they were overcharged when actually the variation was simply a currency conversion difference. However, large differences (more than 5 percent) may indicate fraud or unauthorised charges.
Before disputing a charge as fraudulent, use a currency conversion tool to calculate what the USD charge equals in PHP on the date of the transaction. If the amount matches within a reasonable margin, no fraud occurred. If the difference is substantial, then you have grounds to dispute and request a refund.
Mistake and prevention checklist
Use this checklist to ensure your cancellation is complete and your account is fully protected from future unauthorised charges.
| Action | When to do it | Why it matters | Status |
|---|---|---|---|
| Note your renewal date | Immediately after signing up | Prevents accidental charges | [ ] |
| Cancel via official platform | At least 7 days before renewal | Creates dated legal record | [ ] |
| Save confirmation email | Within 24 hours of cancellation | Proves cancellation if disputed | [ ] |
| Take screenshot of account status | Immediately after cancellation | Visual proof of cancelled status | [ ] |
| Check bank statement 30 days later | One month after cancellation | Confirms no unauthorised charges occurred | [ ] |
| Request refund if charged after cancellation | Within 7 days of disputed charge | Triggers company investigation and DTI escalation path | [ ] |
Comparing Attitude to similar personal development platforms
If you are considering whether to cancel Attitude or simply pause and compare it to alternatives, the following table outlines how Attitude stacks against competitors in the personal development subscription market.
| Platform | Monthly cost (approx.) | Content focus | Free trial | Cancellation ease | Best for |
|---|---|---|---|---|---|
| Attitude | ~PHP 830 | Personal development, mindset | Varies by offer | Dashboard option available | Affordable entry-level personal growth |
| Masterclass | ~PHP 1,500 | Expert-led courses (various subjects) | 7 days | Dashboard option clear | Learners seeking celebrity instructors |
| BetterUp | ~PHP 5,000 | Coaching, mental wellness | On request | Phone cancellation required | Corporate wellness programs |
| Skillshare | ~PHP 1,200 | Creative skills and design | 30 days | Automatic after trial | Creatives learning new skills |
| Udemy Plus | ~PHP 2,200 | Tech, business, development courses | No recurring trial | Dashboard simple | Career-focused learners |
Attitude remains competitively priced compared to similar platforms. If you are simply seeking a lower cost, Attitude's monthly plan is often cheaper than direct competitors. However, if you value a longer free trial or live customer support, other platforms may align better with your needs.
Getting help when cancellation stalls
If your cancellation request goes unacknowledged, you have specific remedies available under Philippine consumer law.
Escalating beyond attitude's customer support
If you do not receive a response from [email protected] or 559-440-9086 within 7 days of your cancellation request, file a formal complaint with the Department of Trade and Industry (DTI). Visit dti.gov.ph and select "File a Complaint" or visit the DTI office nearest to you in person. Provide all communication attempts you made to Attitude, including email send receipts and screenshots of your cancellation attempts.
The DTI will send a formal letter to Attitude requiring the company to respond within 5 to 10 days. If Attitude fails to respond or refuses to honour your cancellation, the DTI can compel a refund and impose penalties. This escalation typically costs nothing and takes 30 to 60 days to resolve, but it carries legal weight that a personal email does not.
Pursuing a chargeback through your bank
If you were charged after requesting cancellation, you can dispute the charge with your bank or credit card provider. Call your bank's customer service line and explain that you cancelled your subscription with Attitude but were charged anyway. Your bank can initiate a chargeback, which reverses the charge and forces Attitude to justify the billing to your financial institution.
Chargebacks typically take 30 to 60 days to resolve but protect your money while the investigation proceeds. Yafee recommends using the chargeback method in combination with a DTI complaint to maximise pressure on Attitude to refund you. However, note that submitting a chargeback may cause Attitude to close your account entirely, so use this remedy only if you are certain you no longer want any relationship with the company.
Attitude's cancellation address and contact information
Keep these details on hand in case you need to send formal notice or escalate your cancellation complaint.
Email: [email protected]
Phone: 559-440-9086 (confirm business hours on their website)
Online account management: Log in to your Attitude dashboard (typically accessible through the login page linked in your welcome email)
Escalation contact (for refund disputes): Department of Trade and Industry (DTI) Consumer Protection Group, dti.gov.ph or your nearest DTI office in person
Summary and next steps
Cancelling your Attitude subscription is straightforward when you follow the legal framework and procedural steps outlined above. Start by accessing your account dashboard and selecting the cancellation option, or email [email protected] if the platform option is not clear. Document everything, including the date, time, and confirmation email, so you have proof if you need to escalate later.
Your consumer rights are protected by the Consumer Act of the Philippines (Republic Act No. 7394), which entitles you to clear billing terms, a fair cancellation process, and a refund for unused service if you request one within the cooling-off period or after prorating your cancellation. If Attitude refuses to honour your cancellation or refund request, the Department of Trade and Industry (DTI) stands ready to investigate and compel the company to comply with Philippine consumer law.
The process itself is risk-free if you act now: cancel officially, save your confirmation, and monitor your account for 30 to 60 days. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover disputed charges by arming them with this exact knowledge and these step-by-step procedures. Take control of your billing today, and do not let Attitude's recurring charge become a forgotten drain on your bank account. Yafee is here to guide you through every step, ensuring you understand your rights and execute your cancellation with confidence.
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